# CXM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CXM Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring --- # CXM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CXM ## What is CXM? Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. ## What is CXM used for? [Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CXM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxmrecord.com/&name=CXM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CXM 4.4 (5) VS. [### Mida Attendant Console Pro](https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/) [4.0 (2)](https://www.capterra.com/p/229848/Mida-Attendant-Console-Pro/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (5) Ease Of Use 4.5 (2) Value For Money 4.0 (3) Value For Money 5.0 (1) Customer Service 3.7 (3) Customer Service 4.0 (2) ## CXM alternatives [GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/) [3.7 (3)](https://www.capterra.com/p/162017/GoAutoDial/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 67% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162017/GoAutoDial/) [Aeonix Contact Center](https://www.capterra.com/p/10042472/Aeonix-Contact-Center/) [0.0](https://www.capterra.com/p/10042472/Aeonix-Contact-Center/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10042472/Aeonix-Contact-Center/) Highest Rated [VoApps](https://www.capterra.com/p/148795/VoApps/) [4.9 (13)](https://www.capterra.com/p/148795/VoApps/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148795/VoApps/) [neXorce](https://www.capterra.com/p/95939/neXorce/) [4.0 (2)](https://www.capterra.com/p/95939/neXorce/#reviews) Starting price $9999.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/95939/neXorce/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Activity Tracking Track and document all activities across devices, networks, and other systems Call Reporting Track and report on all incoming and outgoing calls Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Inbound Call Center A call center that primarily receives calls, typically customer service focused Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user CXM 9 features Track and document all activities across devices, networks, and other systems Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number A call center that primarily receives calls, typically customer service focused Observe and track the demand, usage, progress or quality of a system, product, or user A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 4.0 (3) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.0 (3) 4.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(3) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Prasun C. Content Writer Human Resources ### "Best employee monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2022 CXM help to improve customer satisfaction and agent performance by providing the ability to review and analyze customer interactions. Additionally, CXM's call recording software can help improve compliance with regulatory requirements. Pros 1) The products include a call recording system that can be used to record and replay calls, screen recording technology that can be used to capture audio while a call is in progress and other features that can be used to improve the quality of a call.2) With CXM, I can protect my organization against data breaches and achieve PCI and HIPPA compliance by capturing everything I need Cons CXM has a lot of potential, but there is room for improvement. The call recording function could be more user-friendly, and the quality monitoring solutions could be more robust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stephanie B. Sr. IT & Telecom Admin Marketing and Advertising ### "CXM Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 2, 2019 At the beginning was not too bad. Can get frustrating as not local & need to do everything over the phone or via webex session. The Dell Servers have broken down quite a few times & we had to call Dell support to get them in instead of CXM doing the leg work. Pros Able to do live monitoring & listen to recorded calls with somewhat ease. The search function for recorded calls is very detailed & able to narrow down very well. Gives you want you want in that aspect. When purchased, had to do customization, however, was not told everything up front & spent months getting it work like we needed it to. Cons Live monitoring will work as long as you stay on top of the updates. The Agent Portal is very cumbersome & very difficult to use & implement. Never was able to customize it that way we were told we could. Support sometimes takes a bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alba C. Customer Service Agent Marketing and Advertising ### "Makes the work easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 16, 2019 Pros I like it because when i have to listen to the recording to confirm everything is good on the order for the customers as the sales representatives something miss some details. Cons The appearance of the site is not friendly but once you get use to it you work fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alba C. Customer Service Agent Marketing and Advertising ### "It is good but it keeps logging me out and is becoming kind of difficult to do more when this happen" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 June 14, 2018 To do my job efficiently by assisting my co-workers to obtain the correct information by listening trough the software Pros Once we found what I need to work is easy to use and I like the way it looks.... Cons Just when i am not using it and i have to log in again because if i am not using it for a coupe of minutes it just automatically log me out Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. Customer Service Team Lead Consumer Services ### "Great application for call recordings and quality control." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 17, 2018 Amazing tool for call auditing and tracking on high quality recordings. Pros Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features. I use this tool daily in order to keep track of my agents for voice logs audits and it has saved me a lot of time and money by detecting gaps or suspicious practices among some calls audited. It allows you to edit the recordings which definitely is a plus. Cons It will be great to have a more accurate way to rewind and go forward on a recording. Something like a second by second search tool will be of great improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)