# ReviewTrackers Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReviewTrackers the right Review Management solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140801/ReviewTrackers/reviews --- ReviewTrackers 4.7 (172) [View alternatives](https://www.capterra.com/p/140801/ReviewTrackers/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReviewTrackers Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews LT Liezel T Admin AssistantHospitality, 201 - 500 employeesUsed the software for: 1-2 years. “What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range.“ November 26, 2024 MR Michael R Creative DirectorAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page.“ August 28, 2023 DS Daniel S Director of MarketingRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “They provide key insights into the customer experience and allow us to evaluate how we compare to other brands in our industry.“ July 11, 2023 MR Michael R Creative DirectorAutomotive, 201 - 500 employeesUsed the software for: 1-2 years. “There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post.“ August 28, 2023 NF Nancy F Director, Marketing, CommunicationsAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues.“ September 5, 2023 mg mart g SEO SpecialistRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own.“ November 8, 2022 JW Josh W Web Marketing Services - ManagerInternet, 501 - 1,000 employeesUsed the software for: More than 2 years. “It's a key part of our businesses and plugs right into our websites as well.“ July 11, 2023 is ibadat s continuous improvement managerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “The response feature needs to be improved as we cannot find the name of user in the response page.“ August 30, 2022 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brett M. Regional Operations Educator Real Estate Used the software for: 1-2 years ### "Simplicity is key" December 12, 2018 5.0 Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online. Pros \-Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc. Cons Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered. Review Source Response from InMoment July 9, 2019 Hi Brett, thanks for taking the time to share your experience of ReviewTrackers! We're so glad to hear about the ways our platform is helping you grow the Wood Partners brand. And thanks for your feedback about the Trending Keywords feature and performance snapshots. We're taking your comments about custom reporting onboard as we look to strengthen our offering and deliver even more value to your business. Again, thank you for taking the time to share your review with the Capterra community. MK Maria K. Director, Marketing Hospital & Health Care Used the software for: 1-2 years ### "A good simple & basic product for people looking for easy reputation management" October 11, 2019 4.0 I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon. Pros This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews. Cons The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing ReviewTrackers When making a selection, we looked at cost and functionality. We felt with Review Trackers that we were getting the best price for the functionality that we needed. Review Source Response from InMoment October 15, 2019 Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again! VR Verified Reviewer Director, Brand & Digital Communications Hospital & Health Care Used the software for: 1-2 years ### "Basic review management" February 3, 2022 3.0 Pros ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use. Cons Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing ReviewTrackers Cost, complexity and ease of implementation Review Source Response from InMoment February 11, 2022 Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at support@reviewtrackers.com. CC Cameron C. Marketing Manager Hospitality Used the software for: 6-12 months ### "Super Helpful!" December 20, 2019 5.0 Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor. Pros Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier Cons Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers. Alternatives considered [ReviewPush](https://www.capterra.com/p/131894/ReviewPush/) Reason for choosing ReviewTrackers We got a good price across all our properties, and really it provided us with everything we needed/wanted to do. Very happy with the product/service! Switched from [ReviewPush](https://www.capterra.com/p/131894/ReviewPush/) Integration issues and Customer Service was not always responsive or helpful. Review Source Response from InMoment January 4, 2020 Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community! DK Doug K. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Keeping current with Google Reviews" September 12, 2022 4.0 Good experience so far. Pros It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately. Cons I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience. Alternatives considered [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reason for choosing ReviewTrackers Price was much better, but the other company did offer a lot more options. Review Source Response from InMoment September 13, 2022 Hello Doug, Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again! iS ibadat S. continuous improvement manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Getting reviews got so easier" August 30, 2022 5.0 Pros customized link to generate reviews with single click, notification on new reviews and sort feature to classify them for timely response are some of the most used features and this has helped increase our rating from 3.2 to 4 in last 6 months. Cons The response feature needs to be improved as we cannot find the name of user in the response page. Switched from [GatherUp](https://www.capterra.com/p/239159/GatherUp/) reviews in gatherup were not shown for days on portal and their customer support was poor Review Source Response from InMoment September 2, 2022 Hi Ibadat! Thank you for leaving us a review on Capterra! We are thrilled to hear you've improved your rating, that's fantastic news. We appreciate your feedback greatly and will pass along to our team. Thank you again for your feedback. Chris H. Vice President, Communication Hospital & Health Care Used the software for: 2+ years ### "Great way to keep track of your reviews" December 25, 2018 5.0 We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract. Pros We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too. Cons It is pretty pricey but is still a helpful tool for us. Review Source Response from InMoment December 28, 2018 Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business. Paola A. manager Arts and Crafts Used the software for: 2+ years ### "ReviewTrackers links reviews from various online platforms" October 27, 2023 5.0 Pros ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed. Cons Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets. Review Source Response from InMoment November 3, 2023 Hello Paola, Thank you for leaving us a review! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team! Turner A. Social Media Manager Food & Beverages Used the software for: 1-2 years ### "Great option for review aggregation " October 5, 2018 5.0 We use it to track and resond to hundreds of reviews a month and it is a great tool overall. Pros ReviewTrackers is easy to use and cost effective. Tons of great features and mobile app to see your reviews and get notifications on the go. Cons The auto response features are hard to use sometimes. Review Source Response from InMoment October 15, 2018 Thanks so much for being a customer and for your feedback. Your support continues to inspire us to keep building great tools and software for our customers, Including features like the mobile app that you mentioned. Thanks again - ReviewTrackers Hannah G. Social Media Community Manager Restaurants Used the software for: 6-12 months ### "Time Saver" September 28, 2018 5.0 Huge time saver, clean and easy to use. Pros The sentiment breakdown, the ability to organize reviews for easy response. Cons Which I could look at sentiment by restaurant and track specific reviews. Wish there was less emphasis on response time, or the ability to turn it off. Our operators don't care about that at all. Review Source Response from InMoment October 15, 2018 Hannah- thank you so much for the great review and honest feedback. Happy to hear you are saving time and getting the breakdown of data that you need to respond to your customers. We do have some beta tools for drilling down into sentiment by a location and group level. Thank you so much for your business and we look forward to continuing to work with you. - ReviewTrackers Team DP Daysha P. HR/Marketing Manager Restaurants Used the software for: 1-2 years ### "Ease and Convenience with a Few Flaws" August 30, 2022 4.0 ReviewTrackers has made responding to guest reviews easier in that they are all in one location. The software is easy to use, but needs some enhancements to include additional review sites for auto responses. Pros Auto responses and reporting make managing the large volume of reviews we receive easier to manage. Cons Only Google responses are autogenerated. To respond to Yelp, TripAdvisor, etc., you need to leave the website and respond to all reviews. Not as convenient as it should be. Reason for choosing ReviewTrackers Ease of use Review Source Response from InMoment September 2, 2022 Hi Daysha! Thank you for leaving us a review on Capterra! We are so glad that our auto responses and reporting features are streamlining your processes and decision making for your brand. Your feedback is very valuable and appreciated, we will pass along to our team! JW Josh W. Web Marketing Services - Manager Internet Used the software for: 2+ years ### "ReviewTracker is a key part of our business" July 11, 2023 5.0 Pros ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place. It's a key part of our businesses and plugs right into our websites as well. Cons I wish we could customize the word cloud to categorize different terms as "positive" or "negative." Review Source RH Robert H. Head of BD Aviation & Aerospace Used the software for: 2+ years ### "Super product" August 28, 2023 5.0 Very happy Pros Very easy to set up, very easy to use. Definitely recommend. Cons Reply to reviews on TripAdvisor. Free to use API connection. Review Source Response from InMoment August 31, 2023 Hi Robert! Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are using the product with ease! KS Kelcie S. Social Media Manager Restaurants Used the software for: 6-12 months ### "Review from a Restaurant Org" September 28, 2018 4.0 I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the support staff is super helpful, responds quickly, and is open to ideas and suggestions! Pros I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them. Cons I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this! Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place! Review Source Response from InMoment October 15, 2018 Kelcie- thank you so much for the great review, we really apprechiate your feedback. I spoke with our CS and product team, it sounds like they have already connected with you to learn more about how you use our product and how we can improve the experience for you. Thank you so much for your business and support. You make it possible for us to build great tools and software. Thank you. BH Beth H. VP Sales and Marketing Hospital & Health Care Used the software for: 2+ years ### "Great product" August 30, 2022 5.0 great product and support Pros Review management. We use this to ensure that we know what reviews are our there so we can respond immediately. Cons I'd like it to be easier to send review requests to prospects. We'd like our CRM to be integrated but there is a charge so we have not done it. Review Source Response from InMoment September 1, 2022 Hi Beth! Thank you for taking the time to leave us a Capterra review! We are so happy to hear you are loving our product! The feedback you left is valuable and will be forwarded to our team. Thanks again! RJ Russ J. Office Admin and Implimentation Food & Beverages Used the software for: 6-12 months ### "Great tool for amalgamating all your reviews in one place" July 3, 2019 4.0 Overall we are quite satisfied Pros Love that everything is in one place and easy to see as a bigger picture. Also love that some review sites can be responded to directly from RT. Its a great tool for our General Managers to be on top of the daily reviews and nip any issues in the bud. Cons I'm disappointed that integration and direct response to Yelp and Tripadvisor doesn't exist, but this is likely a shortcoming of those two platforms and not RT. Reason for choosing ReviewTrackers Cost and ability to combine all the review sources we are interested in. Easy setup and helpful support. Review Source Response from InMoment July 9, 2019 Hi Russ, thanks for taking the time to share your experience of ReviewTrackers. We are so happy to hear that our platform is helping you and your General Managers handle reviews in one place. It's definitely a great tool for identifying and resolving any high-impact issues with your customers, too. As for integrations with more review sites, we are always looking to create structured opportunities with these sites' developer teams. We're definitely taking your comments onboard as we look to strengthen our offering and deliver even more value to your business. Again, thanks for your very detailed review! DC David C. Manager Hospitality Used the software for: 2+ years ### "A great tool" December 19, 2019 5.0 Pros It keeps me up to date every day on the good and bad experiences with our company that our guests are talking about on any of the online review platforms. ReviewTrackers saves me an immense amount of time by alerting me to new reviews, so I don’t have to go searching for them on the numerous review sites that are out there these days. Cons No complaints. It does what I need it to. Review Source Response from InMoment January 8, 2020 Hi David, thanks for calling ReviewTrackers a "great tool!" We're so happy to hear that our software platform is helping your team save time and manage reviews efficiently. You're right: it's too time-consuming and resource-intensive to go searching for reviews one by one across dozens of sites. Again, thanks for taking the time to share your ReviewTrackers experience, and for your support in all these years. WP Wes P. Media Manager Marketing and Advertising Used the software for: 1-2 years ### "A great way to stay up to date!" August 15, 2018 5.0 It is a been a great benefit to our business and being able to respond to people immediately​. Pros The ease of organizing where the reviews are coming from for each property that we manage and being able to respond directly from the software. Cons Some of the numbers are a little difficult to understand and aren't necessarily updated in real time. Review Source Response from InMoment August 17, 2018 Wes, First thank you so much for being a customer and for your fantastic review. We are so happy to hear that you are getting great value from ReviewTrackers. I have already shared your feedback with our product team as we are constantly working to improve our product. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Every single day we work hard as a team to deliver crazy value to our customers like you Wes, to help them manage their online reviews with ReviewTrackers. Thank you for being a customer and your support. LA Leela A. Marketing Hospitality Used the software for: 6-12 months ### "Easy to Use" October 25, 2022 4.0 Pros It's very user friendly and incorporates all platforms into one. The reporting is also very helpful. Cons I wish there were more review site management tools, like changing hours, menus etc across the board. Review Source Response from InMoment November 1, 2022 Leela, thank you for the review. Glad you are able to use our platform with ease! KA Kevin A. Energy Consultant Utilities Used the software for: 6-12 months ### "Stay Up To Date With ReviewTrackers" June 26, 2022 5.0 Pros Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff. Cons There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored. Review Source Response from InMoment June 29, 2022 Hello! We are thrilled to hear you are enjoying our platform and appreciate you taking the time to leave us feedback, which we will pass along. DC Dave C. GM Restaurants Used the software for: 6-12 months ### "TEM" December 20, 2019 4.0 Pros It keeps me updated on reviews. It updates me on reviews without response Cons You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform Review Source Response from InMoment January 2, 2020 Hi Dave, thank you for sharing your candid feedback here. We're glad to hear that ReviewTrackers is keeping you and your team updated on reviews. We also appreciate and understand your comments about the ability to select which websites you can request reviews for. There are some websites that don't allow businesses to actively solicit reviews. Our priority is to deliver a technology solution compliant with the policies of today's review platforms, as well as responsive to the ever-increasing demand for transparency and authenticity in reviews. Please reach out at anytime if you'd like our team to share knowledge and best practices to help you achieve the best possible results for your review generation efforts. Again, thank you for taking the time to share your review. DS Dan S. GM Hospitality Used the software for: 2+ years ### "So Easy" December 19, 2019 5.0 raised reviews with great responses and following through on the comments. Pros It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy! Cons Open table reviews show up in spurts and getting to respond to a google review you have to go straight to your google page. Review Source Response from InMoment January 4, 2020 Dan, thanks for your perfect 5-star ratings across the board. We are so thrilled to hear that you find ReviewTrackers so easy to use, and we're glad you're using our software platform to respond to reviews on websites and sources that matter most to your business. DL Destine L. Digital Marketing Specialist Entertainment Used the software for: Less than 6 months ### "Great Platform, Easy to Use" August 30, 2022 5.0 I love using the platform for my daily review management tasks! It's easy to use and support is easy to work with. Pros I love the ease of use and how easy it streamlines my everyday tasks in review management! Cons I wish I knew more about how to utilize the other capabilities of the platform. I only know how to confidently manage reviews and how to break down for reporting purposes. Review Source Response from InMoment September 2, 2022 Hi Destine! Thank you for leaving us a review on Capterra! We love that our software streamlines your daily routine. We appreciate your feedback and will pass along to our team! JP Jennifer P. Area Operations Manager Retail Used the software for: 1-2 years ### "Easy tracking of reviews makes my job easier" January 8, 2020 4.0 Weekly reporting of all reviews are easy in one spot verses looking at different platforms. Pros ease of use, analytics are precise, reporting weekly helps for my power point slides to report all of our reviews in one spot Cons If you do not know the software it could be confusing Review Source Response from InMoment January 10, 2020 Hi Jennifer, thank you for taking the time to share your ReviewTrackers experience with the Capterra community. We're so glad our software platform is helping your team manage online reviews. We also appreciate your kind words about the precision of ReviewTrackers' analytics and reporting tools. If you have any questions about using ReviewTrackers, please don't hesitate to get in touch with our Customer Success team at any time. HM HERNAN M. mkt Marketing and Advertising Used the software for: 1-2 years ### "Great tool, excellent team" October 16, 2019 5.0 Started a long time ago in Latin America because I´m confident it will grow a lot here in the next few years Pros It´s really easy to see the pros about using the software. Every feature is tangible. Cons I don´t really feel i have to dislike someting. Maybe some review sites in latin america should be added. Review Source Response from InMoment October 28, 2019 Hi Hernan, Thanks for taking the time to share your review here on Capterra. It seems like you've had a positive experience with ReviewTrackers so far. We're happy you find our software platform easy to use and valuable for your team! Feel free to contact us directly and share any additional feedback or helpful suggestions you may have. Again, thanks for your review! 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