# TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TouchBistro the right Bar POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TouchBistro Ease of use 4.0 Customer Service 3.4 ## Pros and Cons in Reviews MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great.“ February 2, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.“ January 12, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I think this system fits my needs and I love how accesible the staff is for questions and recommendations.“ January 12, 2026 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders.“ October 14, 2025 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “They are able to see your ipad which is helpful.“ October 14, 2025 MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it.“ February 2, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I call frequently and find the staff always helpful, kind and knowledeable.“ January 12, 2026 JM Jo M OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice.“ January 12, 2026 ## Showing most helpful reviews Showing 1-25 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephane D. operations director Hospitality Used the software for: 2+ years ### "Bang for your buck" February 10, 2023 4.0 The support team was on top of installation and on-boarding. the owner was present. Pros Can't beat the price. user friendly. menu management is a breeze. Cons For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem Reason for choosing TouchBistro fees were much lower and there is no proprietary hardware. Runs on ipads. Review Source Response from TouchBistro April 25, 2023 Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro EN Emily N. Director of Operations Hospitality Used the software for: 2+ years ### "TouchBistro for Resorts" August 18, 2023 5.0 Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate. Pros We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop. Cons One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose. Reason for choosing TouchBistro Due to the ease of use on the floor and the ability to modify everything from the iPad on the floor, plus the robust features for on-account charges, etc. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha was outdated and extremely difficult to use. Review Source Response from TouchBistro August 23, 2023 Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly CG Cathy G. owner Food & Beverages Used the software for: 2+ years ### "awful service" July 30, 2025 1.0 very poor for the cost. Was with them for 7 years and then they said we had to buy everything new because equipment was outdated. Pros not much to like about it. It got worse and worse over the years. They want you to buy all new equipment Cons in and out service. The ipads are down A LOT. Way too expensive for what you get. I strongly suggest going with someone else Review Source CO Christi O. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Overall great experience!" August 14, 2023 5.0 Very happy with everything except the card readers. Pros My employees transitioned over to TouchBistro really well. It's really easy to use. Cons We have "portable" card readers. They're not very "portable". Very glitchy. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing TouchBistro My daughter used this software at her summer job. She told me I wouldn't regret it. Review Source Response from TouchBistro August 23, 2023 Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly MV Mckayla V. Owner Hospitality Used the software for: 6-12 months ### "DO NOT PUT YOURSELF THROUGH THE STRESS" April 9, 2025 1.0 ABSOLUTELY TRASH Do. not. Do. It. Unless you want to poke your own eyeballs out with frustration Pros 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video. Cons TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Because I’m a new owner and we tripled our sales and need to expand. The old system isn’t available anymore Review Source SV Stephen V. Owner Restaurants Used the software for: Less than 6 months ### "Shady sales practices, bad service " December 20, 2024 1.0 We were mislead by 2 key things during the sales process. First being, we can use Moneris for table side payment. This was untrue as you have to initiate the payment from the tablet before proceeding to the table. No sit down restaurant would want to do this and it’s not how it was described to us. We didn’t determine this until the hardware installation stage after we had ordered different compatible terminals from Moneris. The only solution was to switch to chase payments, which we couldn’t do with all our outanding gift cards from the previous POS. Secondly, we were told our printers would work after giving them model and serial number, this was before signing up. Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. The company sends daily threatening emails to us and we had to get a lawyer involved. Pros Sales team works fast to get you signed up Cons Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing TouchBistro Was tricked by sales team and told we could have table side payment with Moneris Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Told it would integrate for table side but did not Review Source Response from TouchBistro January 6, 2025 Hi there - thank you for bringing this to our attention. Please contact us directly at reviews@touchbistro.com with your account details so we can look into this situation further. We look forward to hearing from you. CM Carlene M. General Manager Restaurants Used the software for: 6-12 months ### "Reporting functionality and Chase-based V400m credit card processing are atrocious" June 29, 2023 2.0 I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this. Pros The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station. Cons Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Our Aloha system was no longer supported. Review Source Response from TouchBistro August 10, 2023 Hi Carlene, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality and to assist with the issues you've been experiencing with your payment devices. Please reach out at chartshorn@touchbistro.com with your account name! BS Bipul S. Manager Restaurants Used the software for: 2+ years ### "Very unpleasant experience" March 8, 2022 1.0 I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue. Pros Using iPad to take orders is the only good thing, very fast compared to other POS providers. Cons Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them" Reason for choosing TouchBistro I had used it back in 2019 and I fell in love with their product and how good of a customer service they had. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Customer service was horrible. First weekend (Friday) of using Toast, the payment device stopped working. When I called them regarding the issue I was told someone will contact me on Monday. So apparently I had to wait 3 days for a new device provided by them to be repaired plus on the three days where we did most of our business. I was ripped off of USD 2.800.00 Review Source Response from TouchBistro July 19, 2022 Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you. MR Michelle R. Owner Food & Beverages Used the software for: 6-12 months ### "A Big Steaming Pile o'POS!!" March 24, 2021 1.0 Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to \[SENSITIVE CONTENT HIDDEN\] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now. Pros I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality. Cons The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro They start up cost was supposed to be much cheaper. Review Source BB Brenda B. VP Food & Beverages Used the software for: 2+ years ### "Worst customer service, unreliable hardware and software" August 17, 2022 2.0 Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved. Pros Easy to use when it works, for the functions that are set up. Cons 1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical. 2) Software and hardware crashes. A lot. Like 6+ times per shift. 3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't). 4) Basic reports missing, such as balance sheet/inventory on hand by category. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) At the time, Toast did not let you keep tabs open, or integrate with QuickBooks. Review Source DA David A. Manager Restaurants Used the software for: 1-2 years ### "Easy to use and reliable POS system" January 12, 2026 5.0 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review Source SR Scott R. GM Restaurants Used the software for: 2+ years ### "Worst Customer Servics" September 11, 2024 1.0 They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy. Pros Good working restaurant system and in the beginning was a well run customer focused company Cons Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved. Review Source Response from TouchBistro September 20, 2024 Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to reviews@touchbistro.com so we can escalate accordingly. We look forward to hearing from you. RS Robert S. Owner Restaurants Used the software for: 6-12 months ### "Do not even consider if you have more than one location." April 18, 2023 1.0 This has been the single most frustrating, stressful and painful process in 40 years in the restaurant business. Customer support is absolutely terrible after you pay them. I have 300 emails with them about issues, and just today the same problem occurred today. More bugs than a picnic on a trashpile. Pros The system seems like it should be great. The loyalty options seem great. They problem is they lie about features and the onboarding support is basically zero. To quote the onboarding rep, "As soon as you process your first transaction, my job is done". It doesn't matter that over 80% of the features aren't working and we don't have any online menu working, once one transaction is processed, you are on your own. Cons At this point, I have personally spent over 200 hours of my time to get this system running and I have 50% of the system running at one store and 25% at another. The system has zero support for multi-units and everything has to be repeated numerous times to make any changes. For example, for two stores, every change has to be done 4 times: 1 for instore, 1 for online and then the exact same changes again for any other location, every with the exact same menu. This is a terrible system for multi-units. Review Source Response from TouchBistro April 25, 2023 Hi Robert, we are very sorry to hear about your experience with our onboarding support. We can understand how this would be very frustrating for you and your business. Please send us an email to success@touchbistro with your full name, contact information and venue name for us to look into this further as we would like the opportunity make this right! Thank you - ST at TouchBistro DC Dayana C. Owner Hospitality Used the software for: Less than 6 months ### "Total disappointment " May 11, 2022 1.0 Where do I start? Have been using it for less than 3 weeks and it has been a complete nightmare. First, the sales person sold us equipment that "we didn't need" as per the install guy. Over $300 in equipment still in their box... the initial onboarding guy said we didn't need that for the size of the venue. Second, the second iPad does not connect to the touch bistro network. Third, was basically told we had to switch our payment processing to Chase because the integration wasn't going to work with other providers for much longer. After lots of time and paperwork ended up switching to Chase for TouchBistro and guess what? the integration doesn't work. We have had to switch to the stand along mode to be able to take payment from our customers. We have spent hours and hours on the phone with customer service and no one seems to be able to figure it out. Yesterday I was on the phone again for over 2 hours, first with one guy who tried everything he could and finally said he had to transfer me to a senior department because he didn't know what else to do. After having to explain everything again to the "senior" agent, then she tries to follow all the same steps that I had just gone through with the previous guy and still couldn't figure it out. After basically turning everything off and back on 10 times, it worked once so I ended the call!!! Then today, we get to work and guess what? It doesn't work again. I wasted over 2 hours of my day for nothing!!! Pros The idea behind it it's great, if it were to actually work as it should. Cons Our team is hating that we changed the POS because this one is so slow and gives them connectivity issues daily. We were sold a product that does not actually operates as they tell you it would. - You can not restrict servers from opening someone else's table unless you assigned sections. Seriously? - You can not use the main iPad to try to input a reservation because the second iPad won't work unless the main iPad is on the TouchBistro app? lol are you serious? - The integration of TouchBistro POS with TouchBistro reservations system that I was told was gonna make everything so smooth is a complete joke. As I said, you can not try to take a reso or waitlist with the main iPad. You basically need an iPad that's gonna sit there and look pretty but not be used for anything beside clocking in/out, otherwise it will compromise the entire operation. - The payment integration is ridiculously slow (when it actually works) but it has only worked a couple of times and the rest of the time gives an "error connection". It's a brilliant idea, if it were to actually function. Reason for choosing TouchBistro They were all so similar, I thought I was choosing the best one but clearly made a terrible decision. Review Source Response from TouchBistro July 19, 2022 Hi there, we are sorry for the issues you faced. I see you're already in contact with our CARE team but let us know if there's anything more we can do to help please call us at 1-888-342-0131 Thank you! AK April K. Manager Restaurants Used the software for: 2+ years ### "Excellent POS system" August 18, 2023 5.0 Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it! Pros I love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees. Cons Sometimes it takes a while to reach support Reason for choosing TouchBistro Price Review Source Response from TouchBistro August 23, 2023 April, it's been a pleasure working with your business for the past 3 years! Thank you for sharing. -Carly CB Cole B. General Manager Restaurants Used the software for: 2+ years ### "Unimpressed 8 year customer" June 13, 2023 3.0 After the devastating problem 2 years ago, I have hated TB ever since. Not to mention it has consistently gotten slower and slower. I just had to upgrade my wifi router for the 3rd time in 8 years (upgraded today in fact), going from Apple Airport, to Amplify, and now Cisco; we'll see if things are better now. Pros Ease of use with menu items, modifiers, etc Cons When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update. Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands. There were emails sent about the update but they went into the clutter/junk folders\\...WHERE WAS THE PHONE CALL??????????????????????????????????????????????? ANd then the sad "here is 3 months of free touchbistro". This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours. It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either) Review Source CH Cam H. Principal Food & Beverages Used the software for: 2+ years ### "Great for restaurants and restaurant reporting." August 18, 2023 5.0 Great. "Callback" feature for customer support is invalueable. Pros Ease of use for FOH, timekeeping for staff, reporting for administration Cons Lack of integrated payment options. Only Chase and Moneris are the only options in Canada. Reason for choosing TouchBistro repuatation Review Source Response from TouchBistro August 23, 2023 Thank you for the kind sentiments, Cam! -Carly CF CN F. Owner Restaurants Used the software for: 2+ years ### "Worst customer support - EVER" June 22, 2019 4.0 This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again. Pros When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached. Cons It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals \[I missed the rest of the game\]. To their credit, I had their support person call me back in 15 minutes \[the time it takes to get from my house to the restaurant\] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle \[don't talk or text while riding\]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful. Review Source DC Daniel C. Operator Hospitality Used the software for: 1-2 years ### "The Worst Company!" May 26, 2024 1.0 Pros I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced! Cons shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!! Review Source Response from TouchBistro May 30, 2024 Hi Daniel, we are very sorry to hear about your negative experience with TouchBistro. Our goal is to provide excellent products and customer service. Please contact us directly at reviews@touchbistro.com so we can address your concerns. We appreciate your feedback and are committed to making this right. MT Magan T. Manager Wine and Spirits Used the software for: 2+ years ### "Average overall " June 7, 2022 4.0 Average Pros Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly. Cons Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee. Reason for choosing TouchBistro I was told it would cover all my needs, some things I was told it could do, it does not. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Bad customer service Review Source Response from TouchBistro July 19, 2022 Hi Magan, thank you for your review. We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you. VR Verified Reviewer Independent Consultant Food & Beverages Used the software for: 2+ years ### "I Doubt There's Better" June 8, 2018 5.0 Pros TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them! Cons Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with. Review Source CC Chip C. Manager Restaurants Used the software for: 1-2 years ### "Roselawn Manager Review" May 17, 2023 5.0 The ability to accurately communicate orders to the kitchen and move them to the customer. Pros We are a 1 day a week seated restaurant and it is a great tool to control this. Support has been excellent, every call has been handled quickly and efficiently. Cons The time stamp for togo orders does not print on all the receipts and would be helpful. Reason for choosing TouchBistro rubust enough to fill our needs Review Source Response from TouchBistro May 25, 2023 Hi Chip! Thank you for your review - we appreciate you taking the time to provide feedback. We are thrilled to hear your'e enjoying the POS and our support team! - ST at TouchBistro HC Haley C. Owner Used the software for: 2+ years ### "Silvercreek has benefited in many ways from using TouchBistro. " December 7, 2017 4.0 Pros The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers. Cons We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports. Review Source Response from TouchBistro December 8, 2017 Hey, Haley! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge! Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis. If there's anything else I can do to make your experience even better, please do not hesitate to get in touch. Kimberley S. Owner Food & Beverages Used the software for: Less than 6 months ### "Customer Service and Tech Support Non-Existent" February 20, 2024 2.0 Awful from start to finish. I still can't get anyone to call me back and refund my money for the three months that it has been cancelled. Stay away! Pros Easy to use. Like the fact that it runs off an iPad. Cons To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away! Review Source Response from TouchBistro February 29, 2024 Hi Kimberly, we are sorry for the difficulties you've encountered and acknowledge the frustration caused by your experience with our customer service and billing processes. While we regret losing you as a customer, your feedback is crucial for our improvement. We appreciate the time you've spent with us - if there is anything further that we can assist with, please reach out to reviews@touchbistro.com. SC Shoira C. Owner Restaurants Used the software for: Less than 6 months ### "Not worth it!!! Rips you off!!" January 8, 2024 1.0 The worst ever!! Promised me a full refund and now they won't honor that. Instead the manager who made the promise is saying sorry for the "miscommunication" but they are looking into an alternative because I have been asking to speak to someone about what was promising by a manager. Pros Nothing, reps are liars that upsell products you don't need Cons Not easy to use like they tell you. Representative lies and does aggressive sales tactics Reason for choosing TouchBistro Because of the promotional offers that was promised. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.