Infor

Infor EAM

3.5 / 5 11 reviews


Average Ratings

11 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Infor
  • www.infor.com/

About Infor EAM

Asset management solution with industry-specific editions for manufacturing, healthcare, oil&gas, hospitality, and public sector.


Infor EAM Features

Vendor has not completed this information.

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Infor EAM Reviews Recently Reviewed!

Not user friendly, cumbersome.

Oct 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.

Good software but very new user difficult.

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: The software is good but needs some changes.

Pros: The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.

Cons: It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.

Not User Friendly

May 09, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.

Cons: It is so difficult to use that it is hard to keep people using it properly. Creating custom reporting is next to impossible without customer service creating it for you. Data is little more than spreadsheet.

EAM CMMS for small to mis sise businesses

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.

Pros: Tons of features and structures for Asset management and inventory control

Cons: A little on the pricey side can be a little overwhelming at first

Recommendations to other buyers: Start out with a simple hierarchy and drill down as you go

Adjusting Software struggle, overall good

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.

Pros: Organized, layout, ease of use

Cons: Adjusting system, somewhat higher priced

Recommendations to other buyers: Ask for Tee Babatunde when contacting Infor EAM

Solid System, poor communication

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.

Pros: Ease of Use, Functionality, System Performance

Cons: Communication and Pricing

Recommendations to other buyers: Check out Asset Panda

EAM Review

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.

Cons: So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.

Recommendations to other buyers: My recommendations would be to make sure to hire a consultant like Digital Thinker to come in and set the program up. They will be able to integrate EAM with the programs you are currently using.

Installation Training PErson

Apr 03, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: He was in too big of a hurry to get finished and go back home

Infor EAM with Sapphire Systems has improved our business immensely

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Infor EAM with Sapphire Systems has improved our business immensely.
They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.

An Excelent and Customizable product that is easy to use yet powerful

Dec 02, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

Cons: As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.

Recommendations to other buyers: Determine what it is you want from the software and how much customization you feel you are going to need. Make sure that you have a technical staff large enough to handle setting up custom grids, which require database scripting knowledge. Make sure that when you begin setting up EAM you have a good handling of how you organization's asset structure will be produced and test out that structure before rolling out to users.

Innovation without customization!

Nov 11, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.

Cons: At this time, I have no real complaints.

Recommendations to other buyers: Look at factors beyond cost alone. Many companies are now offering asset management solutions that are comparable in dollar value but are not as easy to implement or do not provide the base functionality of Infor EAM. Other innovations, such as energy management, alert management, and mobile, provide enhanced business solutions that improve day-to-day operations well beyond your high-level requirements checklist.