# Page 4 | CentralReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CentralReach the right Applied Behavior Analysis solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140743/CentralReach/reviews --- CentralReach 4.3 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 4 - Reviews of CentralReach ## Showing most helpful reviews Showing 76-100 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV Tyana V. Senior ABA Therapist Individual & Family Services Used the software for: 2+ years ### "Only data collection system I would recommend " November 1, 2019 5.0 Pros Everything is right in front of you. If the item you need is not in front of you, it is very easy to find within the website. Cons I have not noticed any cons yet. The past 3 years using this have been a delight compared to other data collection systems. Review Source IP Isis P. Billing Supervisor Mental Health Care Used the software for: 2+ years ### "My Central Reach Experience" December 8, 2020 5.0 Pros I like that I can filter services in all sorts of ways, this feature allows review for many different situations. Cons One feature that would save me a lot of time is being able to make changes in bulk. I am able post payments in bulk, but when I need to update a payer, I have to change each line individually which takes a lot of time. Review Source BH Brandi H. clinical Behavior Analyst Hospital & Health Care Used the software for: 2+ years ### "Great Software" December 21, 2020 5.0 CR has been great. I love to use it. I use it daily and have no problems or difficulties with it. Pros Software makes scheduling my work hours easily and converting my appointments are easy to do. Software is extremely user friendly for me who struggles with technology at times. Cons I personally like the software and do not have any dislikes. Review Source AM Amarilys M. BCBA, Owner Hospital & Health Care Used the software for: 6-12 months ### "Learning curve required but excellent product" October 29, 2019 5.0 Central Reach customer service team is great! They respond within 24 hours and always have great recommendations. Pros Once the system is set up as desired, it makes data collection and admin duties flawless. Cons It does take about a month give or take to go through the training and set the system as you desire. Reason for choosing CentralReach As a small business owner, I preferred to pay one price per user as opposed to per client. They offered incredible features like having a comprehensive calendar/appointment set up, timesheets, billing and great support. Review Source AH Anna H. Site Director Individual & Family Services Used the software for: 6-12 months ### "For CR" October 29, 2019 4.0 I have had a great overall experience with CentralReach. We are moving toward all data collection within CentralReach and I am excited to have one platform for all of our needs in the future. Pros I love the ease of tracking information while maintaining confidentiality. I can see a live view of the schedule that lists tasks that are completed and tasks that need to be completed. Cons I don't like that it is somewhat difficult to find certain documents once uploaded. Recent documents are easy to find, however documents that were uploaded months ago can be difficult to track down. Reason for choosing CentralReach CentralReach allows the best of both alternative products. Everything we need within one platform instead of using multiple. Review Source RS Rory S. Behavior Technician Hospital & Health Care Used the software for: 6-12 months ### "Central Reach" June 22, 2021 3.0 This product is slow, glitchy, and not easy to use at all. Pros This software had all important aspects of the ABA process on one platform. Cons The software is not user friendly, it is complicated to use, there is no app associated, it does not keep you logged in, and there is no seamless communication feature. Review Source RM Rhonda M. Executive Director Mental Health Care Used the software for: 1-2 years ### "Central Reach pros and cons" December 14, 2020 4.0 After the 2-year implementation, it has been excellent. Pros Once we finally understood how to utilize the software, it meets almost all of our needs. When audits are requested, we feel 100% confident we are in compliance. Cons Very difficult to learn. We had to hire a single individual, just to learn and understand the software. It is not intuitive. If you do not fully understand something (e.g., giving access to contacts), you can be left wondering why things are missing. Review Source CN Casey N. Certification Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Data Review" November 4, 2019 5.0 We use it for scheduling, some reports, data collection and review. Pros The binders and ability to organize how you would like. I like the customer service and ability to receive support quickly. Cons There are several features that are not part of the system but will hopefully be as the work to improve the system. For example, if transferring pen and paper data to the system, you have to manually enter each data point separately which can be time consuming. Review Source TC TONYA C. Client Account Specialist Medical Practice Used the software for: 2+ years ### "Central Reach & the Behavioral Health field" October 30, 2019 5.0 Our company provides services to Autistic children. Central Reach was designed by this particular industry - so it's ideal for us. It helps us organize client information, therapy sessions, insurance authorizations, billing and human resources. C-Reach is also HIPPA compliant, an added bonus. We're a small business and the program is the backbone of what we do. I am impressed with it and would highly recommend it to a medical practice, school or a similar firm. Pros I like it's visual display. Central Reach is quite intuitive once you become familiar with it. Cons In clients' profiles there's not an area for notes - I've found a work-around, but it'd be very helpful. Review Source HP Hillary P. BCBA Education Management Used the software for: 2+ years ### "." December 8, 2020 4.0 Pros How it can be customized to meet individual needs Cons Big learning curve in creating templates and programs Alternatives considered [Total Therapy](https://www.capterra.com/p/268376/Total-ABA/) Reason for choosing CentralReach It was the one I was most familiar with Review Source NRM Nestor R. M. Home Base Counselor Mental Health Care Used the software for: 6-12 months ### "CentralReach Review" December 9, 2020 5.0 Pros Easy to use after learning curve and practice by those experienced in Software who have provided tutoring. Cons A section needs to be add regarding family's participation since the current menu only includes patients due to some of these sessions being Parenting and Mentoring ones as well as for Termination Reports. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Ease in clicking sections which are self -explanatory . Review Source JJ Jennifer J. Director of HR & Ops Medical Practice Used the software for: 1-2 years ### "Highly functional practice management software" October 29, 2019 4.0 Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us. But we're pretty nuanced. ;) Pros customization flexibility e-billing Cons no AR or "close", RedShift to all fields Reason for choosing CentralReach ability to customize labels and metadata fields, etc. Plus e-billing and e-receipt functions, reduced dual entry into QuickBooks for all invoices/claims. Review Source SG Shelby G. RBT Individual & Family Services Used the software for: 1-2 years ### "Love the layout of this program" January 18, 2022 4.0 Pros I love that you can see previous data and graphs showing the clients’ progress in treatment. It is easy to navigate due to being able to set up categories of which programs group together and having behaviors apart from programs. Cons My biggest issue with this program is that it often crashes in the middle of sessions and will not save the data taken. Review Source GP Giorgio P. Owner/COO Education Management Used the software for: Less than 6 months ### "CR Launch" July 11, 2022 5.0 So far we are still onboarding it and plan to "go live" very soon Pros The support provided by the company is exceptional. Cons Steep Learning curve but doable especially with the online support and ease to email for support. Reason for choosing CentralReach Learning module that comes with the product Review Source JAD Julie Ann D. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Time Sheet" December 8, 2020 5.0 Great Pros I really love all the features about this software. I love that I can get information from past, present and input future events Cons That after the week is done, I cannot input time sheet Review Source VR Verified Reviewer owner Hospital & Health Care Used the software for: Less than 6 months ### "Scammers" August 7, 2021 1.0 Customer support is horrible. The information they give you is misleading which is very costly. Pros nothing really so far. Hopefully soon, Cons The promises they make on the initial call is false. Be sure you record them. They charge your account with out even having your data entered. Reason for choosing CentralReach Price Review Source AJ April J. Behavior specialist Individual & Family Services Used the software for: 1-2 years ### "Central Reach " March 4, 2021 5.0 I enjoyed central reach especially when you understand how to utilize it a manipulate it to visually show what you need it to. It is a very functional software but it was a longer process to complete some things. Pros I like the collapsible “trees” and how you can organize programming. I also like the graphing capabilities. Cons I didn’t like the tedious billing process when billing insurance. Review Source EA Elizabeth A. Behavioral Therapist Hospital & Health Care Used the software for: 2+ years ### "Excellent Software" October 29, 2019 5.0 Pros It's easy to use, very efficient, reliable, functional and comes with so many features. I have used this software everyday, for the past 2.5 years and have not came across any issues. I highly recommend this software to anyone and everyone. Cons I have not encountered any issues with this program. Review Source CE Chuck E. Psychologist Mental Health Care Used the software for: 2+ years ### "Central Reach is efficient" December 8, 2020 4.0 Pros As a busy psychologist I appreciate the ease of completing my notes in central reach. I appreciate the flexibility to create my own forms for different clinical notes, letters, and etc. Cons As an end user the experience with Central Reach has been good. No cons to note. Review Source ML Matthew L. Board Certified Assistant Behavior Analyst Hospital & Health Care Used the software for: 2+ years ### "Central Reach User" October 29, 2019 4.0 Pros Central Reach is unique in that data collection, entry, analysis, and program development are seamless in it’s interface. Cons Central Reach has plenty of benefits, but it’s main drawback is that it goes “down” very frequently, oftentimes during pertinent situations. Review Source TS Tejal S. RBT Education Management Used the software for: 2+ years ### "Brief Review of CR" October 29, 2019 5.0 Pros Easy to use organized transferrable convenient Cons freezes sometimes takes a long time to load sometimes the pay on CR and ADP is different, CR is inaccurate writing notes in the Team Communication log via phone is hard because you cant write directly on it. Review Source AA Audryn A. Student Mental Health Care Used the software for: 2+ years ### "CentralReach Review" March 24, 2021 3.0 Overall I would not recommend CentralReach. It is difficult to use and requires too many steps to get tasks accomplished. It is also quite expensive. Pros I am not a fan of this product. However, it does have many features, including file storage. Cons This product is not easy to use and is constantly evolving, which means you constantly need to learn how to use its features. There are way too many steps to get things done and it is very time consuming. It is difficult to learn and not easy to teach. It is also quite expensive compared to similar software. There always seems to be a glitch which also makes working with EHR very difficult. Review Source LK Lauren K. Registered Behavior Technician Mental Health Care Used the software for: 1-2 years ### "Great but mildly unreliable" November 4, 2019 4.0 I enjoy the system overall and the strive to forward progress. This is the only system I have used for mental health and data tracking. I recommend the product and only have an issue with the system going down. Pros Ease of use and practicality for my job. Cons There tends to be at most weekly and at least monthly system failures when I cannot access the data portion of my charts. This prolongs the reporting procedures and can effect the accuracy of my data. Review Source AJ Aiya J. RBT Hospital & Health Care Used the software for: 1-2 years ### "Aiya Jubeh Review " December 19, 2020 5.0 Has been great and easy to use for the most part. The hardest things to find are usually documents uploaded by others. Pros Provides a great visual of schedules, payroll and other aspects in an organized manner. Cons Sometimes there can be too much on one page. Too many tabs can lead to confusion. Review Source VR Verified Reviewer Administrative Assistant Financial Services Used the software for: Less than 6 months ### "I use this software to do ABA therapy" August 2, 2018 3.0 Pros The software is very easy to use. It is user friendly and intuitive. I especially like the timesheets feature where you can see the totals for all of your past time sheets. Cons The computer-based software works great, but the app has some serious problems. Notes never save and I have never successfully been able to convert an appointment through the app. Additionally, if you have to make changes to the time of the appointment, it doesn't actually save changes after it seems to. 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