# Page 6 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of TouchBistro ## Showing most helpful reviews Showing 126-150 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sheng L. owner Food & Beverages Used the software for: 2+ years ### "Issues with this software never got settled " July 17, 2019 3.0 Wouldn't recommend to anyone at all. Pros iPad is cheaper to install and easy for customers. Cons Customer Service very bad. Lack of knowledge and never call back to follow up. Software isn't smart, which has a lot to improve. When I try to put in some feature recommendation. They said no. They sound very promising at the beginning and you're basically doing all the work inputting and installing. Wouldn't recommend to anyone at all. Review Source WO William O. Owner Restaurants Used the software for: Less than 6 months ### "Sent me system in a box a month ago and it still isn’t working. " September 8, 2022 1.0 Terrible. They sent me the system in a box and basically left me on my own to figure it out. I can’t call anyone. Had a one hour install that ended with the system non functional. Pros Nothing can’t use it. It is small the screens are compact and it looks good. Otherwise as an ornament it makes my place look like I have a functional pos. That is the only good thing I can say about it. Cons It’s clunky and not intuitive. Two many touches. Does not understand the restaurant industry. Switched from [Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/) It was too old. Review Source ME Megan E. Customer service Food & Beverages Used the software for: 2+ years ### "Touch bistro" November 29, 2019 5.0 Overall experience of this software is very positive. I have years of data saved conveniently and the everyday use of visiual and set up is a breeze Pros This platform is the easiest I have used for a POS. Great visual display, very easy to access the info from any device. Perfect menu building. Cons What I have least like of this software is the overly long wait times to update the system and the difficulty with using our loyalty program and being on hold for hours to get it fixed Review Source JM Joseph M. Owner Restaurants Used the software for: 2+ years ### "Great " August 15, 2017 5.0 Gets the job done. Pros Ease of use. New users or staff that never worked in bussness before can pick it up in minutes. Not a lot of glitches. For the price. Cons Updates knocking you down, putting you out of service at the wrong time. Like Friday night and restaurant is packed. and being done with out your knowledge. When they do tell you and you say not to do it then. They do it anyway. Software great, human touch ,not so much. . Review Source Response from TouchBistro August 31, 2017 Hi Joseph, Thanks for taking the time out to leave a review. I'm sorry to hear the update happened when you specifically asked for it not to and it interrupted your service. I will pass the message along to our CS team. Thanks again for your time! Mell AM Axel M. CNA Hospital & Health Care Used the software for: 1-2 years ### "Best POS Interface Available" November 10, 2020 5.0 The TouchBistro POS has made managing items, transactions, and invoices manageable and reliable. It is a simple to use service with many different tools at your disposal. Pros The TouchBistro POS has an incredible, easy to use interface. It allows you to categorize and organize items. It gives you an array of options for organizing the things you need when you need them. Cons The POS could improve their customization options. Adding additional features would allow more creative expression on the interface. This could potentially enhance the overall experience on the platform. Review Source Response from TouchBistro January 29, 2021 Hi Axel, thank you for your helpful feedback! BG Ben G. Employee of the Year Food & Beverages Used the software for: 1-2 years ### "My productivity & efficiency have increased in immeasurable amounts due to TB" August 15, 2017 5.0 Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que. Pros It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit. Cons Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi Review Source Response from TouchBistro August 31, 2017 Hi Ben, Awesome to hear that our system has helped improve your productivity & efficiency! Our mantra is Restaurant Success. The fact that we've been able to help you with those aspects of your business means we're doing something right. Thanks again! Mell VD Vanessa D. General Manager Hospitality Used the software for: 2+ years ### "TouchBistro" January 13, 2023 4.0 Pros The features available are great and the POS is easy to use Cons There are glitches that arise once in awhile Review Source Response from TouchBistro April 25, 2023 Hi Vanessa, thank you for you review! We appreciate your feedback on glitches and have notified our team. Thank you - ST at TouchBistro MC Melanie C. Co-owner Restaurants Used the software for: 2+ years ### "Touch Bistro is very user friendly and easy to program." March 13, 2018 4.0 Ease of use. Valuable synthesis of information from sales and labor hours. Pros Ease of use (changing menu items, viewing labor hours, etc is very easily done). It's easy for employees to use the basic functions of this program. Cons It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent. Review Source KP Katherine P. owner Restaurants Used the software for: 2+ years ### "This is the 2nd restaurant I've used Touch Bistro. Easy to operate." December 8, 2017 5.0 Reports, labor, food, remote report etc..... Pros Everything makes sense, very user friendly. Servers and bartenders who have never worked with this system can pick up right away, little or no training. Cons It does not have the capability of putting in counts on menu items, i.e. starting the night with 8 fish and having the system do the countdown until it's gone. Review Source Response from TouchBistro December 11, 2017 Hey, Katherine! Thanks so much for your review. Very happy to hear that this is your second restaurant using TouchBistro and you're finding it easy to use, with little to no training. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. JW Jason W. Entrepreneur Food Production Used the software for: 6-12 months ### "Wonderful Point of sale software for restaurants " April 27, 2021 5.0 Great software to have when runnings a restaurant business. Set up is easy to use and the price is great compared to that of its other competitors. Pros What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from their own table through a smart self-ordering kiosk system. What I also love about this software is the fact that you don’t need no internet at all to have it being use. Gives staff members a smooth transition through their day to day work hours. Cons When making certain orders it tends to lag a bit. The features that comes with it are not all customizable. Review Source Response from TouchBistro April 27, 2021 Jason, thank you so much for taking the time to leave us a wonderful review! It's so great to hear that you're finding value with TouchBistro in your venue, and making the best use of our kiosk. JS Jeff S. Owner Used the software for: 1-2 years ### "Touch Bistro is great to use. " December 7, 2017 5.0 Pros We really like the use of this software of being able to use it at the table. Items can be sent to get made with out even leaving the table. Very easy to program new items, etc. Very easy to use. Cons My biggest issue is the reporting offsite. We log in with the computer at another location, and we don't get to see the same reports. It would be nice if the Date range for the reporting would work for any day or any length of time. Not just weekly for Drill down report. Review Source Response from TouchBistro December 8, 2017 Hey, Jeff! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are liking the table side functionality. I bet your customers love the table side experience too! If there's anything I can do to make your experience even better, please do not hesitate to get in touch. JN Jeremy N. Production Manager Used the software for: 2+ years ### "Works great for our business!" December 7, 2017 5.0 Pros Everything is easy to set up. And easy to find when using the program. Makes life easy when the dining room is overflowing with customers! Cons It was a bit difficult to get some reports off Touchbistro. It crashed a couple times but we only do reports 1-2 times a year so it's not the end of the world. Review Source Response from TouchBistro December 8, 2017 Hey, Jeremy! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use, and that it's making your life easy when your dining room is overflowing with customers (good for you!) If there's anything I can do to make your experience even better, please do not hesitate to get in touch. DW Dan W. Director of Operations Used the software for: 2+ years ### "Great on the front end, cloud reporting not so much" November 14, 2017 4.0 Pros Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily. Cons Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads Review Source Response from TouchBistro December 8, 2017 Hey, Dan! Thanks so much for your review. Very happy to hear your staff is finding TouchBistro easy to use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. jH jens H. owner Restaurants Used the software for: 2+ years ### "TouchBisatro is everything we wanted, needed and more. We are still discovering it's capabilities." August 21, 2017 5.0 ease of use and functionality are the biggest pluses. Pros It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap. Cons I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items. We sometimes need to know if and when specific products sell. It would allow us to plan better. Review Source Response from TouchBistro August 21, 2017 Hi Jens, 30 Mins worth of training to be functional is amazing!! Not sure how many non TouchBistro POS users can say that! Thanks for the feedback! Mell VR Verified Reviewer Founder/CEO Used the software for: 6-12 months ### "Great POS System" May 14, 2018 5.0 Pros Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped. Cons No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it. Review Source ET Evelyne T. Owner/Manager Restaurants Used the software for: 1-2 years ### "Worth every penny" October 27, 2017 5.0 Pros Love everything about this product. Cuts down on kitchen errors because you are not trying to decipher wait staff writing. Tracks inventory so it stops orders of 86'd food. Makes billing so easy, splitting bills, splitting items. I really can't say enough good things about Touch Bistro. Would never have a restaurant again without it. Cons The only thing I don't like, and maybe I'm just not doing something right, but, I can't seem to delete ex-employees. Review Source Response from TouchBistro October 31, 2017 Hi Evelyne, So happy to hear you love the product! In regards to deleting ex-employees, you need to archive them. This can be done in Admin Setting under staff. If you're still finding it frustrating please feel free to give our CS team a call. Thanks again! Mell MD Mim D. Owner Used the software for: 1-2 years ### "Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program" December 16, 2017 5.0 Pros Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit. Cons I would like to access the full POS system remotely, not just the cloud. Review Source Response from TouchBistro December 18, 2017 Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. DC Dan C. Operations Manager Automotive Used the software for: 6-12 months ### "One Program to Control Your Restaurant Entirely!" August 25, 2022 5.0 Pros So many features and options, yet still very easy to use. Cons The amount of things you can do with this is a little daunting, but once you get the hang of it, it's no problem. Review Source Response from TouchBistro September 12, 2022 Hi Dan, thank you for your review! We are glad to hear you're enjoying the system and all the features that are available to you. JM Joel M. Owner Restaurants Used the software for: Less than 6 months ### "Easy to use but has issues. " July 26, 2022 5.0 We use it all day long, all in all we are happy with the system. Pros This is a very user friendly program. Easy to work with and train new employees on. Cons The system is glitchy. It looses wifi connection almost every day but only lasts a minute. Review Source Response from TouchBistro August 15, 2022 Hi Joel, thank you for the review! GB Gjon B. Owner Food & Beverages Used the software for: Less than 6 months ### "The worst POS Company in the industry " February 22, 2023 1.0 They promise you but never deliver Pros Nothing , too small font size letters cheap hardware Cons Promise that they never delivered, too small of I Pad Reason for choosing TouchBistro Read some reviews and was fooled Review Source Response from TouchBistro April 25, 2023 Hi Gjon, we are very sorry to hear you are unhappy with the POS. We have escalated this with our senior support team and a member of that team will be reaching out to help make things right! - ST at TouchBistro JC Jeff C. Owner Food & Beverages Used the software for: Less than 6 months ### "DO NOT DO IT" January 31, 2020 1.0 We went "all-in" on Touchbistro as our POS system for both of our Coffee shops. However, with the loss of many customers and countless frustrating hours on the phone with tech support, we were forced to abandon Touchbistro, after two weeks of use, to have any chance at succeeding. We invested ~$8k for licensing, plus training, plus installation, all for a system that proved to be worthless. Many unnecessary labor hours we will never get back. Pros The unrealized dream of a competent POS system. Cons \- Frequent Error Codes - Orders "lost"- not printed to kitchen, not visible on KDS - Frequent proprietary router crash - Mandatory onsite "server" (Mac mini) - Slow customer service team - Touchbistro's inability to deliver on the dream they created - The amount of labor, money, loss of customers my business suffered because of this defective POS system Reason for choosing TouchBistro The dream Review Source MH Marcella H. GM Food & Beverages Used the software for: 2+ years ### "very versatile for range of businesses, simple to train and use" December 7, 2017 5.0 better real-time numbers and reporting Pros iCloud reporting helpful for staying up to date when not onsite. Cons old item archiving -- no good system for organizing beyond deleting/hiding items. Should be able to use categories and files. Review Source Response from TouchBistro December 8, 2017 Hey, Marcella! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train your staff on, as well as you making good use of our cloud reporting and remote access functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. VR Verified Reviewer Bartender Hospitality Used the software for: 6-12 months ### "Worst POS ever" August 11, 2018 1.0 Pros It’s mobile. Cons It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing. Review Source AI Adolfo I. Owner Food & Beverages Used the software for: 2+ years ### "Touchbistro in Mexico" April 4, 2017 4.0 We love the the ease of use that touchbistro gives to our daily operations. The use of iPads in our kitchen and service makes us look professional and outstand above the rest. Our business is very inclined to delivery and we would want more features including this option. For example to save and analyze orders by custumer, how a specific customer orders in a week ir month. Overall great job! Pros Ipad integration Cons Lack of some features Review Source Response from TouchBistro April 19, 2017 Hi Adolfo, Thank you for your detailed review! Our product team is always pushing innovation and extending/adding features. Keep a look out for the next update! AM Andrea M. director of operations Hospitality Used the software for: 1-2 years ### "Not user friendly" March 11, 2021 3.0 Pros The reports were in depth. The floor plans were also easy to set up. Cons The back end and the service side of things are both not user friendly. Review Source Response from TouchBistro March 17, 2021 Hi Andrea, thank you for taking the time to leave us a review. We're very happy to hear that you've been finding value in our reporting and floorplan features, but I'm sorry that you haven't found our software to be user friendly. I have passed your review on to our product and customer care teams. Thank you! Similar Products Featured ## Related categories [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Bar POS](https://www.capterra.com/bar-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.