--- title: "TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TouchBistro the right Restaurant POS solution for you? Explore 414 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140677/TouchBistro/reviews/" page_type: "reviews" language: "en" --- TouchBistro 3.8 (414) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of TouchBistro Ease of use 4.0 Customer Service 3.4 ## Pros and Cons in Reviews MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great.“ February 2, 2026 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders.“ October 14, 2025 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “I think this system fits my needs and I love how accesible the staff is for questions and recommendations.“ January 12, 2026 Desiree B owner operatorFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly.“ January 12, 2026 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “They are able to see your ipad which is helpful.“ October 14, 2025 MW Mike W OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it.“ February 2, 2026 GL Gary L Operations ManagerRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works“ November 25, 2025 AH Aidee H ownerRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away.“ October 14, 2025 ## Showing most helpful reviews Showing 1-25 of 414 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stephane D. operations director Hospitality Used the software for: 2+ years ### "Bang for your buck" February 10, 2023 4.0 The support team was on top of installation and on-boarding. the owner was present. Pros Can't beat the price. user friendly. menu management is a breeze. Cons For larger organizations integration with other software needs to be easier. reports could be better. seperating reports by time periods is a problem Reason for choosing TouchBistro fees were much lower and there is no proprietary hardware. Runs on ipads. Review Source Response from TouchBistro April 25, 2023 Hi Stephane, thank you for your review! We are happy to hear you're enjoying the POS. - ST at TouchBistro EN Emily N. Director of Operations Hospitality Used the software for: 2+ years ### "TouchBistro for Resorts" August 18, 2023 5.0 Overall - we've found TouchBistro to be the most robust, yet easy to use program on the market. While other POS might be simpler, TB fulfills more functions than most, while still be easy to navigate. Pros We love TouchBistro to manage room charges and the mass amount of listed items that we sell from our fine dining restaurant to our gift shop. Cons One of the biggest challenges we've found with TouchBistro is the technology issues whenever updates are needed. It's often something that can't be fixed in house and that's down time we can't afford to lose. Reason for choosing TouchBistro Due to the ease of use on the floor and the ability to modify everything from the iPad on the floor, plus the robust features for on-account charges, etc. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha was outdated and extremely difficult to use. Review Source Response from TouchBistro August 23, 2023 Hi Emily, thank you for the kind words! We're glad to see that TouchBistro has had a positive impact at your venue. -Carly EK Elizabeth K. bookkeeper Food & Beverages Used the software for: 2+ years ### "A bookkeeper's thoughts" January 12, 2026 3.0 I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. Pros for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. Cons pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. Review Source CC Cindy C. owner Restaurants Used the software for: 1-2 years ### "Not recommended for full-service restaurant" May 27, 2025 1.0 Poor customer service from the beginning. Mislead by sales rep. Inadequate training through Zoom. Missing/Unusable equipment. Calls not returned; advised to use email but no response to those either. Pros TouchBistro is iPad based and almost all-wireless system. It's very convenient to walk around with the POS system. Cons Customer Service is the worst I have ever encountered in any setting or in any industry. No response or resolution to most problems. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro The iPad system was sold as easier to use since so many people are already familiar with the platform. Review Source Response from TouchBistro May 29, 2025 Hi there, we take all feedback seriously and would welcome you to share your experience with us at reviews@touchbistro.com so we can locate your account and better understand your concerns. We look forward to hearing from you. MV Mckayla V. Owner Hospitality Used the software for: 6-12 months ### "DO NOT PUT YOURSELF THROUGH THE STRESS" April 9, 2025 1.0 ABSOLUTELY TRASH Do. not. Do. It. Unless you want to poke your own eyeballs out with frustration Pros 6 months of on boarding with nothing but confusion and frustration. None stop calls and harassment about things that went important to the point of me having to block the rep and request a new one. We’ve lost thousands of dollars over the months of waiting to have it started. They say they handle EVERYTHING AND PROMISE THE WORLD . What they mean by that is you better like learning over zoom and be prepared to wire and do everything yourself over video. Cons TERRIBLE EXPERIENCE. There’s a reason their website doesn’t have review on google and they make you sign a CONTRACT first Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Because I’m a new owner and we tripled our sales and need to expand. The old system isn’t available anymore Review Source SV Stephen V. Owner Restaurants Used the software for: Less than 6 months ### "Shady sales practices, bad service " December 20, 2024 1.0 We were mislead by 2 key things during the sales process. First being, we can use Moneris for table side payment. This was untrue as you have to initiate the payment from the tablet before proceeding to the table. No sit down restaurant would want to do this and it’s not how it was described to us. We didn’t determine this until the hardware installation stage after we had ordered different compatible terminals from Moneris. The only solution was to switch to chase payments, which we couldn’t do with all our outanding gift cards from the previous POS. Secondly, we were told our printers would work after giving them model and serial number, this was before signing up. Also upon installation they had firmware from squirrel systems making them incompatible with touchbistro. When we altered them to the issues and told them we would stick to our current POS due to them not being able to do the key thing we needed they threatened us with the agreement and said we would have to continue to pay. The company sends daily threatening emails to us and we had to get a lawyer involved. Pros Sales team works fast to get you signed up Cons Sales team lies about the abilities of the software to get you to sign a contract. They will do anything to keep you locked in even if you didn’t use the service or service up. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Reason for choosing TouchBistro Was tricked by sales team and told we could have table side payment with Moneris Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) Told it would integrate for table side but did not Review Source Response from TouchBistro January 6, 2025 Hi there - thank you for bringing this to our attention. Please contact us directly at reviews@touchbistro.com with your account details so we can look into this situation further. We look forward to hearing from you. CM Carlene M. General Manager Restaurants Used the software for: 6-12 months ### "Reporting functionality and Chase-based V400m credit card processing are atrocious" June 29, 2023 2.0 I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this. Pros The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station. Cons Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful. Alternatives considered [Genius](https://www.capterra.com/p/195074/Genius/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro Oh, you know, the song and dance. Which turned out to be Cats or Xandau the films instead of Singin' in the Rain or Cabaret. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Our Aloha system was no longer supported. Review Source Response from TouchBistro August 10, 2023 Hi Carlene, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality and to assist with the issues you've been experiencing with your payment devices. Please reach out at chartshorn@touchbistro.com with your account name! BS Bipul S. Manager Restaurants Used the software for: 2+ years ### "Very unpleasant experience" March 8, 2022 1.0 I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue. Pros Using iPad to take orders is the only good thing, very fast compared to other POS providers. Cons Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them" Reason for choosing TouchBistro I had used it back in 2019 and I fell in love with their product and how good of a customer service they had. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Customer service was horrible. First weekend (Friday) of using Toast, the payment device stopped working. When I called them regarding the issue I was told someone will contact me on Monday. So apparently I had to wait 3 days for a new device provided by them to be repaired plus on the three days where we did most of our business. I was ripped off of USD 2.800.00 Review Source Response from TouchBistro July 19, 2022 Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you. MR Michelle R. Owner Food & Beverages Used the software for: 6-12 months ### "A Big Steaming Pile o'POS!!" March 24, 2021 1.0 Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to \[SENSITIVE CONTENT HIDDEN\] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now. Pros I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality. Cons The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro They start up cost was supposed to be much cheaper. Review Source BB Brenda B. VP Food & Beverages Used the software for: 2+ years ### "Worst customer service, unreliable hardware and software" August 17, 2022 2.0 Am actively researching other options after 2+ years because the issues we've had are never addressed or resolved. Pros Easy to use when it works, for the functions that are set up. Cons 1) Customer service is TERRIBLE. We have had open trouble tickets for over a MONTH with no resolution. Important tickets, like payments for online orders appear to be received in the POS and yet no money ever hit our bank. So we can't rely on taking online orders, which is critical. 2) Software and hardware crashes. A lot. Like 6+ times per shift. 3) Inventory adjustments have no value associated with them, which makes it little better than a chalkboard for inventory tracking. (If I am missing product, the value of that loss should show up somewhere in a report as inventory losses. Yet it doesn't). 4) Basic reports missing, such as balance sheet/inventory on hand by category. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) At the time, Toast did not let you keep tabs open, or integrate with QuickBooks. Review Source DA David A. Manager Restaurants Used the software for: 1-2 years ### "Easy to use and reliable POS system" January 12, 2026 5.0 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review Source CB Crystal B. Support Restaurants Used the software for: Less than 6 months ### "RUN the other way!" February 18, 2025 1.0 We are opening a restaurant and wanted a Valentines POS, they wanted $300 a month for hardware and licenses. We signed thinking we could cancel if we didn't get to open. Our financial advisor told us that we could get a POS for $30 a month and its ridiculous to pay 10 times that as a beginning business. We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware - they want $16,000. Don't care that we can't open and don't have their hardware. Won't negotiate any fees or anything. Highly suggest we get their hardware and start using it when we can't open. STAY AWAY Pros Never got the hardware - structural issues caused opening delayed Cons Aggressive sales - inaccurate salesman, charging 10 times the amount of another POS system Review Source Response from TouchBistro February 28, 2025 We take all feedback seriously and encourage you to share more about your experience with us at reviews@touchbistro.com; this way, we can locate your account and better understand how to address your concerns. We look forwarding to hearing from you. AC Andrew C. Restaurant Consultant Restaurants Used the software for: 6-12 months ### "Abysmal: Dishonest Sales | Inattentive Onboarding | Apathetic Support " June 22, 2023 1.0 Save yourself from a prolonged disruptive experience: AVOID this POS. I'm an impartial restaurant consultant who has witnessed first-hand three separate clients' destructive experiences with this POS, the incredible variety of how they've failed them, and based on my past experiences advocating on their behalf, and current ongoing issues with contract disputesI've advocated on behalf of 3 clients through SO MANY issues. My overall aggregate impression is:1) They don't/won't stand by their product. Every issue is assumed to be the self-inflicted wound of the operator (some were. MOST were not)2) They either don't understand, or don't care about the needs of the small restaurant owner/operator3) They do not practice customer SERVICE. It's troubleshooting support (at best) and their strategy seems to be wearing down their customers with an expected experience that's so exhaustive, they stop reaching out.4) Their culture/leadership is broken. No one takes responsibility and promises of escalation are rarely followed through on. I've experienced this apathy firsthand from the call center all the way up to the C-suite level.They have some truly sincere and empathetic people in their employ, unfortunately, they are not given the authority or voice to help their customers work through their issues. Pros The promise of what it "could potentially do" Cons Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from TouchBistro August 10, 2023 Hi Andrew, thank you for sharing your feedback and rest assured your feedback will be escalated to our team internally. We are here to help you through any issues you're experiencing with TouchBistro- feel free to reach out to our support team at 1-888-342-0131 VR Verified Reviewer CFO Retail Used the software for: 6-12 months ### "Disappointment" April 29, 2022 2.0 Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you. Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond. Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone. If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone. There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research... Pros I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple. Cons They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t Reason for choosing TouchBistro Awesome salesperson. Unfortunately, the product that they sold me doesn't exist at Touchbistro. Review Source Response from TouchBistro July 19, 2022 Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. AD Allison D. Manager Food & Beverages Used the software for: 2+ years ### "Do not invest in TouchBistro!!!" September 13, 2022 1.0 Pros There really isn't much at all to like about the software. It's very basic. When it actually worka. Cons The app crashes a lot. It's wifi based so if your wifi goes down your credit cards readers won't work. If you close down your apps during an internet outage, you are screwed. Many, many glitches and system outages over the years. Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone. Then by the time they call you back the issue will have resolved itself. The back end is not easy to navigate. There is no search bar for items on the cloud. There is no way to mark modifiers out of stock. No partial refunds on online orders. No good support for menu builds and start up. You are basically on your own to figure it out. They also sold me on a loyalty and gift card program and lied that it would soon integrate with online orders. It turns out they were weeks away from rolling out their own branded program. But it was too late for me. Just so very many many problems over the years that I am finally fed up and switching to Toast. So far an amazing experience with them that makes me realize how horrible TouchBistro actually is. Review Source KB Kyle B. Owner Restaurants Used the software for: 1-2 years ### "Do Not Use" November 30, 2023 1.0 Went from bad, to awful, to unbelievable. I can’t imagine a worse experience with a company that isn’t a bank or bell. Pros Their sales staff was very effective, unfortunately. Cons The self install may have been the worst day of my life. They are constantly updating and changing how reports are accessed rendering some reports completely inaccessible one day to another. When I decided the close the restaurant due to losses and the interest rates they harassed me for payment, would not negotiate a reasonable cancellation fee. They were aggressive showing no care for the small family loosing their life savings. Terrible product. The worst service. Zero ethics or morals. There is a reason they are loosing market share at an alarming rate. Review Source Response from TouchBistro December 6, 2023 Hi Kyle, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. DP David P. Director Accounting and Finance Food & Beverages Used the software for: 2+ years ### "TouchBistro POS" May 17, 2023 4.0 Pros The most impactful feature is the ability to use an IPAD to service guest at their tables. TouchBistro is easy to use with the ability to send orders to our Kitchen staff eliminating paper orders. Cons There are no Cons using TouchBistro, integrated easily with our business processes. Review Source Response from TouchBistro May 25, 2023 Hi David, we really appreciate you taking the time to leave a review and provide your thoughts. We are happy to hear you're loving our easy-to-use system. - ST at TouchBistro GN Greger N. Owner Restaurants Used the software for: 6-12 months ### "Stay away" December 15, 2022 1.0 I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party. Pros I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use. Cons You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue. Reason for choosing TouchBistro Its Ipad based and I already had most of the hardware. Review Source Response from TouchBistro April 25, 2023 Hi Greger, we appreciate your feedback and want to take this time to apologize for the issues you've been experiencing. We can understand that these issues would be very frustrating as a restaurant owner. We have shared your sentiment with our senior support team and a member will be reaching out. Thank you - ST at TouchBistro CN Catlin N. Ecommerce manager Music Used the software for: 6-12 months ### "First Encounter with Restaurant POS" December 18, 2022 5.0 Pros The POS was the most intimidating thing for me when I started a restaurant job, because inputting a large order and correctly billing guests in regards to splitting items seemed daunting. Touchbistro is super user friendly and was not difficult to become comfortable with. Cons This may be misdirected, but a ‘feature tour’ or on screen button that directs to a resource for situational questions about functions would be handy. Review Source Response from TouchBistro April 25, 2023 Hi Catlin, thank you for your review! We are happy to hear you're enjoying using the POS. We appreciate you providing feedback for an additional resource and have shared this with our team. - ST at TouchBistro MT Magan T. Manager Wine and Spirits Used the software for: 2+ years ### "Average overall " June 7, 2022 4.0 Average Pros Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly. Cons Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee. Reason for choosing TouchBistro I was told it would cover all my needs, some things I was told it could do, it does not. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Bad customer service Review Source Response from TouchBistro July 19, 2022 Hi Magan, thank you for your review. We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you. VR Verified Reviewer Independent Consultant Food & Beverages Used the software for: 2+ years ### "I Doubt There's Better" June 8, 2018 5.0 Pros TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them! Cons Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with. Review Source CC Chip C. Manager Restaurants Used the software for: 1-2 years ### "Roselawn Manager Review" May 17, 2023 5.0 The ability to accurately communicate orders to the kitchen and move them to the customer. Pros We are a 1 day a week seated restaurant and it is a great tool to control this. Support has been excellent, every call has been handled quickly and efficiently. Cons The time stamp for togo orders does not print on all the receipts and would be helpful. Reason for choosing TouchBistro rubust enough to fill our needs Review Source Response from TouchBistro May 25, 2023 Hi Chip! Thank you for your review - we appreciate you taking the time to provide feedback. We are thrilled to hear your'e enjoying the POS and our support team! - ST at TouchBistro HC Haley C. Owner Used the software for: 2+ years ### "Silvercreek has benefited in many ways from using TouchBistro. " December 7, 2017 4.0 Pros The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers. Cons We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports. Review Source Response from TouchBistro December 8, 2017 Hey, Haley! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge! Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis. If there's anything else I can do to make your experience even better, please do not hesitate to get in touch. Kimberley S. Owner Food & Beverages Used the software for: Less than 6 months ### "Customer Service and Tech Support Non-Existent" February 20, 2024 2.0 Awful from start to finish. I still can't get anyone to call me back and refund my money for the three months that it has been cancelled. Stay away! Pros Easy to use. Like the fact that it runs off an iPad. Cons To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away! Review Source Response from TouchBistro February 29, 2024 Hi Kimberly, we are sorry for the difficulties you've encountered and acknowledge the frustration caused by your experience with our customer service and billing processes. While we regret losing you as a customer, your feedback is crucial for our improvement. We appreciate the time you've spent with us - if there is anything further that we can assist with, please reach out to reviews@touchbistro.com. SC Shoira C. Owner Restaurants Used the software for: Less than 6 months ### "Not worth it!!! Rips you off!!" January 8, 2024 1.0 The worst ever!! Promised me a full refund and now they won't honor that. Instead the manager who made the promise is saying sorry for the "miscommunication" but they are looking into an alternative because I have been asking to speak to someone about what was promising by a manager. Pros Nothing, reps are liars that upsell products you don't need Cons Not easy to use like they tell you. Representative lies and does aggressive sales tactics Reason for choosing TouchBistro Because of the promotional offers that was promised. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.