InTouchPOS

InTouchPOS


3 / 5
6 reviews

Who Uses This Software?

Restaurant POS tool for dine-ins, take outs, delivery, table services, and drive-thru restaurants, which helps with mobile payment, menu boards, online ordering and more.


Average Ratings

6 Reviews

  • 3 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $900.00/one-time/user
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • InTouchPOS
  • www.intouchpos.com
  • Founded 1988
  • United States

About InTouchPOS

Web-based solution that provides restaurant point-of-sale through tablet ordering, mobile payment, menu boards and more.


InTouchPOS Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

InTouchPOS Reviews Recently Reviewed!


InTouch Review

Feb 22, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: It's gone down on us before and the customer support stayed on the phone with me for a long time. He was helpful but it was hard to find the problem without them being there in person.

Pros: Easy to train new employees. Can adjust prices for specific times with dynamic pricing.

Cons: It freezes almost every day at 9:30pm. It can be very slow sometimes when we really need it.

Recommendations to other buyers: Overall, this product does the job. I don't have very much to compare it to because it's the only POS system I've used.

Works well

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, simple format for back office reporting, easy to use FOH format, integrated well with our payroll system. Customer service is great

Cons: No complaints. Swapping POS is always a con. Starting from no POS is always easiest. Intouch does its job

very user friendly!!!

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: fast loading speed, ability to write notes for everyday activity, clients are well organized accordingly

Cons: relies on internet connection, limited access to past activities/client notes, wish there'll be more report generation.

Absolutely Horrible company to work with

Dec 05, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: STAY AWAY from these guys!!!! SAVE YOURSELF LOTS OF PAIN, GRIEF AND LOTS OF HEADACHES!!!!

Pros: None - They are totally dishonest and don't live up yo their word. System freezes all the time. There is nothing I liked about the system

Cons: nothing! They took our money, promised they could fit our needs and then delivered several months late. System was so bad that we actually had to shut our store down for almost a month till they could get it together. Before this happened, I referred a friend in Seattle and he experienced the same exact issues with the system, the service, over billing and mis-billing and worse experience with POS Company ever, I switched within a few months to NCR Silver Pro at a much much lesser price and Intouch would not honor their money back promise. The Owner will promise the moon and not deliver at all

Worse system ever

Jan 19, 2019
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing from the of sales to installation,tech support does not exist.

Cons: It is very difficult to use the most important part which is order taking is not user friendly.

Overall: They owner is very dishonest he will promise something and will give you a different.And once he has your money you will never hear from him again.

Vendor Response

by InTouchPOS on January 21, 2019

Dear Mr. Azimi;
We are sorry you are experiencing such a hard time with our newly installed System.
We pride ourselves with customer service and support. Please give our support team a call at 800-777-8202 we welcome the opportunity to gain your confidence and help you Love InTouch POS like so many other users do.
Meantime we will attempt to reach out to you.

Great Software & Support

Jun 24, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Does everything I want and the support is wonderful!