--- title: "CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CentralReach the right Applied Behavior Analysis solution for you? Explore 158 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140743/CentralReach/reviews/" page_type: "reviews" language: "en" --- CentralReach 4.3 (158) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of CentralReach Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews LL Laura L Certified Occupational Therapy Assistant, COTAMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy.“ April 10, 2025 ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “Finding items and editing the site for personalization simply was not user friendly for non techies.“ April 16, 2026 VC Viergela C Easy accessChild Day Care Services, Self-employedUsed the software for: 6-12 months. “Overall, CentralReach is a comprehensive and effective platform for ABA professionals.“ July 6, 2026 VC Viergela C Easy accessChild Day Care Services, Self-employedUsed the software for: 6-12 months. “However, the platform can be challenging to learn initially, and occasional technical issues may affect the user experience.“ July 6, 2026 KB Kimberly B RBTHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “What I liked most about CentralReach was how easy it is to use when writing session notes.“ June 5, 2026 ES Esther S SLPMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “It's a bit clunky for ST and OT though, not as user friendly.“ April 16, 2026 CM Carole M Operation ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier-“ November 21, 2024 AL Alysia L Registered Behavioral TherapistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it.“ February 16, 2025 ## Showing most helpful reviews Showing 1-25 of 158 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jose V. Support Hospital & Health Care Used the software for: Less than 6 months ### "Central Review" September 20, 2018 5.0 I would definitely recommend this software for a normal computer usage, not the app Pros It optimizes a lot of work. We use it to do clinical assessments and it does a great job Cons I believe that there is a lot of improvement areas in the mobil app Review Source Response from CentralReach October 1, 2018 Thank you for the positive review Jose! We're very pleased to be able to help you with your day-to-day work needs. As for the app we are actively improving it and have a new version coming out very soon! JH Jesseca H. Director of Clinical Operations Mental Health Care Used the software for: 2+ years ### "10+ Year Customer " November 20, 2024 5.0 We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others! Pros I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups. Cons As with most technology, there are some errors or glitches that occasionally affect our workflow. Review Source SP Shannon P. Practice Manager Mental Health Care Used the software for: 2+ years ### "Buyer beware" August 5, 2024 1.0 First of all, users need to know that if you are unhappy and decide to switch to another EHR, Central Reach does not give you a copy of your patient records. Each patient document has to be individually downloaded by you, which is a 4 step process that does not keep your naming conventions. Central Reach may have some of features that you need or would like, but each individual feature is a high additional monthly cost to add on. The software is cumbersome, clunky and not at all user-friendly. Reports are also clunky and require a ton of manual modification to be usable, and do not contain all of the information you would commonly need. Supposedly, you can have better reports turned on for your practice, but it costs significantly more. The basic mobile site does not work for your BTs and. After many years of making it work, with tons of service disruptions because the software was down for sometimes days at a time, and not trusting that the high additional monthly costs would make it that much better for us, we decided to switch to a different platform, only to be told that they had automatically renewed our annual policy a full month before it was due for renewal, insisting that our contract had been on auto-renewal for years even though they manually renewed with us every year prior. They then pointed us to a subsection of their website that stated that contracts will be automatically renewed at their discretion and that cancellations need to be requested more than 45 days in advance of the renewal date, which again, I had done, but because they renewed our annual contract a month early without notifying us, they did not count our notice as sufficient and were unwilling to discuss this, acting as if their hands were somehow tied. This company does not care at all about their customers, they only care about squeezing every last dollar out of you for a subpar product. Buyer be very very wary. Pros I'm honestly having trouble identifying a positive thing about Central Reach. Cons Complete lack of transparency around contracts, billing, and patient data. Review Source VR Verified Reviewer ABA Therapist Mental Health Care Used the software for: 6-12 months ### "CentralReach For ABA Data Collection and Storage" February 17, 2021 4.0 I am able to record and store all my clients data easily in one safe place. Pros I like how CentralReach systematically prompt fades as the client got closer to acheiving our behavioral targets. It was relatively simple to use and I use it for 7 hours each day so that's a huge help! Cons Although I know that it's imperative for the system to log out after a period of pause for HIPPA reasons, however, I wish the system let you stay logged on for a bit longer since I would constantly have to re-log back in during the time I was administering DTTs. Review Source FM Freyxa M. Onboarding and training Supervisor Mental Health Care Used the software for: 6-12 months ### "Central Reach and ABA" April 10, 2025 4.0 My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it Pros What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s Cons As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided Review Source VR Verified Reviewer Executive Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Total Lack of Sales Integrity" April 21, 2020 2.0 I very much regret this purchase and am even considering making a switch AGAIN despite the high switching costs. I had a good customer success lead but she couldn't do anything to help the fact that we had a sales rep who over promised and could not deliver. Pros Clean interface, customized forms. Pricing is okay. Cons I finally have to review this because I am so frustrated with this software! So much was promised during the sales process and once we were well into implementation, one by one these things were denied. Additionally, as soon as you "go live" you are directed to use the support ticket function for any questions or issues, and they direct everything to an Ideas Portal which is not maintained. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CentralReach False promises made during the sales process. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion is no longer supported by Allscripts and it is a risk to keep using the service. Review Source ET Emilee T. Behavioral Health Technician Hospital & Health Care Used the software for: 6-12 months ### "CentralReach experience " April 24, 2025 5.0 Positive overall experience, would recommend to others in similar fields. Pros Ease of use, navigation was fairly intuitive, able to communicate internally. Cons Was difficult to navigate from a cell phone, some functions worked better on a desktop. Review Source KG Kelly G. RBT Mental Health Care Used the software for: 2+ years ### "All in one!" February 6, 2025 5.0 Pros That everything as a therapist was in one place. I was able to review data, plans, graphs, and be able to assist with reassessments and other things at ease. Cons The cost, was per therapist which adds up quickly if each client as 2 therapists. Review Source MB Makenzy B. BCBA Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" February 7, 2025 5.0 Pros Being able to individualize prompts, user friendly, calendar/ session notes were user friendly to complete Cons Not being able to track data when not connected to wifi Review Source JH Julia H. RBT Individual & Family Services Used the software for: 1-2 years ### "Review for CR" March 6, 2025 4.0 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review Source AA Ashley A. BCBA Health, Wellness and Fitness Used the software for: 6-12 months ### "Good, would use again " February 14, 2025 4.0 Overall it was good, I would use them again but I prefer our current platform Pros I liked features that it included such as having all platforms within one and the option to pull reports Cons The data platform was not as easy to use. Setting up a profile was very tedious and bulk copying targets were also tedious Review Source CM Carole M. Operation Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Good overall" November 21, 2024 4.0 The system is user friendly - Both employees and clients can use the system to keep track on the progress and communicate - Employee can convert notes of session easily. Set up is easy. Integrated with insurance company for easy reimbursement' Some reporting may be tricky. With the constant support and changes this platform is a good option Pros Customer service is amazing as you have your own manager attach to your account- Always improving to make client experience easier- Robust learning platform for ABA industry. The learning platform is growing and adapting to client demand. Cons The help SOP are not always up to date-Agent send them over and you have to reach back until you can get help. Scheduling AI at a starting point program- We have not save time yet with this additional tool. Reporting and tracking in the Learning platform is weak, Making it hard to follow progress on the learning side. Review Source AB Angela B. BCBA Individual & Family Services Used the software for: Less than 6 months ### "Helpful Product " January 20, 2025 4.0 I enjoyed the easeat which records and concerns could be automatically communicated. Pros Convenience i enjoyed the convenience of a well designed system. Cons I had no complaints when using Central Reach. Review Source TB Tiler B. Sr. Admin Assistant Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" September 12, 2024 5.0 My overall experience was honestly great. Pros Central reach allows you to have everything in one place. I used it at a former employer and absolutely love it. Cons There were a lot of changes and updates and sometimes they werent the easiest to adjust to. Review Source GA Grant A. Owner Accounting Used the software for: 2+ years ### "Great for billing, terrible for accounting" July 8, 2022 1.0 Overall this software is a mess from an accounting perspective. Reporting is seldom consistent and it is incredibly difficult to tie out Central Reach to an accounting system like Quickbooks that it cannot integrate with directly. Central Reach is great for billing from what I understand but if you plan to implement this software please be prepared for your accounting team to face challenges with using it. Pros This software is great and flexible with client billing in my experience. There are many modules and options to customize the CRM aspects of Central Reach Cons Dealing with Central Reach as an accountant is an atrocious experience. Two people running the same revenue or AR reports can show different numbers, and the live accounting system means that running a report on 7/15 for data ranging from 1/1 through 6/30 for example would actually provide data through the exact time you are running it, meaning 7/15. If you want a report showing data only through a certain date you will need to run the report on that exact date but the issue for larger organizations means that RBTs and other employees will have unconverted appointments which throw off the reports. Review Source BT Brittany T. Director of Compliance and Systems Support Hospital & Health Care Used the software for: 2+ years ### "Great software!" April 27, 2023 4.0 Overall, CR is a great product for ABA service providers. Pros CentralReach is very user friendly. Their support teams can help you before during and after implementation. The platform is easy to learn and efficient. Cons The clinical features could use some enhancements when it comes to collecting session data and building learning trees/treatment plans. Review Source MG Madison G. Benefits Specialist Hospital & Health Care Used the software for: 2+ years ### "Personally, not a fan." May 12, 2022 3.0 My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them. Pros This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry. Cons This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work). Review Source NL Nick L. Billing Manager Mental Health Care Used the software for: 2+ years ### "Love Central Reach" April 27, 2023 5.0 I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it. Pros As an administrator/biller, Central reach provides all the tools needed to easily submit, track, and collect on claims. Cons The Invoicing and Credit Card collections need improving. There are workarounds and its not debilitating, but the functionality could be way better. Review Source CT Connie T. Partner/Finance Director Medical Practice Used the software for: 1-2 years ### "Been using a little over a year and overall very happy with the product" April 28, 2023 5.0 Overall, we have been happy with the software and the support team. Pros As the billing director, I am impressed with the ease of billing, sending claims and follow-up. Cons The ability to print notes for audits. This seems like a very difficult and time consuming task compared to our old system. Review Source PA Philip A. CEO Hospital & Health Care Used the software for: 2+ years ### "Central Reach" April 28, 2023 4.0 We have been a Central Reach user for over 10 years. Best product for ABA practices. Pros Central Reach is the best software for ABA practices. Cons Down time and functionality busts when new releases occur. Reason for choosing CentralReach Ease of use. Review Source VR Verified Reviewer Owner and Behavior Analyst Hospital & Health Care Used the software for: 2+ years ### "The best all-around software to manage an ABA practice" December 19, 2018 4.0 Pros Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes. Cons The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology. Review Source BL Birdem L. Remote Staff Medical Practice Used the software for: 1-2 years ### "Central Reach Experience" April 27, 2023 5.0 My overall experience with Central Reach is very good. Excluding the cons I mentioned, the product is almost perfect and definitely on the right path. Pros The most impactful feature that I noticed with this product is how easy it is to use. It's very user friendly and clean, with the bonus of having a regular updates and as well as quick responding customer support. Cons The least favorite I have with this product is, every time there is a new feature added, some functions tend to get temperamental and glitchy. Review Source SM Sara M. Operations Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "CR Review" October 31, 2019 5.0 Our cash flow seems to have improved since we have been using Central Reach. Staff seems to be happy that they don't have to sign into multiple platforms. Pros I like how most processes that we need are all in one place. Cons Reports should be a built in cost and not extra for the advanced reports. When we first looked at the advanced report option for a week we thought they were not as powerful or useful as they should be. The scheduling could really use some improvement. I believe this is being worked on however. If it is, I would be happy to help in beta testing. Not allowing a group appointment for things like Company Wide meetings. Currently you have to go into each staffs calendar and ad them separately. It would be nice to have some basic options such as turning off "generics" from showing in drop down lists of people. Reoccurring tasks and being able to sign a task to multiple people at one time. Accommodate for various travel time and mileage reimbursement scenarios regarding scheduling. Review Source NG Nic G. CEO Mental Health Care Used the software for: 2+ years ### "I do not recommend" January 27, 2022 2.0 Pros Data collection options are great. Overall system, when working, is relatively easy to use. Cons Frequent problems with servers being down, slow processing, and more recently missing data. Review Source SS Sage S. RBT Mental Health Care Used the software for: 6-12 months ### "Gets Job Done but Could be More User Friendly" November 8, 2019 4.0 I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo. Pros I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy. Cons I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.