CXM Recording and Quality Monitoring

5 / 5 1 review

Average Ratings

1 Review
  • 5 / 5
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • CXM

About CXM Recording and Quality Monitoring

Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.


CXM Recording and Quality Monitoring Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

CXM Recording and Quality Monitoring Reviews Recently Reviewed!

Great application for call recordings and quality control.

Apr 17, 2018
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features. I use this tool daily in order to keep track of my agents for voice logs audits and it has saved me a lot of time and money by detecting gaps or suspicious practices among some calls audited. It allows you to edit the recordings which definitely is a plus.

Cons: It will be great to have a more accurate way to rewind and go forward on a recording. Something like a second by second search tool will be of great improvement.

Overall: Amazing tool for call auditing and tracking on high quality recordings.