# Page 9 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140677/TouchBistro/reviews --- TouchBistro 3.8 (412) [View alternatives](https://www.capterra.com/p/140677/TouchBistro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of TouchBistro ## Showing most helpful reviews Showing 201-225 of 412 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Eric S. Owner Events Services Used the software for: Less than 6 months ### "Stay Away" July 7, 2022 2.0 They sucker you in with promotional pricing and say that you can cancel within the trial period but when it comes time to cancelling the useless software they try to hit you with a massive bill. Seriously dont do it! Pros I liked that it was cloud based, that way when there are issues with the crap system you can go see what they are :) Cons most of the functionality, some of the features shown to us in a live demo did not work on the system, and yes i contacted customer support many times Review Source Response from TouchBistro July 19, 2022 Hi Eric, I am sorry for the issues you have been facing. I can see you have been in contact with our CARE team as of yesterday. If there is anything else we can help with, please call 1-888-342-0131 for support. Thank you! SM Sami M. General manager Food & Beverages Used the software for: 2+ years ### "Dark table on touch bistro " March 27, 2017 5.0 We have been with Touch bistro for over 4 years now . Very smooth and easy to use . It does occasionally crash , but resorted easily with a restart of the app . We noticed a price increase and we hope they keep it affordable . Pros Easy to use . Perfect size . Love the cloud feature . Cons It does occasionally crash Review Source JW John W. Owner Restaurants Used the software for: 6-12 months ### "Easy to use with excellent customer support " October 30, 2017 5.0 I've been in the food service industry since the invention of the POS and this is by far the best product I've worked with. Easy to use and great customer support. Thank You Pros I opened a new restaurant and found this system easy to install and easy to train staff on it. I would highly recommend to others Cons Don't know it is great . What I like least about this product is I'm required to write things I don't like and there aren't any Review Source Response from TouchBistro October 31, 2017 Hi John, So happy to hear that you've found TouchBistro to be the best POS system! Ease of use is super important to us so we love hearing training is easy and staff enjoys using the product! Thanks again! Mell SB Serge B. Owner Food & Beverages Used the software for: Less than 6 months ### "Nightmare Company " March 15, 2021 1.0 Over the course of a few weeks the Touch bistro representatives pressured my very sweet and kind partner into their product and never spoke with me (the decision-maker) About anything! They had our bank take me off as an owner along with merchant services all to make a sale. When I found out they refused to even talk with me about it and have never refunded my money. We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money. That includes breaking the law. Do not trust them, do not deal with them unless you want to be lied to, deceived and robbed. Pros There is absolutely nothing I liked about Touch bistro or those associated with it! Cons Shady, unworkable, zero customer service, fraudulent with extremely shifty people there. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Touch bistro never spoke with it me about buying the product and coerced my partner into thinking it was a trial then stealing our money. Review Source mL matt L. Owner Entertainment Used the software for: Less than 6 months ### "Great Price, Missing a Few Features" February 16, 2017 3.0 Overall, the product is so far very stable and easy to set up. It always takes a time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Having used it for a couple weeks now, there are a few features that are hard to work around. One is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Another major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. One of these things is not good, the fact that I can do neither is a real pain. Pros Cost Stability Cons Can't add seats to tabs or assign a card to a table. Only offers global inclusive tax Review Source DA David A. Brewery Manager/Head Brewer Food & Beverages Used the software for: 6-12 months ### "TouchBistro smoothes out management worries!" June 20, 2016 4.0 Prior to using TouchBistro, my brewery was using several different systems (cash register, cc With TouchBistro, not only have we been able to reduce our transaction times to mere seconds, we now have "one stop shopping" for all of our necessary business data like sales, labor, inventories. Pros I like the ease of daily use, set up, and how I can change menu items in less than a minute! Cons The Cloud Reporting is currently still in beta phase. I really wish all the bugs were ironed out. Review Source Response from TouchBistro June 23, 2016 Hi David! Thanks so much for the raving review. We love hearing from happy customers who've benefitted from using TouchBistro at their businesses. Thanks again! sP steve P. president Restaurants Used the software for: 2+ years ### "great service" March 31, 2017 4.0 great service, simple to use. we are very happy with the touch bistro system.there are a couple of little things I would like to see changed but we are mostly happy. Pros simplicity in use. it is very user friendly Cons some of the back office reporting could be a little better Review Source CH Calay H. Owner Hospitality Used the software for: 1-2 years ### "Great App " March 27, 2017 5.0 I enjoy the software, but the last update caused my debit machine to not work and I lost a lot of money. It's also been operating slower that when I first used it. Pros Ease of use Cons Slow to react to commands sometimes and forced updates at random times of day. No rounding function for pennies so my cash NEVER balances, which sucks for accounting purposes and I'm unable to hold staff accountable for unbalanced cash outs. Review Source AA Amabel A. Owner Restaurants Used the software for: 6-12 months ### "Highly recommend " March 6, 2019 5.0 I highly recommend this POS, I have location and I’m currently working on opening a second one and I already have my system ready. Pros It’s so easy to set up and use! As long as you are familiar with apple products you won’t have any problem understanding the POS Cons I didn’t like that I can’t make changes while the restaurant is opens because it will Slow down the system. Review Source RB Robert B. Owner Restaurants Used the software for: 6-12 months ### "Seasons Rome GA" March 27, 2017 4.0 The system has many attributes yet it lacks timely customer support along with much need advancements in credit card acceptance namely a usable chip Reader that aligns with an IPad and is not flimsily attached. Pros Portability, ease of set up and imbedded tools. Cons Customer support and lateness of product enhancements for credit card handling Review Source Response from TouchBistro June 2, 2017 Hi Robert, Thank you for the feedback! Our Customer Success team is growing everyday to address the concerns as mentioned. We offer 24/7 support from industry experts and product enhancements are constantly happening. Innovation and Customer Success are priorities for the TouchBistro team. Thanks again! LB Lisa B. Owner Restaurants Used the software for: Less than 6 months ### "If you need to run open tabs, don’t get it!" October 24, 2019 4.0 I would look very seriously at other solutions, as well. I went with this, because of the sakes person and marketing. Next time I will spend more time in review, and testing. Pros The best day for support is Sunday otherwise getting through to their calls center is a challenge. Cons The continuous errors I get when using remote menu management. The iPad solution is bulky and instantaneously a guest dropped one, and there you go. The payment processing swiper is not attached solidly, and the battery life is not even a day. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reason for choosing TouchBistro See above Review Source JC Jason C. Owner Entertainment Used the software for: 1-2 years ### "Support was inconvenient the merchants were expensive " June 27, 2018 1.0 Great app, TB needs to get up to speed with competition. Pros Ease of use is good. Tracks cost of goods and payroll time and cost. We liked the floor layout for our restaurant. Cons The merchants you are required to use are double that of Square. Supports acts like your call is inconvenient and pushes you off the phone. Square cost nothing and they helped us every step of the way. TB. Review Source GT Geoff T. Partner Restaurants Used the software for: 6-12 months ### "Simple User Interface for Staff, very poor support for multi-location restaurants" August 29, 2018 3.0 Implementing more modern technology that supports multiple-location organizations is essential for Touchbistro. Pros Basic register features are intuitive, staff pics it up quickly. Good options for item modifiers and other restaurant menu nuances. Cons It only works effectively for single locations. Reporting is for single locations only. Menus changes need to be repeated for each location - making changes is therefore very time-consuming. Managing hours is only done on the ipad. Doing changes while taking customer orders is obviously problematic. Review Source GJ Gary J. Concessions and Bar Manager Entertainment Used the software for: 1-2 years ### "We love TouchBistro so much we added to our sister venue ; it's amazing at the difference it's made" December 9, 2017 5.0 Flexible menus, great analytics Pros Ease of use plus the quickness in training new employees are paramount. Flexible reporting and analytics are so important in our theatres. Review Source Response from TouchBistro December 11, 2017 Hey, Gary! Thanks so much for your review. Very happy to hear you've added TouchBistro to your second venue and it's making a big impact for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. SN Sarah N. Bar Tender Hospitality Used the software for: 2+ years ### "Touch Bistro" March 31, 2017 4.0 Very good and support centre is a huge help. System is very easy to train new workers on and is easy to customize for our specific restaurant Pros Easy to use and help centre is alway good Cons That we have to have an apple ipad to use it. Review Source CH Charles H. Owner Restaurants Used the software for: 2+ years ### "Small business Touch Bistro" August 15, 2018 5.0 Touch bistro has made my point of sales a breeze. Pros Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself. Cons I have no negative feedback. I enjoy every aspect of the touch bistro that I use Review Source JH Julie H. Kitchen Supervisor Restaurants Used the software for: 1-2 years ### "Constantly Crashing" December 12, 2020 3.0 Pros When its working its easy to use. Its pretty self explanatory. Cons Constantly crashing and freezing. Seems on the daily that someone is having a problem with it. Review Source SS Subramanian S. Chair-Kitchen Improvements Committee Restaurants Used the software for: Less than 6 months ### "Seriouisly lacking features in self-service kiosk" May 6, 2019 1.0 The implementation team is very arrogant, not knowledgeable and irresponsible Poor support after go live. Calls are not returned promptly Pros Ease of use. Cloud based service with on-premise server as well. Web reporting is real time. Cons Seriously lacking basic features in Self-Service Kiosk: Example: Kiosk cannot issue itemized receipt in print or email. Kitchen printer does NOT print useful information like order number when the order is placed in Kiosk. Also Kiosk is very UNSTABLE. Frequently errors out with the message "TBAP error" PLEASE DO NOT USE TOUCHBISTRO. Go for LightSpeed instead. We are planning to scrap TouchBistro and go for another solution lke LightSpeed Review Source Response from TouchBistro May 15, 2019 Hi Subramanian, We are so sorry to hear that your experience with TouchBistro support has been less than excellent. Our support team has received your inquiry, thanks for reaching out to them there, we're working on getting you the answers you need. We also appreciate your product feedback, this type of insight is helpful for us to ensure that we can help you meet your business goals so again, thanks for bringing this to our attention. - The TouchBistro Team SO Scott O. Owner Restaurants Used the software for: Less than 6 months ### "When it works it is good but there are some serious downsides to this product. " July 15, 2017 3.0 Table side ordering. Ease of use. Pros We like many of the features of the product. Table side ordering with photos etc. if there is a problem with hardware you can just buy a new i-pad , download the app and you are up and running again. Cons No remote access. If you want to go in and make changes you must be within wifi range of the server. Auto updates have a way of auto kicking you off the system. Not very good tech support. A different answer from different people regarding the same problem. Review Source Response from TouchBistro July 17, 2017 Hi Scott, Thank you for taking the time out to leave a review! We noticed that Pam has also left a few reviews on multiple sites. Our CS team is happy to help if further training is required. Our Cloud feature allows you to access reports and make changes remotely as long as you are connected to the internet. Please feel free to reach out to your dedicated CS representative at your earliest convenience to address any technical concerns. Thanks! Mell JC Jan C. Owner Food & Beverages Used the software for: 2+ years ### "Need better options for taxes " March 27, 2017 3.0 In order to be really useful you need to develop the software to accommodate the Ontario tax code. Setting up the menu to collect the correct taxes is a pain. Pros Once it is set up it works well. Cons No provision for tax collection Review Source TL Tara L. Owner Food & Beverages Used the software for: Less than 6 months ### "New Restaurant " July 7, 2019 2.0 Overall TouchBistro is an overall letdown. I have reached out to management many times in an effort to find a positive path to move forward and Touch has not been willing to course correct any of their issues. Pros The system is Ipad functional. Other than that I have yet to realize many positive benefits. Cons The technicians did not properly assess the amount of routers needed when quoting, then the application was in demo mode so we lost revenue for the majority of opening night. Customer Service I called into inquire of the likelihood of card service shutting off due to an issue I was reassured this would not occur literally hours later it absolutely happened in the middle of dinner service. Review Source JT Julie T. Owner Restaurants Used the software for: 2+ years ### "Tasty Tails loves TouchBistro" December 27, 2015 5.0 Pros TouchBistro is so intuitive and easy to learn and use! It is a breeze teaching new staff members how to use the system. They catch on so quickly and it becomes second nature for them with user-friendly buttons and tabs. Our customers always comment on how cool TouchBistro is while we are taking their order or when we ask them to complete the order by signing on the screen. All around, everyone enjoys TouchBistro very much at Tasty Tails! Cons I would love to be able to change pricing and menu items through the computer and syncing it to the other iPads. Review Source RM Roger M. owner Restaurants Used the software for: Less than 6 months ### "TOTAL GARBAGE " June 21, 2019 1.0 the absolutely worst company i've ever dealt with 99% of the tech's don't have a clue as to what is going on. i have spent more time on the phone trying to fix issues with this system than running my business. the worst!!!! Pros NOTHING COMPLETE GARBAGE.... DON"T WAIST YOUR MONEY OR TIME... Cons broke at least once a week during lunch rush. couldn't even process CASH payments Reason for choosing TouchBistro because they were partners with Chase for my processing... i also left Chase because of how HORRIBLE this company is. Review Source MS Matt S. Owner Food & Beverages Used the software for: Less than 6 months ### "Waste of money" January 4, 2020 1.0 System crashes constantly, have to unplug it every few minutes, and it takes about 4 minutes to reboot, lost hundreds in daily sales. The tech support dept is useless, was told several times “I don’t know what’s going on”. Had this for less that 2 weeks, now they don’t want to issue a refund after I spent $1800 on it. BEWARE Pros There are absolutely no pros to this software Cons Horrible technical support. They were unable to help, and the common response seems to be “I don’t know what’s going on” Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing TouchBistro The kiosk. Review Source MP Michael P. Director Food & Beverages Used the software for: 6-12 months ### "Great software, affordable, very easy to use and teach employees on" December 8, 2017 5.0 Pros extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes Cons inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments Review Source Response from TouchBistro December 12, 2017 Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.