# Page 3 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TouchBistro ## Showing most helpful reviews Showing 51-75 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Mark G. CEO Restaurants Used the software for: Less than 6 months ### "Don\`t walk away. rub away." October 13, 2023 1.0 If you need coatomer service, go somewhere else, the worst I\`ve ever encountered. Purchased KDS to help me with online orders. Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash. Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message. Youd think easy fix, contacted support. Spent hours on \[hone, they couldnt figure it out. That was a month ago, every tine I called, they say they\`re working on it. Have 2 onboarding clowns \[sensitive content hidden\], reached out, they told me they\`re working on it. Subsequent text n email were ignored by these 2 professionals, basically ghosted me. This was a month ago/ My salesman gave me email to a mgr, emailed him. u guessed it still waiting. Today contacted support, to add an item to modifier group, on hold for 20 mis, then disconnected/ Run, dont walk away. Of course they\`re charging monthly for online ordering. Pros Speed, ease of use. Ability to use KDS, streamline online ordering. Cons customer service very poor. Long wait times. Switched from [Rezku POS](https://www.capterra.com/p/157466/Rezku-POS/) NeeDED KDS Review Source Response from TouchBistro December 6, 2023 Hi Mark, thanks for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further, especially as it relates to our KDS and online ordering functionality. If you’re open to it, please reach out to success@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you. GN Greger N. Owner Restaurants Used the software for: 6-12 months ### "Stay away" December 15, 2022 1.0 I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party. Pros I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use. Cons You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue. Reason for choosing TouchBistro Its Ipad based and I already had most of the hardware. Review Source Response from TouchBistro April 25, 2023 Hi Greger, we appreciate your feedback and want to take this time to apologize for the issues you've been experiencing. We can understand that these issues would be very frustrating as a restaurant owner. We have shared your sentiment with our senior support team and a member will be reaching out. Thank you - ST at TouchBistro AL Andrew L. Owner Restaurants Used the software for: 2+ years ### "8 years with TouchBistro and now getting scammed" August 10, 2023 3.0 Used to be great. Now terrible. Will probably end up switching companies if this is not resolved. Obvious fraud. Pros TB used to have great customer service. Not anymore. Cons TB has been charging me $15/month for over two years for a service I haven’t ever used. I’ve been directed to multiple people who say they will refund my money and stop the charges only for that person to disappear and have to start all over with someone new. They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing…. It’s insane. Reason for choosing TouchBistro Seemed like an honest company. Not anymore. Review Source Response from TouchBistro August 23, 2023 Hi Andrew, I'm sorry to hear about the issues you've been experiencing with TouchBistro. Please send me an email at chartshorn@touchbistro.com and we'll have a senior representative reach out to you as soon as possible. CO Christi O. General Manager Non-Profit Organization Management Used the software for: 2+ years ### "Overall great experience!" August 14, 2023 5.0 Very happy with everything except the card readers. Pros My employees transitioned over to TouchBistro really well. It's really easy to use. Cons We have "portable" card readers. They're not very "portable". Very glitchy. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing TouchBistro My daughter used this software at her summer job. She told me I wouldn't regret it. Review Source Response from TouchBistro August 23, 2023 Hi Christi, thank you for the kind words! I'm so glad to hear that TouchBistro has had a positive impact on your venue and staff. -Carly MB Mike B. Manager Food Production Used the software for: 6-12 months ### "Scam! " July 14, 2021 1.0 Definitely a scam I would not suggest this to anyone it’s a waste of money any other company like square or light speed pos is way cheaper and have had much more success save your money use a different company. Pros There is no pros to this company they trap you into a one year contract for software that doesn’t work. The program is laggy shuts itself down it’s not a good platform. Cons The programming isn’t complete isn’t compatible they have no tech team to help you on site it’s all over the phone. You pay 80+ dollars a month for an app that should be free. Reason for choosing TouchBistro False promises from their sales team they seemed helpful at first once I was on the hook for the bill they could care less if there program was working properly. Review Source Response from TouchBistro October 1, 2021 Hi Mike, thank you for taking the time to leave us a review. I apologize for the issues you've been facing with TouchBistro. Though our onboarding team is remote we do pride ourselves on setting up our customers' tech to fit their business' needs right the first time. We'd love the chance to make things right! Please send me an email at chartshorn@touchbistro.com with the name your account is under if you're still experiencing issues so I can have someone reach out to you. TC Tammy C. Owner Restaurants Used the software for: 1-2 years ### "Needs to come down in price" December 8, 2022 5.0 Okay Pros User friendly, great tech support, does a lot. Cons Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill…. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) Thought touch bistro would be a better fit, but cost over $1000 a month just to have Review Source Response from TouchBistro April 25, 2023 Hi Tammy, thank you for your review. We appreciate you taking the time to provide feedback and have shared your message with our Senior Support team. - ST at TouchBistro SL Sunny L. GM Restaurants Used the software for: Less than 6 months ### "Nightmare experience" July 12, 2022 1.0 I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my \[SENSITIVE CONTENT\] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my \[SENSITIVE CONTENT\] the features we need. My\[SENSITIVE CONTENT\] left my bar before the installation was completed, and during the installation, i asked the\[SENSITIVE CONTENT\] , how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my\[SENSITIVE CONTENT\] how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number. 1. long processing time (30-1min) to enter items and process the card 2. there are 2 pieces of devices (ipad and processer) my\[SENSITIVE CONTENT\] told me to get the case later on but we had to deal with 2 pieces the whole time we used it. 3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing) 4. 2 ipads froze on the first day we used 5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise. Pros colors on the menu buttons unlimited software and hardware for a set price Cons \-horrible customer service -long processing time -confusing reports -false advertisement Review Source Response from TouchBistro July 19, 2022 Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help! MT Magan T. Manager Wine and Spirits Used the software for: 2+ years ### "Average overall " June 7, 2022 4.0 Average Pros Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly. Cons Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee. Reason for choosing TouchBistro I was told it would cover all my needs, some things I was told it could do, it does not. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Bad customer service Review Source Response from TouchBistro July 19, 2022 Hi Magan, thank you for your review. We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you. TB Thomas B. Owner Restaurants Used the software for: 2+ years ### "Flaws and bugs in system" May 7, 2021 2.0 Not good! Pros The first year went well! I actually liked it. Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support. Cons Many issues. Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days. Would not recomend. Reason for choosing TouchBistro Didnt have to integrate credit card company. Switched from [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) 2017 Review Source Response from TouchBistro May 12, 2021 Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well! Thanks, Carly at TouchBistro VR Verified Reviewer Independent Consultant Food & Beverages Used the software for: 2+ years ### "I Doubt There's Better" June 8, 2018 5.0 Pros TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them! Cons Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with. Review Source paul M. Used the software for: 6-12 months ### "For iPad soulution for busy restaurants, this is your answer!" October 8, 2016 5.0 I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta Pros Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more. Cons No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good. Review Source JT Jill T. Owner Food & Beverages Used the software for: Less than 6 months ### "TouchBistro for Bar Industry" January 26, 2021 4.0 Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for! Pros I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate. Cons I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time. Reason for choosing TouchBistro It came highly recommended from a family friend so we set up a conference call with TouchBistro and had them walk us through the program and answer all of our questions and it was a fit. Review Source Response from TouchBistro January 29, 2021 Hi Jill, thank you so much for your feedback! We put a lot of work into our inventory solution so it's wonderful to hear it's brought value to your business. I will be passing your feedback on to our product team as we are always looking to improve. CC Chip C. Manager Restaurants Used the software for: 1-2 years ### "Roselawn Manager Review" May 17, 2023 5.0 The ability to accurately communicate orders to the kitchen and move them to the customer. Pros We are a 1 day a week seated restaurant and it is a great tool to control this. Support has been excellent, every call has been handled quickly and efficiently. Cons The time stamp for togo orders does not print on all the receipts and would be helpful. Reason for choosing TouchBistro rubust enough to fill our needs Review Source Response from TouchBistro May 25, 2023 Hi Chip! Thank you for your review - we appreciate you taking the time to provide feedback. We are thrilled to hear your'e enjoying the POS and our support team! - ST at TouchBistro JB Jason B. General Manager Hospitality Used the software for: 6-12 months ### "Great POS, terrible reporting and customer support" July 19, 2023 4.0 Some areas are done well, but some not only are lacking, there seems to be no attempt to improve or resolve. Pros Touchscreen kitchen ticket management, server order input. Cons Reports are horrible and missing information. Customer support is time consuming, does not follow up, and frequently does not resolve in any way. Does not integrate with OpenTable. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) We had unresolved hardware issues. Review Source Response from TouchBistro August 10, 2023 Hi Jason, thank you for sharing this feedback. Our team would like to help you further to make the most out of our reporting functionality. Please reach out at chartshorn@touchbistro.com with your account name! NB Nathan B. Owner Restaurants Used the software for: Less than 6 months ### "Very Disappointed. I need someone from their company to reach out!!" January 15, 2020 1.0 I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on Pros The iPads were ok, and it wasn't too hard to hook up Cons Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing TouchBistro Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy! Review Source HC Haley C. Owner Used the software for: 2+ years ### "Silvercreek has benefited in many ways from using TouchBistro. " December 7, 2017 4.0 Pros The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers. Cons We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports. Review Source Response from TouchBistro December 8, 2017 Hey, Haley! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge! Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis. If there's anything else I can do to make your experience even better, please do not hesitate to get in touch. DM Doug M. Owner/operator Food & Beverages Used the software for: 2+ years ### "Great value & easy to use! " August 15, 2023 5.0 Pros I love how easy it is to change pricing of specials, add or remove items from menu. Cons Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem. Review Source Response from TouchBistro August 23, 2023 Hi Doug, thank you for sharing your feedback! -Carly Kimberley S. Owner Food & Beverages Used the software for: Less than 6 months ### "Customer Service and Tech Support Non-Existent" February 20, 2024 2.0 Awful from start to finish. I still can't get anyone to call me back and refund my money for the three months that it has been cancelled. Stay away! Pros Easy to use. Like the fact that it runs off an iPad. Cons To try and reach someone from tech support was difficult to say the least. Took a few days to have someone call back and help set up. I moved to Clover which has great customer service and better reporting. I am still trying to get my account cancelled. Even with a confirmation code, no one has reached out to billing despite repeated calls. They have kept billing my account after cancellation and I have to put a block on my credit card. Stay away! Review Source Response from TouchBistro February 29, 2024 Hi Kimberly, we are sorry for the difficulties you've encountered and acknowledge the frustration caused by your experience with our customer service and billing processes. While we regret losing you as a customer, your feedback is crucial for our improvement. We appreciate the time you've spent with us - if there is anything further that we can assist with, please reach out to reviews@touchbistro.com. Kyle W. Corporate Videographer Automotive Used the software for: 1-2 years ### "TouchBistro POS Review" April 29, 2019 5.0 When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers. Pros The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours. Cons Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though. Review Source SC Shoira C. Owner Restaurants Used the software for: Less than 6 months ### "Not worth it!!! Rips you off!!" January 8, 2024 1.0 The worst ever!! Promised me a full refund and now they won't honor that. Instead the manager who made the promise is saying sorry for the "miscommunication" but they are looking into an alternative because I have been asking to speak to someone about what was promising by a manager. Pros Nothing, reps are liars that upsell products you don't need Cons Not easy to use like they tell you. Representative lies and does aggressive sales tactics Reason for choosing TouchBistro Because of the promotional offers that was promised. Review Source BM Brian M. Owner Restaurants Used the software for: 1-2 years ### "The Best POS system " December 16, 2021 5.0 TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business. Pros The ease of switching over from our old system to the TB system Cons Nothing . Everything works exactly they way we wanted . Switched from [BPA Restaurant Professional](https://www.capterra.com/p/8345/BPA-Restaurant-Professional/) A lot easy to work with being it is iPads Va pc . Review Source Response from TouchBistro December 21, 2021 Hey Brian, thank you for leaving us a review! We appreciate the kind words! CS Chris S. Owner Hospitality Used the software for: Less than 6 months ### "Unbelievably Terrible" June 26, 2023 1.0 They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract. Pros Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since. Cons Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract. Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Thought TB POS would be better, not the case Review Source MML Max Mansoor L. Owner Restaurants Used the software for: 6-12 months ### "Run away fast from Touchbistro" June 20, 2022 1.0 Extremally frustrating when loosing a credit card authorization. Technical support is hard to get. Pros Too many issues with the software make it hard to like the good part of it. Cons Credit card charge reversing and per technical support there is no way to recharge the customer. System hangs frequently in the middle of the shift. Updates are coming too frequently and most of the time messes up other things. Good luck getting a knowledgeable technician on the phone. Reason for choosing TouchBistro Salesman was very convincing selling the products. After product was sold, could no longer get a hold of salesperson. Review Source Response from TouchBistro July 19, 2022 Hi Max, We are very sorry to hear about the issues you have been facing. Please call 1-888-342-0131 and our Customer Support team would be happy to look into this further for you. BM BRENT M. Operations Manager Food & Beverages Used the software for: 2+ years ### "Slick, powerful & user-friendly in a small package" November 19, 2019 5.0 This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now! Pros The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface. Cons The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing TouchBistro Intuitive nature, ease of use, flexibility of software. Review Source RM Rachael M. General Manager Food & Beverages Used the software for: 2+ years ### "TouchBistro: Easy to use, fantastic customer service" November 8, 2020 4.0 TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team. Pros One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid. Cons Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.