# Page 8 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of TouchBistro ## Showing most helpful reviews Showing 176-200 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rick R. Owner Food & Beverages Used the software for: 2+ years ### "Great software for cafe and mobile applications " June 23, 2019 5.0 Pros Easy to use. Great customer support. Can be used in mobile applications. Love the report features Cons Currently does not support Apple Pay payment option. Review Source MH Michelle H. Owner Used the software for: 1-2 years ### "Touchbistro has completely evolved how I do business" August 21, 2017 5.0 Pros The software is easy to use and to train new staff on. It's also great for splitting off bills/per seat billing. Cons There are a couple of glitches in relation to the shifts. When I do a report for my payroll period I always have to include the previous and next days in my report because the shifts are out of line with the dates. Review Source Response from TouchBistro August 21, 2017 Hi Michelle, So happy to hear that you and your staff are finding TouchBistro easy to use! For the "glitches" please call CS. Our team is available 24/7 and this sounds like a saving error. Thanks! Mell BK Brandyn K. director Food & Beverages Used the software for: 2+ years ### "best pos hands down" December 5, 2019 5.0 makes daily operations a breeze. no issues with system going down. Pros ease of use -- can literally teach anyone to use it in minutes, customization, cloud reporting, stability Cons adding multiple ipads can get particularly costly but if they are used effectively, are absolutely worth the expense Review Source KH Keri H. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Great way for small businesses to look big " October 17, 2018 4.0 Pros This iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using. Cons Not much I didn't like about this product. Everything was pretty well put together. Review Source Response from TouchBistro October 19, 2018 Hi Keri, thanks so much for taking the time to let us know about your experience with TouchBistro so far. We¿d like the opportunity to continue to make sure that you¿re making the most of your POS, and let you know that we are always available to answer your questions when you have them. Thanks again, and all the best with your business. The TouchBistro Team DM Darlene M. Manager Entertainment Used the software for: 2+ years ### "Efficient and extremely easy to use " March 31, 2017 5.0 I love this POS - very easy to train people on. Usually takes about 5 minutes and even new employees are usually able to figure their way out of mistakes. I wish there was a way to assign liquors to cocktails so we could keep better inventory. For example, right now it says I have 70 ounces of gin. But last night we sold 8 Tom Collins, so we actually only have 62 ounces. Other than that, I love everything about Touch Bistro. Review Source SD Steve D. Owner Used the software for: 1-2 years ### "Great pos program " December 15, 2017 5.0 Pros Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting Cons Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value Review Source Response from TouchBistro December 18, 2017 Hey, Steve! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. RK Robert K. President Restaurants Used the software for: Less than 6 months ### "The worst customer service I’ve seen in 34 years" July 4, 2021 1.0 The worst Pros Nothing. We still cannot get system to work the way it was sold to us. The customer service is terrible. Wait times up to 12 hours Cons The customer service is the worst I’ve ever seen in my 35 years of business. Reason for choosing TouchBistro We thought at the time they were the best. The sales people were good. Nothing they told us was true Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Time to upgrade Review Source Response from TouchBistro October 1, 2021 Robert, I apologize that your experience with our support team hasn't been up to our standards. If you're still experiencing issues please send me an email to chartshorn@touchbistro.com with the name your account is under so I can get this escalated with our management team. JD Jennifer D. Proprietor Restaurants Used the software for: Less than 6 months ### "Could be great..." December 4, 2016 3.0 It's clear that someone in the industry designed this product. It is very intuitive and has almost all of the functionality you can expect in the much more expensive pos systems. There are the occasional glitches, and some things that could be better, but 26 years in the restaurant business has exposed me to just about all of the major POS systems, and TouchBistro's functionality is in the top 10. Unfortunately, when you really need help, you're on your own. I've had the system for about 18 months now. On every occasion that I've had to reach out to "support", and I use the term loosely, I have never been able to reach anyone in a timely manner. My call has never been answered by a human being. I always have to leave a message. And response time ranges from 5 hours to 2 days. When you're in a crisis, there is nothing more disappointing and infuriating. Pros If you can use an iPhone, you can use this system. Easy to program, use, and manage. The cost is a fraction of other systems with similar functionality. Cons There is no support when something goes wrong. The support/help line takes hours to days to respond, no matter how immediate or critical the problem is. Review Source David L. Used the software for: 1-2 years ### "Priced well - nice features" April 21, 2016 4.0 It's great software and good people to work with. If you have questions - call TouchBistro they are helpful, you can also ask for names of current users as references Pros simple to run, fast server based network, ipad interface Cons no mobile or off-site sales doesn't have an easy pizza builder - no multiple tiered modifiers Review Source OD Olivier D. owner Restaurants Used the software for: 1-2 years ### "add on to previous review" April 25, 2018 3.0 Do not use this software! really, Wait staff like it but is a nightmare for management !! and i am pretty sure by now that most of those good reviews online are fake!!dont get fool Pros easy to split bills , and look great on paper. Cons NO SUPPORT !!!!! waited hours for call back and now tried to call back since i need it really bad ! and nothing!! Review Source Response from TouchBistro June 5, 2018 Hi Olivier, Thanks for reaching out to us about this. We are sorry for the frustration you've experienced, we want to make sure that moving forward you get the support you need and in a timely manner. At this point your case has been flagged and a member from our team will be in touch to resolve this soon. In the mean time, please let us know if there's anything else we can do. Again, we'll do right by you and make sure you get the support you need. Thanks Olivier! BL Brian L. owner Used the software for: 1-2 years ### "The only POS i have used, or will ever use, it's been a lifesaver!!" December 7, 2017 5.0 Pros Ease of use and customer service! We've had to call a few times for help and the staff has always been knowledgeable and helpful in our issues. Cons Occasional glitch that hard to determine a cause, but never anything terrible. It has worked very well. Review Source Response from TouchBistro December 8, 2017 Hey, Brian! Thanks so much for your review. Very happy to hear you say that TouchBistro is the only POS you'll ever use. We're very lucky to have you as a customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch. NW Nichola W. Director Entertainment Used the software for: Less than 6 months ### "Misrepresented their product" April 11, 2021 1.0 Angry. Their online ordering platform (the reason I purchased the product) is a flimsy take-out/delivery app. No presales. They told me it could manage ticket sales. Their onboarding was way too difficult. It took 83 days to get too the point of having our online merchant account set up. After 90 days the system is non refundable. They are now holding me to a two year contract for a system that does nothing great. Pros The promise that it would stream line the components of my business. Cons Customer support will pass you from one person to another Reason for choosing TouchBistro The sales person was so confident that this would work for all aspects of our operation, with an ability to add reservations and loyalty. Switched from [Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/) The online ordering system seemed easier and less expensive to integrate. Review Source Response from TouchBistro April 19, 2021 Hi Nichola, thank you for your review and I sincerely apologize that you feel we misrepresented what TouchBistro can do for your business. I have passed your notes over to our customer Care team who will be reaching out to you to discuss. You'll be happy to hear we do have an Online Ordering order ahead feature, which we will show you how to enable! OP Omarie P. Marketing Specialist Restaurants Used the software for: 6-12 months ### "Convenient and modern" September 30, 2018 4.0 Pros Touchbistro is what we used at my previous job as a server. We made the transition from paper tickets to this POS and it made a world of difference. The learning curve was quite easy and our company really benefited from switching over. One of my favorite parts of this software is that there are menu photos available that you can show customers right at the table and it’s all in the convenience of an iPad! Cons This worked well for a small menu restaurant, but not sure if it would be as efficient for a restaurant with a huge lengthy menu, only because it’s kind of tricky to access and make adjustments to items Review Source RN Robert N. Owner Food & Beverages Used the software for: 1-2 years ### "Our opinion " March 27, 2017 4.0 The system is great with a few flaws, several times the system will not allow servers to log in , the message says , the server might be down, also the system is always updating therefore leaving the system non operational. The system is now unassigning servers which makes it impossible to determine who made the sales, that leaves the door open to theft. Pretty good system but a little to expensive for all of the headaches , over priced by about $$$ . Other category issues. Pros Accuracy of accounting. Cons System always shuts down. Orders not always show up on the screen. Review Source AM Anita M. Assistant Manager Restaurants Used the software for: 6-12 months ### "TouchBistro is 100% better than our previous system!" December 12, 2017 5.0 Easy table side ordering, easy menu setup and changes, good reporting system. Pros Fairly intuitive, easy to program and make changes quickly. Provides significant helpful reporting functions. Cons There are a few features we would like to see that currently do not exist but they are not major ones. We have offered suggestions to the company and expect to see some of those ideas in the future. Review Source Response from TouchBistro December 13, 2017 Hey, Anita! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be 100% better than your previous system and is intuitive, easy to use, and easy to customize on the fly! If there's anything I can do to make your experience even better, please do not hesitate to get in touch. AZ Agnes Z. Retail/event staff Food & Beverages Used the software for: 1-2 years ### "Touch Bistro" December 12, 2019 5.0 Overall, I use this pos system daily, and it is a very handy program. Pros Easy interface, and very user friendly. Able to switch prices and add new items no problem. Cons I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them Review Source DR Diana R. Owner/Instructor Education Management Used the software for: 6-12 months ### "Ease of use" June 14, 2023 5.0 I use Touch Bistro to train students, I work with other POS and so far i have no issues with Touch Bistro Pros Easy to set up on your own or with Assistance.Easy to navigate and train on. Cons Would like to have a better design layout to set up. Alternatives considered [Silverware Avrio](https://www.capterra.com/p/60330/SilverWare/) Reason for choosing TouchBistro Better deal. Review Source Response from TouchBistro August 2, 2023 Hi Diana, thank you for the review! OP Olynthia P. owner Restaurants Used the software for: Less than 6 months ### "nothing better than this" December 18, 2021 5.0 beside that everything else is great Pros it is so easy to use, any portable. I can do everything that any other company can do. and i have help just a phone call away Cons it does not allow you to put in the start of the day amount of money you start with Reason for choosing TouchBistro because they walk you through set up and any question you have. Review Source Response from TouchBistro December 21, 2021 Hey Olynthia, thank you for the kind review! We're so happy to hear you're having a wonderful experience with TouchBistro. VW Vanessa W. Sales Associate Restaurants Used the software for: 6-12 months ### "Just a TOUCH away!" October 1, 2015 5.0 Pros I think the most beneficial aspect about this product is that it works pretty much like anything or any app that we have on our iPad,iPod or iPhone these days. During the large turnovers that some restaurants may have with servers coming and going there can be a lot of training to be done and usually the core menu is the main focus. Not much time is spent on learning the POS system being used. Sometimes some questions may arise at a crucial and busy time like a lunch or dinner rush. Through experience I can say that I was caught in a busy dinner rush and had ordered a plate by accident and wasn't sure how to delete it and through "iPhone intuition" I simple swiped right like you would on a iPhone. Makes me feel comfortable with it and I am not intimidated at all and it is almost all self taught. Cons Its hard to pick what would be my least favourite aspect, but I think it would be the fact that the menu is a little small because it is only shown in the top right corner Review Source DH Doc H. President Restaurants Used the software for: 1-2 years ### "NOT For High Volume Bar" September 11, 2018 4.0 Pros Great for small mom and pop style shops only Cons Organizes bills by FIRST name only, or order time... Not by LAST name... And there is no option to SEARCH for a tab under a specific name. SO if you are a high volume bar or restaurant your staff spends a ton of time scrolling through hundreds of tabs to find the right one... I would give 5 STARS all around for this if they would fix this problem... BUT there seems to be no fix in sight yet. Review Source JS Jacqueline S. Owner Food & Beverages Used the software for: 6-12 months ### "Review " September 7, 2019 4.0 Worst customer service EVER! Will not recommend solely for that Pros Ease of use and functionality of the system is great Cons Process to split checks after order is difficult Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing TouchBistro The sales rep was convincing and over promised Review Source AI Adolfo I. Restauranteur Used the software for: 2+ years ### "Have been working with Touchbistro for 4 years now, I like the updates and customer service." March 7, 2018 4.0 Pros The functionality and ease of use makes the software very easy for new staff to learn and manage the system. Cons It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences. Review Source GF Greg F. General Manager Food & Beverages Used the software for: 1-2 years ### "Touch Bistro is the best restaurant POS system I have ever used." August 21, 2017 5.0 Pros Touch Bistro keeps very good track of my inventory and sales. Makes the back office management a much easier job. Cons Learning all the systems at my disposal is quite difficult because it takes too much time. Once in play, though, they are excellent. Review Source Response from TouchBistro August 31, 2017 Hi Greg, Thanks for taking the time out to leave feedback! There is depth to the system and it can take time to learn all the nuances that help improve your business, especially if you're a busy GM. Thanks again! Mell Robin L. Used the software for: I used a free trial ### "Perfect for a cafe !" April 27, 2016 4.0 Before Touch Bistro we were using the ol' pen and paper system. Tickets would get lost, tabs weren't getting paid and all our employees were charging different prices! We finally grew up! Touch Bistro is not only affordable, I'm sure it actually makes us more money! Pros Works just like an iPhone, so training is a breeze! Our younger employees actually pick it up so fast, they end of training our more senior staff members! Cons Our main (and perhaps only) problem is in the programming and the printing process. Most of our orders are custom made sandwiches and with the choices of ingredients we offer, it can be slightly overwhelming. I would like better control over the order the ingredients print, so they are the same every time, regardless of which order they are out into the system. Review Source JB James B. owner Hospitality Used the software for: 1-2 years ### "works well, but quite expensive monthly fees for multi iPads" March 27, 2017 4.0 I have 3 restaurants using touchbistro. i am happy with the service, the app, and the way it works. But the monthly fees year after year are very expensive. to be honest, for the same price of 1 years fees, you can get a great system with no monthly fee. If they want to keep customers like me, after the first years, a drastic reduction in monthly fee will be necessary. Pros works well, easy to use and train, good features, and good customer support Cons yearly fees every year makes me wonder if it is worth it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.