# Page 7 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of TouchBistro ## Showing most helpful reviews Showing 151-175 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Albert A. Owner Restaurants Used the software for: Less than 6 months ### "Worst company Don’t use this company" November 17, 2022 1.0 Pros Don’t use this company big scam you lose all your money Cons They want to signed you when you signed with them do not answer the phone and the ignore you and your business and you cannot do nothing and they tell you a lot of money to cancel with them the service Review Source Response from TouchBistro April 25, 2023 Hi Albert, we are deeply sorry to hear about the experience you've had with TouchBistro. We would like the opportunity to make this right. When you can, please send an email to success@touchbistro.com with your venue name and contact information so that we can look into this further for you! - ST at TouchBistro WM William M. Owner Used the software for: 1-2 years ### "The ease of setup and use is remarkable" December 7, 2017 5.0 Pros The ease with which I can manage my content. I also love the Portal and it's ability to get a somewhat realtime snapshot of the business even if I'm not there. Cons I'd like to be able to make updates to the content remotely. A way to run the app remotely (and still securely, VPN() would allow me the ability to troubleshoot or just manage things remotely. Review Source Response from TouchBistro December 8, 2017 Hey, William! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying the remote access to real-time business data without having to be on location. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. MD Mandeep D. General Manager Restaurants Used the software for: 1-2 years ### "Its a great POS system for restaurant industry." December 18, 2017 5.0 Great customer service appreciation with how easy going it is. Pros The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time. Cons Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software. Review Source Response from TouchBistro December 19, 2017 Hey, Mandeep! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be a great POS system for the restaurant industry, and are finding it easy to use for yourself and your employees. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. aV alejandro V. owner Food & Beverages Used the software for: 1-2 years ### "Awesome" September 2, 2017 5.0 easier to manage my business, easier to train people, in general make my life easier. Pros how easy to use it is, all the employees find it easy to use and also its easier to train people with this app. how easier manage my business Touch bistro did. Cons Just the some time takes time to comunicate the ipad to the printer and this delay a bit the operation. Review Source Response from TouchBistro September 5, 2017 Hey Alejandro, Thanks for taking the time out to leave a review! Ease of use is a major priority for us, so we love hearing that staff adapt to the platform quickly! As for the delay - I suggest calling into our CS team so they can trouble shoot. They may be able to find what's causing the delay. Thanks again! Mell JL Jennifer L. Owner Used the software for: 1-2 years ### "Very user friendly " December 7, 2017 4.0 Pros Easy to use. Easy to follow. Fast system. Easy to make changes to menu items and make price changes. Easy to add staff. Cons Reports are limited. I wish we were able to make more detailed reports. For example, I would like to be able to make a report of daily pax count in one report over period of time but system only allows one day at a time. Same would be for revenue. Review Source Response from TouchBistro December 8, 2017 Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro so incredibly easy to use, follow, and customize for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. SP Steve P. General Manager Food & Beverages Used the software for: Less than 6 months ### "Don't do it!" September 10, 2018 2.0 Wasted lots of my time and caused deep frustrations for my staff and customers. Don't do it! Pros Nothing! It made everything harder. Don't do it! Cons End of Day requirement is completely unacceptable. Like most restaurants my FOH staff typically leave before the BOH staff. So they can’t run end of day before they leave because BOH staff are still clocked in. So not only does the opening manager have to run the end of day he also has to do clock in adjustments after doing EOD because there are BOH staff clocked in before he starts his shift and he has to force clock out those staff, re-clock them in, adjust their start time, and then delete the shift that they were clocked in for prior to the forced clock out. With Aloha EOD happens automatically at 4am. Nobody has to lift a finger Payroll is a nightmare. 7 shifts is not a solution for me. I would also note that the time keeping system allows for overlapping shifts which can be problematic if you do not catch them when auditing staff punches. Overlapping shifts easily occur with the force clock out situation associated with end of day. Review Source JD Jennifer D. Co-Owner Restaurants Used the software for: 1-2 years ### "The best product for Hands on Owners" December 18, 2017 4.0 Owner and user control at your finger tips. Pros The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools. Cons Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business. Review Source Response from TouchBistro December 19, 2017 Hey, Jennifer! Thanks so much for your review. Very happy to hear you're finding TouchBistro to the best product for 'hands-on' owners and are enjoying the flexibility our system offers restaurant businesses. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. LM Leo M. Owner Used the software for: 2+ years ### "The application is easy to use, easy configurations with little with low maintenance" December 8, 2017 5.0 Pros Multiple logins, multiple user access, Easy for people to login. Easy to control and user access with good security. Cons Dashboard hoped the dashboard has more features, more analytics, more drills down data. I liked the built-in server reports. Review Source Response from TouchBistro December 8, 2017 Hey, Leo! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. JF Jianrong F. owner Restaurants Used the software for: 1-2 years ### "easy to use, overall well functional" April 4, 2017 4.0 Our bartenders are happy about the system. Sometimes the system has error when we delete a table, or switch a table, and perhaps more attention to such areas. It's good if there is a key or bottom for tax only - sometimes we have promotion (such as Groupon) where the meals were prepaid, but guests only need to pay tax, and there should be such a key. Thanks Pros easy. value fine Cons some function such as adding a pure tax bottom. Review Source Response from TouchBistro June 5, 2017 Hi Jianrong, Thank you for the honest feedback! TouchBistro POS has a lot of nifty features, including how to handle tax. Our Customer Success team can happily guide you through the steps to activate what you are looking for. Please feel free to reach out to them at your earliest convenience! DG Devin G. Mananager Food & Beverages Used the software for: 2+ years ### "Amazing. Much better than any system we've used in the past." August 16, 2017 5.0 Pros It's flexibility. Anything we need as a restaurant to run it can do and if it can't they are already working to fix it and release an update where it can. Cons The few times there is an error with something the messages that show up are a bit vague and so it can be hard to know exactly what went wrong. Review Source Response from TouchBistro August 31, 2017 Hey Devin, So happy to hear that you prefer our system to anything you've used in the past!! We're a pretty flexible bunch :) Thanks again! Mell DN David N. Executive Chef Restaurants Used the software for: Less than 6 months ### "Terrible Customer Service" June 27, 2017 2.0 If you are an IT wizard and do not require much training this may be the system for you. My fear is that when something does go wrong when I go live that getting a hold of customer service will be impossible. Pros The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup. Cons Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top. Review Source CD Chris D. Gm Restaurants Used the software for: 1-2 years ### "Don’t get " December 6, 2018 1.0 Pros Nothing , nothing, nothing, nothing, great stress added to my day. Okay maybe you can do update to menu with some ease but don’t do it while service is going on it will effect credit card processing. Cons So many steps to do anything. Any Davy server can steal money with out any one finding out unless you make settings with more steps which also slows down service. Takes forever to get help support. I was told under 2 minutes but usually takes on average 30 min Review Source Response from TouchBistro December 18, 2018 Hi Chris, We are sorry to hear about your recent experience with your TouchBistro system. It’s our goal to make sure that you are getting all the help you need, and getting the best use out of your system. We’d like to do right by you and make sure you get all the help you need. Have you been able to speak to a member of our support team for help? We are available 24/7 to help you out and are waiting to hear from you. Just in case, you can email us at support@touchbistro.com, or you can give us a call at 888-342-0131. Again, we apologize about the issues you’re experiencing and look forward to hearing from you. GT George T. Proprietor Restaurants Used the software for: 6-12 months ### "Harbor Haus Restaurant " April 3, 2017 5.0 We moved to TouchBistro last year during our summer operation. After reviewing many options we believed TouchBistro provided the best product for the cost and for our fine dining establishment, and we were correct. The transition was extremely smooth and the support was great. Our TouchBistro system performed well through our busy summer season. We are happy to be part of the TouchBistro family and look forward to even better things to come. Pros Ease of use and functionality Cons Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit. Review Source Response from TouchBistro December 8, 2017 Hey, George! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and are enjoying all the features and functionality. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. NL Nick L. Head of Business Development Sports Used the software for: 1-2 years ### "Very powerful system with a slight learning curve." August 21, 2017 5.0 Pros Most of everything is a pro, especially how easy it is to split tables and bills Cons The biggest thing missing is the ability to view aggregated reporting on the cloud, followed closely by not being able to look at immediate on-hand inventory on the cloud Review Source Response from TouchBistro August 21, 2017 Hi Nick, Thanks for taking the time out to leave a review! Our Design & Dev team are always looking at ways to improve the cloud and reporting. Your feedback will be passed along. Thanks again for your time and input! Mell RG Renee G. President Restaurants Used the software for: 2+ years ### "Amazing system, even for a small business" March 27, 2017 5.0 TouchBistro was the perfect solution for our small take-out/pizzeria. From install to training, everything was straightforward and simple. The support staff are great. We have lowered order mistakes, better control on add-ons and special orders and better efficiency at the counter. The sales statistics are very helpful and have helped us improve our bottom line. I highly recommend the software for even the smallest business. Pros Simple, ease of install, improves efficiency. Review Source BP Brandon P. Manager Restaurants Used the software for: 2+ years ### "This is great for small businesses!" April 4, 2017 5.0 My only complaint is the customer service is very sluggish! Otherwise the system works fine enough. I do not like that I can only use it on one IPad per license but I get it. Pros Ease of use Cons Only one IPad per license Review Source Response from TouchBistro April 19, 2017 Hi Brandon, Thank you for the feedback and happy to learn that TouchBistro has been great for your business! We've heard the concerns around customer service and have expanded the team to help resolve them. Exceptional customer service is a priority for us! LG Lisa G. Business Owner Hospitality Used the software for: 1-2 years ### "Very Easy to set up and use" March 9, 2019 4.0 Pros I compared 10+ tablet POS systems before purchasing TouchBistro. It is very user friendly, affordable and easy to customize. Cons My least favorite thing is the way it handles credit card voids. Instead of being able to void a charge, you have to create a new negative ticket and run the card again. It is clunky and not at all intuitive. Review Source MG Millie G. Owner operator Used the software for: 1-2 years ### "Easy, efficient, user friendly!" December 7, 2017 5.0 Easy to train the girls, easy to learn, extremely efficient for large parties! Pros Love how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly. Cons That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit. Review Source Response from TouchBistro December 8, 2017 Hey, Millie! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. NA Naz A. Owner Restaurants Used the software for: 6-12 months ### "Tha lil app tha could :) " January 8, 2016 3.5 Pros Touch B - is reallllllllly easy to use....well..there's a bit of a learning curve, and some gettin used to on tha back end to setup everything....but once u dour golden...and it's easy....tha updates are reallly also helpful in ironing out tha bugs etc. We serve our customers faster now with less mistakes than before...with ordering as well as doing up tha tabs etc....we can also do specials and pricing on tha fly.....it's awesome.... Cons To get tech support has beena friggin nightmare and the most frustrating so for us. I've mentioned this to our rep already...Not being able to speak to someone immediatley makes mme wanna pull my hair out, and then i have to leave a message and wait for a call back, also drives me insane.....because ive goten called back 4 hours AFTER leaving tha message...lunch service was done already, worst yet when i have problems DURiNG service and ther's no help. We've also had problems with printing....and sometimes the orders do no go thru..and we've found this after updataing tha last software..soo not sure about that. Review Source BA Ben A. Owner Hospitality Used the software for: 1-2 years ### "Excellent product" August 15, 2017 5.0 Pros Ease of use and training time is minimal. The fact that we can run reports, download .csvs and conduct our own analysis is especially helpful. Cons Cloud reporting capabilities are a bit underwhelming, but they are actively working towards improvement. In addition, the lack of bulk import/export .csv functionality for menu changes creates a cumbersome implementation during startup Review Source Response from TouchBistro August 31, 2017 Hi Ben, Thanks for the awesome feedback! Stay tuned for the next update... may just be what you're looking for in regards to reporting and bulk uploading. Thanks again! Mell AB Alan B. Owner / Chef Hospitality Used the software for: 2+ years ### "No regrets!" August 24, 2017 5.0 Pros Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support. Cons Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems. Review Source Response from TouchBistro August 31, 2017 Hi Alan, Happy to hear that you have no regrets! Stay tuned for our next update...may be what you're looking for :) Thanks! Mell JW Jayelynn W. General Manager Food & Beverages Used the software for: 6-12 months ### "Very user friendly" August 15, 2017 5.0 Something that's easy to use and train staff on which was extremely important. Pros Easy system to navigate; reporting is very simple; great customer service which is hard to find in this industry Cons Would like to be able to access some of the reports and editing features from the website if I'm not at the Taproom to access the iPad Review Source Response from TouchBistro August 31, 2017 Hi Jayelynn, Thanks for taking the time out to leave a review! We're constantly upgrading our system to meet consumer needs, and the next update may be what you're looking for :) Thanks again! Mell JM Janine M. Owner Food & Beverages Used the software for: 1-2 years ### "Too expensive for what you get" March 29, 2017 4.0 Functional and streamline but i think its pricey for what you get. As a small business owner in a small community it's a useful tool but it's an expensive overhead costs. Thousands of dollars to set up and hundreds a month is a bit much. I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts. Have had several disappointments with customer service but the app itself is decent. Pros Easy straight forward to use and program and keep track of daily sales. Cons Customer service is NOT up to par Review Source BS Bill S. Sports Used the software for: 6-12 months ### "Seasonal Business - but difficult in the off season" March 31, 2017 5.0 The TouchBistro System worked great for our golf course. Our only issue came during the off season when we wanted to look at our reports. Since we had suspended our licence - which is a great option for a seasonal business to save money - we weren't able to access our reports. We were able to get a temporary release of our license so we could access the reports but this just took time and was tricky to co-ordinate. All the staff was friendly and excellent to work with. Pros Easy to use, easy to set-up. Cons Strictly the inability to access business information if your license isn't in operation. Review Source Response from TouchBistro December 8, 2017 Hey, Bill! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to setup and use. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. BD Brad D. Managing partner Used the software for: 1-2 years ### "The system runs well without problems." August 21, 2017 5.0 Pros The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days. Cons If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility. Review Source Response from TouchBistro August 22, 2017 Hey Brad, Thanks for taking the time out to leave a review! Ease of use is a huge feature for us; so I'm happy to hear that it took your staff minutes to adjust to using TouchBistro - not days! I'll let the design team know about the restaurant layout graphics :). Thanks again! Mell Similar Products Featured ## Related categories [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Bar POS](https://www.capterra.com/bar-pos-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.