# Page 2 | CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CentralReach the right Applied Behavior Analysis solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of CentralReach ## Showing most helpful reviews Showing 26-50 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Maria C. Owner Mental Health Care Used the software for: 2+ years ### "CentralReach For Very Small Business" June 24, 2025 3.0 I would say I like CentralReach. Representatives have been great most of the time. Putting in a ticket is slow to get things resolved. I used to be able to call and get things done right away. I have been using CR for over 12 years now, and I like to think I gave them some good ideas in the beginning. Just very expensive for us. Pros CentralReach is great to have everything in one place, such as data collection, onboarding paperwork, timesheets, billing, claims, invoicing, trainings, etc. Haven't been able to find another platform that has all of this. Cons The cost of all the add-ons is a bit much. Also, having to pay that for each employee when only certain ones use a feature. Very expressive for a small company like mine. Not a fan of the app and their checklists. Lastly, it's annoying that they don't connect with all the other platforms we use. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/)[ABAdesk](https://www.capterra.com/p/185531/ABAdesk/)[Catalyst](https://www.capterra.com/p/203639/Catalyst/) Reason for choosing CentralReach We would love to switch but no one else has all the bells and whistles we need Review Source LL Laura L. Certified Occupational Therapy Assistant, COTA Mental Health Care Used the software for: 2+ years ### "Little good, lots of work- could improve" April 10, 2025 3.0 Fine for the minimal amount I use it now. We ended up setting up a second EMR for the Speech and OT providers to document in, and only upload the necessary documents into CR. I mostly use CR Calendar, and convert notes-> billing weekly visits. But it works well for the ABA staff, unless it is being glitchy. Pros This system supports our clinic's ABA documentation and data collection nicely. Cons This system does not support creating Speech, Or OT Evaluations and documents - those were written in Word/ Docs and copy/ pasted in when we used CR for documenting purposes. Also the calendar feature is too rigid, not easy to create or change appointments at all, or to see when other providers have appointments with shared clients (ON the calendar). Review Source MF Maria F. COO Mental Health Care Used the software for: 1-2 years ### "CR experience " December 10, 2024 4.0 Overall we have had a positive experience. We are considering the payroll options with CR. Pros I appreciate the system is easy to use and pretty straight forward. Cons I dislike that calendars do not reflect converted changes. Some features for management are difficult to manuver. Review Source EQ Emma Q. Registered Behavior Technician Hospital & Health Care Used the software for: 2+ years ### "Centra Reach " February 27, 2025 3.0 I have been using it for 3 years and definitely think it does a nice job overall for all the things I use it for in my day to day work. I have seen some other platforms for data collection and I do think CR is the best looking platform and does well overall Pros I like that is accessible on many different devices and is very versatile in its use. I can edit and change many settings to fit my needs. Cons It often logs me out while I am using it and will delete the data I have inputed within it. I also don't like that I can only be logged in on what device at a time. I often want to have it open on my tablet and laptop at the same time during work. Review Source JH Jesseca H. Director of Clinical Operations Mental Health Care Used the software for: 2+ years ### "10+ Year Customer " November 20, 2024 5.0 We have worked with CR for over ten years and have been successful in many ways. We use the system to many aspects of our day to day operations. I would highly recommend CR to others! Pros I really appreciate the support I receive from the Central Reach team. There has been a lot of growth and new features and they are always there to walk us through the steps and hiccups. Cons As with most technology, there are some errors or glitches that occasionally affect our workflow. Review Source AA Amber A. Behavior Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Good software that could use some tweaks " September 11, 2025 3.0 Over all it's a decent software that has room to improve. I wish I could meld it with other software to combine preferences and improve client data collection. Pros I liked the data collection page and methods to collect data. I also like how you can view the graphs as you're collecting data. I did like the ability to structure the session note. Cons I did not like the method to add and manage new goals. It's very tedious and difficult to understand if you're not fully trained on it. Adding and removing appointments was also tedious. Review Source FM Freyxa M. Onboarding and training Supervisor Mental Health Care Used the software for: 6-12 months ### "Central Reach and ABA" April 10, 2025 4.0 My overall experience with Central region has been really good, really user-friendly and really easy to grab a hold of it Pros What I like about Central, which is that is a software that has only information and it’s really useful, friendly, including the mobile app to just take data or just to have information as an HR admin, it’s a really good and forward software to make everyone’s life easier and it doesn’t matter if it’s from the clients’ end or company’s Cons As good as it is, what I like the least about reach is how general it can be, and how specific permissions cannot be provided Review Source VR Verified Reviewer Director, Behavior Analytic Services Medical Practice Used the software for: 2+ years ### "Central Reach in the real deal!" November 24, 2024 5.0 I have always had a good experience. Whenever I need assistance, someone always gets back to me quickly. They have an answer and instructions! Pros Central reach is more intuitive than other software. Cons I will forget how to do something that I do not have to do often but...I can go to the help site and typically find the answer. I can also save the instructions easily for the next time I forget!!! Switched from [EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/) I advocated for the switch. Precision Care is nothing like Central Reach and I was starting an ABA clinic for this Non-profit. I had used it in the past. They went for it:) Review Source DK Destini K. COO Mental Health Care Used the software for: 2+ years ### "CR quick review" December 4, 2024 4.0 Good features, nice customer service, addition of AI will be helpful Pros Multiple functions in one SaaS as well as desktop and mobile capabilities. Cons Outage and errors are problematic. Desktop and mobile features not always the same or compatible. Alternatives considered [AlohaABA](https://www.capterra.com/p/192774/AlohaABA/)[Rethink](https://www.capterra.com/p/177929/rethink/)[Motivity](https://www.capterra.com/p/231675/Motivity/) Reason for choosing CentralReach Considered switching, price and ease due to time to transition kept us with CR. Review Source AL Alysia L. Registered Behavioral Therapist Hospital & Health Care Used the software for: 1-2 years ### "Easier with update " February 16, 2025 5.0 It was better towards the end of my experience with central reach. Pros With the new update my last company was able to afford the Ai generator. It made it easier to write notes in time. Cons Before the update it was hard to write notes on time and it glitched a lot kicking myself and other coworkers out of the note before saving it. Review Source JH Julia H. RBT Individual & Family Services Used the software for: 1-2 years ### "Review for CR" March 6, 2025 4.0 Pros The ease of use to different staff levels. Cons Constant crashing initially in my experience. Review Source MN Michelle N. BI Director Mental Health Care Used the software for: 2+ years ### "CR Review - December 2024" December 9, 2024 4.0 It's been much better the past year with less down time. Pros It's an all-in-one system so it's easier to search for everything. Cons The maintenance where system down is inconvenience. The utilization module is not as accurately calculated. Some functions are not working as intended. Review Source AA Ashley A. BCBA Health, Wellness and Fitness Used the software for: 6-12 months ### "Good, would use again " February 14, 2025 4.0 Overall it was good, I would use them again but I prefer our current platform Pros I liked features that it included such as having all platforms within one and the option to pull reports Cons The data platform was not as easy to use. Setting up a profile was very tedious and bulk copying targets were also tedious Review Source JG Josie G. Apprentice Education Management Used the software for: 6-12 months ### "Positive Review" March 5, 2025 5.0 I utilize it daily and it is very feasible. Pros It is very versatile and personalizable. Cons It often lacks or restarts which requires us to lose data. Review Source TB Tiler B. Sr. Admin Assistant Mental Health Care Used the software for: 1-2 years ### "Central Reach Review" September 12, 2024 5.0 My overall experience was honestly great. Pros Central reach allows you to have everything in one place. I used it at a former employer and absolutely love it. Cons There were a lot of changes and updates and sometimes they werent the easiest to adjust to. Review Source CS CLAUDIA S. CEO Mental Health Care Used the software for: 2+ years ### "Too expensive to not care" May 29, 2024 3.0 POOR! Central Reach has not provided us with an adequate solution for issues with Change Healthcare and the cost keeps creeping up with no discounts for bundling at ALL. Pros Good overall Practice management solution. Cons Expensive, additional functionality cost more, poor customer support. Reason for choosing CentralReach At that time, the sales pitch was great and I was lead to believe that I would implement just the practice management or the clinical piece separately. I then found out that they both have to be implemented and even though they are licensed separately, each user needs both licenses to do anything. Review Source AH Ashley H. Application Support Specialist Mental Health Care Used the software for: 2+ years ### "I've been around the block!" April 27, 2023 5.0 CentralReach has opened up so many more avenues for our company to be able to expand and grow within the field of ABA treatment. They continue to offer more and more features and work to perfect those features. The support that comes with the system is exceptional as well! Whenever we have questions about whether we can do something or not, the answer is immediate. Pros When I first started using CentralReach I was in a Senior level position. I will be honest that I was intimidated by all of the features and functions within CentralReach but as I began learning more and practicing within the system, I caught on quickly and easily. I was most impressed by CentralReach Learn and all of the clinical features that were available to me. From data collection options for my clients to reviewing that data collected, CentralReach made the process quick and easy for me over the traditional paper and pencil methods I was used to. Cons Like every electronic data collection tool, there are going to be glitches in the system. When those glitches occur, they halt client sessions and sometimes client progress. Thankfully, CentralReach offers the option of printing paper data sheets in the event electronic data collection is not an immediate option (whatever the reason may be). There is also the CR Mobile application allowing for offline data collection in a pinch, which makes the pains that technology can hold at any given moment, much more bearable. Review Source JB Jeff B. CFO Hospital & Health Care Used the software for: 2+ years ### "Great Comprehensive Platform for End to End ABA Processes" April 27, 2023 5.0 I would recommend Central Reach to other ABA providers looking to make a switch. I have also been consistently impressed by the system improvements over our time with CR as well as the continued level of involvement and support from our customer success lead, \[sensitive content hidden\] ! Pros Central Reach is user friendly, allows for significant flexibility to meet the needs of our organization, but at the same time provides critical structure and process consistency for users across different functions and locations. One of the few platforms that incorporates all end-to-end processes on one seamless platform. It is also evident that Central Reach has a continued eye towards system improvement. Cons Central Reach is a premium product but comes at a premium price tag, especially when infrequent users are charged the same monthly rate as heavy users. The parent portal and client invoicing are two areas that could use some improvements. Review Source VR Verified Reviewer Owner/COO Mental Health Care Used the software for: 1-2 years ### "All encompassing program" December 14, 2020 5.0 I am a CR fan. I've appreciated the many details in the program along with the accessibility to their internal experts to offer help when needed. They are patient and responsive and ease the frustration of the learning curve to get this up and running. It's a quality product and has been very reliable. Pros CR knows ABA and that is evident in how the data collection works. It sorts, collects, reports, and stores all the important information all in one place. It is comprehensive and as detailed as you want it to be with the ability to select any level of permissions for each employee. It graphs beautifully and offers labels and other ways to customize every module. Our schedule is seen in CR, our payroll runs from the timesheets, the billing module fills out the form with the ability to upgrade to electronic billing from their site. Links are created for intake of clients and employees. There is a small business team who has been very responsive and happy to help as we grew into this program. They are also evolving and making it easier to learn as they offer more help classes, webinars and online resources. Cons The main negative is the price. As our company has grown so has our monthly bill limiting the amount of upgrades we can afford to use. Inquiries about cost and price of these upgrades have also been hard to come by as the sales team isn't as responsive as the customer service team. One thing I would request to change is to allow a pro-ration cost of the monthly use. I have to cut off providers who are leaving on a certain day and may miss out on a week of services because I'm being charged for an entire month subscription only being used for a day or two. (I also would not recommend the company who handles collection of the monthly fees. Their website is not user friendly and primitive) The last negative is that we're invested now. It would be overwhelming to even think about switching to another data company even if we wanted to. I'm happy I don't want to, but feel we're at the point of no return and know the price will just continue to climb as we add providers into the system. Reason for choosing CentralReach We did price other data collection services (but I don't remember specific names). I kept coming back to CR because of their history (founders and time in the industry). They felt solid, tried and true. No one has the time to test out a new company or to switch over if something isn't right. Review Source HJ Harry J. Chief Executive Officer Hospital & Health Care Used the software for: 1-2 years ### "A Valuable Partner for Jackson Family Human Services" April 28, 2023 5.0 At Jackson Family Human Services, we are thrilled to have Central Reach as a partner. The clinicians providing services to children and adults in inner cities and rural communities have expressed their satisfaction with the tools and support provided by Central Reach.Central Reach has been instrumental in helping our organization streamline our processes and improve efficiency. Their user-friendly platform has allowed us to manage our client data more effectively and has provided our clinicians with the necessary tools to deliver high-quality care to our clients.One of the most impressive aspects of Central Reach is their commitment to innovation and their ability to adapt to the changing needs of the healthcare industry. Their ongoing development of new features and updates has enabled us to stay ahead of the curve and offer the best possible services to our clients.Overall, Central Reach has been a valuable partner for Jackson Family Human Services, and we highly recommend their services to other healthcare organizations. Thank you, Central Reach, for your support and partnership. Pros WE appreciate the user-friendly platform and the extensive features offered by Central Reach. The platform is easy to use, which enables us to streamline their processes and manage our client data more effectively. The verity of services offered such as data collection, scheduling, billing, and reporting, are also highly valued. Central Reach's platform serves as a one-stop-shop for our organizations, enabling us to manage all aspects of our operations within a single platform. Cons The learning curve associated with implementing, technical issues or shutdowns during last year. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing CentralReach The sales team at Central Reach did an excellent job of explaining how their platform could benefit our organization. Switched from [ABA Practice Management](https://www.capterra.com/p/253587/ABA-Practice-Management/) We were searching for a practice management software that provides a comprehensive solution for the entire practice, from start to finish. Review Source RO Rachel O. BCBA/Owner Hospital & Health Care Used the software for: 6-12 months ### "High Hopes, Massive Letdown" June 10, 2021 2.0 Extremely poor customer service. Extremely expensive for poor follow through. Pros The graphing and data collection portion of the software displays in a very clean and clear way. I enjoyed programming with Central Reach because of the thousands of configuration options--it helped me be creative as a practitioner without having to reinvent the wheel multiple times because I could bank goals. Cons Customer Service was good when available, but it was extremely difficult to receive the level of help I needed in a timely fashion. I am a small operation. Every single delayed claim impacts my livelihood. Waiting a month for an appointment or email response is taxing--waiting SIX MONTHS for technical issues to even be responded to is not acceptable. Reason for choosing CentralReach I chose CR initially because I had a positive experience with them at another company. Review Source GA Grant A. Owner Accounting Used the software for: 2+ years ### "Great for billing, terrible for accounting" July 8, 2022 1.0 Overall this software is a mess from an accounting perspective. Reporting is seldom consistent and it is incredibly difficult to tie out Central Reach to an accounting system like Quickbooks that it cannot integrate with directly. Central Reach is great for billing from what I understand but if you plan to implement this software please be prepared for your accounting team to face challenges with using it. Pros This software is great and flexible with client billing in my experience. There are many modules and options to customize the CRM aspects of Central Reach Cons Dealing with Central Reach as an accountant is an atrocious experience. Two people running the same revenue or AR reports can show different numbers, and the live accounting system means that running a report on 7/15 for data ranging from 1/1 through 6/30 for example would actually provide data through the exact time you are running it, meaning 7/15. If you want a report showing data only through a certain date you will need to run the report on that exact date but the issue for larger organizations means that RBTs and other employees will have unconverted appointments which throw off the reports. Review Source BR Brad R. Application Analyst Primary/Secondary Education Used the software for: 1-2 years ### "CR for the Win" April 28, 2023 5.0 Pros The usability of the platform is a huge benefit for this software. Navigation is easy for our users plus there are multiple ways to get to the same "end result" which is highly effective for workflows. CR's ability to have an all-inclusive product for client information, scheduling, data collection and reporting are very valuable for our business. Last but not least is the level of customer service we receive. It is TOP NOTCH especially from our Customer Success Lead! Cons One area for improvement would be to integrate with organization's SSO via Azure AD. This has presented an obstacle for us in meeting our CIS requirements. Review Source BT Brittany T. Director of Compliance and Systems Support Hospital & Health Care Used the software for: 2+ years ### "Great software!" April 27, 2023 4.0 Overall, CR is a great product for ABA service providers. Pros CentralReach is very user friendly. Their support teams can help you before during and after implementation. The platform is easy to learn and efficient. Cons The clinical features could use some enhancements when it comes to collecting session data and building learning trees/treatment plans. Review Source MG Madison G. Benefits Specialist Hospital & Health Care Used the software for: 2+ years ### "Personally, not a fan." May 12, 2022 3.0 My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them. Pros This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry. Cons This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work). Review Source Talk to a Capterra advisor for free and get results within 15 minutes.