Contact Center Managed Services


Who Uses This Software?

Outsource contact centers In house contact centers of all sizes Helpdesks Hosted Reception

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Contact Center Managed Services
  • Switzerland

About oneclick

oneclick is a cloud based Contact Center platform, that allows customers to add contact center applications from its own app store. It is possible to wrap oneclick around any existing contact center applications that you may have, and integrate them into a single unified desktop for your agents and team managers. However it is also possible to turn on other applications in oneclick that are best of breed for Contact Center operations, such as elearning, workforce mgmt, CRM, knowledge base


oneclick Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

oneclick Reviews

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