# TouchBistro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TouchBistro Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more. Source: https://www.capterra.com/p/140677/TouchBistro --- # TouchBistro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TouchBistro ## What is TouchBistro? TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to take care of their guests and grow their businesses. Designed exclusively with restaurants in mind, TouchBistro provides the most essential front of house, back of house, and guest engagement solutions on one easy-to-use platform. More than 16,000 restaurants powered globally! ## What is TouchBistro used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[iPad POS](https://www.capterra.com/ipad-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 412 user reviews Reviews sentiment Positive 72% Neutral 8% Negative 20% Pros & cons Intuitive and simple operation Effortless staff onboarding Significant business financial impact Unreliable technical assistance Starting price $69 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TouchBistro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.touchbistro.com/&name=TouchBistro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TouchBistro 3.8 (412) VS. [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (412) Ease Of Use 4.2 (572) Value For Money 3.4 (293) Value For Money 3.8 (471) Customer Service 3.4 (387) Customer Service 3.7 (502) ## TouchBistro alternatives [3.8 (713)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.1 (76)](https://www.capterra.com/p/122189/HungerRush360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (572)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [View all alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) ## Who uses TouchBistro? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple operation 93% positive reviews out of 131 Most reviewers describe ease of use as crucial, highlighting quick setup, intuitive navigation, and accessible tools. Significant business financial impact 82% negative reviews out of 38 Most reviewers report financial loss from system failures, costly contracts, lost sales, and unexpected expenses affecting operations. Effortless staff onboarding 85% positive reviews out of 86 Most reviewers find training and learning curve minimal, enabling fast staff adaptation and efficient daily operations. Unreliable technical assistance 83% negative reviews out of 30 Most reviewers indicate technical support is difficult to reach, slow to respond, and often unable to resolve issues. Customizable visual interface 77% positive reviews out of 26 Most reviewers report user interface is visually appealing, easily navigable, and supports personalized layouts for efficiency. Consistently negative user experiences 96% negative reviews out of 23 Most reviewers describe terrible experience due to persistent dissatisfaction, frustration, and disappointment with product performance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payment Processing 2.4 (47) 72.34% of 47 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Sales Reports 3.1 (41) 70.73% of 41 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies For Restaurants 2.7 (39) 71.79% of 39 reviewers that rated this feature as important or highly important Serves restaurants Order Management 2.5 (35) 71.43% of 35 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Electronic Payments 2.6 (25) 76.00% of 25 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Point of Sale (POS) 3.5 (24) 54.17% of 24 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software TouchBistro 64 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Accounting functionality within the system, not requiring integration with third-party tools Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Track employees' arrival and departure timings for payroll purposes Manage, organize, and store contact information Record customer information, purchase history, and other notes Alter the layout and content of reports Import and export data to and from software applications Manage order deliveries until they are received by the customers Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Track employee schedules, availability, and performance across projects and tasks Dispatch food deliveries Designed for bars, clubs, nightclubs, etc. Operate/access software on iPad Devices Serves restaurants Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Ability of websites, web applications, or mobile applications to function without an active internet connection Tracks and processes online orders Accept and process online payment transactions Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Track and facilitate returns of products sold An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Generate separate bills for various meals and combos within a complete order Distribute a bill into multiple payers according to the proportion suggested by the payers Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track the status over time for a request, process, asset, or transaction Manage the buying, selling, and holding of stocks Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 3.7 (385) 3.7 Based on 385 reviews ## Pricing Value for money 3.4 (293) [View pricing plan details](https://www.capterra.com/p/140677/TouchBistro/pricing/) TouchBistro POS $69.00 Flat Rate,Per Month It includes: - Analyticsm Staff Management - Floor Plan - Integrations - Menu Management - Reporting - Tableside Ordering Value for money 3.4 (293) 3.4 Based on 293 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/)[ Craftable](https://www.capterra.com/p/200434/Craftable/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (387) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (387) 3.4 Based on 387 reviews ## User reviews Overall rating 3.8 Based on 412 reviews Filter by rating 5(166) 4(124) 3(39) 2(17) 1(66) Mentioned topic Sorted by most recent MW Mike W. Owner Restaurants ### "Get rid of touch bistro while you still can " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2026 I did enjoy using the software, but dealing with tech support and closing my account has been absurd Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… Alternatives considered [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 13, 2026 Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. BM Bellal M. Owner Restaurants ### "Owner operator " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 13, 2026 Overall, I like Touch Bistro because it is user friendly, and the customer support makes it very easy to use. Pros I really like their customer support. They always have the right answers for me and I like how easy their system is to work. Cons I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you so much for the thoughtful review! We’re really glad to hear that our customer support team has been helpful and that you find TouchBistro easy to use - that’s exactly what we aim for. We also appreciate your honest feedback around the amount of information we provide. You’re absolutely right that while details can be helpful, clarity is just as important. We’re continuously working on improving how we share information so it’s more streamlined, relevant, and easy to digest. Thanks again for taking the time to share your experience! DA David A. Manager Restaurants ### "Easy to use and reliable POS system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 12, 2026 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Elizabeth K. bookkeeper Food & Beverages ### "A bookkeeper's thoughts" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 12, 2026 I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. Pros for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. Cons pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Desiree B. owner operator Food & Beverages ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I needed a more restaurant suitable system. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing TouchBistro I like the customer service and training aspect of your system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jo M. Owner Restaurants ### "I do not recommend this company" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 12, 2026 Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Alan P. Server Restaurants ### "Toast is better" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2026 I wouldn’t want to use this system again. It probably cost more money to use due to it’s inefficiency. Pros Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives Cons It froze and had to restart the point of sale all the time. The button layout was an absolute mess.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2026 Thank you for sharing your perspective. While TouchBistro works well for many restaurants, we understand that every operation has different needs and expectations. We appreciate you taking the time to leave feedback and evaluate alternatives, and we wish you success with the system that best supports your business going forward. SM Samuel M. General Manager Restaurants ### "Avoid TouchBistro at all costs." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 5, 2025 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. Cons Customer service, constant crashes. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Margeaux L. Owner Hospitality ### "TouchBistro is NOT Your Answer" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 4, 2025 TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2025 Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. GL Gary L. Operations Manager Restaurants ### "Don’t use Touch Bistro !" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 25, 2025 Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro Pros The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works Cons It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140677/TouchBistro/reviews/) Popular comparisons [Restroworks vs TouchBistro](https://www.capterra.com/compare/140677-142877/TouchBistro-vs-Restroworks)[Toast POS vs TouchBistro](https://www.capterra.com/compare/136301-140677/Toast-POS-vs-TouchBistro)[SpotOn vs TouchBistro](https://www.capterra.com/compare/140677-197473/TouchBistro-vs-SpotOn-Restaurant)[Lavu vs TouchBistro](https://www.capterra.com/compare/118828-140677/Lavu-vs-TouchBistro)[CAKE POS vs TouchBistro](https://www.capterra.com/compare/140677-143463/TouchBistro-vs-Cake-POS)[Epos Now vs TouchBistro](https://www.capterra.com/compare/140677-152638/TouchBistro-vs-Epos-Now) [Clover vs TouchBistro](https://www.capterra.com/compare/140677-226864/TouchBistro-vs-Clover)[Loyverse POS vs TouchBistro](https://www.capterra.com/compare/140677-150632/TouchBistro-vs-Loyverse-POS)[Lightspeed Restaurant vs TouchBistro](https://www.capterra.com/compare/140677-211849/TouchBistro-vs-Lightspeed-Resturant)[MYR POS vs TouchBistro](https://www.capterra.com/compare/140677-174862/TouchBistro-vs-myr-pos)[Square Point of Sale vs TouchBistro](https://www.capterra.com/compare/140677-275802/TouchBistro-vs-Square-Point-of-Sale)[Revel Systems vs TouchBistro](https://www.capterra.com/compare/135040-140677/Revel-iPad-POS-vs-TouchBistro)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)