Infor EAM Ratings

Overall
3.5/5
Ease of Use
3/5
Customer Service
3/5

About Infor EAM

Asset management solution with industry-specific editions for manufacturing, healthcare, oil&gas, hospitality, and public sector. Learn more about Infor EAM

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Showing 17 of 17 reviews

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Showing 17 of 17 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 27, 2018

“Best EAM Software Available”

OverallBest EAM program I have ever used or implemented.
ProsThe product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.
ConsThe upload and import process takes a while to get familiar with.
Reviewer Source 
Source: Capterra
December 27, 2018
Grant B.
Government Administration, Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4.5/5
Features
3.5/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
December 2, 2014

“An Excelent and Customizable product that is easy to use yet powerful”

ProsInfor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.
ConsAs easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.
Recommendations to other buyersDetermine what it is you want from the software and how much customization you feel you are going to need. Make sure that you have a technical staff large enough to handle setting up custom grids, which require database scripting knowledge. Make sure that when you begin setting up EAM you have a good handling of how you organization's asset structure will be produced and test out that structure before rolling out to users.
Source: SoftwareAdvice
December 2, 2014
Boris f.
Engineering Supervisor
Electrical/Electronic Manufacturing, 201-500 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Source: SoftwareAdvice
June 7, 2017

“Good software but very new user difficult. ”

OverallThe software is good but needs some changes.
ProsThe good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.
ConsIt is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.
Source: SoftwareAdvice
June 7, 2017
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Barry W.
Storeroom Supervisor
Utilities, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 24, 2019

“Used for over 6 years”

ProsAbility to integrate all of our inventory, purchasing, equipment and work history
ConsQuotation process is very good, but somewhat cumbersome and time consuming
Reviewer Source 
Source: Capterra
January 24, 2019
Trevor S.
Project Planner / Coordinator
Oil & Energy, Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
5/5
Features
4.5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
August 24, 2015

“EAM Review”

ProsEAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.
ConsSo far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.
Recommendations to other buyersMy recommendations would be to make sure to hire a consultant like Digital Thinker to come in and set the program up. They will be able to integrate EAM with the programs you are currently using.
Source: SoftwareAdvice
August 24, 2015
Scott B.
Pharmaceuticals, Unspecified
Used the software for: Unspecified
Overall Rating
4.5/5
Ease of Use
4/5
Customer Service
4.5/5
Features
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
November 11, 2014

“Innovation without customization!”

ProsFlexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.
ConsAt this time, I have no real complaints.
Recommendations to other buyersLook at factors beyond cost alone. Many companies are now offering asset management solutions that are comparable in dollar value but are not as easy to implement or do not provide the base functionality of Infor EAM. Other innovations, such as energy management, alert management, and mobile, provide enhanced business solutions that improve day-to-day operations well beyond your high-level requirements checklist.
Source: SoftwareAdvice
November 11, 2014
Chris T.
Manager
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
September 23, 2019

“Dull UI”

ProsFunction rich and intuitive. Provide good navigation around the system.
ConsDull, boring and somewhere messy UI. Text too small.
Reviewer Source 
Source: Capterra
September 23, 2019
Josh G.
Preventative Maintenance
Electrical/Electronic Manufacturing, 201-500 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
4/10
Source: SoftwareAdvice
May 9, 2017

“Not User Friendly”

ProsI have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.
ConsIt is so difficult to use that it is hard to keep people using it properly. Creating custom reporting is next to impossible without customer service creating it for you. Data is little more than spreadsheet.
Source: SoftwareAdvice
May 9, 2017
Craig M.
Maintenance Manager
Food & Beverages, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
December 7, 2016

“EAM CMMS for small to mis sise businesses”

OverallEAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.
ProsTons of features and structures for Asset management and inventory control
ConsA little on the pricey side can be a little overwhelming at first
Recommendations to other buyersStart out with a simple hierarchy and drill down as you go
Source: SoftwareAdvice
December 7, 2016
John F.
Maintenance planner
Dairy, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: SoftwareAdvice
April 12, 2019

“Eam review for maintenance department”

OverallDue to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty's will happen. I would not recommend this software for a maintenance department.
ProsData driven- lots of fields to customise. managers, IT, procurement love it. Lots of KPIs to extract. The app is easy to use.
ConsForced on the maintenance department by IT. Nothing actually wrong with existing CMS. Not easy to use. Not intutive. Very step driven. Designed by people with no real maintenance world experience. It now takes 3-4 to times as long to action work, compared to the existing CMS system. Costs extra to talk to other Infor software. Price is not talked about, so can only assume exorbitant.
Reviewer Source 
Source: SoftwareAdvice
April 12, 2019
Michael B.
Engineering Manager
Electrical/Electronic Manufacturing, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
3/5
Features
5/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018

“Overly complex in use”

OverallKISS - Keep It Simple and Stupid for CMMS!!!
ProsThe amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.
ConsIt was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)
Reviewer Source 
Source: SoftwareAdvice
February 15, 2018
Edward I.
Maintenance Supervisor
Unspecified
Used the software for: 1-2 years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Reviewer Source 
Source: Capterra
October 25, 2017

“Not user friendly, cumbersome.”

ConsEverything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.
Reviewer Source 
Source: Capterra
October 25, 2017
Rawley S.
Engineer
Electrical/Electronic Manufacturing, 1001-5000 employees
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
December 13, 2018

“Without a doubt, the worst software I ever used”

OverallIf you end up at a company that uses this product, I am sorry for you.
ProsNo pros
ConsThis is the most cumbersome purchasing software I have ever used. Mind-boggling. I have used many other systems.
Reviewer Source 
Source: SoftwareAdvice
December 13, 2018
Syed H.
ITD
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 12, 2015

“Infor EAM with Sapphire Systems has improved our business immensely”

OverallInfor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.
Source: Capterra
February 12, 2015
Bryan K.
Project Manager
Construction, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
November 11, 2016

“Adjusting Software struggle, overall good”

OverallOverall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.
ProsOrganized, layout, ease of use
ConsAdjusting system, somewhat higher priced
Recommendations to other buyersAsk for Tee Babatunde when contacting Infor EAM
Source: SoftwareAdvice
November 11, 2016
Tony C.
Maintenance Supervisor
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Source: Capterra
April 3, 2015

“Installation Training PErson”

OverallHe was in too big of a hurry to get finished and go back home
Source: Capterra
April 3, 2015
Bryan K.
Student
Industrial Automation, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
November 2, 2016

“Solid System, poor communication”

OverallInfor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.
ProsEase of Use, Functionality, System Performance
ConsCommunication and Pricing
Recommendations to other buyersCheck out Asset Panda
Source: SoftwareAdvice
November 2, 2016