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CentralReach is the leading autism and IDD Care Software trusted by over 1,600 Applied Behavior Analysis (ABA) practices and other therapy providers. CentralReach is an end-to-end software solution designed to empower ABA therapy providers by streamlining clinical, administrative, and billing processes. CentralReach’s integrated practice management tools, data collection, and analytics helps providers manage care teams, clients, and financial operations in one centralized system. Users benefit from seamless appointment scheduling, billing automation, and progress tracking, all designed to enhance client outcomes and operational efficiency.
Provider
CentralReach
Located In
United States
Foundation
2013
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
In Person, Webinars, Documentation, Videos, Live Online
Support
Knowledge Base, Phone Support, Email/Help Desk
CentralReach powers midsize to large ABA and related therapy practices needing practice management and clinical data collection solutions.
Content Source: CentralReach
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Reviewers value CentralReach's all-inclusive product for client information, scheduling, data collection, and reporting, which streamlines their business operations. They find it easy to track client goals and appreciate the ability to view client progress through graphs. Nonetheless, users encounter issues with slow software performance, difficulties in data conversion, and challenges when multiple users attempt to collect data on the same client.
Users consistently praise CentralReach for its accessible and top-notch customer service, which enhances their overall experience with the software. They are impressed by the company's effective communication regarding updates and changes, as well as the comprehensive support provided. Additionally, users find the customer service team helpful and responsive, making it easier to navigate and utilize the software effectively.
Pros
They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable.
Love using timesheets and my favorite is converting sessions. Easy to use, self explanatory and very reliable.
I love working on CR, because it is a program that over all I under how to navigate most of it, it’s easy and user friendly.
We think Central Reach is a great program but our Customer Success team member, is what makes this program outstanding.
Cons
I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two.
The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use.
On more than one occasion, the program has frozen up or logged me out and I have lost some session notes as a result.
There tends to be at most weekly and at least monthly system failures when I cannot access the data portion of my charts. This prolongs the reporting procedures and can effect the accuracy of my data.
Most Recent Video User Review for CentralReach
SEE ALL VIDEO REVIEWS
All encompassing program
Kathleen B.
"Central Review"
Overall: I would definitely recommend this software for a normal computer usage, not the app
Pros: It optimizes a lot of work. We use it to do clinical assessments and it does a great job
Cons: I believe that there is a lot of improvement areas in the mobil app
Vendor Response
"Newer user"
Overall: Our ABA department really loves the program, and for their use it is efficient and compliant.
Pros: The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved.
Cons: Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing.
"High Hopes, Massive Letdown"
Overall: Extremely poor customer service. Extremely expensive for poor follow through.
Pros: The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals.
Cons: Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable.
"CentralReach For ABA Data Collection and Storage"
Overall: I am able to record and store all my clients data easily in one safe place.
Pros: I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help!
Cons: Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs.
"Central Reach vs Kareo"
Pros: I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily.
Cons: The meta data does not always pull into a report.
