---
title: "ReviewTrackers Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ReviewTrackers Software - reviews, pricing plans, popular comparisons to other Review Management products and more."
source_url: "https://www.capterra.com/p/140801/ReviewTrackers/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 ReviewTrackers Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ReviewTrackers

## What is ReviewTrackers?

ReviewTrackers makes it easy to monitor, manage, and collaborate on responding to reviews from 120+ review sources - all in one place. Our Natural Language Processing engine identifies trends and sentiments across feedback and reviews. Automatic categorization organizes large amounts of feedback from your customers and helps brands build proactive strategies to meet and exceed customer expectations.

## What is ReviewTrackers used for?

[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)

Top alternative

Featured

Overall rating

Based on 172 user reviews

Reviews sentiment

Positive

96%

Neutral

2%

Negative

2%

Contact vendor  
for pricing

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ReviewTrackers?[Manage this product listing](https://www.g2.com/products/reviewtrackers/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ReviewTrackers

4.7 (172)

VS.

[4.7 (708)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (172)

Ease Of Use

4.7 (1,206)

Value For Money

4.6 (123)

Value For Money

4.5 (836)

Customer Service

4.7 (142)

Customer Service

4.6 (841)

## ReviewTrackers alternatives

[4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169618/Trustpilot/)

Highest Rated

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)

[5.0 (156)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/210085/TrueReview/)

[View all alternatives](https://www.capterra.com/p/140801/ReviewTrackers/alternatives/)

## FAQs about ReviewTrackers

Overview

### What problems does ReviewTrackers solve?

ReviewTrackers solves the time-consuming problem of checking separate review sites by collecting feedback, alerts, and response workflows in one dashboard. It helps marketing managers, multi-location operators, property managers, and restaurant teams identify negative reviews quickly, assign follow-up, track trends by location or date, and share customer feedback reports with staff.

Answer based on 132 reviews

Overview

### Which roles and teams benefit most from ReviewTrackers?

ReviewTrackers is most used by marketing teams, including marketing managers, directors, digital specialists, and social media managers, to monitor reviews, manage brand responses, and track reputation trends. Owners, general managers, and executives use it to oversee customer feedback across locations, while customer success, practice, and office managers address service issues and improve customer experiences.

Answer based on 169 reviews

Overview

### What company size and industries is ReviewTrackers built for?

ReviewTrackers serves small businesses, which account for 51% of reviewers, and restaurants, a leading industry at 15%. It also supports healthcare, automotive, consumer services, finance, insurance, hospitality (15% of reviewers), and food and beverages (8%), with midsize businesses representing 29% and enterprises 20%.

Answer based on 172 reviews

Features and Usability

### What are the key features of ReviewTrackers?

ReviewTrackers includes review monitoring that brings review sources into one platform, along with response management for writing and posting replies. Its most-discussed features also include review requests for collecting customer feedback and negative feedback management for identifying and addressing unfavorable reviews. Reporting and sentiment analysis support reputation management across locations.

Answer based on 11 reviews

Integrations

### Which third-party tools and platforms does ReviewTrackers integrate with?

ReviewTrackers integrates with Brandwatch, Google My Business Review Manager, Hootsuite, Lumen by Talkwalker, OpenTable, Tableau, and Zapier. These integrations cover social media management, review monitoring, analytics, reservations, and workflow connections through Zapier.

Answer based on 5 reviews

Getting Started and Support

### What training and onboarding options does ReviewTrackers offer?

ReviewTrackers provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars cover scheduled training topics, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does ReviewTrackers offer, and how do users rate the experience?

ReviewTrackers offers email/help desk, FAQ/forum, knowledge base, and phone support. Users commonly describe support as responsive, friendly, knowledgeable, and solution-oriented, with issues often resolved quickly and follow-up provided. Some users report limited intervention for specific workflow needs or want a more consistent point of contact after onboarding.

Answer based on 49 reviews

Review email notifications

### How well does ReviewTrackers handle review email notifications?

ReviewTrackers sends review alerts that help multi-location businesses monitor feedback and respond quickly from a central dashboard. Marketing teams value daily updates, negative-review notifications, and access across review sites, though alerts from some sources can arrive late. Review-request emails are easy to send, but template and subject-line customization is limited.

Answer based on 35 reviews

## Features

AI summary

Based on 2,212 Review Management reviews

Capterra data shows that buyers of review management software rank the following features as their top priorities:

-   **Review Request** (**56%** of reviewers rated this feature as critical)
-   **Feedback Management** (**50%**)
-   **Review Monitoring** (**48%**)

ReviewTrackers supports all three features that reviewers rate most highly: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer input, stay on top of incoming reviews across channels, and respond to feedback in a timely way, allowing teams to strengthen customer relationships and protect brand reputation.

Review Request

4.5 (20)

60.00% of 20 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Review Monitoring

4.9 (26)

80.77% of 26 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Surveys & Feedback

4.3 (12)

66.67% of 12 reviewers that rated this feature as important or highly important

Gauge satisfaction and receive information for improvement and success

Negative Feedback Management

4.6 (22)

72.73% of 22 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Customer Experience Management

4.8 (10)

110.00% of 10 reviewers that rated this feature as important or highly important

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Response Management

4.9 (16)

81.25% of 16 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

ReviewTrackers 90 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Benchmarking: Compare key metrics for the business against prominent players in the industry
- Brand Tracking: Monitor social media posts or web that mention a particular brand
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience
- Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Content Library: Centralized repository to store content and assets
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more
- Customer Data Management: Searchable repository of information about clients
- Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content
- Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Reminders: Reminders sent via email
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- Filtering: Find & retrieve relevant data or documents
- Gamification: Games or game-like elements to track progress and reward accomplishments
- Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups.
- Keyword Tracking: Track and monitor a specific set of keywords
- Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
- Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)
- Mobile Alerts: Notifications via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Channel Data Collection: Collect information from multiple sources
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Location: Manage and support multiple locations
- Natural Language Processing: Process and analyze human language in text or audio form
- Negative Feedback Management: Identify, track, and respond to negative feedback
- NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Predictive Analytics: Predict future data based on historical data sets
- Ratings/Reviews: Ratings/Reviews
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reputation Management: Monitor and manage customers' perceptions about a business, product, or service
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Retention Tracking: Measures the retention rate and satisfaction of customers.
- Review Monitoring: Automatically monitor and receive alerts for any new online reviews
- Review Notification: Notifies a business when a review is left
- Review Request: Allows businesses to request reviews from their customers
- Review Sharing: Share internal and external reviews on social media platforms
- Reviews Management: Track and monitor reviews of products or services
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content
- SMS Messaging: Send messages via SMS
- Social Listening: Monitor social media sites for specific keywords
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc.
- Social Promotion: Market event via social media tools
- Social Sharing: Allows businesses to share their videos on social media.
- Survey/Poll Management: Create and administer polls and surveys
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance
- Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data
- Website Integration: Seamlessly integrates with 3rd party websites
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (156)

4.5

Based on 156 reviews

## Pricing

Value for money

4.6 (123)

[View pricing plan details](https://www.capterra.com/p/140801/ReviewTrackers/pricing/)

Data only

Custom Quote Available

It includes:

-   SSO
-   API

Essential

Custom Quote Available

It includes:

-   Dashboards & Analytics
-   Experience Analysis
-   Amplify Widget
-   Competitor Insights
-   Mobile Access

Starter

Custom Quote Available

It includes:

-   Dashboards & Analytics
-   Experience Analysis
-   Amplify Widget
-   Mobile Access

Custom

Custom Quote Available

It includes:

-   Review Solicitation
-   AI Review Response
-   Keywords & Alerts

Value for money

4.6 (123)

4.6

Based on 123 reviews

## Integrations

[

Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[

Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[

Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[

Lumen by Talkwalker](https://www.capterra.com/p/161487/Talkwalker/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (142)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (142)

4.7

Based on 142 reviews

## User reviews

Overall rating

4.7

Based on 172 reviews

Filter by rating

5(125)

4(40)

3(4)

2(1)

1(2)

Mentioned topic

Sorted by most recent

LT

Liezel T.

Admin Assistant

Hospitality

### "ReviewTrackers Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 26, 2024

The overall experience with ReviewTrackers is very good! All the reviews either good or bad are captured which we use in decision-making.

Pros

What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range. It’s also user-friendly!

Cons

So far, there’s nothing I like least about ReviewTrackers because we are still using it at the moment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LR

Lavinia R.

Ufficio Marketing

Hospitality

### "Lo consiglio davvero"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 19, 2023

Pros

Ho usato ReviewsTrakers per rispondere alle recensioni ricevute e devo dire che è molto comodo, lo consiglio

Cons

Poche caratteristiche e funzionalità, forse sarebbe il caso di metterne qualcuna in più

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Paola A.

manager

Arts and Crafts

### "ReviewTrackers links reviews from various online platforms"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 27, 2023

Pros

ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed.

Cons

Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 3, 2023

Hello Paola, Thank you for leaving us a review! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team!

NF

Nancy F.

Director, Marketing, Communications

Automotive

### "Your Review Management in One Easy Program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2023

The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues.

Pros

Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying.

Cons

The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services.

Reasons for choosing ReviewTrackers

We liked the sales person that reached out to us. He took a lot of time to explain how everything worked.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 6, 2023

Hello Nancy! Thank you for taking the time to leave us a review on Capterra. We are thrilled you are saving time with ReviewTrackers!

MR

Michael R.

Creative Director

Automotive

### " Great one-stop for all reviews"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 28, 2023

Overall experience is great though. Saves time from having to log into 4 separate platforms to keep track of reviews. Better to do all in one place.

Pros

Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy.

Cons

My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2023

Hi Michael! Thank you for taking the time to leave us a review on Capterra! We are glad our integration process was easy. We appreciate your feedback and will pass along to our team.

RH

Robert H.

Head of BD

Aviation & Aerospace

### "Super product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 28, 2023

Very happy

Pros

Very easy to set up, very easy to use. Definitely recommend.

Cons

Reply to reviews on TripAdvisor. Free to use API connection.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 31, 2023

Hi Robert! Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are using the product with ease!

RM

Ryan M.

Guest Relations Manager

Hospitality

### "Helping us help our guests"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 22, 2023

We don't know what we'd do without ReviewTrackers now! Online reviews are huge in the restaurant industry. Too many negative reviews could truly break down your store. It's critical to engage with the upset guest as quickly as possible. ReviewTrackers helps out immensely, especially in communicating with our guests directly.

Pros

We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus.

Cons

We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2023

Hello Ryan, Thank you for leaving us a review on Capterra! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team!

SH

Shannon H.

Partnerships Manager

Consumer Goods

### "Great Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 25, 2023

Pros

A great way to see your reviews, post them, and get responses!

Cons

I wish it also did instagram comments and tweets

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PL

Patrick L.

VP

Logistics and Supply Chain

### "ReviewTrackers is essential"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 24, 2023

Pros

Easy to use - cost effective social media mgt

Cons

I can't think of any cons at this point.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Matt S.

VP of Customer Experience

Consumer Goods

### "Great for review monitoring and trend reporting"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 17, 2023

Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating.

Pros

Great dashboard and trending of review ratings and trends

Cons

Not a configurable dashboard. Can’t auto email out the dashboard report monthly

Reasons for choosing ReviewTrackers

Had integrations I needed that the others did not

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

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