# Page 3 | ReviewTrackers Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ReviewTrackers the right Review Management solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140801/ReviewTrackers/reviews

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ReviewTrackers

4.7 (172)

[View alternatives](https://www.capterra.com/p/140801/ReviewTrackers/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ReviewTrackers

## Showing most helpful reviews

Showing 51-75 of 172 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JT

Jon T.  
Marketing  
Restaurants  
Used the software for: 2+ years

### "Good Experience "

July 11, 2023

4.0

Pros

Guest feedback is what I like the most with this.

Cons

Would like to see more options for follow up.

Review Source

JH

Janel H.  
Reputation Manager  
Veterinary  
Used the software for: 2+ years

### "Great tool"

September 12, 2022

5.0

Great!

Pros

How easy it is to view reviews and respond to them

Cons

I wish there were more analytics and reporting

Review Source

Response from InMoment

September 19, 2022

Hi Janel! Thank you for leaving us a review on Capterra. We are thrilled to hear you find our tool so easy to use! We appreciate your feedback on reporting and will pass along to our team.

VR

Verified Reviewer  
Asistant manager  
Apparel & Fashion  
Used the software for: 6-12 months

### "Manage your review easily"

May 30, 2019

5.0

Pros

The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.

Cons

Reviewtracker is working great but there interface was a bit hard to inderstand for us.

Review Source

Response from InMoment

July 9, 2019

Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers!

KA

Kevin A.  
Director of Ops  
Restaurants  
Used the software for: 6-12 months

### "All in one"

October 25, 2022

5.0

As a company we enjoy this product. We have had other companies try to sell us on similar products, but nothing matches what Review Trackers is able to do and it's a good value.

Pros

The ease in which you can see your reviews.

Cons

Only con is the compatibility with Yelp, more of an issue with Yelp. They make it difficult to respond to customers.

Review Source

Response from InMoment

November 1, 2022

Hi Kevin! We are thrilled to hear how happy you are with our product, customer satisfaction is our number one priority. Thanks for leaving a review!

KT

Katie T.  
Senior Manager, Marketing and Communications  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Saves me time and makes me more effective"

October 16, 2019

5.0

Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well.

Pros

Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool.

Cons

I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though.

Review Source

Response from InMoment

October 29, 2019

Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review!

LB

Lindsey B.  
Review Specialist  
Restaurants  
Used the software for: 2+ years

### "Review Trackers Keeps Us on Track!"

October 1, 2018

5.0

We love Review Trackers!! Our customer service rep and her team have been so accommodating to our needs and have helped us with any question or concerns that have arisen. We love the new updates to the interface and look forward to a long relationship with their company.

Pros

We really appreciate the way Review Trackers organizes all of our online reviews into one easy-to-access location. It allows us to free up our time to focus on caring for our guests instead of hunting down our reviews.

Cons

When we first started using the software, it took a bit of time to learn the interface. Yet they have made many updates and have online training videos to get the most use from Review Trackers.

Review Source

Response from InMoment

October 15, 2018

We look forward to a long relationship with you as well Lindsey! Very happy to hear how easy it is for you to use, that is one of our goals we work hard to deliver on. Thanks for being a customer. - ReviewTrackers

DD

Donn D.  
General Manager  
Restaurants  
Used the software for: 2+ years

### "Great and easy!"

December 19, 2019

5.0

Very good!

Pros

It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts!

Cons

Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all

Review Source

Response from InMoment

January 4, 2020

Thank you so much, Donn! We appreciate your excellent ratings of ReviewTrackers here on Capterra. You're right about how our software platform can help teams keep track of online reviews and respond promptly to their customers. We wish you great success in the New Year, and thanks again for your valuable feedback.

KH

Katie H.  
Brand and Content Strategist  
Consumer Goods  
Used the software for: 6-12 months

### "Game Changer"

July 11, 2019

5.0

My overall experience with ReviewTrackers has been great. The user interface is extremely easy to use and the features that they offer are extremely valuable. The sales rep was extremely friendly and the ReviewTrackers team has been very helpful in solving any problems we have had.

Pros

Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.

Cons

The rep that sold and trained us on the platform did not stay with us. Would like to have the same point of contact throughout the entire process.

Reason for choosing ReviewTrackers

What they offered was better than the other similar services that we researched.

Review Source

Response from InMoment

October 15, 2019

Hi Katie, thank you so much for sharing such a great review here on Capterra. We love the title of your review: "Game Changer"! We're also thrilled to hear your opinion on the simplicity and ease of use of our software platform. Thanks again for your review, and if you have more feedback to share, please do not hesitate to let us know.

CK

Caitlin K.  
Head of Customer Success  
Hospitality  
Used the software for: 2+ years

### "Review Trackers"

September 28, 2018

4.0

Support is always quick to respond when needed.

Pros

It's very easy to use and covers all of the social sites we could think of wanting.

Cons

There's some functionality of editing URLs ourselves that is no longer available.

Review Source

Response from InMoment

October 15, 2018

Caitlin, thank you so much for the great review and being a customer for the past few years. I have shared your feedback directly with our product team and we are working to find ways to make it easier for our customers to update data. Glad to hear it is easy to use and that we cover all the major review sites important to you. Thank you again for your business and we look forward to continue working with your team. - ReviewTrackers Team

RF

Ricardo F.  
Strategic Account Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "We loved the product"

October 28, 2022

5.0

Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.

Pros

Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.

Cons

We have had no problems with the service.

Review Source

Response from InMoment

November 7, 2022

Hi Ricardo! We are thrilled to hear you are loving our product and appreciate you taking the time to leave us a review!

LA

Lesley A.  
Club Manager  
Sports  
Used the software for: 1-2 years

### "Jetts Robina review"

December 22, 2019

5.0

The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews.

Pros

Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us.

Cons

No issues with the software at all. The template capability makes the monthly review requests an easy task.

Review Source

Response from InMoment

January 8, 2020

Hi Lesley, thanks for taking the time to share your review with the Capterra community. We appreciate your high ratings of ReviewTrackers! And we're glad our software platform is helping you and the Jetts Robina team track online reviews, respond to customer feedback, and drive engagement with your clients. Again, thanks for your excellent review!

AP

ALISON P.  
Head of Customer Success  
Restaurants  
Used the software for: 2+ years

### "Great review aggregation"

October 1, 2018

4.0

Pros

It saves us a lot of time! Instead of having to look at tons of different review sites for multiple locations, it all lives conveniently in the ReviewTrackers dashboard which is very easy to use.

Cons

They've recently made a change where you have to email them to update links, which is not very convenient as sometimes they add incorrect links to begin with. They respond quickly, but I prefer this functionality without the additional step.

Review Source

Response from InMoment

October 15, 2018

Hey Alison - Thank you so much for the feedback on how we can improve. I have taken your feedback and shared it directly with our product team. I also want to say thank you so much for your support as a long term customer, we work hard to deliver a great product to your team. Your support and feedback, makes that possible. - ReviewTrackers

SG

Shayna G.  
Reputation Management Specialist  
Financial Services  
Used the software for: 6-12 months

### "Phenomenal product and an even better team behind the scenes supporting it and YOU. "

May 24, 2017

4.0

We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient.

Pros

ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend.

Cons

I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on.

Review Source

Response from InMoment

August 17, 2018

Shayna, Thank you for the great review and for being a customer for over three years! We are happy that we continue to delight you as customer. It would not be possible without your feedback which helps improving our product and we thank you so much for that. - ReviewTrackers Team

KT

Krystle T.  
regional director  
Restaurants  
Used the software for: 6-12 months

### "Review Tracker Review"

December 18, 2019

4.0

overall this is a nice one stop shop for tracking our guest feedback.

Pros

I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Cons

upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me. sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.

Review Source

Response from InMoment

December 19, 2019

Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!

AA

Aida A.  
BDM  
Food & Beverages  
Used the software for: 1-2 years

### "Dash board "

December 20, 2019

3.0

Great ideas Does help me when the figures are correct

Pros

Easy to see all platforms and easy to navigate the pages

Cons

Is not accurate Response time ect I report back to store owners When the information is incorrect. My job becomes very difficult to keep their trust in the business

Review Source

Response from InMoment

January 4, 2020

Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via support@reviewtrackers.com so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.

JM

Jeffrey M.  
Assistant General Manager  
Restaurants  
Used the software for: 1-2 years

### "Useful Platform"

December 20, 2019

5.0

Pros

It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible.

Cons

The mobile app would be my only complaint. There isn't much useful functionality.

Review Source

Response from InMoment

January 2, 2020

Hi Jeffrey, thanks very much for taking the time to review ReviewTrackers. We love how you describe our software platform as a huge time-saver! You're right: ReviewTrackers can help businesses stay efficient while managing, responding to, and collecting online reviews across multiple review websites. We have also shared your comments about the mobile app with our Product and Engineering teams. Thanks again for your valuable review!

SC

Shayna C.  
Reputation Management Specialist  
Financial Services  
Used the software for: 1-2 years

### "ReviewTrackers has been critical to the success of our reputation management strategy. "

September 22, 2017

5.0

Pros

Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.

Cons

A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.

Review Source

Response from InMoment

August 17, 2018

Shayna, Thank you so much for the 5 star review, we really apprechiate it! I also wanted to thank you for being a customer of ours the past few years. We took your advice and I am sure as you know now we have rolled out our new dashboard based on the feedback from customers like you. Thanks again for your business. - ReviewTrackers Team

SH

Shannon H.  
Partnerships Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Great Service"

July 25, 2023

5.0

Pros

A great way to see your reviews, post them, and get responses!

Cons

I wish it also did instagram comments and tweets

Review Source

mG

mart G.  
SEO Specialist  
Retail  
Used the software for: 2+ years

### "Useful for multi-location review management"

November 8, 2022

5.0

Overall it's a very useful product for our review tracking & management.

Pros

Helpful in tracking review trends across multi-location business & streamlining review alerts and response process.

Cons

At times updated reviews don't seem to flow into the software. Replying to reviews from certain sites is more difficult than others. Don't get all the views I need in the dashboards, so have to rely on exporting data and building my own.

Review Source

Wesley P.  
Social Media Manager  
  
Used the software for: Less than 6 months

### "I use this software to track multiple reviews for companies. "

November 7, 2017

4.0

Pros

The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.

Cons

Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.

Review Source

Response from InMoment

August 17, 2018

Wesley, Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team

JK

Joey K.  
Hear Coach  
Entertainment  
Used the software for: 2+ years

### "Quality Review Tracking"

December 19, 2019

4.0

Pros

The ease of access, functionality and how up to date it is.

Cons

Not being able to respond to all platforms from the reviews.

Review Source

Response from InMoment

January 4, 2020

Hi Joey, thanks for taking the time to review ReviewTrackers. We're glad you find our software platform easy to use! We also appreciate your comments about the ability to respond to reviews on all platforms. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. They'd love to hear more from you!

RE

Ray E.  
Training Manager  
Facilities Services  
Used the software for: 1-2 years

### "It works. If you want one window to manage your online presence then use this."

December 17, 2019

5.0

Review Trackers cuts down my response time because I don't have to go through each individual site.

Pros

\- One tab in the browser - One click responses

Cons

Email alerts are not always pushed the moment that the review drops. It is not a big deal if you leave the tab open and check it in the morning or a few times a day.

Review Source

Response from InMoment

December 24, 2019

Hi Ray, thanks for taking the time to review our software platform here on Capterra. We love how you're using the one-click responses to reply to your customers' reviews! They're definitely a time-saver, and we're glad to hear that ReviewTrackers has introduced efficiencies to your company's review management workflow. Thanks again!

LC

Lydia C.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Use of ReviewTrackers"

September 8, 2022

5.0

Positive

Pros

User friendly, sends reviews right to your email.

Cons

Seems like it just duplicates what we get with Yelp and Google.

Reason for choosing ReviewTrackers

Was on a trial basis and we are still evaluating

Review Source

Response from InMoment

September 8, 2022

Hi Lydia! Thank you for taking the time to leave us a review on Capterra! We are glad to hear you enjoyed the trial of our product and hope you will consider us for your reputation management software. Please reach out if you have any questions during your evaluating period! Thank you again.

Rico C.  
Marketing Director  
Hospitality  
Used the software for: Less than 6 months

### "Great tool for online reputation management"

February 2, 2019

5.0

Pros

I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.

Cons

I really don't have anything bad to say about ReviewTrackers.

Review Source

Response from InMoment

July 9, 2019

Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback!

aC

augusto C.  
vp operations  
Restaurants  
Used the software for: 1-2 years

### "great product"

October 25, 2019

5.0

Pros

the customers feedback is one of the most important information in the restaurant business and your tool help us to get closer the them.

Cons

Some times the delay when extracting the reviews.

Reason for choosing ReviewTrackers

I did not view other options

Review Source

Response from InMoment

November 11, 2019

Hi Augusto, Thanks for sharing your review with the Capterra community! We love your company's commitment to customer feedback, and we're glad our software platform is helping you manage this effectively across your restaurant locations. If you have any additional feedback, please don't hesitate to reach out to our team! Again, thanks for taking the time to share your ReviewTrackers experience.

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