# Page 2 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TouchBistro ## Showing most helpful reviews Showing 26-50 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mike W. Owner Restaurants Used the software for: 2+ years ### "Get rid of touch bistro while you still can " February 2, 2026 1.0 I did enjoy using the software, but dealing with tech support and closing my account has been absurd Pros It was a very good system while in use, the ease of adding chairs to tables, and the simplicity of swiping left to remove items was great. Cons I just recently closed the doors to my business and wanted to let you all know that, although I used TouchBistro, it has been a nightmare trying to close my account. I called early December, before we closed our doors, to let them know I was closing my account with them. I then called them January 17 asking why they were still charging me, a manager escalated my case. Woke up this morning, another charge. Called again, found out that I’m still 3rd in line to have an agent assigned, which means even though I “closed my account” it’s still considered active and I have to keep paying them until they get off their lazy asses and actually close it. THEN after they do an investigation, they’ll decide whether I get refunded or not… Alternatives considered [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro The demo was great , and I bought into it for the ease of the tech, and because it integrated with my 7shifts account Review Source Response from TouchBistro February 13, 2026 Thank you for taking the time to share your experience and for partnering with TouchBistro while you were in business. We’re glad to hear the system worked well for you and that features like table management and integrations supported your day-to-day operations. We recognize your frustration regarding the account closure process. We appreciate the feedback and will take it into consideration as we continue reviewing our processes. We wish you all the best in your next chapter. Desiree B. owner operator Food & Beverages Used the software for: 6-12 months ### "Excellent customer service" January 12, 2026 5.0 Overall I'm very happy with TouchBistro! I think this system fits my needs and I love how accesible the staff is for questions and recommendations. I highly recommend to restaurant owners or anyone who needs a pos system!! Pros Customer Support is second to none!! I call frequently and find the staff always helpful, kind and knowledeable. They want to get you back in order quickly! I highly recommend! Cons The only drawback is things cost extra for add ons to enhance the system, for example I'd love to sell gift cards but as a new brick and mortar I can't afford an additional huge expense to be added on monthly. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing TouchBistro I like the customer service and training aspect of your system Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I needed a more restaurant suitable system. Review Source Margeaux L. Owner Hospitality Used the software for: 2+ years ### "TouchBistro is NOT Your Answer" December 4, 2025 1.0 TouchBistro has been one of the most stressful and unreliable systems I’ve ever used. The instability, lack of support, and billing issues make it more of a liability than a tool. Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS. 10/10 do not recommend. Pros Honestly, none after the most recent software upgrade. The system became more difficult to use, less reliable, and more frustrating overall. Cons Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl. continued charges after cancellation), overall poor communication and a lack of accountability. Review Source Response from TouchBistro December 12, 2025 Hi there - we're sorry to hear about your experience. A member from our Customer Care team will be reaching out to ensure you receive the appropriate assistance. Thank you for taking the time to share your feedback. AH Aidee H. owner Restaurants Used the software for: 6-12 months ### "Cheap but ineffective" October 14, 2025 2.0 Overall it is clear that this software was created by someone that has never worked or managed a restaurant. Our buyout was also insanely high ($7k) Look elsewhere! Pros quick support and simple setup. You can call the 1800 number and get someone on the line within a few minutes. They are able to see your ipad which is helpful. Cons HORRIBLE CONNECTION PROBLEMS. Used a Moby8500 that would disconnect every single day leaving us with a terminal down. Offline mode is an absolute joke. You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen. The ipad is completely unusable, sometimes we were resorting to using paper and manually calculating taxes. We were unable to take credit cards which is 80% of our sales and it is the main reason we are moving away. Absolutely redundant steps such as FAAs required to clock in and clock out like an hourly employee or having to manually enter doordash orders and creating a discount to close those orders. They also charged us for loyalty services and never set it up. Alternatives considered [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/)[Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro cost and quick implementation. IOS based software Review Source Response from TouchBistro October 20, 2025 Hi there, thank you for taking the time to share such detailed feedback. We’re sorry to hear about the challenges you’ve experienced. Someone from our team will be reaching out directly to follow up. We truly appreciate your feedback and the opportunity to make this right. IK Inna K. Owner Hospitality Used the software for: 6-12 months ### "Terrible company" November 21, 2025 1.0 Very negative. legitimate charges not delivered, promised service, constant interruption, and loss of sales. Pros Nothing Unfortunately they take advantage over their customers. Overcharge, break contract never delivered service that was promised. Cons This company has consistently failed to provide reliable service—experiencing outages nearly every day or every other day. As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised. Nevertheless, I have been charged for them. They sold me outdated equipment, including a discontinued payment terminal. It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported. It was nearly impossible to reach any of their managers, despite multiple requests. This lack of communication only added to our frustration and further delayed resolution of the issues we faced. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro My lack of knowledge. If I knew that they will never deliver what they promise on the contract and then that they will be overcharging me I would never go with them. Review Source EK Elizabeth K. bookkeeper Food & Beverages Used the software for: 2+ years ### "A bookkeeper's thoughts" January 12, 2026 3.0 I balance the night before using TouchBistro and our cc payment system, pulling reports from the online portal and inputing them into an Excel spreadsheet, making sure they match. I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance. Pros for the most part, information is easy to access thru the online portal for reports. Generally I do not have issues, but when I do, help is hard to find. Cons pages sometimes take a long time to load, the date switches in my reports when I switch pages, there are sporatic glitches where reports don't match between the machine and online and the snapshot sent to me to work from. Getting help from a person is a nightmare. Review Source CC Cindy C. owner Restaurants Used the software for: 1-2 years ### "Not recommended for full-service restaurant" May 27, 2025 1.0 Poor customer service from the beginning. Mislead by sales rep. Inadequate training through Zoom. Missing/Unusable equipment. Calls not returned; advised to use email but no response to those either. Pros TouchBistro is iPad based and almost all-wireless system. It's very convenient to walk around with the POS system. Cons Customer Service is the worst I have ever encountered in any setting or in any industry. No response or resolution to most problems. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro The iPad system was sold as easier to use since so many people are already familiar with the platform. Review Source Response from TouchBistro May 29, 2025 Hi there, we take all feedback seriously and would welcome you to share your experience with us at reviews@touchbistro.com so we can locate your account and better understand your concerns. We look forward to hearing from you. SM Samuel M. General Manager Restaurants Used the software for: 2+ years ### "Avoid TouchBistro at all costs." December 5, 2025 1.0 2 weeks now I have been trying to cancel our subscription with TouchBistro. For 2 weeks my case keeps being escalated and I’m assured customer care will reach out to me so we can cancel. This is after being with them for 4 years without contract. Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support. Processing fees are set to rise this month as well. Do yourself a favor and avoid doing any business with them. Cons Customer service, constant crashes. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro Ignorance. Had we known the issues we would be facing a more informed choice would have been made. Review Source JM Jo M. Owner Restaurants Used the software for: 1-2 years ### "I do not recommend this company" January 12, 2026 1.0 Overall, my experience has been negative and I need to switch to another POS company. There are many features that other POS companies have that TouchBistro does not. Pros I can't think of any at the moment, unfortunately. We will be switching POS companies.The company is aware of the issues I have had with them. Cons We lost $18k because TouchBistro set up our system incorrectly and then their service department repeatedly gave me incorrect advice. Also, with each successive update, we lost some degree of functionality. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro I thought it would be less expensive. AT the end of the day, I don't think it is, especially when you factor in the limited features. Review Source GL Gary L. Operations Manager Restaurants Used the software for: 6-12 months ### "Don’t use Touch Bistro !" November 25, 2025 1.0 Nightmare. Over and over I’ve called for 10 months now for a resolution to a restart issue. Ive concluded that this company has no personnel capable of correcting bugs and badly written code. I am warning everyone I know to stay away from Touch Bistro Pros The best thing is that in one more year I will never have to deal with this company again and I will be with another POS that actually works Cons It’s hard to choose what is worst when everything is horrendous The tech support is a joke. The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro I really don’t know anymore. I must’ve been drunk. Review Source DA David A. Manager Restaurants Used the software for: 1-2 years ### "Easy to use and reliable POS system" January 12, 2026 5.0 Overall, my experience with TouchBistro has been positive. It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations. Pros Its intuitive interface and ease of use make daily operations faster and more efficient for the entire staff. Cons While TouchBistro is generally easy to use, some advanced features require additional time to set up and learn. Occasionally, system updates can also cause brief slowdowns during busy hours. Review Source AP Alan P. Server Restaurants Used the software for: 6-12 months ### "Toast is better" January 12, 2026 2.0 I wouldn’t want to use this system again. It probably cost more money to use due to it’s inefficiency. Pros Nothing about touch bistro is worth the cost of this point of sale system. There are much better alternatives Cons It froze and had to restart the point of sale all the time. The button layout was an absolute mess.. Review Source Response from TouchBistro January 13, 2026 Thank you for sharing your perspective. While TouchBistro works well for many restaurants, we understand that every operation has different needs and expectations. We appreciate you taking the time to leave feedback and evaluate alternatives, and we wish you success with the system that best supports your business going forward. CB Crystal B. Support Restaurants Used the software for: Less than 6 months ### "RUN the other way!" February 18, 2025 1.0 We are opening a restaurant and wanted a Valentines POS, they wanted $300 a month for hardware and licenses. We signed thinking we could cancel if we didn't get to open. Our financial advisor told us that we could get a POS for $30 a month and its ridiculous to pay 10 times that as a beginning business. We can't open due to structural issues now and in trying to cancel - when we never received any of the hardware - they want $16,000. Don't care that we can't open and don't have their hardware. Won't negotiate any fees or anything. Highly suggest we get their hardware and start using it when we can't open. STAY AWAY Pros Never got the hardware - structural issues caused opening delayed Cons Aggressive sales - inaccurate salesman, charging 10 times the amount of another POS system Review Source Response from TouchBistro February 28, 2025 We take all feedback seriously and encourage you to share more about your experience with us at reviews@touchbistro.com; this way, we can locate your account and better understand how to address your concerns. We look forwarding to hearing from you. SR Scott R. GM Restaurants Used the software for: 2+ years ### "Worst Customer Servics" September 11, 2024 1.0 They performed well, but something happened in 2019 and they’re current attitude became an “I don’t care” philosophy. Pros Good working restaurant system and in the beginning was a well run customer focused company Cons Absolutely the WORST customer service department in the history of business. I would not recommend this company if they gave you the equipment for free. To be honest, I have been trying to resolve an issue for 3 months, after numerous calls, emails, and on hold…nothing has been resolved. Review Source Response from TouchBistro September 20, 2024 Hi Scott, we appreciate you taking the time to share your experience with us. We're sorry to hear that you've encountered difficulties in resolving your issue. Your feedback is important to us, and we'll use it to improve our processes. Please send the details associated with your account (restaurant name, email) to reviews@touchbistro.com so we can escalate accordingly. We look forward to hearing from you. RM Robert M. Owner-GM Restaurants Used the software for: 6-12 months ### "STAY AWAY FROM TOUCHBISTRO!" February 26, 2024 1.0 Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary. Pros The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company. Cons Where to begin? We literally have pages of complaints about this system. Review Source Response from TouchBistro March 7, 2024 Hi Robert, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to reviews@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. SC Stephanie C. Owner Restaurants Used the software for: 2+ years ### "Using Touchbistro at Your Restaurant (aka Your Second Job)" February 20, 2022 1.0 I wish any part of it was reliable because the ease of use and customization of so many things is great. As a small business owner I really only have time for one job, running my restaurant not chasing down the solution to why my POS system isn’t functioning properly. Pros The only area I am happy with is the reporting. Everything else is truly terrible, time consuming, frustrating and a detriment to my ability to focus on my restaurant. Cons They may claim to have 24/7 customer service but that has only worked for us for two of our more than 30 issues in the past two years. The vast majority of issues must be sent off to a different department that does not work nights, weekends, or apparently ALL the holidays that exist in the US or Canada. There are issues on average every week, I have made six calls this week alone. On average I probably spend three hours a week dealing with issues, some weeks over 10 hours spent. There also seems to be issues with the hardware. We used to payment devices at our restaurant, so far 10 have failed. When these issues arise that also results in hours on the phone and days of communication to resolve. I Review Source Response from TouchBistro July 20, 2022 Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 and our 24 hour Customer Support team would be happy to look into this for you, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. AC Andrew C. Restaurant Consultant Restaurants Used the software for: 6-12 months ### "Abysmal: Dishonest Sales | Inattentive Onboarding | Apathetic Support " June 22, 2023 1.0 Save yourself from a prolonged disruptive experience: AVOID this POS. I'm an impartial restaurant consultant who has witnessed first-hand three separate clients' destructive experiences with this POS, the incredible variety of how they've failed them, and based on my past experiences advocating on their behalf, and current ongoing issues with contract disputesI've advocated on behalf of 3 clients through SO MANY issues. My overall aggregate impression is:1) They don't/won't stand by their product. Every issue is assumed to be the self-inflicted wound of the operator (some were. MOST were not)2) They either don't understand, or don't care about the needs of the small restaurant owner/operator3) They do not practice customer SERVICE. It's troubleshooting support (at best) and their strategy seems to be wearing down their customers with an expected experience that's so exhaustive, they stop reaching out.4) Their culture/leadership is broken. No one takes responsibility and promises of escalation are rarely followed through on. I've experienced this apathy firsthand from the call center all the way up to the C-suite level.They have some truly sincere and empathetic people in their employ, unfortunately, they are not given the authority or voice to help their customers work through their issues. Pros The promise of what it "could potentially do" Cons Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review Source Response from TouchBistro August 10, 2023 Hi Andrew, thank you for sharing your feedback and rest assured your feedback will be escalated to our team internally. We are here to help you through any issues you're experiencing with TouchBistro- feel free to reach out to our support team at 1-888-342-0131 VR Verified Reviewer CFO Retail Used the software for: 6-12 months ### "Disappointment" April 29, 2022 2.0 Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you. Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond. Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone. If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone. There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research... Pros I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple. Cons They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t Reason for choosing TouchBistro Awesome salesperson. Unfortunately, the product that they sold me doesn't exist at Touchbistro. Review Source Response from TouchBistro July 19, 2022 Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. DC Daniel C. Operator Hospitality Used the software for: 1-2 years ### "The Worst Company!" May 26, 2024 1.0 Pros I have nothing positive to say, their product is substandard, but their customer service is the absolute worst I have ever experienced! Cons shady business practices from the start! Aggressive sales pitch, we brought in the system on a trial basis, told we could cancel at any time. Wanted to test it out first with our staff, do some training, see if it was right for us; wouldn't let us do anything without being fully on board. Tried the system for a bit, quite underwhelming, decided to go back to our former POS, asked to cancel. Was told that someone would be in touch with me, and then they have ignored all attempts to communicate, and have billed me for 2 months after the cancellation! I am currently waiting on my Credit Card company fraud department to hopefully resolve it, or I will have to cancel that card so that these scammers can not continue to steal from me!!! Review Source Response from TouchBistro May 30, 2024 Hi Daniel, we are very sorry to hear about your negative experience with TouchBistro. Our goal is to provide excellent products and customer service. Please contact us directly at reviews@touchbistro.com so we can address your concerns. We appreciate your feedback and are committed to making this right. EU Ekin U. Restaurant Manager Restaurants Used the software for: 2+ years ### "Industry Standart for Restaurants and Cafes" July 2, 2023 5.0 If you are running a restaurant, you need rock solid working system especially in rush hours. It is touchbistro. Pros It is super easy to fill your menu in and start using. There is high possibility your crew is familiar with it and if anything goes wrong just call the support and they gonna help you. Cons Some features needs extra clicks and attention, like updating menu, photos and prices etc. it is not a daily task, but would be nice to make edits on better ui. Reason for choosing TouchBistro They have headquarter in Toronto and support was helpful. Review Source Response from TouchBistro August 2, 2023 Thank you for the review, Ekin! AD Allison D. Manager Food & Beverages Used the software for: 2+ years ### "Do not invest in TouchBistro!!!" September 13, 2022 1.0 Pros There really isn't much at all to like about the software. It's very basic. When it actually worka. Cons The app crashes a lot. It's wifi based so if your wifi goes down your credit cards readers won't work. If you close down your apps during an internet outage, you are screwed. Many, many glitches and system outages over the years. Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone. Then by the time they call you back the issue will have resolved itself. The back end is not easy to navigate. There is no search bar for items on the cloud. There is no way to mark modifiers out of stock. No partial refunds on online orders. No good support for menu builds and start up. You are basically on your own to figure it out. They also sold me on a loyalty and gift card program and lied that it would soon integrate with online orders. It turns out they were weeks away from rolling out their own branded program. But it was too late for me. Just so very many many problems over the years that I am finally fed up and switching to Toast. So far an amazing experience with them that makes me realize how horrible TouchBistro actually is. Review Source AE Allen E. owner Restaurants Used the software for: 2+ years ### "Look elsewhere if you're considering TouchBistro! " December 2, 2021 3.0 This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere! Pros Table side ordering. Menu flexibility. Expandability. Cons The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness. Alternatives considered [Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/) Reason for choosing TouchBistro Not really sure...wish daily I hadn't. Review Source Response from TouchBistro December 10, 2021 Hi Allen, I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration. - Carly at TouchBistro KB Kyle B. Owner Restaurants Used the software for: 1-2 years ### "Do Not Use" November 30, 2023 1.0 Went from bad, to awful, to unbelievable. I can’t imagine a worse experience with a company that isn’t a bank or bell. Pros Their sales staff was very effective, unfortunately. Cons The self install may have been the worst day of my life. They are constantly updating and changing how reports are accessed rendering some reports completely inaccessible one day to another. When I decided the close the restaurant due to losses and the interest rates they harassed me for payment, would not negotiate a reasonable cancellation fee. They were aggressive showing no care for the small family loosing their life savings. Terrible product. The worst service. Zero ethics or morals. There is a reason they are loosing market share at an alarming rate. Review Source Response from TouchBistro December 6, 2023 Hi Kyle, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. AR Anu R. Owner Food & Beverages Used the software for: 1-2 years ### "Fair review" November 28, 2023 1.0 This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future. Pros I wish there is something I would’ve liked Cons Nothing. Lack of support and inconvenience Switched from [Shiftbase](https://www.capterra.com/p/177706/ShiftTime/) Due to inconvenience and lack of support Review Source Response from TouchBistro December 6, 2023 Hi Anu, we’d love the opportunity to discuss your feedback further to help us better understand where we have room to improve. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. DP David P. Director Accounting and Finance Food & Beverages Used the software for: 2+ years ### "TouchBistro POS" May 17, 2023 4.0 Pros The most impactful feature is the ability to use an IPAD to service guest at their tables. TouchBistro is easy to use with the ability to send orders to our Kitchen staff eliminating paper orders. Cons There are no Cons using TouchBistro, integrated easily with our business processes. Review Source Response from TouchBistro May 25, 2023 Hi David, we really appreciate you taking the time to leave a review and provide your thoughts. We are happy to hear you're loving our easy-to-use system. - ST at TouchBistro Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.