# TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TouchBistro Ease of use 4.0 Customer Service 3.4 ## Pros and Cons in Reviews MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great.“ February 2, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.“ January 12, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I think this system fits my needs and I love how accesible the staff is for questions and recommendations.“ January 12, 2026 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders.“ October 14, 2025 GL Gary L Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works“ November 25, 2025 MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it.“ February 2, 2026 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “They are able to see your ipad which is helpful.“ October 14, 2025 IK Inna K OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day.“ November 21, 2025 ## Showing most helpful reviews Showing 1-25 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephane D. operations director Hospitality Used the software for: 2+ years ### "Bang for your buck" February 10, 2023 4.0 The support team was on top of installation and on-boarding. the owner was present. Pros Can't beat the price. user friendly. menu management is a breeze. Cons For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem Reason for choosing TouchBistro fees were much lower and there is no proprietary hardware. Runs on ipads. Review Source Response from TouchBistro April 25, 2023 Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro EN Emily N. Director of Operations Hospitality Used the software for: 2+ years ### "TouchBistro for Resorts" August 18, 2023 5.0 Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate. Pros We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop. Cons One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose. Reason for choosing TouchBistro Due to the ease of use on the floor and the ability to modify everything from the iPad on the floor, plus the robust features for on-account charges, etc. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha was outdated and extremely difficult to use. Review Source Response from TouchBistro August 23, 2023 Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly Margeaux L. Owner Hospitality Used the software for: 2+ years ### "TouchBistro is NOT Your Answer" December 4, 2025 1.0 TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. Review Source Response from TouchBistro December 12, 2025 Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. DA David A. Manager Restaurants Used the software for: 1-2 years ### "Easy to use and reliable POS system" January 12, 2026 5.0 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review Source MV Mckayla V. Owner Hospitality Used the software for: 6-12 months ### "DO NOT PUT YOURSELF THROUGH THE STRESS" April 9, 2025 1.0 ABSOLUTELY TRASH Do. not. Do. It. Unless you want to poke your own eyeballs out with frustration Pros 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video. Cons TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Because I’m a new owner and we tripled our sales and need to expand. The old system isn’t available anymore Review Source SV Stephen V. Owner Restaurants Used the software for: Less than 6 months ### "Shady sales practices, bad service " December 20, 2024 1.0 We were mislead by 2 key things during the sales process. First being, we can use Moneris for table side payment. This was untrue as you have to initiate the payment from the tablet before proceeding to the table. No sit down restaurant would want to do this and it’s not how it was described to us. We didn’t determine this until the hardware installation stage after we had ordered different compatible terminals from Moneris. The only solution was to switch to chase payments, which we couldn’t do with all our outanding gift cards from the previous POS. Secondly, we were told our printers would work after giving them model and serial number, this was before signing up. Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. The company sends daily threatening emails to us and we had to get a lawyer involved. Pros Sales team works fast to get you signed up Cons Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing TouchBistro Was tricked by sales team and told we could have table side payment with Moneris Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Told it would integrate for table side but did not Review Source Response from TouchBistro January 6, 2025 Hi there - thank you for bringing this to our attention. Please contact us directly at reviews@touchbistro.com with your account details so we can look into this situation further. We look forward to hearing from you. CM Carlene M. General Manager Restaurants Used the software for: 6-12 months ### "Reporting functionality and Chase-based V400m credit card processing are atrocious" June 29, 2023 2.0 I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this. Pros The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station. Cons Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Our Aloha system was no longer supported. Review Source Response from TouchBistro August 10, 2023 Hi Carlene, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality and to assist with the issues you've been experiencing with your payment devices. Please reach out at chartshorn@touchbistro.com with your account name! BS Bipul S. Manager Restaurants Used the software for: 2+ years ### "Very unpleasant experience" March 8, 2022 1.0 I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue. Pros Using iPad to take orders is the only good thing, very fast compared to other POS providers. Cons Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them" Reason for choosing TouchBistro I had used it back in 2019 and I fell in love with their product and how good of a customer service they had. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Customer service was horrible. First weekend (Friday) of using Toast, the payment device stopped working. When I called them regarding the issue I was told someone will contact me on Monday. So apparently I had to wait 3 days for a new device provided by them to be repaired plus on the three days where we did most of our business. I was ripped off of USD 2.800.00 Review Source Response from TouchBistro July 19, 2022 Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you. MR Michelle R. Owner Food & Beverages Used the software for: 6-12 months ### "A Big Steaming Pile o'POS!!" March 24, 2021 1.0 Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to \[SENSITIVE CONTENT HIDDEN\] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now. Pros I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality. Cons The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro They start up cost was supposed to be much cheaper. Review Source BB Brenda B. VP Food & Beverages Used the software for: 2+ years ### "Worst customer service, unreliable hardware and software" August 17, 2022 2.0 Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved. Pros Easy to use when it works, for the functions that are set up. Cons 1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical. 2) Software and hardware crashes. A lot. Like 6+ times per shift. 3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't). 4) Basic reports missing, such as balance sheet/inventory on hand by category. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) At the time, Toast did not let you keep tabs open, or integrate with QuickBooks. Review Source SR Scott R. GM Restaurants Used the software for: 2+ years ### "Worst Customer Servics" September 11, 2024 1.0 They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy. Pros Good working restaurant system and in the beginning was a well run customer focused company Cons Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved. Review Source Response from TouchBistro September 20, 2024 Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to reviews@touchbistro.com so we can escalate accordingly. We look forward to hearing from you. DC Daniel C. Operator Hospitality Used the software for: 1-2 years ### "The Worst Company!" May 26, 2024 1.0 Pros I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced! Cons shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!! Review Source Response from TouchBistro May 30, 2024 Hi Daniel, we are very sorry to hear about your negative experience with TouchBistro. Our goal is to provide excellent products and customer service. Please contact us directly at reviews@touchbistro.com so we can address your concerns. We appreciate your feedback and are committed to making this right. AC Andrew C. Restaurant Consultant Restaurants Used the software for: 6-12 months ### "Abysmal: Dishonest Sales | Inattentive Onboarding | Apathetic Support " June 22, 2023 1.0 Save yourself from a prolonged disruptive experience: AVOID this POS. I'm an impartial restaurant consultant who has witnessed first-hand three separate clients' destructive experiences with this POS, the incredible variety of how they've failed them, and based on my past experiences advocating on their behalf, and current ongoing issues with contract disputesI've advocated on behalf of 3 clients through SO MANY issues. My overall aggregate impression is:1) They don't/won't stand by their product. Every issue is assumed to be the self-inflicted wound of the operator (some were. MOST were not)2) They either don't understand, or don't care about the needs of the small restaurant owner/operator3) They do not practice customer SERVICE. It's troubleshooting support (at best) and their strategy seems to be wearing down their customers with an expected experience that's so exhaustive, they stop reaching out.4) Their culture/leadership is broken. No one takes responsibility and promises of escalation are rarely followed through on. I've experienced this apathy firsthand from the call center all the way up to the C-suite level.They have some truly sincere and empathetic people in their employ, unfortunately, they are not given the authority or voice to help their customers work through their issues. Pros The promise of what it "could potentially do" Cons Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from TouchBistro August 10, 2023 Hi Andrew, thank you for sharing your feedback and rest assured your feedback will be escalated to our team internally. We are here to help you through any issues you're experiencing with TouchBistro- feel free to reach out to our support team at 1-888-342-0131 VR Verified Reviewer CFO Retail Used the software for: 6-12 months ### "Disappointment" April 29, 2022 2.0 Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you. Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond. Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone. If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone. There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research... Pros I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple. Cons They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t Reason for choosing TouchBistro Awesome salesperson. Unfortunately, the product that they sold me doesn't exist at Touchbistro. Review Source Response from TouchBistro July 19, 2022 Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. AD Allison D. Manager Food & Beverages Used the software for: 2+ years ### "Do not invest in TouchBistro!!!" September 13, 2022 1.0 Pros There really isn't much at all to like about the software. It's very basic. When it actually worka. Cons The app crashes a lot. It's wifi based so if your wifi goes down your credit cards readers won't work. If you close down your apps during an internet outage, you are screwed. Many, many glitches and system outages over the years. Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone. Then by the time they call you back the issue will have resolved itself. The back end is not easy to navigate. There is no search bar for items on the cloud. There is no way to mark modifiers out of stock. No partial refunds on online orders. No good support for menu builds and start up. You are basically on your own to figure it out. They also sold me on a loyalty and gift card program and lied that it would soon integrate with online orders. It turns out they were weeks away from rolling out their own branded program. But it was too late for me. Just so very many many problems over the years that I am finally fed up and switching to Toast. So far an amazing experience with them that makes me realize how horrible TouchBistro actually is. Review Source KB Kyle B. Owner Restaurants Used the software for: 1-2 years ### "Do Not Use" November 30, 2023 1.0 Went from bad, to awful, to unbelievable. I can’t imagine a worse experience with a company that isn’t a bank or bell. Pros Their sales staff was very effective, unfortunately. Cons The self install may have been the worst day of my life. They are constantly updating and changing how reports are accessed rendering some reports completely inaccessible one day to another. When I decided the close the restaurant due to losses and the interest rates they harassed me for payment, would not negotiate a reasonable cancellation fee. They were aggressive showing no care for the small family loosing their life savings. Terrible product. The worst service. Zero ethics or morals. There is a reason they are loosing market share at an alarming rate. Review Source Response from TouchBistro December 6, 2023 Hi Kyle, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. DP David P. Director Accounting and Finance Food & Beverages Used the software for: 2+ years ### "TouchBistro POS" May 17, 2023 4.0 Pros The most impactful feature is the ability to use an IPAD to service guest at their tables. TouchBistro is easy to use with the ability to send orders to our Kitchen staff eliminating paper orders. Cons There are no Cons using TouchBistro, integrated easily with our business processes. Review Source Response from TouchBistro May 25, 2023 Hi David, we really appreciate you taking the time to leave a review and provide your thoughts. We are happy to hear you're loving our easy-to-use system. - ST at TouchBistro GN Greger N. Owner Restaurants Used the software for: 6-12 months ### "Stay away" December 15, 2022 1.0 I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party. Pros I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use. Cons You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue. Reason for choosing TouchBistro Its Ipad based and I already had most of the hardware. Review Source Response from TouchBistro April 25, 2023 Hi Greger, we appreciate your feedback and want to take this time to apologize for the issues you've been experiencing. We can understand that these issues would be very frustrating as a restaurant owner. We have shared your sentiment with our senior support team and a member will be reaching out. Thank you - ST at TouchBistro SL Sunny L. GM Restaurants Used the software for: Less than 6 months ### "Nightmare experience" July 12, 2022 1.0 I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my \[SENSITIVE CONTENT\] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my \[SENSITIVE CONTENT\] the features we need. My\[SENSITIVE CONTENT\] left my bar before the installation was completed, and during the installation, i asked the\[SENSITIVE CONTENT\] , how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my\[SENSITIVE CONTENT\] how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number. 1. long processing time (30-1min) to enter items and process the card 2. there are 2 pieces of devices (ipad and processer) my\[SENSITIVE CONTENT\] told me to get the case later on but we had to deal with 2 pieces the whole time we used it. 3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing) 4. 2 ipads froze on the first day we used 5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise. Pros colors on the menu buttons unlimited software and hardware for a set price Cons \-horrible customer service -long processing time -confusing reports -false advertisement Review Source Response from TouchBistro July 19, 2022 Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help! TB Thomas B. Owner Restaurants Used the software for: 2+ years ### "Flaws and bugs in system" May 7, 2021 2.0 Not good! Pros The first year went well! I actually liked it. Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support. Cons Many issues. Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days. Would not recomend. Reason for choosing TouchBistro Didnt have to integrate credit card company. Switched from [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) 2017 Review Source Response from TouchBistro May 12, 2021 Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well! Thanks, Carly at TouchBistro JT Jill T. Owner Food & Beverages Used the software for: Less than 6 months ### "TouchBistro for Bar Industry" January 26, 2021 4.0 Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for! Pros I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate. Cons I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time. Reason for choosing TouchBistro It came highly recommended from a family friend so we set up a conference call with TouchBistro and had them walk us through the program and answer all of our questions and it was a fit. Review Source Response from TouchBistro January 29, 2021 Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve. JB Jason B. General Manager Hospitality Used the software for: 6-12 months ### "Great POS, terrible reporting and customer support" July 19, 2023 4.0 Some areas are done well, but some not only are lacking, there seems to be no attempt to improve or resolve. Pros Touchscreen kitchen ticket management, server order input. Cons Reports are horrible and missing information. Customer support is time consuming, does not follow up, and frequently does not resolve in any way. Does not integrate with OpenTable. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) We had unresolved hardware issues. Review Source Response from TouchBistro August 10, 2023 Hi Jason, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality. Please reach out at chartshorn@touchbistro.com with your account name! DM Doug M. Owner/operator Food & Beverages Used the software for: 2+ years ### "Great value & easy to use! " August 15, 2023 5.0 Pros I love how easy it is to change pricing of specials, add or remove items from menu. Cons Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem. Review Source Response from TouchBistro August 23, 2023 Hi Doug, thank you for sharing your feedback! -Carly Kyle W. Corporate Videographer Automotive Used the software for: 1-2 years ### "TouchBistro POS Review" April 29, 2019 5.0 When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers. Pros The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours. Cons Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though. Review Source CS Chris S. Owner Hospitality Used the software for: Less than 6 months ### "Unbelievably Terrible" June 26, 2023 1.0 They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract. Pros Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since. Cons Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Thought TB POS would be better, not the case Review Source Similar Products Featured ## Related categories [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Bar POS](https://www.capterra.com/bar-pos-software/)