# Page 3 | CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CentralReach the right Applied Behavior Analysis solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of CentralReach ## Showing most helpful reviews Showing 51-75 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Martha C. VP Medical Practice Used the software for: 1-2 years ### "System is crashed and down more than it works" January 26, 2022 1.0 Terrible. Barely any customer service. Can't get immediate help. Have to email and hope to get a reply. We pay thousands of dollars a month for a service that is spotty at best and non-existent for over a week. Pros It's a one stop shop. You can do scheduling, data entry, billing. Cons It is the most inconsistent software I have ever used. We have been a whole week with either the system barely working or being down completely. I would like a refund for the month of January and money back for the amount of effort and cost that we have to put in for the back work we have to do. Our staff is taking data on paper because this system won't work. I can't pull timesheets for payroll or bill out our claims. They also nickel and dime you for everything. And then they will "sunset" a product you use, and then charge you hundreds of dollars more for a new product that you need to use because they got rid of the product that they originally sold you. Review Source NL Nick L. Billing Manager Mental Health Care Used the software for: 2+ years ### "Love Central Reach" April 27, 2023 5.0 I really value this product. This is now my 8th year, and I can't imagine working in an ABA environment without it. Pros As an administrator/biller, Central reach provides all the tools needed to easily submit, track, and collect on claims. Cons The Invoicing and Credit Card collections need improving. There are workarounds and its not debilitating, but the functionality could be way better. Review Source JH Jennifer H. RBT Mental Health Care Used the software for: Less than 6 months ### "CentralReach " October 29, 2019 4.0 Overall my experience has been pretty good with CentralReach but I have had some hiccups that have a driven me crazy. Pros I like how easy it is to take data on each client and how easy it is to add a new goal. I feel like all school systems should use a program like this to have their special education teachers take data and allow the para professionals that are in those special education classrooms to take data easier and more streamlined I feel like all school systems should use a program like this to have their special education teachers take data and allow the paraprofessionals that are in those special education classrooms to take data easier and more streamlined. Cons when running a therapy session with my client in Home I use my cell phone to login via the Internet and I have to keep logging in several times over the course of the therapy session that last for several hours and feels like the software runs really slow and doesn’t always add my data. I recently had to log out and log back in several times for it to even begin to register that I was trying to take data and the session wouldn’t load properly. Seems like there are a lot of online app technical difficulties while using the program on the Internet via a Mobile device. I have also had issues with the program being able to load my session notes section properly on Saturdays. Very frustrating that on Firefox on a Mac session notes works most of the time but on a PC trying to Do session notes there’s a lot of difficulty with drop-down boxes not being activated when I know they should be and this happens frequently on a Saturday. Review Source VR Verified Reviewer Student Safety Management Level-1 Individual & Family Services Used the software for: 6-12 months ### "Central Reach as a Behavioral Therapist" February 12, 2020 5.0 This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove. Pros Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not. Cons Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form. Review Source JW Josiah W. BCaBA Individual & Family Services Used the software for: 1-2 years ### "Features and Functions" November 7, 2019 5.0 It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client. Pros There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions. Cons There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to. Review Source AK Abigail K. Owner Hospital & Health Care Used the software for: 2+ years ### "The ideal solution for ABA providers" December 8, 2020 5.0 I’m constantly impressed with Central Reach’s comprehensiveness, incredible customer services, and constant development. We’ve been using them since they first arrived on the ABA business management scene and it’s been incredible to watch the thoughtfulness in which they’ve grown and developed into a system that can handle HR, Scheduling, Billing, Data Collection, Client management, File Management, and Analytics, and have ambitious plans to also tackle needs with curriculum and more. They really are the one stop shop for the core business needs of an ABA practice. Pros I love that Central Reach has an emphasis on ABA providers and is constantly updating and developing to find technology solutions to a whole wide range of challenges as they arise in our industry. Cons The product is extremely comprehensive, and with that comes complexities. We learn something new about it every week, and we’ve been using it for years. Reason for choosing CentralReach Far more comprehensive platform. Review Source AJ Amy J. Billing/coding Medical Practice Used the software for: 6-12 months ### "Newer user" April 28, 2023 5.0 Our ABA department really loves the program, and for their use it is efficient and compliant. Pros The implementation process was very organized, thoroughly communicated, and professionally managed. All inquiries were handled with courtesy and professionalism. Support needs, while very few, are promptly addressed and resolved. Cons Program setup seems more intricate than other programs I've used. Multiple levels of user setup, connecting providers to one another and clients, attaching templates to service codes, etc, seems rather cumbersome and, at times, confusing. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing CentralReach Documentation parameters were more industry specific Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) ABA department need Review Source KC Kristalyn C. Behavior Therapist Hospital & Health Care Used the software for: 6-12 months ### "Dueling Data Collection Programs" October 1, 2022 4.0 Communication with the support team was always quick and clear, they work as quickly as possible to get their system back up and running. Pros I love the editing ability to group goals according to therapeutic focus that session. Cons Functionality! When the software works, it's a dream. When it doesn't, you lose everything. If there's no data, it virtually didn't happen, and programs aren't assessed appropriately. Review Source AG Alex G. Operations/HR Analyst Hospital & Health Care Used the software for: 2+ years ### "Central Reach is a necessary application for our business" April 28, 2023 5.0 Pros I like how accessible their customer service is. \[sensitive content hidden\] has been excellent in working with us to ensure we are using CR to its full potential. Cons I would like it if parent labels were set up in a way that if an individual has a child label, and I search by parent label in a report, the individual will not need both labels attached. Review Source MB Michelle B. Billing & Operations Mental Health Care Used the software for: 1-2 years ### "Very Happy with CR " April 27, 2023 5.0 Pros I can functional do my daily duties. We can add all of our data and upload documents easily in CR. Cons I wish the billing part had a better system. Review Source Alissa S. ABA supervisor Mental Health Care Used the software for: 6-12 months ### "Central reach for an ABA company" August 6, 2020 4.0 I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site. Pros Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software. Cons They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it. Review Source BA BENITA A. BILLING MANAGER Mental Health Care Used the software for: 2+ years ### "OPINION ON CR" October 29, 2019 4.0 Pros I've been working with CentralReach for the past 9 yrs it's the one thing I recommend to all new billing companies and providers looking for a billing plateform. It has everything I need to get my job done. The only thing I would seriously look at as how it's set up to generate secondary claims. This is the one big issue I have with CentralReach, and I have several clients that have a primary and secondary insurance and this part of CentralReach has made my life very difficult! Otherwise I love it! thank you! Cons generating secondary claims, this needs to be changed (remove the # of times a payment can be posted from the first) sometimes the claim can be denied for whatever reason but a $0 payment needs to be posted anyway. Reason for choosing CentralReach I was familiar w/it from previous company. Review Source AA Ashley A. Employee Relations Coordinator Mental Health Care Used the software for: 2+ years ### "Central Reach Review" November 4, 2019 5.0 I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks. Pros It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report. Cons I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed. Reason for choosing CentralReach This was implemented before I was hired with Delta. I am so glad because I already knew how to navigate CR from my previous employer. Review Source AD Angel D. Program Supervisor, RBT Individual & Family Services Used the software for: 2+ years ### "CentralReach Review" November 7, 2019 4.0 CentralReach was required by my company. Once I got the hang of it, I now prefer it for its consistency and legibility. I believe I am only aware of a fraction of what the software has to offer. Sending out emails with random facts of what it provides maybe monthly could be beneficial. Pros CentralReach is easy to navigate once you learn the basic components/strategies. It is constantly coming out with new features and trainings to ensure smooth usage. Cons When the software is down or slowed, which is fairly often, it does not notify you with an alert stating “technical difficulties” or something of that nature so that you are aware it’s a universal glitch compared to personal complications (e.g, WiFi connection, etc.) Additionally, when you submit support tickets, sometimes there is no follow up. Review Source AF Angie F. CEO Individual & Family Services Used the software for: 1-2 years ### "Customer Satisfaction" December 14, 2020 4.0 Great customer service to help with the above! Pros I love the all in one feature. It is a one stop shop for our company with information at your finger tips no matter where we are at. The analytics truly help me analyze and run my business from the finance end. Data collection for clinical is easy and the outputs are appropriate for our field of ABA. Cons Getting to know the various uses of it and how to get it set up best to utilize it to its potential. Reason for choosing CentralReach All in one product with billing and clinical. Switched from [Pathfinder SEO](https://www.capterra.com/p/170526/WP-SEO-Hub/) Buy out and was not happy with product Review Source ST Susan T. BCBA Hospital & Health Care Used the software for: 6-12 months ### "So many outages it may not even be worth it. " January 24, 2022 2.0 Pros The possibility to see trends in data and to measure progress over time and create several different kinds of reports. Cons Unreliability. This month alone there have been 6 separate times when the system has been unavailable to make progress reports or to collect data, impacting services for clients. Review Source KJ Kayla J. Practice Manger Medical Practice Used the software for: 6-12 months ### "Central Reach" August 15, 2023 4.0 Pros I like that centralreach has a lot of features. Cons Central reach seems to have a lot of issues with its updates. Review Source VR Verified Reviewer Psicóloga Used the software for: 6-12 months ### "Excellent, allows my practice management in mental health, and physical therapy and speech. " April 7, 2018 5.0 The benefits are multiple, CentralReach is the leading provider of records management software and electronic health practices for clinics focused on the analysis of applied behavior (ABA) and CentralReach, the leading provider of electronic health record and practice management software for clinics focused on applied behavior analysis (ABA) and speech therapy. Pros I like most is that this cloud-based system complies with the Health Insurance Portability and Accountability Act (HIPAA). Likewise, it is very favorable that CentralReach includes applications for billing, programming, image file systems, human resources and more. Its functionalities include a database of medicines, ICD-10 coding tools and reference letters. Also that the native application of CetralReach is available for iOS and Android platforms. Cons I like least is that some more professionals spend more time on administrative work than working with clients. I consider it a company in the process of maturation. Review Source SV Soquel V. Autism Technician Medical Practice Used the software for: 1-2 years ### "Great features and interface design!" November 7, 2019 5.0 I would recommend CentralReach because it has so many features; everything is in one place. Things are laid out nicely and it's easy to navigate. Pros I love this software! It has so many features/options! It is easy to navigate and has a great user interface. I like that you can search within each module and I love that the Help section's different guides are very comprehensive as well. Cons Not knowing what some features are. A little "?" icon you could click to get a short description of the feature would be nice. For example, what is the "meta data field" I can add on my profile? What is a "task" exactly? What does it mean to add a task to my task list? Also searching within a module needs improvement. More personalization features would be cool but aren't necessary. Review Source SV Stacey V. Behavior Analyst Mental Health Care Used the software for: 1-2 years ### "Great graphing features " January 20, 2022 5.0 Pros I enjoy the customability of the graphing features. Being able to add trend lines and add data manually after the day is helpful. It provides pracitiioners opportunities to enter and analyze data that is provided by non behavior service providers. Cons I would like to see features where programs and procedures could be selected from a library. Review Source Tiffany M. G. Office Associate II Individual & Family Services Used the software for: 6-12 months ### "CentralReach is innovative with its layout compared to comparable software." February 22, 2018 4.0 Pros I liked the flexibility of the timesheets and how easy it was to input times, notes, and details regarding my ABA visits. It was very helpful to have each time block labeled and I could put my clients information (case numbers, Medicaid numbers, etc.) with the time block I used. Cons I wish the layout was a little larger. Sometimes when I was in a rush I would make an error thinking I clicked a certain time or client but it wasn't the right one. Review Source TR Taryn R. Client Service Coordinator Mental Health Care Used the software for: 2+ years ### "Customer review " November 4, 2019 5.0 Pros Great ABA Platform and the best so far that I have used in my 8 years in the field Very easy once trained and features are great Cons The only few cons that I have with CR id the connection feature, it's a headache! also, I never get responses on my support tickets! Also, there has been a ton of glitches with the total amounts of my authorizations, it will say we are over but we're not? Review Source VC Veronica C. Administrative Manager Mental Health Care Used the software for: 2+ years ### "Central Reach vs Kareo" October 30, 2019 5.0 Pros I like how user friendly this software is. I am able to track cancellations, authorizations, and the amount of remaining hours we have left on an auth very easily. Cons The meta data does not always pull into a report. Switched from [Tebra](https://www.capterra.com/p/129169/Tebra/) Did not have the same tracking capabilities as Central Reach. Review Source JN Jessica N. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Multi-state ABA Practice - 5 STARS!" March 9, 2017 5.0 Central Reach can manage scheduling, reporting functions, reporting functions and most importantly, billing. Their staff is passionate, knowledgeable and truly cares about their customers success. If one person does not have an answer, they will utilize their resources to find you the answer. The filtering options in their many screens is a great functionality that can help an organization get down to the nitty gritty of what is occurring. The reports that you are able to run are user friendly and top notch. The support team have been phenomenal in helping us get up to speed on new features, answers our questions promptly and is willing to go above and beyond with our requests. I highly recommend Central Reach to any and every ABA practice. Pros Reports function, filter functions, claims manager software, dashboard for tasks. Cons N/A Review Source VR Verified Reviewer Registered Behavior Tech Mental Health Care Used the software for: 2+ years ### "Great for Tracking Client Progress" October 10, 2020 5.0 I have seen many improvements with the software as I have been using it. This has made it much more user friendly. Pros I like that once you are tracking client's goals it is easy to go in and track progress. This allows to quickly see where progress is being made or where goals need to be reviewed as no growth is being seen. Cons When adding data for long term clients you have many to scroll through to get to the one you needed to graph. This can make adding data take longer than you would like. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.