# Page 5 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of TouchBistro ## Showing most helpful reviews Showing 101-125 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sean M. President Food & Beverages Used the software for: Less than 6 months ### "Buyer beware" December 21, 2023 1.0 Horrible, devastating, painful, left in the dark, and feel like I have be robbed. No difference between this company and one holding a gun to you demanding your money. Pros The main terminal works well. The reports are clear and in depth. WHEN it works it is an okay system Cons The mobile units do not communicate with the main POS, so we have to had write orders and then type them in. There is NO customer support. We have been waiting one month and there has been NO help or communication. \[sensitive content hidden\] is our salesman and he has done nothing to assist. Even with this issue, which is 2/3's of our system not working, they still take out their ACH payment each month. Lied about what equipment was needed and how it would work. We lose money each and every day we are open, due to this system. Review Source lB leah B. Owner Food & Beverages Used the software for: 6-12 months ### "REPLACEMENT EQUIPEMENT NIGHTMARE" February 3, 2020 1.0 Faulty printer! the only printer they support has third party ink, the ink strips the part inside the printer... solution? buy another $500 printer so I can spend money to get the other one fixed and will be a reoccurring break every nine months! SHOULD BE CALLED 24/7 SUPPORT TO HELP YOU FIND YOUR OWN ANSWER. Every time I call in I am either dropped, have to wait 4 hrs for a call back or lied to. One rep even told me my email had been updated... fast forward to an update and I wasn't notified again. Called in and next rep says oh we can't even update that kind of info through call centre! Pros It is a detailed app that provides us with time saving benefits Cons Buggy system. orders disappear or don't send to kitchen, even though says sent. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing TouchBistro had all features and had good communication at first. Review Source RG Richard G. Owner Restaurants Used the software for: 2+ years ### "Almost the best system I could ask for...." December 7, 2017 4.0 1000% faster then old method Pros Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier Cons Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab" Review Source Response from TouchBistro December 8, 2017 Hey, Richard! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be near perfect (there's always room for improvement, though, right?) If there's anything I can do to make your experience even better, please do not hesitate to get in touch. CB Claude B. Manager Restaurants Used the software for: 2+ years ### "If I Can, You can" August 15, 2023 5.0 Pros Customer service for original setup for very knowledgeable Cons Take a little work for setup then its good Review Source Response from TouchBistro August 23, 2023 Thank you for the kind words, Claude! mS matt S. general manager Food & Beverages Used the software for: 1-2 years ### "non-existant customer service" August 1, 2019 1.0 They don't answer their phone, they don't call you back, they don't do anything after they sell you the product Pros It's easy to use. That's it. it is intuitive enough to use which lulls you into a false sense of security at first because as with any product you are bound to run into problems and then who do you call? No one! You would think the people who sold you the product would be happy to stand by their product and help you out. Negative they don't do diddly. Cons They don't answer the phone. You will note that I titled this review non- existent customer service because they simply do not answer the phone, call you back... NOTHING. The few phone calls they have returned they tend to call at noon, as in lunch time. lunch time would be a good time for them to take lunch not to contact a restaurant. Review Source FH Fatima H. Owner Restaurants Used the software for: Less than 6 months ### "Worst system i have used" August 12, 2021 1.0 They will lie to get the sale, lie about incentives have poor support, thinks a video is training, takes hours to get a hold of someone. It is my lifes mission to ensure no new business owners get screwed the same way we did. Pros absolutely nothing - When they are trying to sell the product they promise all the features you need they have, and that they work. Once you actually start using the product all the features i wanted were "future" features. They will lie to get the sale and then screw you in the end once you have everything signed! Forced to use CHASE machines, we advised them 1 of our locations still has 2 years left with their debit machines. said ya no problem. then 3 months later seeks \[SENSITIVE CONTENT\] to get back all the incentives (we have 3 locations, and used our own hardware - the router).. What they say and what they do are the opposite. RUN AWAY FROM THEM Cons not user friendly to set up, convoluted and support doesn't know how to use the system. BY FAR the WORST product i have used. I regret getting this product, and i hope everyone who reads this does not get this product. i have another 1.5 years left and i cant wait to leave. Reason for choosing TouchBistro They lied about everything, made it seem like the software was actually usable. THEY LIE Review Source Response from TouchBistro October 1, 2021 Hi Fatima, thank you for your review and I sincerely apologize for the issues you've been facing with us. This certainly doesn't sound like the TouchBistro experience we pride ourselves on so we do want to make things right! Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can escalate this with our management team. AB Alexandra B. Owner Used the software for: 2+ years ### "We love Touch Bistro and happily recommend it. " December 7, 2017 5.0 Pros It connects with our accounting software so that our daily sales are uploaded automatically. The app is easy to use and our new staff can be trained quickly and efficiently. The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants. Cons Adding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading . The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items. Review Source Response from TouchBistro December 8, 2017 Hey, Alexandra! Thanks so much for your review. Very happy to hear you love TouchBistro and recommend it to your friends and colleagues. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. JV Jennifer V. Owner / Operator Hospitality Used the software for: 2+ years ### "Easy to use from a back office and front of house perspective" August 24, 2017 4.0 good pricing for a product that meets a small businesses needs Pros Price point is great for a small independent business. Ease of use: very easy to train new staff on the software. Cons Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up. Review Source Response from TouchBistro August 24, 2017 Hi Jennifer, Thanks for taking the time out to leave a review! I hear you when it comes to the upgrades! We are constantly evolving to give our customers the best features and technology available to help them run the best business possible. The next upgrade happens to be on custom reporting :) When in doubt on upgrades please give our Customer Success team a call - we are happy to help! Thanks again! Mell CD Chip D. oWNER Restaurants Used the software for: Less than 6 months ### "Buyer Beware" November 5, 2021 4.0 We have not yet implemented after 6 months or working with Touchbistro to resolve our issues. We have dealt with over 15 different people without a solution. Pros We liked that it is portable and easy to use with familiar hardware (ipads) Cons This isnt a Con for the software but the tools surrounding its use. We clearly defined our needs to use this tool outside as over 50% of our customer seating is outdoors. We have been able to take orders and submit them fine using the ipads, but the tools used to close out tickets and process payments at those outdoor tables did not work as sold or promised. Touchbistro has refused credit on those devices and has yet to offer a workable solution. Review Source Response from TouchBistro December 2, 2021 Hey Chip, thank you for taking the time to leave us a review. I'm sorry to hear that TouchBistro isn't working out for you, and I would like to escalate this with our management team. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can look into things further. - Carly at TouchBistro Bob T. Owner Food & Beverages Used the software for: 2+ years ### "Best POS for me" March 27, 2017 5.0 I started using TouchBistro as soon as I learned about it. The system has allowed me to streamline the cafe in so many ways. Speed of order process, invaluable sales data and allowing me to be on top of flow are just a few of the benefits that TouchBistro has allowed me. I can not imagine running the Cafe without this invaluable tool. Pros Ease of use and tech support when needed. Cons Its always about the fixed costs so I have to be that guy and say cost. Review Source MS Monty S. Owner Restaurants Used the software for: 2+ years ### "Don't answer when you need them" April 6, 2020 1.0 If works great but hope you never have a problem because you can't see customers tabs and can't credit card payments when system freezes. Pros Easy to use just no assistance if have a problem. Cons Don't answer when need them. No contingency to take payments and can't view customer tabs so can't collect. Have closed down because could collect the active tabs. They don't answer at night usually call back 3 hours later and is to late by then. We have had system lock up several times. Turning off and on system does not fix. They have to remotely sign in to fix and takes them 30 minutes to fix. Review Source AH Ashley H. Owner Restaurants Used the software for: Less than 6 months ### "Fair value for the price" January 26, 2021 4.0 It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far. Pros The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior. Cons The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around. Reason for choosing TouchBistro Cost and the interface seemed more user friendly that the employees use. Switched from [talech](https://www.capterra.com/p/155256/talech/) Not very easy to make changes to exisiting orders. Constant issues with Hardware and software bugs. Review Source Response from TouchBistro January 29, 2021 Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team VR Verified Reviewer President Restaurants Used the software for: Less than 6 months ### "Zero customer service, completely inept, random charges....not good" August 11, 2023 3.0 Horrible service, started right after I signed the contract. Just TRY to call their customer support (technical help, whatever) before you sign anything. Pros I liked the price....until I found out that you get what you pay for. Cons Random charges, no follow-through, lead person went on vacation during onboarding without leaving anyone else to help. STILL haven't received any equipment (that was supposed to be here 2 weeks ago)....but yet they're already charging me for additional months of service. Review Source Response from TouchBistro August 23, 2023 Hi there, thank you for sharing this feedback, we're here to help! Please send an email to chartshorn@touchbistro.com with your account name and a senior representative will be in touch. - Carly AM Anthony M. Owner Restaurants Used the software for: 2+ years ### "It is an easy application to set up and fairly easy to train others on it." December 11, 2017 4.0 I is more efficient than a regular cash register and allows us to track our sales and tax instead of trying to calculate it after. Pros That it uses an existing IPad and can be stationary or mobile. Also it is great for tracking sales so that we can keep track of trending up and down of our menu items> It also helps use with ordering and inventory Cons That it doesnt include a rounding function for places that have phased out the penny. Sometimes the modifiers are a pain and could be better to add if you could choose all the menu items that could use the same modifier, Review Source Response from TouchBistro December 12, 2017 Hey, Anthony! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and easy to train your staff on. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Chris B. Founder/Managing Partner Used the software for: 6-12 months ### "Well programmed with very few bugs. Easy to use. " December 7, 2017 5.0 Pros I really like the features it offers especially now that recipe costing has been added. Splitting checks is a breeze. Cons Having to check every item to put a discount on the entire check. Slows things down a lot when in a hurry. Review Source Response from TouchBistro December 8, 2017 Hey, Chris! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and well programmed. I'll be sure to let our development team know. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. GR George R. IT Manager Used the software for: 1-2 years ### "Excellent product!" December 15, 2017 5.0 TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs. Pros TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent. Cons The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours. Review Source Response from TouchBistro December 18, 2017 Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. DO Donna O. Owner Restaurants Used the software for: 6-12 months ### "Small mid-western restaurant" December 11, 2016 4.0 Basically, works okay. This is our first restaurant so our only experience with a POS. For the amount of money this costs, I feel it falls short on the reporting side as it relates to accounting. Changes seem to happen very slowly if at all (only 1 year). Customer services getting better. Whenever I have the need to speak with a live person I've expressed my frustration as well as the issue which initiated the contact. TB prefers emailing their tech support team. Pros Relatively easy to train new staff. Cons On the Administrative side, it is very cumbersome. Review Source Response from TouchBistro February 1, 2017 Good afternoon Donna and thank you for your review and feedback. Please do not hesitate to get in touch with us so we can help you take full advantage of TouchBistro's robust reporting functionality. Not only are there dozens of different types of reports that you can use, but there are also custom reports you can built based on your needs. TouchBistro integrates with Quickbooks for all your accounting needs. With respect to app updates, we update the app approximately every 6-8 weeks. Our last few app updates have gone out on the following dates: - December 13, 2016 - October 31, 2016 - September 26, 2016 - August 17, 2016 If there's anything we can help you with, please do not hesitate to get in touch. JG Jerry G. Owner/General Manager Restaurants Used the software for: 6-12 months ### "Very easy to use POS but needs refinement" March 27, 2017 4.0 you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting.... Pros ease of use Cons 1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete. 2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design! Review Source CG Carlin G. Strategic Projects Manager Restaurants Used the software for: Less than 6 months ### "Easy to use, difficult to get help" December 13, 2016 3.0 TouchBistro is relatively easy to use for someone who has little to no experience with POS. It has a lot more functionality than something like Square, but it still utilizes the familiar iOS user interface and makes training staff/customers easy. Additionally, set up is easy, as it uses Apple Airports and a mac computer, which are all easy to purchase and use. However, if you want to get more technical, TB is not for you. I work in a large restaurant, and we wanted to build a better wifi network for customers and our office as well as POS. As part of this, we installed new access points to provide a strong signal for a very large room. When we wanted to set up TB to work off of the new APs, their customer support refused to provide assistance, and will only work with you if you're using Apple gear. Not only that but the support was slow to respond throughout our time using TB and often didn't provide helpful advice. Usually, the errors we'd experience would correct themselves after TB's engineers released an update (i.e. after a new version of iOS would come out), but we'd lose a lot of money in the process, with system outages and bugs. Overall, I would recommend you either stick with the tried and true simple solution (square) or spend the money and go up to one of the traditional POS systems. If you're set on a more advanced tablet system, I would recommend Toast over TouchBistro. Pros \-Easy to use (for the most part) -Easy to setup -Replaceable hardware (Apple products) -More features than many similar competitors Cons \-Poor customer support -No setup options -Some functions difficult to access/not intuitive -Bugs/issues when iOS updates - unreliable Review Source HM Hayley M. Events Manager Hospitality Used the software for: Less than 6 months ### "Support Line a complete JOKE" November 6, 2020 3.0 If you're looking to onboard, they will make you feel valuable. After that - forget about any level decent of customer service. Pros Simple interface. Price Point of monthly subscription. Cons Once you buy in, you are VERY low priority for them. it takes weeks to hear back by email and hours to connect on the support line. This is all before even attempting to trouble shoot your issues. Dev Team launches updates that arnt tested and working thoroughly. Wish i chose a different system off the bat. Reason for choosing TouchBistro Another person chose. MISTAKE. Review Source Response from TouchBistro November 16, 2020 Hi Hayley, thank you for taking the time to leave us a review. I apologize for the issues you've been facing. I had passed your review on to our support management team who has confirmed that they were able to speak with you last week to resolve your issues. If you need any further technical support please feel free to reach out to our team at 888-342-0131. For any account related questions, our CARE team is always happy to help! Just email customercare@touchbistro.com. - Carly at TouchBistro BT Becky T. Owner Restaurants Used the software for: Less than 6 months ### "Would Recommend " July 26, 2022 5.0 This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend. Pros SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy Cons In person set up would have been alot easier but that's the only con I can think of Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Old POS was ancient and old clover device did not integrate like chase does. Learned whole trying to cancel clover, that their customer service was appalling. Review Source Response from TouchBistro August 15, 2022 Hi Becky, thank you for the review! We're happy to hear you're enjoying the reporting function. DK Dave K. Owner Used the software for: 1-2 years ### "Easy to use, best POS I've ever used. The support is amazing. Although you rarely need it. " August 15, 2017 5.0 Pros When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none. On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well. Cons There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well. Review Source Response from TouchBistro August 31, 2017 Hi Dave, Thank you for the super awesome review! I'm going to forward it to our install and training team. They work so hard and definitely will appreciate the love. Thanks again! Mell Michael E. M. DBA WRAP DADDY'S / NOODLE DADDY'S Hospital & Health Care Used the software for: 1-2 years ### "Easy to train new employees " December 16, 2017 5.0 Sales Tax feature and clock-in clock-out features Pros Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices Cons Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours Review Source Response from TouchBistro December 18, 2017 Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to train your new employees on and are getting value from the employee clock-in/clock-out and reporting functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. MV Murat V. Owner Restaurants Used the software for: Less than 6 months ### "Stay away from this product" March 4, 2022 1.0 Zero. Wasted money. It has been only 3 days since we started using this . I wish they will take it back and refund our money... Pros I like that it uses ipads. Because it gives you redundancy when the end device has some issues. Cons Not user friendly interface. No tipping from customer side.. not fully cloud.. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Good salesman but bad product . Review Source Response from TouchBistro July 19, 2022 Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you. JV Jennifer V. Owner / Operator Hospitality Used the software for: 2+ years ### "Touch Bistro: Great for the Independent Business" March 31, 2017 4.0 I've been using Touch Bistro since 2013 and it has only got better over the years. They are a very dynamic company with frequent updates which serve to keep your system always performing better with greater functionality and better reporting. Every update is like a little present in which you can unpack more and more features! Their support network has never failed us in our dire times of need when your mac mini crashes 30 minutes before service. This to me is one of the most important functions of a POS provider and Touch Bistro has always been easily reachable and more than happy to get us back up and running. Pros price, ease of use and support system in place Cons lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.