Who Uses This Software?

Restaurants, Bars, Nightclubs, Cafes of all sizes leverage Upserve POS to provide exceptional hospitality to their guests


Average Ratings

199 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Upserve
  • upserve.com/
  • Founded 2011
  • United States

About Upserve POS

Upserve POS is an industry-leading POS used by thousands of restaurants to power exceptional hospitality. Specifically designed by restaurant people, Upserve merges an easy to use interface with powerful POS features to modernize and streamline your restaurant operations. Combined with Upserves HQ and Upserve Payments, Upserve POS delivers the most advanced POS and restaurant management solution in the industry, purpose-built to improve guest experiences.


Upserve POS Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Upserve POS Reviews Recently Reviewed!


Streamlined and simple POS

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

Cons: There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Overall: Overall it's pretty good for our quick service restaurant. We've used several POS systems over the last 15 years and it has less user-interface customization, but I think that's for the better. Sometimes POS's suffer from *too many* customization options and you end up with a cluttered interface which slows down order-taking. We do not have table service, so those features on the POS we cannot comment on.

Vendor Response

by Upserve on January 28, 2019

Hi there -

Thank you for your feedback. Here at Upserve, we're constantly trying to better our solution to fit the needs of the restauranteur. This includes our Offline Mode capabilities. We know that losing WIFI can be detrimental to restaurants, so we released our new Android-based POS so you can hardwire your solution. Along with that, we continue to make updates on our Offline Mode feature to really enhance the user experience. Please continue to provide us with your feedback - this helps us make sure we're steering our product in the right direction.

Cheers!

I install and maintain POS hardware and software for hundreds of restaurants - Breadcrumb Review

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After doing computer repair for 20 years and point of sale for retail, restaurants, and hotels - I can honestly say that Breadcrumb offers one of the best solutions. Apple Hardware-based, good hard-wired printers, good quality, and solid router/firewall installs with the best equipment out there. I feel like this POS offering is more resilient and reliable than the competitors due to the good hardware and the easy to use APP. Calling into support day or late at night you will speak to a knowledgeable and helpful tech who gets you the info you need to carry on business. They have remote access and can see where the problem is - instead of sending you an overpriced technician from out of state at twice the price because you're mysteriously not up and running (rare). No service is perfect but having a reliable tech on the other end of the phone is worth it's weight in gold.

Cons: I would guess that a con is the high price of hardware but that's unavoidable - if you're using the best hardware available (Apple, StarTSP, Cisco Meraki) then it might carry a higher price tag but the tradeoff is reliability. You wouldn't get Breadcrumb if you're trying to cut corners and save money - this is the real deal iPad based and dependable system. Cost is always on the mind of business owners so this could be an issue for some business owners but if you aren't spending an hour a day working through tech issues aren't you really just saving money in the long run?

Overall: I am an IT tech who has installed and maintained every type of POS out there. This is definitely one of my favorites for restaurants with one station or ten. Great for bars and restaurants with heavy traffic - very reliable.

Vendor Response

by Upserve on October 31, 2018

Hi Greg, thanks for your amazing review! We are happy to hear that our services stand out amongst our competitors and that our customer service has been such an asset for you. Thanks again for the great review!

Helps ease day-to-day of small Local Business

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: -Overall customizability for modifications and personalization

-Exceptional interactions and support from representatives throughout set-up and for occasional questions

-Constantly improving dynamics and usability

-Development of new features that make the program even more of a "one stop shop" (ie. processing, scheduling staff, inventory, accounting, menu management, etc.)

-Consistent quality and service (software doesn't glitch or freeze, equipment is great quality, and super easy to use)

Cons: -Initial set-up cost was a little intimidating, however well worth it long term

-Merchant pricing was a little difficult to understand, however our representatives walked us through everything

-Would like to automatically receive one monthly summary/billing statement without having to "subscribe" to multiple reports

Overall: Upserve is so much faster than our old system, as well as much more user-friendly. Anything I can't figure out myself, I can easily chat with a representative and have my question answered within minutes. Our menu is extensive and fully customizable, and this software makes waiting tables a breeze! Honestly, we were hesitant to spend such a seemingly-large chunk of money intitally, but it has been SO worth it. The time and energy saved from not hassling with a stubborn old computer system has bee miraculous! Everything is all in one place and so easy to use- I can't praise this system enough!

Vendor Response

by Upserve on May 08, 2019

Hi there Melanie - thank you for this review! It's feedback like this that really help us as a company grow, and better understand how we can do better. As always, please don't hesitate to reach out to our Support team, or your Customer Success Manager if you have any questions or feature requests. We're open to any ideas that come our way. Cheers!

Capterra loader

Breadcrumb is an excellent POS system, but lack security

Sep 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very friendly interface for any level user, even the back office is pretty easy to deal with.

There is a 24/7 support that you can contact direct from your terminal.

Good rate when compared to other competitors.

The team that works for Breadcrumb is always willing to help.

Cons: User security is not the best deal, any employee can clock in/out without supervisor approval.

There should be more detailed security levels, for example, I do not want my manager to change roles, but if they can manage users they can manage roles as well.

Split Checks should be easier to deal with. Additionally to that you cannot use the same table until the previous check is closed.

Overall: We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.

It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.

For any restaurant business, this is a very good system.

Vendor Response

by Upserve on October 12, 2018

Hi Leandro, thanks for your review and feedback! We are glad to hear that our interface has been so user friendly for you and your staff. Thanks again for the helpful review!

Small Resort with Small Restaurant and Breadcrumb POS helped mightly

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The tech support provided by Breadcrumb is what I wish all our technology partners (wifi support, social media support, computer tech, customer reservation software) used here at Boulder Creek Lodge could emulate. My experience has been that the tech support is fast, polite, talented knowledgeable of the Breadcrumb software to provide quick and effective tech support.

Cons: Often our resort hosts corporate guests that stay with us over more than just one day. The guest has a desire to "run a tab" over perhaps a month. Right now from what we are told we need to close out every night. It would help us avoid recording restaurant purchases in a note pad and adding then creating a ticket the last day of their stay.

Overall: The software is easy to use, intuitive and designed obviously by several successful, former restaurant owners. Features are bountiful, but all times they are open to improvements or additions.

Vendor Response

by Upserve on October 12, 2018

Hi Patrick, thanks for the great review! We are happy to hear that our support team has been such an asset to your business. Thanks again for the review!

User friendly and integrates well with other systems.

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Upserve has been easy to use since day one. The user interface is set up logically, it has the ability to make changes quickly and seamlessly, and it is very easy to train staff on the system.

Cons: There have been a couple of instances in which we wanted to make a customization, but then found that it was not an item that could be customized. We've been told that it may get added to a future feature, but it hasn't come to fruition yet. It is a bit pricer compared to some POS systems, but it suits our needs and gives us access to a lot of data about our business and customers that it feels worth the extra cost.

Vendor Response

by Upserve on February 06, 2019

Hi there Connie!

Thank you for your feedback. We're happy to have Venn Brewing a part of the Upserve family!

As you know, we happily take customer feedback and consider it every time we release new features. One feature that we're excited to release soon is custom reporting, which would provide our customers the ability to built out reporting that specifically fits their needs. Feel free to reach out to your Customer Success Manager who can provide more context about it, and please continue to provide your feedback about our product - you help us be better!

Cheers,
The Upserve Team

Great product with few flaws

Apr 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is great and the analytics are super powerful. It can tell you what sever's are performing best, new vs repeat customers based on credit card data etc. Definitely ahead of the curve technologically. It's efficient and incredibly stable. We are VERY happy customers.

Cons: The only two con's (I have) are that:

1) there's not a "No Sale" report for people opening the cash register without a sale.

2) If you are a bar where more than one person touches a tab, the employee performance analytics are useless as it assigns the sale to the person who opened/closed the tab (not the person adding items to it).

Overall: Awesome analytics, great reporting tools and easily compatible with other third party vendors.

Vendor Response

by Upserve on April 26, 2018

Hi Lydia, thanks for taking the time to review Breadcrumb; We're glad you're enjoying the software, analytics, and stability of the platform! We're always trying to improve, so I appreciate your suggestions & I've passed them along to our product team. Thank you again!

Great direction and product, needs usability tweaks

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to setup.

Very easy to train.

Figuring out solutions without contacting support is straightforward

Cons: Still needs web enabled tweaks to reduce repetitive entry on setup

Inability to set printers based on role (not just iPad location) means lots of thrown away tickets

Doesn't always find new IP based on mac address, sometimes has to be manually set

Tech support not well-versed in the Meraki setup so not very good at troubleshooting (Even Tier 2 clearly doesn't know how to solve lots of problems)

Software updates are tenuous and can require a lot more interaction than I prefer. Often having to turn off the other tablets or rebooting tablets multiple times before it will update.

Overall: Overall it has been a positive as far as usage, reliability, and training. Support has been mostly helpful but even Tier 2 doesn't seem to be well-versed to solve the more complex problems. When it becomes more complex, the ticket often just remains unsolved and gets closed out.

Vendor Response

by Upserve on October 22, 2018

Thanks for your great review! We are happy to hear that Breadcrumb has been super easy for you business to train on. Thanks again for the great review!

Very intuitive design. Very helpful when managing multiple establishments.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Having trained lots of people to use it, everyone seems really impressed with how 'easy' it is to learn. I like that there are several ways to do almost anything. Also, on the admin side, the reporting is fantastic. I love being able to edit items and check reports for multiple locations in real time, from anywhere.

Cons: I only have a few real complaints. First it would be very helpful to transfer tabs in bulk. In some locations there is a changeover that occurs everynight which is common going to back to old 'banger' days, where bartenders each had their own drawer. Breadcrumb does not make this very easy as each tab has to be transferred one at a time and approved one at a time, small issue, but a bit of nuisance. Also, it would be helpful if modifiers could have more options, not just up a dollar or two / down a dollar or two, but include multipliers.

Great idea - but they cannot support

Apr 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I have been trying for weeks to get breadcrumb to do anything about compensating us for our monetary losses, the hours invested in all of this, and not much has been done. The system is not that expensive overall, so I guess you get what you pay for. They are simply not ready for primetime.

Pros: This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.

Cons: We took on this product in October 2016, and it has gotten progressively worse since then. We trained and showed everyone how to have a system work, and now we are shopping for other options, as this system regularly fails in the middle of service creating mass chaos for all of my staff who have to deal with crash kits and do their best to continue service. The system has offered a serious hit to our staff morale.

Easy to use and set up

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great Remote access and seamless menu updates especially when added remotely. Items added or changed through our previous point of sale system would have required a two to three minute reboot for the changes to update. The system incorporates comprehensive and useful analytics through breadcrumb hq and upserve. Can see what items are selling/profitable on a customizable timeframe.

Cons: Times of full system updates. time frame. Than that I don't have any major concerns. Some of the hardware does lose its functionality over a short period of time ( ie: having to disconnect the casing to plug in an iPhone cable when the credit card sweeper stops charging the device from an android charger)

Overall: It takes money from people and puts it in my bank.

Visually appealing reports, but lacks personalization

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The mobile app and reporting make immediate data easily accessible. The reports are presented simply & cleanly.

Cons: It's not very customizable. The software or the software developers, are unable/unwilling to adjust to varied needs of different types of restaurants. While this is likely the case for most POS systems, we've found that other software integrations we use are much more readily willing to adjust and make custom improvements that directly benefit our restaurant.

We also found that the on boarding process lacked a bit of personalization. Had our contacts taken more time to discuss with us our needs and understand how we operate, it would have saved us a lot of time and effort in having to redo the way things were initially setup - especially in regards to the menu databases.

Lastly, while this wont be an issue longterm, in our first year using Breadcrumb, it's frustrating that there's no way to import our previous years' data. Rather than being able to compare numbers year-over-year, we can only see week-over-week and are forced to fall back on our old tracking methods such as a separate spreadsheet in order to measure the bigger picture. What seems like it should be a simple data pull that would help us run much more efficiently was shut down by the support team who told us it was not doable.

Vendor Response

by Upserve on October 12, 2018

Hi Amanda, thanks for your constructive review! We are happy to hear that you enjoy the mobility and ease of our services!

Capterra loader

Breadcrumb Point of Sale review

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is easy to use and functional. Being able to open search for items on the menu is very nice. Easy to teach and it is nice being able to put recipes directly into the menu.

Cons: Creating menu items is a hassle if you're making multiple changes. It would be nice if you added some filter options for creating and editing the menus, employees, and labor options. Separating large checks and collecting payments needs work it is definitely one of the worst point of sale systems in that regard.

Overall: Overall the customer service is usually stellar/top-notch. The program is easy to use and to teach.

Vendor Response

by Upserve on October 12, 2018

Hi Ryan, thanks for the constructive review! We are glad to hear that our program was so easy to implement at your restaurant!

Excellent POS system for small bar

May 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, has intuitive interfaces to run reports, set up new items. It is easy to train employees on. Items are searchable by name for "no brainer" employees.

Cons: Although it does offer an offline mode that allows you to work offline, sometimes it tends to drop a printer or a credit card reader might disconnect requiring a series of manager actions to return it to online status.

Overall: Overall the quality of the product seems to be constantly improving. The Customer service and tech support response time is usually excellent. It is affordable for our small business but provides robust information and ease of use that is above and beyond some other larger scale and more expensive POS systems I have used in the past.

Intuitive and convenient application

Jan 28, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Instant remote access to business transactions.

Intuitive design and flow of POS.

Transportable.

Cons: Poor internet connection can impede progress.

Overall: A positive experience and relationship with Upserve. Good customer service when aid is required and it enables constant access to my business.

Vendor Response

by Upserve on February 06, 2019

Hi there Brandon,

Thank you for being a part of the Upserve family - we're happy to have ya!

A poor internet connection can definitely be an issue to our customers, and we hope that our offline mode is helpful during those times. We also recently released our Android-based Upserve POS which you can now hardwire so your connection is as strong as possible. Don't hesitate to reach out to your Customer Success Manager to learn more about the new hardware if you're interested.

Cheers,
The Upserve Team

Efficient and Stable POS System

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive design makes training new employees easy, and the Notes on each item makes communicating new information easy. Besides that, it does what it is supposed to quickly, which is more than some other POS systems.

Cons: In the early days, there were some crashes system wide. They are now a distant memory.

Vendor Response

by Upserve on February 06, 2019

Hi there Paul!

Thanks for being such a loyal customer. We're excited to hear that your experience with Upserve has been positive.

Making sure our system is on and running is something we take seriously, and we're happy to recognize we had 100% uptime in Q3-2018. Every day our engineering team looks for better ways to enhance our backend system to avoid any crashes.

Thanks again for your feedback!

Cheers,
The Upserve Team

Learning curve with fantastic customer support

Mar 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Convenience. Very easy to set up and with using iPads it's been fairly smooth. I gotta day though that their customer service and never waiting long to talk to an actual person has been outstanding!

Cons: Updates. They came at horrible times at first, always on a Friday night during dinner rush and would sometimes take so long that it would put a terminal out of commission.

Overall: Easy to miniver and set up, small glitches that were usually easily fixed and great support that takes notes to making their software better

Vendor Response

by Upserve on April 15, 2019

Hi there Cary, thank you for your review! We're happy to hear that your experience with our Support team has been a positive one. For the iPad updates, we apologize for the inconvenience. We try to push these forward when most bars/restaurants are closed to help alleviate this issue. Feel free to continue to use our Support team to troubleshoot any issues that may arise with updating. Thanks again, Cary!

I work for a CPA and my client uses Breadcrumb. It's one of the best POS systems that I deal with.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reports are easy to run and understand.

Data can be exported to Excel for additional sorting/reporting.

Works very well for tracking deposits and applying them later (we use for events).

Cons: Client has had issues with dropped data on busy days - possible system overload?

I've caught a few transactions that didn't total correctly (throws off my numbers) but I'm not sure if this is a user error or system glitch.

Overall: I use Breadcrumb to gather manual data for entry to QuickBooks. It's easy to operate and run reports, accurate, flexible and my client's business has grown, Breadcrumb has met their needs. I handle an average of 7-10 breweries per month and this is one of my favorite POS systems.

Servers go down on the worst possible moments

Apr 08, 2017
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I've had Breadcrumb for 3 years now at my restaurant. The first two years it was adequate, easy to use and more or less stable in spite of a few server outages here and there. However, the back-end was pretty cumbersome, full of dead ends and potholes that could easily be fixed with a tiny bit of coding. For instance, if you want to edit a menu item, but while editing you choose to add the item to a new display group, the page changes and does not save your edits to date. Also, you can never delete a menu item. You can archive, but not in batches, so it takes forever. But whatever, overall good enough to not have to go through the hassle of switching to a new pos system. Since Breadcrumb has been acquired by Upserve last year, it's been a gradual downhill slide to stupidity. The first few months it seemed all they cared about was to convert their new Breadcrumb customers to Upserve products -- things we just do not need -- instead of focusing hard and quick on improving the new system they were in charge of. Since then, it has gotten worse. There have been server outages on busy Saturday nights, mandatory software updates -- on busy Saturday nights ... you get the picture. Uber frustrating. And frankly, there has been next to nothing done to improve the software use, or extend features. It seems as if Upserve is not capable of handling the new transition, and I am done complaining to them about functionality. The support team is nice and sympathetic, but they have no power to make the changes we need. We will be moving on to TouchBistro in the coming month. I would not get involved with this POS, it seems to be on a downward slope to obsolescence.

Pros: Simple, easy to set up Clear POS layout

Cons: Bad server uptime Inconsiderate management of maintenance schedules such as software upgrades Limited front end and back end features

Good FOH features!

Apr 22, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Upserve is very user friendly for our team members in the restaurants FOH.

Cons: The reporting and information on the BOH side is a little lite for the base package. The app does not dive in to the numbers enough.

Overall: Upserve was very professional and assisted during our opening. I wish they would have stayed around to assist on a few other items but overall they did all we had asked. The support at Upserve is unparrelled. They do an amazing job being available and are quick to answer any issues. From a FOH side the program is easy to use!

Vendor Response

by Upserve on May 08, 2019

Hi there - thank you for your feedback. We're happy to hear that our support team has been helpful in providing you and your team the best experience possible. We'd love to know more about what data you're looking for on the mobile app that you aren't getting today. I've attached my contact information if you're interested in sharing more. Cheers!

great affordable point of sale system. good value.

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use. constant updates included with the membership. easy to replace hardware. easy to configure new hardware.

Cons: most issues I didnt like got fixed already, however if they could add more 3rd party integrations would be nice.

Overall: ease of use for our office and minimal training for the restaurant staff.

Vendor Response

by Upserve on May 03, 2018

Hello Alex, Thanks so much for the review, and we're glad you're finding Breadcrumb to be a good value. We appreciate your feedback on third-party integrations as well; We're always on the lookout for more technology partners (in fact, we just added Resy). Here's a link to check out all of our new partners: https://upserve.com/marketplace/technology-partners/

The Best on the Market

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands down the most user friendly POS out there! The search bar is by far my most favorite feature.

Cons: The wireless connection. If the power goes out or if we simply lose signal, we are dead in the water.

Overall: It's a very easy system to navigate, but if anything is found to be confusing customer service is helpful and prompt.

Vendor Response

by Upserve on February 06, 2019

Hi there Bradley!

Thanks again for your feedback. We're happy to hear you're enjoying Upserve.

We completely understand that losing signal for our customers is a big issue, so we built out offline mode to help combat this. We also recently released our Android-based Upesrve POS, which you now have the ability to hardwire so that losing connection isn't as frequent. Don't hesitate to reach out to your Customer Success Manager to learn more about both features if you're interested.

Cheers,
The Upserve Team

Start off

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use esp since they target apple hardware which is also know for their UE.

Cons: Main issue is on the back-end where for e.g you cannot control certain things. I think they need a professional restauranteur to guide them through developer meetings in order to structure the software to become the leading software. It is not hard to do, but the right person needs to be involved. Get back to me for more info, your call.

Overall: Overall it's been great. We did have some hickups with eg power adapters not being sent along with the hardware and perhaps a few server setbacks and there is an occurring "emv reader down no connection" although it still works. Would like a tech to do a walk through so that it is recorded.

Vendor Response

by Upserve on April 15, 2019

Hi there Christopher, thanks for your feedback. We just started up a customer UX portal, where restaurateurs can be more involved in the development process of our product. Here's more info: https://upserve.com/restaurant-insider/user-experience-portal/

Highly Functional, Easy to use, Tons of customizable functions

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature on Breadcrumb POS is open tab pre-authorizations. Removing the aspect of responsibility for a customer's credit card is a very underrated aspect of running a bar. Customers appreciate it and it just makes keeping tabs open a more favorable option for us as well as the customer.

Cons: Syncing across devices can be spotty at times, especially if the device is sleeping.

Vendor Response

by Upserve on October 12, 2018

Thanks for the terrific review Terence! We are happy to hear that our software has provided you and your customers with greater peace of mind. Thanks again for the review!

Brewery Breadcrumbs

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We really like how intuitive the system is. Staff training is really simple and menu set up is great.

Cons: The software updates typically happen at not-so-convenient times (like on a Friday at 4:00 in the middle of our happy hour rush).

Overall: We really enjoy all of the features Breadcrumb offers. When we first got the system, we were only using it to ring items in and take payment. We have configured it to now accurately give us our sales reports as well as clocking in our employees.

Vendor Response

by Upserve on October 12, 2018

Hi Donna, thanks for the amazing review! We are glad to hear that our system is so simple for you and your staff to use. Thanks again!

Easy to use POS system

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to navigate an app and set up the menu.

Cons: That during connection issues checks show up as closed but a few days later they can appear as open again.

Overall: This is a great system and has been implemented at multiple venues of ours. I like the user friendly set up.

Vendor Response

by Upserve on May 08, 2019

Hi there Lina - that you for your feedback. We made sure our product interface was user-friendly and intuitive, so we're glad it's been working for you and your team. As for the connection issues, we'd love more about when this is happening and seeing how we can help. Feel free to reach out and share more of this feedback - we're all ears. Cheers!

Solid Platform For Restaurant Management

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Upserve is a solid choice for restaurants. Lots of features and functionality. Unlike a lot of POS systems, I like the versatility and ability to manage the floor plan and some front of house features. They have some good online resources for teaching staff and overall I enjoyed using the product compared to other restaurant POS systems.

Cons: Initially setting up menus was a little tedious for me but overall I still really like the system. Lots of functionality. Seems like a good option for all sizes of restaurants.

Vendor Response

by Upserve on February 06, 2019

Hi there Jeff!

Thank you for your feedback, and we're happy to hear that your experience with Upserve so far has been positive.

We try to make the functionality for building menus as easy as possible. Please don't hesitate to reach out to our Support team or your Customer Success Manager to walk you through any of that menu building. We're always here to help!

Cheers,
The Upserve Team

Very user friendly

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like about Breadcrumb is that it is very user friendly. I found that I was able to figure most things out on my own, without having to get support. However, when you do need support, the ability to chat with someone online is very useful!

Cons: I have no real complaints thus far. If I had to choose something, it would be that for a tasting menu we have not yet found the best way to set up the ringing in of the menu and being able to fire each course. We will be contacting support about this to see what can be done.

Great POS system

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of pulling up reports, checks, editing the menus, staff, etc. It is very user friendly!

Everything is so quick to update too.

I love that it operates offline too when necessary

Cons: I can't do certain functions

Most recently:

Transfer a check after the next trading day

Doesn't link to quickbooks online directly - need to go through a 3rd party

Can't pull up a particular employee's check out report from a previous day; can only pull up master check out

Overall: I am very satisfied. There are the little things here and there, but definitely the pros outweigh the cons.

Vendor Response

by Upserve on October 12, 2018

Hi Justine, thanks for the constructive review! We are happy to hear that our system has been so easy and user friendly for you. Thanks again for the review!

User friendly and great customer service

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly when adding or changing menu items for management use. Easy for servers to ring in orders and make notes on dishes to communicate with the kitchen.

Cons: I honestly can't think of anything I don't like. It is much better than previous software that I have worked with.

Overall: So far my experience has been very good. I really like to be able to search for items if I am unable to find the item I am looking for instead of having to look through multiple tabs. I also had a great experience calling customer service, they were very knowledgeable and friendly while helping talking me through how to solve my problem.

Vendor Response

by Upserve on October 12, 2018

Hi Allison, thanks for the great review! We are happy to hear that Breadcrumb has been so easy for you and your staff. Thanks again for the review!

Breadcrumb: the next best thing since sliced bread

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How user friendly it is. It's easy to add in items and delete. You don't need a ton of training to get it up and running. Customer service is always so helpful.

Cons: It's an app so sometimes needs to be refreshed. When your working in a high volume environment that can be a bit of a stumbling block.

Overall: Compared to its competitors an absolute walk in the park. So self explanatory and easy to customize.

Vendor Response

by Upserve on November 14, 2018

Hi Patience, thank you for the terrific review! We are happy to hear that Breadcrumb has been so user friendly for you and your staff. Thanks again for the review!

Upserve Review

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Upserve/Breadcrumb has come a long way in stability. Customer service is A+ and very responsive.

Cons: From HQ standpoint. Could use a more robust toolset when looking at YTD data. Currently, a little difficult to parse historical data. Would love to see comparison charts over time.

Vendor Response

by Upserve on April 15, 2019

Hi there Johnnie - thank you for your feedback. We're glad to hear that your experience with Upserve has been a positive one. I'm going to flag this to our Success team and see what we can do feature/functionality wise to get you the data you need faster. Thanks again!

Frustrating Customer Service

Mar 28, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: User friendly for staff to learn

Daily Reporting is useful and easy to access/understand

Cons: We had a HORRIBLE implementation team and incurred crippling issues for our first 2 months. The customer service team was mediocre at best at this time and we could never speak to the same person twice. We hired an attorney to help us return the product for a full refund- we finally got the attention of upper management who had a retention team who was pretty good and helped fix all of our issues. Fast forward 1 year and no one from that retention team appears to still work at Upserve. The customer service for basic issues is just fine. If you have a problem that they are not familiar with, however, get ready to be frustrated. Emails and calls are not returned, promises are not kept and some of the reps are totally clueless.

Overall: I would say that this software is fine for a small operation that doesn't need much support. I would not recommend this software to any hospitality company that wants to grow, expand or has any issues out of the ordinary. Based upon the quality of the employees and turnover, I don't know what the long-term plan for this company is.

Vendor Response

by Upserve on April 15, 2019

Hi there Christine, we're sorry to hear that your experience with Upserve hasn't been great. We have many multi-location groups that work with us and use our system, so we want to ensure you get the same type of experience they do. We'll go ahead and flag this to our Success and Support team, and we hope we can come to a resolution. Thanks for the review Christine, it's honest feedback like this that helps us refocus and get back on track.

Upserve POS is a Great System to Consider

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The formerly Breadcrumb, now Upserve POS is an easy to use system that has numerous settings lending to our multi-area/multi offerings for varied menu items and there are a number of very comprehensive reports available. The software's integration with our restaurant's iPads and kitchen printer works seamlessly.

Cons: Have experienced nothing negative with this system, to date.

Overall: The Upserve POS system serves our yoga studio in-house cafe and events department needs very well.

We like Upserve

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Upserve is a one-stop-shop for handling inventory, Payroll, and analytics, and it's interface is intuitive and easy to use.

Cons: Before Breadcrumb was acquired by Upserve, there were often connectivity issues at peak service times. This doesn't happen anymore though.

Vendor Response

by Upserve on April 15, 2019

Hi there, Anna! Thanks for your review. We're glad to hear that you're utilizing all parts of our management software to run your business. Please continue to let us know what we can do to make things better for you and your team at Crucible Bar! Cheers!

Excellent customer support

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its extremely easy to use. It takes no time at all for new staff to learn and be comfortable using this system.

Cons: Item button layout. Wish there were more options to configure the screens

Overall: Very pleased. The 24/7 customer support is like none other I've experienced. They answer the phone quickly, typically resolve the issue in a matter of minutes, and are always pleasant to work with.

Vendor Response

by Upserve on April 23, 2019

Hi there Connor! Thanks for the review. We're happy to hear that you've had a great experience with our Support team, and that the system has been doing well for you. What are you looking for specifically when it comes to the item button layout? We're always interested in learning more from our customers on how we can improve our product. Let us know!

For the price and ease of use, I doubt Breadcrumb can be beat.

Feb 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The front of house interface is incredibly easy to use, and the feedback from my servers has been the same. Back of house setup is also very easy, and reporting is adequate for a small business like mine. The price is also very good for what you get.

Overall: It's come a long way since Upserve acquired them. The customer service used to be really lacking, and there used to be a lot of service outages. There's been a huge improvement there. The new app is much better, but I'd like to see more information available on it.

Great system for small bars or restaurants

Apr 25, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of changing features is key. The search option for items also makes it easy for employees.

Cons: When things go down, they go down hard. Redundant features need a little more help.

Overall: System works great and anytime I have questions or help, it is met with professionalism and quickly.

Vendor Response

by Upserve on May 08, 2019

Hi there Aaron, thank you for your review! Our team would love to know more about what you mean by "redundant features" and how we can better our product to fit your needs. Let us know - always happy to listen to our customers on how we can improve. Cheers!

Excellent POS

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and train new empolyees - Very flexible in setting up the system. The support from Upserve is very responsive.

Cons: Reporting has improved, but could get better and isstill not very flexible. An improvement in this area would be beneficial.

Vendor Response

by Upserve on June 28, 2018

Hi Pete, thank you for the terrific review! We're glad to hear that our program has been so convenient for you to train employees on. It is also great to hear that our support team has been so responsive and helpful to you! Thank you again for the great review!

Red Bird Review of Bread Crumb System

Apr 19, 2016
4/5
Overall

4.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Super simple interface. I love that it is iOS based and items can be changed on the fly from any station. Also great reporting on the back end and I love that it includes a costing function.

Cons: That it apparently is not taking on any additional customers and appears to be going out of business. I was told the whole team had been let go and Groupon, their parent company, was closing up their shop. Also support could have been slightly more helpful and it would be nice to have better note functions. A scheduling function would be nice. Emailed individual daily sales to employees and the ability to account for tips that have been split between multiple employees, i.e. tipping out.

Recommendations to other buyers: Choose a product that can already accommodate all of your needs. Don't choose one based on price and try to jerry-rig it to get it to where you need. POS software should be very flexible and be capable of accommodating all of your changing needs.

it is a great pos, when it works

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to setup and use, portable, can have as many stations as i need, can just add new ones when i need.

Cons: when offline you cannot use giftcards or type in cc #'s, also they do not have a hardwired terminal so if your internet goes it can be a pain in the butt. once you create an item you cannot delete it just have to archive it. when your creating items and you save it it auto puts you back at the beginning instead of the sub folder you were in

Very user friendly and intuitive

Jan 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customer support. Anytime I have even a tiny question, I can message them and they help me out right away.

Cons: I'd like a specialized version for breweries/taprooms.

Vendor Response

by Upserve on February 06, 2019

Hi there Tasha!

Thanks for your honest feedback. We're happy that our Customer Support has been helpful whenever you reach out!

Although our system is built out for restaurants in mind, we want to make sure we accommodate all types of customers we have. You probably already know, but we have a list of marketplace integrations that specialize with breweries and taprooms. Don't hesitate to reach out to your Customer Success Manager in order to learn more if you haven't already done so!

Cheers,
The Upserve Team

My experience

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate that I can update remotely and the ease of customizing reports.

Cons: The amount of steps needed to make modifiers and the like.

Overall: I find it easy to track inventory and usage patterns.

Vendor Response

by Upserve on April 15, 2019

Hi there Mary Kate! Thank you for your honest review - it's feedback like this that help us better our system. Feel free to reach out to our Support team and provide us ideas on how we can make modifiers an easier set up for you. We want to make sure the system is as user-friendly as possible. Thanks, Mary Kate. Cheers!

Easy Access to Support

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Navigating through Breadcrumb is very user friendly and I am usually able to find the information I need. If I can't find information or confused about adding something to our POS, the chat feature is AMAZING. Someone is almost always available to answer any questions I have or refer me to an online article of steps to follow.

Cons: It is difficult to navigate through checks when looking for one specific item.

Vendor Response

by Upserve on December 19, 2018

Hi Amanda, thanks for the fantastic review! We are glad to hear that you find our interface so user friendly and that our online chat has been so helpful for you. Thanks again for the great review!

Easy to Use

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of programming allows you to make changes on the fly.

Cons: It can be inflexible, especially some of the new features. Particularly the Tip Pool

Overall: It has transformed my business. At times, though, customer service lacks. Hard to get a hold of and rarely is there follow up, even when it is promised. The easy of use makes it easy to fix things yourself.

Vendor Response

by Upserve on October 12, 2018

Hi Jay, thanks for the terrific review! We are happy to hear that Breadcrumb has transformed your business. Thanks again for the great review!

GM of pizzeria

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, training mode is easy, easy to learn. I like the feature that I can have the app. On my personal device to make changes, see what's going on when I'm not on premises.

Cons: Entering new items, modifiers can be very time consuming. We have only had the system about a year and so far not many cons that I have experienced.

Overall: So far it's a great system and knock on wood one of the best parts is tech. service. They have always been on it every time called, sometimes a bit long wait but the call back feature is good. Have always got a call back within a reasonable time frame.

Vendor Response

by Upserve on May 08, 2019

Hi there Steven - happy to have Block Island Pizza Pie Co. a part of Upserve family. What are your thoughts on how we can make inputting modifiers/new items easier for you and your team? Happy to hop on a call and get some more feedback. Thanks again!

Solid end to end system for my restaurant

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seeing multiple venues quickly from the app in real time. Uptime, flexablity and reporting is pretty good.

Cons: The bar UE capabilities. Micros and Toast have much better "fast bar" screen capabilities. This needs work ASAP.

Vendor Response

by Upserve on January 28, 2019

Hi there Rick -

Thank you for your honest feedback! We're happy to hear that you're enjoying your experience with Upserve thus far. As for the "fast bar" capabilities, we want to make sure we're doing the best we can to provide a system that works for you. I'll go ahead and share this feedback with our product team. Please don't hesitate to continue to reach out your Success Manager and our Support team to relay this info.

Cheers!

User friendly with some quirks

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to track individual items and see how certain things are performing. The iPad is really easy to use and train people how to use. Tip pooling also works great.

Cons: Setting up items can be tedious, and menu editing could be better.

Vendor Response

by Upserve on November 05, 2018

Hi Andy, thanks for the great review! We are glad to hear that you enjoy our tip pooling feature so much and that our analytics have been so helpful for your business. Thanks again for the great review!

Amazing customer service, very user friendly and informative software

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Upserve and all of their employees have been very helpful. From the transition of our credit card processing to walking us through the system and even on the accounting side. They have always been available and always come onsite to help me out instead of just passing me off through emails like other companies. They follow up after every interaction to make sure i got what i needed out of the meeting and to make sure everything is set. I have enjoyed everyone I have worked with through Upserve, and the app is amazing for a person who runs multiple locations like myself. I cant be in two places at once but this app makes me feel like I'm in the know all the time.

Cons: I haven't come across anything about the software that I didn't like. Any issues/questions that have come up have been solved almost immediately by the team.

Vendor Response

by Upserve on May 03, 2018

Hello Sara, Thank you so much for sharing your experience with Upserve & Breadcrumb POS! Providing the best customer service in our industry is a top priority for us, so I'm glad you've found it so beneficial! Please continue reaching out if we can help with anything else!

Affordable POS solution

Apr 16, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to teach new employees.

Cons: Limitations of reports and check entry for multiple tickets

Vendor Response

by Upserve on April 23, 2019

Hi there Tiffany - thank you for your review! We're glad that to hear that you find our solution affordable and easy to use. As you noted, we worked hard on our Training Mode ability to ensure that the functionality was intuitive. Let us know what types of reports you're looking for - happy to chat with our product team and see if there's some similar to your ask in the future!