# Page 3 | CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CentralReach the right Applied Behavior Analysis solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of CentralReach ## Showing most helpful reviews Showing 51-75 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Madison G. Benefits Specialist Hospital & Health Care Used the software for: 2+ years ### "Personally, not a fan." May 12, 2022 3.0 My company uses Central Reach both on the billing and payroll/time tracking side. Overall, I am not a fan of this software and we are looking to move our business elsewhere in the near future. However, while my business has outgrown Central Reach, other small companies may find it's capabilities just right for them. Pros This software might be good on the billing / medical record management side. That is not the way I personally use this software, so I cannot judge if it is a strong competitor in this industry. Cons This system breaks A LOT. We often have days where the site is down (we've even had weeks) which has significantly impacted my workforce (both on the billing and payroll side). Additionally, while I have not personally spoken with Customer Service, I have heard from my colleagues that do that Customer Service is poor. Slow resolutions to problems, or no answer from them at all. Lastly, the software is often very picky about the way things are done and has weird glitches (permissions appear to be correct but view is still wrong. IT has to reset the account just to get the permissions to work). Review Source JG Joshua G. Software Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Review" April 28, 2023 4.0 Pros CR customer support is nice. \[sensitive content hidden\], our account manager is very helpful Cons Data disappears occasionally when staff are taking data. We have been unable to determine why. The iPads do not lose internet. Review Source NL Nick L. Billing Manager Mental Health Care Used the software for: 2+ years ### "Love Central Reach" April 27, 2023 5.0 I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it. Pros As an administrator/biller, Central reach provides all the tools needed to easily submit, track, and collect on claims. Cons The Invoicing and Credit Card collections need improving. There are workarounds and its not debilitating, but the functionality could be way better. Review Source VR Verified Reviewer Student Safety Management Level-1 Individual & Family Services Used the software for: 6-12 months ### "Central Reach as a Behavioral Therapist" February 12, 2020 5.0 This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove. Pros Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not. Cons Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form. Review Source CT Connie T. Partner/Finance Director Medical Practice Used the software for: 1-2 years ### "Been using a little over a year and overall very happy with the product" April 28, 2023 5.0 Overall, we have been happy with the software and the support team. Pros As the billing director, I am impressed with the ease of billing, sending claims and follow-up. Cons The ability to print notes for audits. This seems like a very difficult and time consuming task compared to our old system. Review Source JW Josiah W. BCaBA Individual & Family Services Used the software for: 1-2 years ### "Features and Functions" November 7, 2019 5.0 It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client. Pros There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions. Cons There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to. Review Source PA Philip A. CEO Hospital & Health Care Used the software for: 2+ years ### "Central Reach" April 28, 2023 4.0 We have been a Central Reach user for over 10 years. Best product for ABA practices. Pros Central Reach is the best software for ABA practices. Cons Down time and functionality busts when new releases occur. Reason for choosing CentralReach Ease of use. Review Source AJ Amy J. Billing/coding Medical Practice Used the software for: 6-12 months ### "Newer user" April 28, 2023 5.0 Our ABA department really loves the program, and for their use it is efficient and compliant. Pros The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved. Cons Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing CentralReach Documentation parameters were more industry specific Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) ABA department need Review Source KC Kristalyn C. Behavior Therapist Hospital & Health Care Used the software for: 6-12 months ### "Dueling Data Collection Programs" October 1, 2022 4.0 Communication with the support team was always quick and clear, they work as quickly as possible to get their system back up and running. Pros I love the editing ability to group goals according to therapeutic focus that session. Cons Functionality! When the software works, it's a dream. When it doesn't, you lose everything. If there's no data, it virtually didn't happen, and programs aren't assessed appropriately. Review Source VR Verified Reviewer Owner and Behavior Analyst Hospital & Health Care Used the software for: 2+ years ### "The best all-around software to manage an ABA practice" December 19, 2018 4.0 Pros Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes. Cons The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology. Review Source MB Michelle B. Billing & Operations Mental Health Care Used the software for: 1-2 years ### "Very Happy with CR " April 27, 2023 5.0 Pros I can functional do my daily duties. We can add all of our data and upload documents easily in CR. Cons I wish the billing part had a better system. Review Source BL Birdem L. Remote Staff Medical Practice Used the software for: 1-2 years ### "Central Reach Experience" April 27, 2023 5.0 My overall experience with Central Reach is very good. Excluding the cons I mentioned, the product is almost perfect and definitely on the right path. Pros The most impactful feature that I noticed with this product is how easy it is to use. It's very user friendly and clean, with the bonus of having a regular updates and as well as quick responding customer support. Cons The least favorite I have with this product is, every time there is a new feature added, some functions tend to get temperamental and glitchy. Review Source BA BENITA A. BILLING MANAGER Mental Health Care Used the software for: 2+ years ### "OPINION ON CR" October 29, 2019 4.0 Pros I've been working with for the past 9 yrs it's the one thing I recommend to all new billing companies and providers looking for a billing plateform. It has everything I need to get my job done. The only thing I would seriously look at as how it's set up to generate secondary claims. This is the one big issue I have with CentralReach, and I have several clients that have a primary and secondary insurance and this part of CentralReach has made my life very difficult! Otherwise I love it! thank you! Cons generating secondary claims, this needs to be changed (remove the # of times a payment can be posted from the first) sometimes the claim can be denied for whatever reason but a $0 payment needs to be posted anyway. Reason for choosing CentralReach I was familiar w/it from previous company. Review Source SM Sara M. Operations Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "CR Review" October 31, 2019 5.0 Our cash flow seems to have improved since we have been using Central Reach. Staff seems to be happy that they don't have to sign into multiple platforms. Pros I like how most processes that we need are all in one place. Cons Reports should be a built in cost and not extra for the advanced reports. When we first looked at the advanced report option for a week we thought they were not as powerful or useful as they should be. The scheduling could really use some improvement. I believe this is being worked on however. If it is, I would be happy to help in beta testing. Not allowing a group appointment for things like Company Wide meetings. Currently you have to go into each staffs calendar and ad them separately. It would be nice to have some basic options such as turning off "generics" from showing in drop down lists of people. Reoccurring tasks and being able to sign a task to multiple people at one time. Accommodate for various travel time and mileage reimbursement scenarios regarding scheduling. Review Source AD Angel D. Program Supervisor, RBT Individual & Family Services Used the software for: 2+ years ### "CentralReach Review" November 7, 2019 4.0 was required by my company. Once I got the hang of it, I now prefer it for its consistency and legibility. I believe I am only aware of a fraction of what the software has to offer. Sending out emails with random facts of what it provides maybe monthly could be beneficial. Pros is easy to navigate once you learn the basic components/strategies. It is constantly coming out with new features and trainings to ensure smooth usage. Cons When the software is down or slowed, which is fairly often, it does not notify you with an alert stating “technical difficulties” or something of that nature so that you are aware it’s a universal glitch compared to personal complications (e.g, WiFi connection, etc.) Additionally, when you submit support tickets, sometimes there is no follow up. Review Source NG Nic G. CEO Mental Health Care Used the software for: 2+ years ### "I do not recommend" January 27, 2022 2.0 Pros Data collection options are great. Overall system, when working, is relatively easy to use. Cons Frequent problems with servers being down, slow processing, and more recently missing data. Review Source ST Susan T. BCBA Hospital & Health Care Used the software for: 6-12 months ### "So many outages it may not even be worth it. " January 24, 2022 2.0 Pros The possibility to see trends in data and to measure progress over time and create several different kinds of reports. Cons Unreliability. This month alone there have been 6 separate times when the system has been unavailable to make progress reports or to collect data, impacting services for clients. Review Source SS Sage S. RBT Mental Health Care Used the software for: 6-12 months ### "Gets Job Done but Could be More User Friendly" November 8, 2019 4.0 I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo. Pros I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy. Cons I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, allows my practice management in mental health, and physical therapy and speech. " April 7, 2018 5.0 The benefits are multiple, is the leading provider of records management software and electronic health practices for clinics focused on the analysis of applied behavior (ABA) and CentralReach, the leading provider of electronic health record and practice management software for clinics focused on applied behavior analysis (ABA) and speech therapy. Pros I like most is that this cloud-based system complies with the Health Insurance Portability and Accountability Act (HIPAA). Likewise, it is very favorable that includes applications for billing, programming, image file systems, human resources and more. Its functionalities include a database of medicines, ICD-10 coding tools and reference letters. Also that the native application of CetralReach is available for iOS and Android platforms. Cons I like least is that some more professionals spend more time on administrative work than working with clients. I consider it a company in the process of maturation. Review Source MW Maura W. Owner Education Management Used the software for: 2+ years ### "Central Reach is the best practice management software for the field of Applied Behavior Analysis" November 5, 2019 5.0 Our experience has been wonderful. We have been with for over 5 years. I cannot imagine running our company without it. Over time, CentralReach has worked to improve and increase usability for BCBAs. Most of all, the customer service is wonderful. Pros This software allows connectivity between all aspects of the company. Claims, timesheets, data collection, authorization management, and billing are seamlessly connected for clients and staff. Cons The software is not easy to learn to use. This can be a barrier for new staff. Though the power of the software makes up for this and it is worth persevering to learn to use it. Review Source SV Stacey V. Behavior Analyst Mental Health Care Used the software for: 1-2 years ### "Great graphing features " January 20, 2022 5.0 Pros I enjoy the customability of the graphing features. Being able to add trend lines and add data manually after the day is helpful. It provides pracitiioners opportunities to enter and analyze data that is provided by non behavior service providers. Cons I would like to see features where programs and procedures could be selected from a library. Review Source Tiffany M. G. Office Associate II Individual & Family Services Used the software for: 6-12 months ### "CentralReach is innovative with its layout compared to comparable software." February 22, 2018 4.0 Pros I liked the flexibility of the timesheets and how easy it was to input times, notes, and details regarding my ABA visits. It was very helpful to have each time block labeled and I could put my clients information (case numbers, Medicaid numbers, etc.) with the time block I used. Cons I wish the layout was a little larger. Sometimes when I was in a rush I would make an error thinking I clicked a certain time or client but it wasn't the right one. Review Source TR Taryn R. Client Service Coordinator Mental Health Care Used the software for: 2+ years ### "Customer review " November 4, 2019 5.0 Pros Great ABA Platform and the best so far that I have used in my 8 years in the field Very easy once trained and features are great Cons The only few cons that I have with CR id the connection feature, it's a headache! also, I never get responses on my support tickets! Also, there has been a ton of glitches with the total amounts of my authorizations, it will say we are over but we're not? Review Source VC Veronica C. Administrative Manager Mental Health Care Used the software for: 2+ years ### "Central Reach vs Kareo" October 30, 2019 5.0 Pros I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily. Cons The meta data does not always pull into a report. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Did not have the same tracking capabilities as Central Reach. Review Source JN Jessica N. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Multi-state ABA Practice - 5 STARS!" March 9, 2017 5.0 Central Reach can manage scheduling, reporting functions, reporting functions and most importantly, billing. Their staff is passionate, knowledgeable and truly cares about their customers success. If one person does not have an answer, they will utilize their resources to find you the answer. The filtering options in their many screens is a great functionality that can help an organization get down to the nitty gritty of what is occurring. The reports that you are able to run are user friendly and top notch. The support team have been phenomenal in helping us get up to speed on new features, answers our questions promptly and is willing to go above and beyond with our requests. I highly recommend Central Reach to any and every ABA practice. Pros Reports function, filter functions, claims manager software, dashboard for tasks. Cons N/A Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.