# ReviewTrackers Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ReviewTrackers Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/140801/ReviewTrackers --- # ReviewTrackers Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ReviewTrackers ## What is ReviewTrackers? ReviewTrackers makes it easy to monitor, manage, and collaborate on responding to reviews from 120+ review sources - all in one place. Our Natural Language Processing engine identifies trends and sentiments across feedback and reviews. Automatic categorization organizes large amounts of feedback from your customers and helps brands build proactive strategies to meet and exceed customer expectations. ## What is ReviewTrackers used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 172 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ReviewTrackers?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inmoment.com&name=ReviewTrackers) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ReviewTrackers 4.7 (172) VS. [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (172) Ease Of Use 4.9 (1,201) Value For Money 4.6 (123) Value For Money 4.8 (832) Customer Service 4.7 (142) Customer Service 5.0 (837) ## ReviewTrackers alternatives [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/140801/ReviewTrackers/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Review Monitoring 4.9 (26) 80.77% of 26 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.6 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Request 4.5 (20) 60.00% of 20 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Response Management 4.9 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Notification 4.8 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Notifies a business when a review is left Surveys & Feedback 4.3 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success ReviewTrackers 89 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Compare key metrics for the business against prominent players in the industry Monitor social media posts or web that mention a particular brand Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Centralized repository to store content and assets Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Searchable repository of information about clients Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Find & retrieve relevant data or documents Games or game-like elements to track progress and reward accomplishments Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. Track and monitor a specific set of keywords Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Measures the retention rate and satisfaction of customers. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Track and monitor reviews of products or services Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (156) 4.5 Based on 156 reviews ## Pricing Value for money 4.6 (123) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/140801/ReviewTrackers/pricing/) Value for money 4.6 (123) 4.6 Based on 123 reviews ## Integrations [ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Talkwalker](https://www.capterra.com/p/161487/Talkwalker/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (142) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (142) 4.7 Based on 142 reviews ## User reviews Overall rating 4.7 Based on 172 reviews Filter by rating 5(125) 4(40) 3(4) 2(1) 1(2) Mentioned topic Sorted by most recent LT Liezel T. Admin Assistant Hospitality ### "ReviewTrackers Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 26, 2024 The overall experience with ReviewTrackers is very good! All the reviews either good or bad are captured which we use in decision-making. Pros What I like most about ReviewTrackers is you can easily search for reviews/feedback based on timeline/date range. It’s also user-friendly! Cons So far, there’s nothing I like least about ReviewTrackers because we are still using it at the moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Lavinia R. Ufficio Marketing Hospitality ### "Lo consiglio davvero" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 19, 2023 Pros Ho usato ReviewsTrakers per rispondere alle recensioni ricevute e devo dire che è molto comodo, lo consiglio Cons Poche caratteristiche e funzionalità, forse sarebbe il caso di metterne qualcuna in più Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Paola A. manager Arts and Crafts ### "ReviewTrackers links reviews from various online platforms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 27, 2023 Pros ReviewTrackers allows our businesse to compare our online reputation against competitors, enabling us to identify areas where improvement is needed. Cons Pricing details can vary depending on the size and needs of a business, which may not be ideal for smaller businesses with tight budgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2023 Hello Paola, Thank you for leaving us a review! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team! NF Nancy F. Director, Marketing, Communications Automotive ### "Your Review Management in One Easy Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2023 The main benefit for our business has been answering reviews as they happen, and internally addressing departmental issues. Pros Review Trackers was very easy to learn and a real time saver to manage all reviews in one place. Not all review sites will allow the program to automatically update with an AI response. It still helps us be aware at all times what our customers are saying. Cons The campaigns are a bit convoluted. We tried a campaign to solicit reviews but never got a handle on this part of our services. Reasons for choosing ReviewTrackers We liked the sales person that reached out to us. He took a lot of time to explain how everything worked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 6, 2023 Hello Nancy! Thank you for taking the time to leave us a review on Capterra. We are thrilled you are saving time with ReviewTrackers! MR Michael R. Creative Director Automotive ### " Great one-stop for all reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 28, 2023 Overall experience is great though. Saves time from having to log into 4 separate platforms to keep track of reviews. Better to do all in one place. Pros Was easy to integrate to social and other review site platforms. Makes it much easier to respond, manage, and review different stores all in the same place. Easy sort categories and makes replying to customers very easy. Cons My biggest pain points have to do with the platform cache. If i refresh my browsers, new reviews don't show up until i navigate to one of the other tabs, and then go back to the reviews page. Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. There is also a large delay from when a customer submits a Yelp review, and when we get a notification that one has been submitted, or when they actually post. We've gotten Yelp review notifications sometimes from days ago (about 2 or 3). Makes it hard if they are a 1 star disgruntled customer for us to respond to, bc we can't fix anything at that point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2023 Hi Michael! Thank you for taking the time to leave us a review on Capterra! We are glad our integration process was easy. We appreciate your feedback and will pass along to our team. RH Robert H. Head of BD Aviation & Aerospace ### "Super product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Very happy Pros Very easy to set up, very easy to use. Definitely recommend. Cons Reply to reviews on TripAdvisor. Free to use API connection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2023 Hi Robert! Thank you for taking the time to leave us a review on Capterra. We are thrilled to hear you are using the product with ease! RM Ryan M. Guest Relations Manager Hospitality ### "Helping us help our guests" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2023 We don't know what we'd do without ReviewTrackers now! Online reviews are huge in the restaurant industry. Too many negative reviews could truly break down your store. It's critical to engage with the upset guest as quickly as possible. ReviewTrackers helps out immensely, especially in communicating with our guests directly. Pros We love that ReviewTrackers is easy to initially set up and its non-complicated functionality is a huge bonus. Cons We wished that all reviews from every review site could be pulled in like how RTs pull in Google reviews. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2023 Hello Ryan, Thank you for leaving us a review on Capterra! We appreciate you taking the time to rate us and provide feedback. Customer satisfaction is our number one priority and we will pass along this feedback to our team! SH Shannon H. Partnerships Manager Consumer Goods ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2023 Pros A great way to see your reviews, post them, and get responses! Cons I wish it also did instagram comments and tweets Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Patrick L. VP Logistics and Supply Chain ### "ReviewTrackers is essential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2023 Pros Easy to use - cost effective social media mgt Cons I can't think of any cons at this point. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matt S. VP of Customer Experience Consumer Goods ### "Great for review monitoring and trend reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2023 Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating. Pros Great dashboard and trending of review ratings and trends Cons Not a configurable dashboard. Can’t auto email out the dashboard report monthly Reasons for choosing ReviewTrackers Had integrations I needed that the others did not Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Popular comparisons [Trustpilot vs ReviewTrackers](https://www.capterra.com/compare/140801-169618/ReviewTrackers-vs-Trustpilot)[TrueReview vs ReviewTrackers](https://www.capterra.com/compare/140801-210085/ReviewTrackers-vs-TrueReview)[Birdeye vs ReviewTrackers](https://www.capterra.com/compare/140801-152997/ReviewTrackers-vs-BirdEye)[Swell vs ReviewTrackers](https://www.capterra.com/compare/140801-172802/ReviewTrackers-vs-Swell) [Yotpo vs ReviewTrackers](https://www.capterra.com/compare/140801-144389/ReviewTrackers-vs-Yotpo)[Weave vs ReviewTrackers](https://www.capterra.com/compare/140801-141842/ReviewTrackers-vs-Weave)[rater8 vs ReviewTrackers](https://www.capterra.com/compare/140801-177794/ReviewTrackers-vs-rater8)[Shopper Approved vs ReviewTrackers](https://www.capterra.com/compare/140801-179680/ReviewTrackers-vs-Shopper-Approved)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)