# Page 14 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is TouchBistro the right Bar POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of TouchBistro ## Showing most helpful reviews Showing 326-350 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DV Derek V. Used the software for: ### "In Love With TouchBistro" April 4, 2017 5.0 I've now worked with for the past four years, and considering my 35-plus years in the hospitality industry I can honestly say that this POS system is without a doubt the user-friendly system I've come across. Reporting options are excellent and easy to utilize. Affordability is also a major draw, offering exceptional value for a system that can be built on and expanded as the business grows. Highly recommended. Review Source Response from TouchBistro April 19, 2017 Hi Derek, Happy to learn that you've been loving TouchBistro! Ease of use and value are priorities for us; always nice to hear we've executed this properly! GR George R. Owner Restaurants Used the software for: 6-12 months ### "Touch Bistro on I MAC" January 14, 2016 4.0 Pros user friendly. Support is always there for us. Also we have had no down time and the information available on this system really helps us to run the restaurant as well as, if not better than all other POS systems. Cons I can not access some of the info on my I MAC. The system is set up for MAC MINI. Review Source RP Rose P. Owner Restaurants Used the software for: Less than 6 months ### "Simple and organized" December 23, 2015 3.5 Pros has been great for our new business in the sense that it was quick to catch on to how to use it. We also do our own accounting, so using TouchBistro as our cash register has provided an organized and straight-forward tally-ing point of our daily income. Cons In our experience so far getting technological support has been the most frustrating for us. Not being able to speak to someone right away, having to leave a message and wait for a call back, can be really frustrating as a customer, especially when you're in the middle of service and your POS suddenly isn'y working. This is definitely an area that TB could improve upon. Review Source CG Christian G. Owner Restaurants Used the software for: 1-2 years ### "Touch Bistro 2015 experience" January 21, 2016 5.0 Pros Clean, super functional, constantly updating, expedient assistance when needed. Cons Reversing screen jumbles floorplan. Vendor????? Not much. Review Source RR Rich R. Owner Restaurants Used the software for: 6-12 months ### "Working Great" January 15, 2016 5.0 Pros Blows our old pos system out of the water. Dynamic product always improving the software. Has made our customer service experience quicker and more accurate. Easy to train staff. Cons Not much to dislike. We have had no problems using the system. Quicker call back from support would be helpful. Review Source JB Jeff B. Owner Used the software for: ### "TouchBistro in the Brewery" August 5, 2015 4.0 One of the major factors in us selecting was the ease of inputting customer information in the seating, and then allowing us to track the customer as they move about the brewery. We are different than a restaurant in that our customers don't sit and stay in one place. They move around to visit friends, move to the outdoor seating and then back inside, and combine tables when more people show up. TouchBistro allows us to not only track where they are, but who they are and what they have ordered no matter which of our wait staff is taking care of them. Review Source JH John H. Owner Restaurants Used the software for: 6-12 months ### "Easy & Intuitive" January 15, 2016 4.0 Pros Easy to set up, versatile, and powerful. This program makes managing sales and labour a much easier task. Cons I had some miscommunication regarding the printers that I ordered, as well as some misinformation about upgrading to 2 terminals. Nothing was really done to rectify the situation. Review Source JA J.R. A. Restaurants Used the software for: ### "Co-owner and manager" January 12, 2015 4.5 Pros I like the cost, ease of use, and support staff. Cons I dislike that you have to print a customer copy of the receipt. Most of our customers do not want their receipts, which means wasted paper. I also don't like getting the kitchen printer to show certain specific things on the receipts for the cooking staff. There's no landscape view, which would help us with the credit card swipe, because now it is at the bottom of the machine. Review Source HT Hunter T. Owner Used the software for: ### "FSR in NYC" March 17, 2015 5.0 Being a midsize FSR in NYC all we wanted was a modern yet simple POS. We were able to download the and try it for 30 days - after 5 days or so we realized how simple it was and were able to book a remote install and training. From the 3 POS systems we shopped TouchBistro was the "prettiest" and the pricing was what we deemed fair. Overall we are a happy TouchBistro customer in West Village, NYC. Review Source Response from TouchBistro March 17, 2015 We appreciate your business and your feedback Hunter! Please don't hesitate to reach out with any product or feature recommendations. -Gino AD Alex D. Owner Entertainment Used the software for: 1-2 years ### "Love the easy of use, plus the cloud reporting. Great inventory tool" December 22, 2015 4.5 Pros Easy of use and menu features. Great labor management features Cons Would like to have recurring charging capabilities Review Source MD Mike D. Owner Restaurants Used the software for: Less than 6 months ### "Amazingly accurate and helpful" November 3, 2017 5.0 Very Happy ! Pros Everything is available at a touch of a button, easy to use and easy to keep track of all cost and labor Cons wish it would work directly with QuickBooks free for easier control and management. reduce the cost of my bookkeeper Review Source RA Robert A. Director of operations Restaurants Used the software for: Less than 6 months ### "User friendly but lacks integration and back office" May 29, 2018 3.0 Pros Extremely user friendly interface and easy to train. Easy to navigate through system. iOS Intuition is a bonus Cons Everything has yo updated on iPod and no back office computer. Can’t integrate hot schedules or 3rd party services. Review Source MB Marnie B. Used the software for: ### "It works - period. " March 27, 2017 4.0 I'm neither happy or unhappy with touch bistro. It's limitations are sometimes frustrating and as a company you ask for a lot of feedback and user interaction but don't respond to requests or feature enhancements. reacjing someone on the phone to assist with an issue is always an issue. Very cumbersome. That said the system is stable and rarely crashes. Review Source Response from TouchBistro April 5, 2017 Hi Marnie! Thank you for taking the time to leave a review. We heard you on our Customer Support (or lack of) and now have an extensive in-house team to help ease the wait times. SV Samantha V. Owner Used the software for: ### "We have been using touch bistro for almost a year. Great product" January 14, 2016 4.0 Smooth transition from Our old system for both us and our employees. Once you do your reading programming was a breeze and updating pricing/products is quick. Love touch bistro cloud and the ability to watch sales/product/employee reports. Cons are that you can not use existing gift cards from old system. Not interested in using a third party for gift cards. Review Source Response from TouchBistro June 24, 2016 Thanks for the review Samantha. It's great to hear you had a smooth transition over to TouchBistro, and even better to hear you're loving the intuitive reporting features! JV Jithin V. Manager Restaurants Used the software for: I used a free trial ### "Not for small businesses " November 12, 2020 1.0 Realllt bad experiance, Poor customer service Total irresponsible local installment team Pros Nothing is great about this pos system, since we loose a lot of money because of their bad service Cons Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare Review Source MS Michael S. Dude Used the software for: ### "Great addition to the organization" January 15, 2016 5.0 Since teaming up with it has streamlined a lot of the behind the scenes work and sped up our front line employees. They are always friendly and supportive of any technical issue or human error that may have occurred on our end. I have and would again in the future recommend touchbistro. Review Source Response from TouchBistro June 23, 2016 Hey Michael, thanks for such a raving review of TouchBistro! We pride ourselves on being an easy to use and learn POS system, with an impeccable customer support team. But hearing that from a customer means so much more. Thanks again! TS Terrence S. Owner Restaurants Used the software for: 6-12 months ### "Great system and product, support needs work!" January 15, 2016 3.5 Pros Ease of use. The system is very easy for both staff and management. We have been using this system since we opened in June and are very pleased with what the system can do. Cons Support can be an issue and having staff get back to you regarding non-support use. Review Source RS Robert S. Used the software for: ### "Touchbistro works great for us" April 21, 2017 5.0 We have a 2 IPad setup, and use both regularly. Ease of setup and use really helps in the training of our staff. Support has been very good when we have questions. A few minor features left out that we would like, but nothing serious. Great product, very happy with it. Review Source Response from TouchBistro June 5, 2017 Hi Robert, Thanks for providing some feedback. Glad to hear that set-up and training staff were easy to execute! TouchBistro POS was created specifically for restaurants and we know that training is continuous; even when there is minimal time for it! HM Heena M. Owner Retail Used the software for: Less than 6 months ### "Great Experience!" October 26, 2017 5.0 I would definitely recommend to anyone who is looking for a POS system. Pros I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process. Cons I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue. Review Source Response from TouchBistro October 31, 2017 Hi Heena, Thanks for writing such a kind review on our CS team! I'll make sure to share with the team! Thanks again! Mell HWT Hong Wen T. Used the software for: ### "Best POS System!" January 26, 2017 5.0 Pros: 1) User-friendly 2) Simple yet elegant design 3) Highly secured 4) Excellent for small and large restaurants alike Cons: Nothing really. If I really have to state one, the cost might be a little too expensive. Review Source Response from TouchBistro February 1, 2017 Good afternoon Hong and thanks so much for your review of TouchBistro. I'm very happy to hear you're loving the system. Please do not hesitate to give us a call or visit our Restaurant Success Library to learn more about how you can get the most out of your TouchBistro POS System. CK Cory K. Manager Restaurants Used the software for: 6-12 months ### "Easy to Use - A Polished POS System with Excellent Customer Support" November 7, 2015 4.5 Pros The reduction of server errors and chit times by "At-table" ordering. Cons The statistics reports on site are incredibly helpful, however when at home or otherwise away it is very hard to keep up with as the cloud reporting is in development. Review Source KC Kristin C. Manager Entertainment Used the software for: Less than 6 months ### "I would not recommend this system other than to a small cafe maybe" January 15, 2016 1.5 Pros I can't really give a positive review of any kind on this product. Cons My biggest complaint about this system is the lack of training/training mode. While there are many "tech savvy" individuals, there are also those of us who want a human on the ground to get us up and running. 95% of the time when I have a problem with this system I call support only to sit on hold and then be told to leave a message or e-mail them. We are dealing in real time and I don't have 24 hours to wait to get something fixed when I have 200 guests waiting to order a drink at a wedding. Review Source MC Melanie C. Used the software for: ### "Good software overall" March 27, 2017 4.0 Touch Bistro has been good overall, but the complaint we have with it is that when we send tickets back to the kitchen, we have to wait until the ticket prints before we can do anything else. Basically, the program is paused while tickets print. This can be a real hassle during busy times, which are most of the times. Also, the program "messes up" a lot, requiring us to constantly close it and re-open it. If these issues can be fixed, I will be happy with the software. Review Source tH tina H. owner Used the software for: ### "Mediocre " August 18, 2015 3.0 I was excited to go to touch base iPad system... The process seemed easy enough... No it is not a simple install.... It has many issues. Support is slow to respond and fix issues ... Additionally they treat you as if your the issue. of your a working owner, manager there is little tolerance for your schedule if you 3 hours behind them. many issue never fixed I had to figure out on my own and for USA they might not be suitable slcertainly for large operations . Review Source KB Kevin B. Owner Restaurants Used the software for: 6-12 months ### "Makes things pretty easy" January 29, 2016 3.5 Pros Easy to customize. Reports are what we need. Nice to use an iPad and have menu items with pictures/ Cons Technical support is a little slow. Problems getting back up and running after every power outage. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.