--- title: "CentralReach Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CentralReach Software - reviews, pricing plans, popular comparisons to other Applied Behavior Analysis products and more." source_url: "https://www.capterra.com/p/140743/CentralReach/" page_type: "product" language: "en" --- # CentralReach Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CentralReach ## What is CentralReach? CentralReach is an AI-powered ABA practice management and EMR platform built specifically for autism and IDD providers. Used by 4,000+ organizations and 200,000+ clinicians, the platform unifies scheduling, clinical documentation, billing and claims, assessments, staff training, and analytics in one HIPAA-compliant system. Its proprietary AI, cari, is trained on billions of care data points and validated by 40+ BCBAs. Built under a Responsible AI framework, cari automates scheduling, compliance audits, and claims workflows to reduce administrative burden, support BACB and payer requirements, and protect revenue. Purpose-built for ABA workflows, CentralReach helps providers improve outcomes, reduce burnout, and scale care delivery. ## What is CentralReach used for? [Applied Behavior Analysis](https://www.capterra.com/applied-behavior-analysis-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Recognitions Shortlist Overall rating Based on 158 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 7% Pros & cons Accessible and intuitive platform Streamlined and organized interface Frequent glitches and slow fixes Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Applied Behavior Analysis / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CentralReach alternatives Highest Rated [4.8 (108)](https://www.capterra.com/p/179836/Theralytics/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.1 (124)](https://www.capterra.com/p/177929/rethink/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.7 (91)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (25)](https://www.capterra.com/p/210165/Behaviorsoft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140743/CentralReach/alternatives/) ## FAQs about CentralReach Overview ### What problems does CentralReach solve? CentralReach solves fragmented ABA operations by combining data collection, scheduling, billing, timesheets, authorizations, and progress reporting in one system. It reduces manual calculations, speeds note conversion, and improves visibility into client progress. BCBAs, RBTs, schedulers, and billing teams benefit most from faster daily workflows and clearer treatment tracking. Answer based on 61 reviews Overview ### Which roles and teams benefit most from CentralReach? CentralReach is most used by ABA clinicians, behavior technicians, and therapy teams who need to document sessions, track client progress, and manage treatment plans. Billing managers, administrative staff, and operations leaders rely on it for scheduling, claims, and reporting, while owners and executives use it to oversee financial performance and service delivery. Answer based on 156 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is CentralReach built for? CentralReach is built primarily for small healthcare practices, with 62% of reviewers from small businesses and 31% from Mental Health Care. It serves Applied Behavior Analysis providers, speech therapy, occupational therapy, and multi-disciplinary practices, with additional use across Hospital & Health Care at 23% and Individual & Family Services at 13%. Answer based on 158 reviews Features and Usability ### What are the key features of CentralReach? CentralReach includes core ABA data collection, behavior tracking, goal tracking, and real-time reporting, with mobile access for offline data collection. Reviewers also focus on client management, appointment scheduling, timesheets, billing and claims management. Differentiating features include Learning Trees, role-based permissions, customizable templates, and CentralReach Learn training modules. Answer based on 39 reviews Getting Started and Support ### How easy is it to onboard and train a team on CentralReach? CentralReach offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Many clinicians and everyday users get comfortable fairly quickly with tutorials and support, while admins and nontechnical staff often need more time for setup, templates, reporting, and learning tree configuration. Answer based on 37 reviews Getting Started and Support ### What customer support options does CentralReach offer, and how do users rate the experience? CentralReach offers email/help desk, a knowledge base, and phone support. Many users describe support as accessible, helpful, and quick, especially during implementation and training. However, others report inconsistent follow-up, outdated help articles, slow ticket responses, and difficulty getting timely help when technical issues or outages affect daily work. Answer based on 32 reviews Features and Usability ### How well does CentralReach handle data collection and reporting? CentralReach supports ABA data collection and reporting in one system, with easy goal tracking, graphs, and report access. RBTs, clinicians, and school-based teams like the quick data-entry workflow, but some organizations report logout issues, inconsistent saved entries, limited reporting flexibility, and a learning curve for advanced setup. Answer based on 39 reviews Features and Usability ### How good is CentralReach for client management? CentralReach manages client records, scheduling, authorizations, goals, and team communication in one place for ABA practices. Therapists, supervisors, and small healthcare teams value shared visibility into programs and progress, though some mention a premium price, admin-heavy workflows, and gaps in areas like parent portal features or profile notes. Answer based on 26 reviews Features and Usability ### Is CentralReach reliable for managing client data? CentralReach stores client data, session details, goals, and graphs in one accessible system, which many ABA teams find convenient. Clinicians and RBTs like the quick data-entry tools and mobile access, but reliability concerns come up often, including crashes, slow loading, missing saved data, and cumbersome bulk or manual data entry. Answer based on 24 reviews ## Pros and Cons Accessible and intuitive platform 81% positive reviews out of 37 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and accessibility across devices. Frequent glitches and slow fixes 88% negative reviews out of 25 Most reviewers indicate bugs and issues disrupt workflow, with glitches, outages, and slow problem resolution common. Streamlined and organized interface 86% positive reviews out of 28 Most reviewers report the user interface is visually clear, well-organized, and supports efficient workflow navigation. Anonymous User CIO, 5,001 - 10,000 employees. "The software is really easy and intuitive to use. And everything is located under one software to manage all aspects of ABA for clients." ## Features AI summary Based on 495 Applied Behavior Analysis reviews Capterra data shows that buyers of Applied Behavior Analysis software rank the following features as their top priorities: - **ABA Data Collection** (**66%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**63%**) - **Reporting/Analytics** (**53%**) CentralReach supports all three of the features reviewers rate highest: ABA Data Collection, Billing & Invoicing, and Reporting/Analytics. Together, these capabilities help providers capture therapy data accurately, manage billing and invoicing more efficiently, and track performance through reporting, allowing teams to improve operational oversight and support better client care. ABA Data Collection 4.1 (37) 83.78% of 37 reviewers that rated this feature as important or highly important Observe and record information about your charge's behaviors and characteristics Reporting/Analytics 4.3 (38) 76.32% of 38 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Mobile Access 3.7 (21) 76.19% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Appointment Management 4.1 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Progress Tracking 4.0 (40) 90.00% of 40 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation For ABA Industry 4.2 (38) 78.95% of 38 reviewers that rated this feature as important or highly important Tools developed specifically for use within applied behavioral analysis industry CentralReach 92 features ### All Features - ABA Data Collection: Observe and record information about your charge's behaviors and characteristics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For ABA Industry: Tools developed specifically for use within applied behavioral analysis industry - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Occupational Therapists: Designed for the use of occupational therapists - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Learning Management: Organize and track educational activities - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.2 (155) 4.2 Based on 155 reviews ## Pricing Value for money 4.1 (99) Value for money 4.1 (99) 4.1 Based on 99 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (130) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (130) 4.3 Based on 130 reviews ## User reviews Overall rating 4.3 Based on 158 reviews Filter by rating 5(86) 4(50) 3(11) 2(7) 1(4) Mentioned topic Sorted by most recent VC Viergela C. Easy access Child Day Care Services ### "Easy access " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 6, 2026 Overall, CentralReach is a comprehensive and effective platform for ABA professionals. It streamlines scheduling, data collection, documentation, and client management in one system, which improves efficiency and organization. However, the platform can be challenging to learn initially, and occasional technical issues may affect the user experience. Pros What I like most about CentralReach: •CentralReach keeps scheduling, session notes, data collection, billing, and client information all in one place, making it convenient and organized. Cons What I dislike most about CentralReach: •The system can sometimes be slow, glitchy, or log users out unexpectedly. •There is a steep learning curve, especially for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kimberly B. RBT Hospital & Health Care ### "It's okay, the app is likely better." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 5, 2026 I liked it but would've likely liked the app better. The website server, however, should be improved so that data points can automatically save without the data collector having to consistently press the button to save data. Pros What I liked most about CentralReach was how easy it is to use when writing session notes. The way the schedule was set-up was also easy to access and view. Cons The actually data collection was sometimes off, mainly because my company used only the website and not the app. As an RBT having a server accurately save the data tracked is highly important however CentralReach would randomly (likely due to using the website only) log me out and erase the data I had collected up until that point because if I did not press the save button after every data point collected. Switched from [RethinkBH](https://www.capterra.com/p/177929/rethink/) I switched companies where one used rethink and the other centralreach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Esther S. SLP Medical Practice ### "Ease of Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 April 16, 2026 Pros CR is thorough for ABA. It allows users to upload reports and has a section for trainings. ABA coworkers found it easy to collect data. Scheduling was rather easy with it as well. Cons It's a bit clunky for ST and OT though, not as user friendly. The notes sections were editable making it more user friendly but it always seemed to take longer to complete and submit notes for OT / ST. Training to use CR took so long! Finding items and editing the site for personalization simply was not user friendly for non techies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Amber A. Behavior Analyst Health, Wellness and Fitness ### "Good software that could use some tweaks " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 September 11, 2025 Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection. Pros I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note. Cons I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Maria C. Owner Mental Health Care ### "CentralReach For Very Small Business" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 24, 2025 I would say I like CentralReach. Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us. Pros CentralReach is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this. Cons The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/) [ABAdesk](https://www.capterra.com/p/185531/ABAdesk/) [Catalyst](https://www.capterra.com/p/203639/Catalyst/) Reasons for choosing CentralReach We would love to switch but no one else has all the bells and whistles we need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ET Emilee T. Behavioral Health Technician Hospital & Health Care ### "CentralReach experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 24, 2025 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Freyxa M. Onboarding and training Supervisor Mental Health Care ### "Central Reach and ABA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it Pros What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s Cons As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Laura L. Certified Occupational Therapy Assistant, COTA Mental Health Care ### "Little good, lots of work- could improve" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 April 10, 2025 Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy. Pros This system supports our clinic's ABA documentation and data collection nicely. Cons This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Julia H. RBT Individual & Family Services ### "Review for CR" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 6, 2025 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Josie G. Apprentice Education Management ### "Positive Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2025 I utilize it daily and it is very feasible. Pros It is very versatile and personalizable. Cons It often lacks or restarts which requires us to lose data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140743/CentralReach/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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