# Page 11 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of TouchBistro ## Showing most helpful reviews Showing 251-275 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AY Anthony Y. Owner Entertainment Used the software for: Less than 6 months ### "Good POS but..." May 3, 2017 4.0 Pros Easy to use very functional for my bar/Tavern. Menu set up was a little confusing but once we got it all went smooth. Good customer service when I have called with a question or a problem since. Cons Training needs to be free. I bought your product the least you can do is teach me how to use it fully.- Until I am confident I know how to use it. I got 2 hours and had to "buy" an additional hour doing it all over the phone and setting it up by myself. Not cool!!! You might want to consider that. HOWEVER. Customer rep who trained me was excellent and caring. So on a personal level that was excellent. Review Source Response from TouchBistro July 28, 2017 Hi Anthony, Thanks for taking the time out to leave the review! So happy to hear that you received exceptional service and feel confident using the product. The monthly subscription fee covers the software; which includes upgrades, bug fixes and new feature launches. If we didn't charge for the additional training we would have to charge for the upgrades, bug fixes and new features like our competitors do. We appreciate your understanding and I apologize for the inconvenience. Thanks! Mell LL Larry L. Owner Restaurants Used the software for: 6-12 months ### "Touch Bistro makes my restaurant run right!" September 29, 2015 5.0 Pros Touch Bistro is a great and effective POS system for my restaurant. Featuring mobility, ease of use, flexibility and supreme functionality. Each server has a mini iPad and takes orders at the table, eliminating errors and speeding up the service process. Its flexible and functional making it easy for the Admin to make changes "on the fly" and create accurate, custom reports. The staff enjoys how user friendly the interface is for them to use and that they can customize the appearance of screens for quicker item reference. TB makes my business run! Cons No issues, runs well. TB has been great, consistently upgrading & updating versions. Review Source AS Alma S. Cafe Manage Food & Beverages Used the software for: 6-12 months ### "Great product." March 29, 2017 5.0 I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly. Pros It's easy to use and has many useful tools; it's reliable. Cons The cloud can be slow and sometimes gives inaccurate information Review Source SH Sarabeth H. owner Restaurants Used the software for: Less than 6 months ### "EXCELLENT customer service and easy to understand" December 8, 2017 5.0 I am not very tech savvy, this program made me feel like I know what I am doing. Pros It is very user friendly and everything is thought of from a restaurant stand point. It is very thorough and visually easy. Cons It is a little slower than I would like because of so many thorough steps. The touch screen itself could be a little more sensitive. The wifi changes networks randomly in the middle of service. Review Source Response from TouchBistro December 11, 2017 Hey, Sarabeth! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customer service experience has been excellent! If there's anything I can do to make your experience even better, please do not hesitate to get in touch. PC Patrick C. CEO Restaurants Used the software for: Less than 6 months ### "TouchBistro is absolutely horrendous all around" April 24, 2020 1.0 It's terrible and I would urge any new brewery or restaurant to go in another direction because as soon as you get the product they don't care. Pros Nothing, everything about the product didn't work the way we were told and we had lines out the door. Cons Everything. The hardware and software didn't function like we were told it would and we had to switch to Toast in less than 2 weeks and TouchBistro wouldn't take the equipment back. Review Source RS Rondee S. owner Restaurants Used the software for: 1-2 years ### "Review" October 30, 2017 4.0 Pros Layout is great for fast use at the tables. It sis also nice to be able and run credit cards in front of the guests. Cons Need to update the options more often. Admin for employees is a little frustrating. Too many options attached. It would be nice to be able to turn one thing off and not have it effect several options. Review Source Response from TouchBistro October 31, 2017 Hi Rondee, Thanks for taking the time out to leave a review! I would suggest calling into CS for employee options. There is a way to turn off certain options. Thanks again! Mell JM Jeania M. Bar manager Entertainment Used the software for: 6-12 months ### "Very good experience " October 27, 2017 5.0 Great for any business Pros Very easy to use, not one problem. I would recommend to any business and easy access for tax purposes Review Source Response from TouchBistro October 31, 2017 Hi Jeania, So happy to hear that the system is great for your business! Thanks for taking the time out to leave a review! Mell TU Todd U. Director of Food Services Food & Beverages Used the software for: Less than 6 months ### "The training was excellent, turnaround time on getting questions answered is great." August 15, 2017 5.0 Running tracking reports, hourly stats and convent employee changes. Pros I like the ease in printing reports, changing the menu and adjusting charges quickly. It makes running reports and tracking sales convenient. The changing of menu items is easy and a plus. Cons The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period. Review Source Response from TouchBistro August 31, 2017 Hi Todd, Thanks for taking the time out to leave a review. Happy to hear your training was excellent! I would suggest reaching out to CS about retrieving closed checks from a previous sales period; they will be happy to help. Thanks again! Mell MF Mina F. Business Manager Food & Beverages Used the software for: 6-12 months ### "TouchBistro is great!" March 28, 2017 4.0 Great app! Very easy to use and customise and I really like the cloud and being able to monitor sales in real time. The number of reports that can be generated is also really impressive - makes managing a restaurant so much easier. Pros Easy to use Cons Can get complicated Review Source LW Louise W. Owner Restaurants Used the software for: 1-2 years ### "Simplicity counts!" October 26, 2017 5.0 Pros Anyone can learn the Touchbistro system in minutes. Makes for error free transactions with great reports Cons Maybe too many features that are not important to my business. Also adding to the menu can be confusing at times. Review Source Response from TouchBistro October 31, 2017 Hi Louise, Happy to hear you learned the system in minutes! If you're looking for additional help on menu management I would call into our CS department. They have ways of troubleshooting and can walk you through how to make any changes moving forward. Thanks again! Mell Justin B. Used the software for: 6-12 months ### "null" October 17, 2016 5.0 Review Source Erin N. Used the software for: 6-12 months ### "null" October 14, 2016 5.0 Review Source Gil G. Used the software for: 6-12 months ### "null" October 15, 2016 5.0 Review Source JACEK H. Used the software for: 6-12 months ### "null" April 27, 2016 5.0 Review Source SE Stefanie E. Sales Used the software for: ### "TouchBistro meets Vancouver Microbrewery" September 29, 2015 5.0 I absolutely love the design and layout of the app. It is so easy to function and navigate, whether it be the set up of the lounge area or the overall function we use the most which is "starting tabs", and checking out. It's easy to add product/remove product and extremely clear on doing so. The functionality is superb and the flexibility of creating you're own personal layout makes it easy for visual learners. I would reccomend this app to any small business owner, big or small restaurant, or any Cafe. The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great! The only negative downside to this app, sometimes the app will freeze on the iPad - which I believe might be due to our server or the connection between our printer and the iPad . Other than that I think it's great! Review Source jB james B. Owner/Manager Used the software for: Less than 6 months ### "This system exceeded our expectations! Touch Bistro is a company we would recommend to everyone! " December 15, 2017 5.0 Pros We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise. Cons we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons! Review Source Response from TouchBistro December 18, 2017 Hey, James! Thanks so much for your review. Very happy to hear TouchBistro has exceeded your expectations and that you wholeheartedly recommend TouchBistro to everyone! If there's anything I can do to make your experience even better, please do not hesitate to get in touch. BM Bina M. Owner Food & Beverages Used the software for: 6-12 months ### "TB Review - 1st year " March 27, 2017 4.0 So far over the first year of our use it's gone pretty smoothly. We had some issues with gift cards not being accept due to an update required for the TB software - that took a long time resolving but other than that it's been pretty good. Review Source BB Brian B. IT Consultant Consumer Services Used the software for: Less than 6 months ### "Friendly and helpful company." August 30, 2017 5.0 I got all the features i required for my use. Setup was easy due to the team helping me. Pros Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment. Cons More icons should be included, also multiple kitchen printers are a little bit hard to setup. But overall very easy to use software. Review Source Response from TouchBistro August 31, 2017 Hi Brian, Thanks for taking time out to let us know your thoughts! The majority of our team come from the restaurant industry and we get the pain points. Thanks again for the kind comments! Mell David L. owner Used the software for: ### "TouchBistro pos software is the best!" January 19, 2016 4.0 Great pos system using ipads. Simple and easy setup. local server based network for speed and security. Customer service is top notch - they were able to help me work through setting my menu and very complicated list of item modifiers Review Source Response from TouchBistro June 23, 2016 Hi David, thanks for reviewing TouchBistro! It's so nice to hear you've had such a great experience with our customer support representatives. We think they're pretty great too! LW Lola W. Manager Hospitality Used the software for: 6-12 months ### "Easy to use" March 27, 2017 4.0 I like that touch bistro is easy to use both for servers and managers. Items can be modified quickly when needed. The only problem we've had is that sometimes things are not communicated to the correct printer. Review Source JM Jason M. Ownee Restaurants Used the software for: 6-12 months ### "Kitchen display is a huge dissapointment " March 27, 2017 3.0 Good for small restaurants only. For large restaurants. This system is not ideal. Too laggy and slow. The kitchen display systems fail daily that we don't even rely on it anymore. Cons KDS fails Laggy Review Source JR Justine R. owner Used the software for: ### "I am not happy anymore" March 27, 2017 3.0 I was quite happy with TB system when we first opened the shop but not anymore. It kicks us out from the system all the time. It is really annoying and risky as it mainly kicks us out from the system when our customers process their credit/debit cards or we send out the order to the kitchen or bar, which means lots of confusion with poor customer service. I talked & spent time with tech service but there seems to be no solution at all except me buying new version of iPads, which is again absurd, as we just opened about a year ago. Tech service or customer service of TB were lazy enough not to recommend me to get the most recent version of iPad and told me to get the oldest one back then. I will definitely switch to some other system whenever I have a chance, also with my second location. I cannot stand it anymore! Pros easy to use Cons unnecessary things, also, cloud reporting is poor Review Source JR Jose R. Manager Used the software for: ### "It has been great. Our people has learned it very quick , is easy to use and very dependable" January 14, 2016 5.0 pros: It ha all we need to successfully run our POS needs, it is getting even better with the integration policy taking place now. cons: The staff privilege needs some improving as to allow manager to customize them. The take out and catering notifications needs also some improvement , it would be great to have a audible alert , instead of an screen message. Even better if it could alert cell phones. The paper usage on credit card transaction , printing two receipt . would be great if it can be optional, this feature is not of so much use for some venues. Review Source Response from TouchBistro June 24, 2016 Hi Jose! Thanks for the review. It's great to hear you find TouchBistro so dependable, that's what we aim for! As for the cons you mentioned, in the future, please don't hesitate to reach out with any product or feature recommendations. We take all customer feedback into consideration when improving our product! Thanks again. KC Kevin C. Chef Used the software for: Less than 6 months ### "Best pos system I've used" December 7, 2017 5.0 Pros Easy intuitive, easy to train, simple interface that makes it accessible for first time users and experts alike. Cons Not compatible with android systems. Not a fan of Apple products. If this system could be moved to different iOS it would be implemented in more establishments Review Source Response from TouchBistro December 8, 2017 Hey, Kevin! Thanks so much for your review. Very happy to hear you say TouchBistro is the best POS system you've ever used. We're grateful for your continued business and feedback. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. DR Doug R. CEO Restaurants Used the software for: Less than 6 months ### "Customer care not efficient" June 22, 2020 3.0 Keeping track of all the numbers seems to be working well Pros Very easy to use and to figure out most of the basic issues Cons Their customer care is open 24/7 and thats great BUT be warned if you are stuck and neem immediate help it has taken anywhere from 30 min to 3 hours to get customer support when we really need it. Review Source Similar Products Featured