# Page 2 | CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CentralReach the right Applied Behavior Analysis solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of CentralReach ## Showing most helpful reviews Showing 26-50 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Esther S. SLP Medical Practice Used the software for: 2+ years ### "Ease of Use" April 16, 2026 4.0 Pros CR is thorough for ABA. It allows users to upload reports and has a section for trainings. ABA coworkers found it easy to collect data. Scheduling was rather easy with it as well. Cons It's a bit clunky for ST and OT though, not as user friendly. The notes sections were editable making it more user friendly but it always seemed to take longer to complete and submit notes for OT / ST. Training to use CR took so long! Finding items and editing the site for personalization simply was not user friendly for non techies. Review Source MC Maria C. Owner Mental Health Care Used the software for: 2+ years ### "CentralReach For Very Small Business" June 24, 2025 3.0 I would say I like . Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us. Pros is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this. Cons The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/)[ABAdesk](https://www.capterra.com/p/185531/ABAdesk/)[Catalyst](https://www.capterra.com/p/203639/Catalyst/) Reason for choosing CentralReach We would love to switch but no one else has all the bells and whistles we need Review Source LL Laura L. Certified Occupational Therapy Assistant, COTA Mental Health Care Used the software for: 2+ years ### "Little good, lots of work- could improve" April 10, 2025 3.0 Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy. Pros This system supports our clinic's ABA documentation and data collection nicely. Cons This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). Review Source EQ Emma Q. Registered Behavior Technician Hospital & Health Care Used the software for: 2+ years ### "Centra Reach " February 27, 2025 3.0 I have been using it for 3 years and definitely think it does a nice job overall for all the things I use it for in my day to day work. I have seen some other platforms for data collection and I do think CR is the best looking platform and does well overall Pros I like that is accessible on many different devices and is very versatile in its use. I can edit and change many settings to fit my needs. Cons It often logs me out while I am using it and will delete the data I have inputed within it. I also don't like that I can only be logged in on what device at a time. I often want to have it open on my tablet and laptop at the same time during work. Review Source AA Amber A. Behavior Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Good software that could use some tweaks " September 11, 2025 3.0 Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection. Pros I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note. Cons I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious. Review Source MF Maria F. COO Mental Health Care Used the software for: 1-2 years ### "CR experience " December 10, 2024 4.0 Overall we have had a positive experience. We are considering the payroll options with CR. Pros I appreciate the system is easy to use and pretty straight forward. Cons I dislike that calendars do not reflect converted changes. Some features for management are difficult to manuver. Review Source JH Jesseca H. Director of Clinical Operations Mental Health Care Used the software for: 2+ years ### "10+ Year Customer " November 20, 2024 5.0 We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others! Pros I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups. Cons As with most technology, there are some errors or glitches that occasionally affect our workflow. Review Source VR Verified Reviewer Director, Behavior Analytic Services Medical Practice Used the software for: 2+ years ### "Central Reach in the real deal!" November 24, 2024 5.0 I have always had a good experience. Whenever I need assistance, someone always gets back to me quickly. They have an answer and instructions! Pros Central reach is more intuitive than other software. Cons I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget!!! Switched from [EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/) I advocated for the switch. Precision Care is nothing like Central Reach and I was starting an ABA clinic for this Non-profit. I had used it in the past. They went for it:) Review Source KG Kelly G. RBT Mental Health Care Used the software for: 2+ years ### "All in one!" February 6, 2025 5.0 Pros That everything as a therapist was in one place. I was able to review data, plans, graphs, and be able to assist with reassessments and other things at ease. Cons The cost, was per therapist which adds up quickly if each client as 2 therapists. Review Source SN Sadie N. RBT Child Day Care Services Used the software for: 6-12 months ### "CentralReach Experience " February 17, 2025 4.0 Overall I have had a positive experience using Pros What I liked most about is the ease of use. Cons What I like least about central reach is when it crashes and does not save data. Switched from [Relias](https://www.capterra.com/p/179573/Relias/) The company I was with changed to Central Reach Review Source JH Julia H. RBT Individual & Family Services Used the software for: 1-2 years ### "Review for CR" March 6, 2025 4.0 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review Source MB Makenzy B. BCBA Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" February 7, 2025 5.0 Pros Being able to individualize prompts, user friendly, calendar/ session notes were user friendly to complete Cons Not being able to track data when not connected to wifi Review Source MN Michelle N. BI Director Mental Health Care Used the software for: 2+ years ### "CR Review - December 2024" December 9, 2024 4.0 It's been much better the past year with less down time. Pros It's an all-in-one system so it's easier to search for everything. Cons The maintenance where system down is inconvenience. The utilization module is not as accurately calculated. Some functions are not working as intended. Review Source BL Birdem L. Team Leader Medical Practice Used the software for: 2+ years ### "The Great Central Reach Experience." December 5, 2024 5.0 Experience is very nice, interface is very easy to navigate. Pros Easy to navigate, ang after sales is great too. Cons There are updates that they roll out recently that did made my experience hard. I hope they roll back filtering system. Review Source AB Angela B. BCBA Individual & Family Services Used the software for: Less than 6 months ### "Helpful Product " January 20, 2025 4.0 I enjoyed the easeat which records and concerns could be automatically communicated. Pros Convenience i enjoyed the convenience of a well designed system. Cons I had no complaints when using Central Reach. Review Source TB Tiler B. Sr. Admin Assistant Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" September 12, 2024 5.0 My overall experience was honestly great. Pros Central reach allows you to have everything in one place. I used it at a former employer and absolutely love it. Cons There were a lot of changes and updates and sometimes they werent the easiest to adjust to. Review Source JB Jeff B. CFO Hospital & Health Care Used the software for: 2+ years ### "Great Comprehensive Platform for End to End ABA Processes" April 27, 2023 5.0 I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, \[sensitive content hidden\] ! Pros Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement. Cons Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements. Review Source VR Verified Reviewer Owner/COO Mental Health Care Used the software for: 1-2 years ### "All encompassing program" December 14, 2020 5.0 I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable. Pros CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources. Cons The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system. Reason for choosing CentralReach We did price other data collection services (but I don't remember specific names). I kept coming back to CR because of their history (founders and time in the industry). They felt solid, tried and true. No one has the time to test out a new company or to switch over if something isn't right. Review Source HJ Harry J. Chief Executive Officer Hospital & Health Care Used the software for: 1-2 years ### "A Valuable Partner for Jackson Family Human Services" April 28, 2023 5.0 At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership. Pros WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform. Cons The learning curve associated with implementing, technical issues or shutdowns during last year. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing CentralReach The sales team at Central Reach did an excellent job of explaining how their platform could benefit our organization. Switched from [ABA Practice Management](https://www.capterra.com/p/253587/ABA-Practice-Management/) We were searching for a practice management software that provides a comprehensive solution for the entire practice, from start to finish. Review Source CS CLAUDIA S. CEO Mental Health Care Used the software for: 2+ years ### "Too expensive to not care" May 29, 2024 3.0 POOR! Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL. Pros Good overall Practice management solution. Cons Expensive, additional functionality cost more, poor customer support. Reason for choosing CentralReach At that time, the sales pitch was great and I was lead to believe that I would implement just the practice management or the clinical piece separately. I then found out that they both have to be implemented and even though they are licensed separately, each user needs both licenses to do anything. Review Source JM Jaime M. Operations Analyst Mental Health Care Used the software for: 1-2 years ### "Great Customer Service, Great Product!" May 4, 2023 4.0 Overall, it has been a good experience switching to throughout the past year. There have been a lot of growing pains, but we are definitely able to keep an eye on everything from intake to billing much more efficiently than before. Pros Moving to has had an extremely positive impact on our day-to-day operations. It is intuitive and user friendly. It can do nearly everything that our old system could not do, faster & better! They are constantly updating and improving the interface and features. Cons Since CR is in use in a variety of states/markets/etc, if we have a specific feature request that only affects a small number of organizations, or only affects our organization, it is placed at the bottom of the development list. Which, from a business standpoint, totally makes sense and we understand, but can occasionally be frustrating if we can't find a suitable workaround while it is developed. Review Source RO Rachel O. BCBA/Owner Hospital & Health Care Used the software for: 6-12 months ### "High Hopes, Massive Letdown" June 10, 2021 2.0 Extremely poor customer service. Extremely expensive for poor follow through. Pros The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals. Cons Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable. Reason for choosing CentralReach I chose CR initially because I had a positive experience with them at another company. Review Source PT Perle T. BCBA Hospital & Health Care Used the software for: 1-2 years ### "Do not use for ABA data collection purposes" November 17, 2021 2.0 The technical difficulties combined with the very complicated user experience make this a platform I discourage ABA providers from using. Pros The calendar views, authorization management and utilization are great to use. Cons The process to setting up data collection for ABA providers requires a huge amount of response effort compared to other platforms like Catalyst. The procedures are so disjointed between the overall data book, the goals, importing curriculums, I work twice as hard to include relevant info. In order to be compatible with their reporting system, you have to place information at goal levels that should be at target level or enter it twice if you wish to access it logically for data analysis. The graph view does not allow for trends across anything but an entire time period (does not adjust per month or 3 month period for example), if you switch data to per week or month, goal and phase change lines disappear. You cannot view an average of data. The reports generated looked very unprofessional and you cannot alter graphs to different views unless you manually delete them and re-import. The list goes on. The CONSTANT tech issues lead to problems with session timers, saving data, trouble with rates that took months to resolve, and often a complete inability to access any necessary parts of the platform during business hours. At least 1 time per week there are issues, sometimes more. Our clients and staff pay the price for this. Review Source BR Brad R. Application Analyst Primary/Secondary Education Used the software for: 1-2 years ### "CR for the Win" April 28, 2023 5.0 Pros The usability of the platform is a huge benefit for this software. Navigation is easy for our users plus there are multiple ways to get to the same "end result" which is highly effective for workflows. CR's ability to have an all-inclusive product for client information, scheduling, data collection and reporting are very valuable for our business. Last but not least is the level of customer service we receive. It is TOP NOTCH especially from our Customer Success Lead! Cons One area for improvement would be to integrate with organization's SSO via Azure AD. This has presented an obstacle for us in meeting our CIS requirements. Review Source RM Rebecca M. Lead Accountant Hospital & Health Care Used the software for: 6-12 months ### "AAI- ABA Therapy performance review" April 27, 2023 5.0 We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them. Pros Centralized approach to billing/practice management. Cons The inability to create simple reports from a financial accounting standpoint. It is clear Central Reach has "some" accounting aspects but proper accounting is best managed by using offline worksheets in conjunction with the reports available inside Central Reach. 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