# Page 4 | TouchBistro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is TouchBistro the right Restaurant POS solution for you? Explore 412 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140677/TouchBistro/reviews

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TouchBistro

3.8 (412)

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Last updated March 13th, 2026

# Page 4 - Reviews of TouchBistro

## Showing most helpful reviews

Showing 76-100 of 412 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Dean S.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Out dated "

June 6, 2023

3.0

Not much to say here

Pros

Nothing really. Currently exploring alternatives.

Cons

Not a fan of apple operating system. Constant updating during busy times.

Review Source

Response from TouchBistro

June 12, 2023

Hi Dean, thank you for taking the time to provide feedback. We apologize for the issues you've been experiencing! We have shared your message with our team and they will be reaching out to discuss further with you. Thank you - ST

TG

Tyler G.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Do not buy/demo! Turn around and go with anything else."

July 30, 2021

2.0

Nothing positive other than knowing what product/brand to stay away from now.

Pros

If you like software and hardware not working properly this is the system for you.

Cons

Every aspect of this brand could be improved. I think working with pen and paper and the old fashion card sliders or manually calling every credit card in for processing could be more usefull/less time consuming.

Review Source

Response from TouchBistro

October 1, 2021

Hi Tyler, thank you for taking the time to leave us a review, and I apologize for the experience you've outlined here. I would like to escalate this with our management team, can you please send me an email to chartshorn@touchbistro.com with the name your account is under?

TC

Trey C.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Stay away!!!"

January 15, 2022

1.0

Awful. It has so much promise, but the system is not stable and has continually failed us and caused our service to be slow (we can’t place food orders, customers can’t pay, etc). We’ve called several times to ask for supervisor level help and have continually been told someone will call us back. It never happens. Touch Bistro is not reliable, the system is flawed, and the customer service is non existent. Do not purchase this system.

Pros

We were attracted to Touch Bistro because it used iPads and allows our servers to take orders at the table.

Cons

The system fails and becomes disconnected daily. There is some kind of bug or glitch that crashes the system at some point almost every day. We have to call customer support daily. We’ve had Touch Bistro for about a month, and we prepaid for a year, but we are replacing it with a different system already.

Reason for choosing TouchBistro

We liked the iPads

Review Source

Response from TouchBistro

July 19, 2022

Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you.

CA

Cory A.  
Marketing Manager  
Hospitality  
Used the software for: 6-12 months

### "A great POS system"

May 2, 2023

4.0

A great POS system. Highly recommend.

Pros

The program was very easy to set up and get established in our restaurant. Employees found it very easy to learn. We used the program with iPad at the table and created a great guest experience. Great for real time reporting and inventory control.

Cons

Like all POS and inventory systems, there is a bit of data entry and the beginning of setting up the program.

Review Source

Response from TouchBistro

May 25, 2023

Thank you for taking the time to leave a review, Cory! We are happy to hear you're enjoying the product. - ST at TouchBistro

CV

Chris V.  
King of the NORTH  
Hospitality  
Used the software for: 2+ years

### "Solid Platform"

August 24, 2023

5.0

Pretty good have had some issues with constant updates

Pros

Ease of use and the cost is pretty resonable

Cons

Support can be very frustrating and challenging

Reason for choosing TouchBistro

Cost

Review Source

CS

Christopher S.  
Director  
Food & Beverages  
Used the software for: 2+ years

### "Review"

June 6, 2023

4.0

Pros

online access from remote allows me to stay on top of my business when not in town

Cons

there are some reporting details I would like to see more details on

Review Source

Response from TouchBistro

June 12, 2023

Hi Christopher, thank you for taking the time to share your thoughts. We have shared your sentiment with our team! - ST

MW

Max W.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Easy to Program POS"

March 27, 2017

4.0

Touchbistro is an easy right out-of-the-box solution for all sorts of styles of restaurant service. It's fairly quick to set-up and support is excellent. You can easily throw new staff to it and have them come out on top feeling like they understand how to use it very quickly. Intuitive as an iPad/iPhone program should be to new users. Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet. Be aware of how you organize your products early on for the reporting that you do get. It's only as good as the input and thought you put into it while your business is just a baby - that can come back to nip you once you have a better feel for both the software and your establishment.

Pros

Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Cons

Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Review Source

WG

Winston G.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Have Not Started"

April 8, 2023

1.0

I am total over this experience. The lack off professionalism, no customer service. I need to have the services that they offer but I can't get it. Go figure

Pros

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. \[sensitive content hidden\] the person that should be helping me is MIA.

Cons

I have no pros because after they took my payment for the system, I have yet to have any other interaction except to connect to tablets my internet in a whole month. No one replies to emails. \[sensitive content hidden\] the person that should be helping me is MIA.

Review Source

Response from TouchBistro

April 25, 2023

Hi Winston, we are sorry to hear you have had difficulties with our system. We hear you and can understand that this is very frustrating when trying to run your business. Please send an email with your name, contact information and venue name to success@touchbistro so that we can look into this further for you. - ST at TouchBistro

MC

Michelle C.  
Cafe Owner  
Food & Beverages  
Used the software for: 2+ years

### "Worst POS system "

February 26, 2022

1.0

Anxiety ridden and their lack of concern for their clients was disheartening.

Pros

Pretended to be easy and easy to integrate with other softwares

Cons

Support and customer service is atrocious.

Reason for choosing TouchBistro

Recommendation

Review Source

Response from TouchBistro

July 19, 2022

Hi there, we are sorry to hear about your experience. Please call 1-888-342-0131 for our 24 hour Customer Support team, or send an email to stumbach@touchbistro.com with your contact information and the name your account is under so we can look into things for you.

SR

Stephen R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "System crashes constantly and nobody can fix it. "

February 28, 2024

1.0

I'm at my wits end. Months of dealing with tech support, no resolution in sight for a program that only works sometimes and has cost my business time and money. I finally cancelled today and now I'm stuck spending thousands for equipment that doesn't work. Seriously, just avoid Touch Bistro all together.

Pros

The customer service people are friendly, despite never being able to resolve your issue.

Cons

From day 1, system crashed several times a day. Called over and over for months now and nobody can seem to fix it. Gift cards never worked. Same thing, tech support couldn't figure it out so issued a refund (still waiting for months later) No accountability or anyone to help. Have to call support everyday and explain over and over.

Review Source

Response from TouchBistro

March 7, 2024

Hi Stephen, thank you for sharing this feedback. We’d very much appreciate the opportunity to discuss your experience further. If you’re open to it, please reach out to reviews@touchbistro.com with your account name and we’ll be in touch from there. We look forward to hearing from you.

DR

Diana R.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Great product "

August 18, 2023

5.0

Pros

Easy to setup, easy to navigate. Within 2 days, new staff can easily operate.

Cons

Tips by servers need to be added. I only see gratuity by servers.

Review Source

Response from TouchBistro

August 23, 2023

Diana, thank you for sharing your feedback! -Carly

SV

Sudev V.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Lot of issues with this pos and worst customer service "

February 24, 2022

1.0

Pros

Their advertisement that says no1 pos in the market.

Cons

Software itself. It has lot of issues and if you try to call customer service they don’t really care to resolve the issue. You will receive 10 calls a day until you choose this as your pos after if you have issue you have to call them 1000 times to resolve.

Review Source

Response from TouchBistro

July 19, 2022

Hi Sudev, Thanks for taking the time to write a review. I'm so sorry about the issues you experienced with the software and customer care. I want you to know that I will be passing your comments on to product and customer care team. We want to make sure your voice is heard as we continue to improve. Thank you!

JW

Jim W.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "TouchBistro will slow you down and cost you money"

September 2, 2019

1.0

It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Pros

Switching menus and putting in specials.

Cons

If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card. If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights. Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips. I would not recommend this POS to anyone until these issues are fixed. Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.

Reason for choosing TouchBistro

NO

Review Source

VR

Verified Reviewer  
General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to Use"

December 14, 2018

4.0

Great app and capabilities, but iOS updates were a huge issue that lead us to find a different POS option.

Pros

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Cons

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

Review Source

AW

Alan W.  
  
  
Used the software for:

### "Room for improvement"

March 27, 2017

4.0

First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money. That said, there are some problems, both with the software and with the sales/support: - Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket. - No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer. - No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay. - No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered. - No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report. - The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical. - Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out. We are going to stick with TB for now, but there is room for improvement.

Pros

Easy to use and train.

Cons

There's a huge list in my review.

Review Source

FA

Firas A.  
President and Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Easy to use, intuitive with excellent stats and dashboard. "

March 31, 2017

5.0

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Review Source

JH

Joseph H.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Worst of the Worst"

December 3, 2021

1.0

Numbers between in store iPads and Cloud Reports were never in sync, meaning you couldn't trust the numbers on either data source. Issues with product tax setting entered in correctly not collecting enough tax inexplicably (still not explained by TB), Missing CC transactions between the iPad and the CC Processor statements, literally all the numbers it produces are moving targets. TOTAL SHIT SHOW

Pros

When we finally made the decision to cancel the contract for failure to achieve the essential purpose.

Cons

Customer Service - Nothing ever gets resolved..Ever....

Reason for choosing TouchBistro

iPads. Should stuck with pen and paper over this nightmare created by Touchbistro

Review Source

Response from TouchBistro

December 10, 2021

Hi Joseph, I apologize for the issues you've been facing with TouchBistro. Our reports should definitely be in sync so I would like to escalate this to our management team! Please send me an email to chartshorn@touchbistro.com so we can rectify this issue. - Carly

Jason M.  
  
  
Used the software for: 2+ years

### "Not good for large restaurants"

October 19, 2017

3.0

Pros

iPad based so it’s convenient to use but that’s about all it goes for the good parts.

Cons

Slow with big restaurants. KDS fails 5% of the time. Printers fail 1% of the time The lag and delays of sending tickets is brutal for large restaurants. I have more than 1 location. Small places fine. Large are terrible.

Review Source

LW

Luke W.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Okay POS, HORRIBLE Reporting. Even worse customer service."

October 13, 2021

2.0

Pros

Easy of use for ringing up customers was fine.

Cons

We had to hold patrons credit cards for tabs.

Review Source

Response from TouchBistro

December 2, 2021

Hi Luke, we sincerely apologize that you haven't been having the best experience with TouchBistro. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can escalate this with our management team. - Carly at TouchBistro

RS

Randy S.  
owner  
Restaurants  
Used the software for: 6-12 months

### "Full Throttle Roadhouse just Riding Along"

July 28, 2022

4.0

Overall, as the buyer and admin if the software I have to say it's been frustrating.

Pros

The best feature is the floor plan and layout of the menu items. The floor plan makes it easy to start tabs, merge or separate. The menu is just easily intuitive.

Cons

Reporting can be very difficult to really figure out what you are looking for. When on Cloud admin, I wish the Menu Items were searchable instead of scrolling multiple screens. It would be nice to have hands on training instead of general videos.

Reason for choosing TouchBistro

On the surface it looked easy and intuitive

Review Source

MS

Marie S.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Good for dining room restaurants"

March 27, 2017

4.0

Touch Bistro is very easy to use in adding new menu items or editing existing items and also retrieving any multitude of reports available. Pricing is on the lower end of competitive. We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper. Sales experience to training transition to installation also did not go smoothly for us. Sales is anxious to sell but is not there for you afterwards. But if we didn't have these, as well as other issues, we'd rate it a very good system. You just have to really know what you need POS to do for you and ask detailed questions and document your answers.

Pros

Ease of reports and making menu changes

Cons

Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.

Review Source

WY

Wasiim Y.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Don't use them for online ordering "

November 28, 2021

3.0

Everything was great until I signed up for online ordering

Pros

Love the charts and it's easy to use. Keeps track of your numbers well.

Cons

Online ordering system sucks. They do not protect against charge backs

Review Source

Response from TouchBistro

December 10, 2021

Hey Wasiim, thank you for leaving us a review. I'm glad to hear that TouchBistro has helped you to track your numbers! I'm sorry to see that our Online Ordering system hasn't lived up to your expectations but would like to escalate this to our customer care management team. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can look into things further. Thanks! - Carly

BJ

Bill J.  
Owner/chef  
Food & Beverages  
Used the software for: 2+ years

### "Best decision ever"

April 4, 2017

5.0

We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for. I would never go back to a stand alone POS Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen Just take .25 per bill And put it in a gotta get newer IPad fund and you'll be happier then you have ever been Bill Justus Owner chef EKs Grill Kelowna BC

Pros

Just about everything

Cons

Cash layout for required new iPads to retain full functionality

Review Source

Response from TouchBistro

December 8, 2017

Hey, Bill! Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more! If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

DB

Darren B.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Over all Good just Bad Support"

March 27, 2017

5.0

Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

Pros

Easy to use set up and teach staff to use

Cons

I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order

Review Source

JP

Jessie P.  
Managing Director  
Entertainment  
Used the software for: Less than 6 months

### "Refuses to Refund "

November 8, 2021

2.0

I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

Pros

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

Cons

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Review Source

Response from TouchBistro

December 2, 2021

Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can investigate. Thank you! - Carly at TouchBistro

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