--- title: "ToucanTech Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ToucanTech Software - reviews, pricing plans, popular comparisons to other Alumni Management products and more." source_url: "https://www.capterra.com/p/140805/ToucanTech/" page_type: "product" language: "en" --- # ToucanTech Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ToucanTech ## What is ToucanTech? ToucanTech is all-in-one alumni software, used by more than 400 schools, universities, and foundations across 30 countries. It brings your alumni database, website or private portal, email, events, and fundraising into one connected platform — so every interaction updates a single record. Built for alumni offices and development teams, ToucanTech replaces the disconnected tools most teams rely on, accelerated by AI-enabled workflows that cut daily admin. Reconnect lost alumni, grow engagement with news, directories, and networking, and track giving from first gift to major donor. The result is one source of truth for every alumnus, donor, and supporter: accurate records, personalized communications, and clear reporting on what's working. ToucanTech securely manages $4.5 billion in donation data and processes over $13 million in online payments a year. ## What is ToucanTech used for? [Alumni Management](https://www.capterra.com/alumni-management-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 151 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $8000 Flat Rate, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Association Management / 2025 - Community / 2025 - Membership Management / 2025 - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Admissions / 2025 - Association Management / 2025 - Community / 2025 - Content Management / 2025 - Data Management / 2025 - Donation Management / 2025 - Email Management / 2025 - Event Management / 2025 - Fundraising / 2025 - Membership Management / 2025 - Online CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... - Content Management / 2025 - Email Management / 2025 - Online CRM / 2025 ## ToucanTech alternatives Highest Rated [4.7 (144)](https://www.capterra.com/p/133653/Almabase/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (556)](https://www.capterra.com/p/76116/WildApricot/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140805/ToucanTech/alternatives/) ## FAQs about ToucanTech Overview ### What problems does ToucanTech solve? ToucanTech solves fragmented alumni, fundraising, events, and communications workflows by putting records, donor history, emails, news, and online community tools in one system. Development offices, alumni relations teams, and small school advancement teams use it to reduce manual data entry, improve record accuracy, track engagement, manage campaigns, and simplify event bookings. Answer based on 134 reviews Overview ### Which roles and teams benefit most from ToucanTech? ToucanTech is most used by development, advancement, and alumni relations teams that manage fundraising, donor records, and community engagement. Directors and heads of development use it for campaign oversight and relationship tracking, while coordinators, administrators, and operations staff rely on it to organize alumni data, events, communications, and reporting. Answer based on 151 reviews Overview ### What company size and industries is ToucanTech built for? ToucanTech is built primarily for small businesses in education, with 57% of reviewers from small organizations and 77% from Education Management. It also serves midsize organizations, which make up 39% of reviewers, especially schools, universities, alumni associations, fundraising departments, membership organizations, and professional associations. Answer based on 151 reviews Features and Usability ### What are the key features of ToucanTech? ToucanTech includes core alumni management and database management, plus integrated fundraising tools for donations, gift matching, and donor records. Reviewers also highlight website management with news, galleries, and customizable pages, along with email marketing, event management, activity tracking, and third-party integrations that connect communications and community data. Answer based on 97 reviews Pricing ### How much does it cost and what fees or limitations are included? ToucanTech starts at $8,000 per year for the Core plan, which includes CRM, database, email, events, fundraising, memberships, careers and mentoring, a mobile app, and website tools. Reviewers often call it competitively priced and good value, though some smaller-budget schools say it can feel expensive. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does ToucanTech integrate with? ToucanTech integrates with 10 third-party tools and platforms, with reviewer-confirmed connections to Stripe, GoCardless, and SDS Management. Official integrations also include Apple Pay, Google Pay, PayPal, Xero, iSAMS, and TASS. These cover payments, finance, school systems, and digital archive management. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on ToucanTech? ToucanTech offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers say nontechnical users can get started quickly with basic tasks, while admins and staff handling setup, updates, or full functionality need more time. Support before and after launch is described as responsive and practical. Answer based on 22 reviews Getting Started and Support ### What customer support options does ToucanTech offer, and how do users rate the experience? ToucanTech offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as quick, helpful, patient, and easy to reach, with strong onboarding, training, and issue resolution. A few mention a learning curve and say some help guides could be more detailed. Answer based on 97 reviews Features ### What features does ToucanTech offer? ToucanTech offers a broad set of alumni management, communications, events, fundraising, and community portal features in one system. Schools, alumni teams, and development offices often find the tools intuitive and flexible, though some advanced options and design settings take time to learn and may need further fine-tuning. Answer based on 42 reviews ## Who uses ToucanTech? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 606 Alumni Management reviews Capterra data shows that buyers of alumni management software rank the following features as their top priorities: - **Contact Database** (**52%** of reviewers rated this feature as critical) - **Communication Management** (**33%**) - **Content Management** (**39%**) ToucanTech supports all three of the features reviewers value most: **Contact Database**, **Communication Management**, and **Content Management**. Together, these capabilities help organizations keep alumni records current, manage outreach across audiences, and maintain relevant digital content, allowing teams to build stronger relationships and run alumni programs more efficiently. Contact Database 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Content Management 4.8 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Membership Management 4.8 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Data Import/Export 4.5 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Import and export data to and from software applications Member Directory 4.7 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Comprehensive list that contains information and details of all the members associated with a particular organization or group Event Management 4.6 (25) 52.00% of 25 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings ToucanTech 150 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Control: Regulate who can view information within the system - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Ad hoc Reporting: Generate one-off reports that meet information requirements - Admissions Management: Handle the registration and admission process for existing and new students - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Assessment Management: Creation, administration, and evaluation of assessments or tests - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Blogs: Allows users to publish blogs on social site - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Candidate Management: Build, track, and maintain relationships with candidates - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Publishing Options: Facilitates online authoring and publishing of the content - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Database Support: Supports common databases such as MySQL and Oracle - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Donation Management: Track/record financial donations made by members, along with the issuance of tax receipts/documents - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Fee Management: Track collected or paid charges for services performed or access granted - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - For Alumni Associations: Designed for alumni organizations and associations - For Nonprofits: Software specialized for non-profit organizations - For Religious Organizations: Primarily serving churches and religious organizations - For Virtual Events: Designed for events that occur online - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Group Management: Organize and edit a group of people's policy and members - Guest List Management: Curating an intentional list of prospective guests as per relative interests to achieve specific goals. - Ideation: The creation, development, and sharing of potentially innovative new ideas - Inbox Management: Organize, prioritize, and manage incoming communications - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Board: Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences - K-12: Software designed for kindergarten through 12th grade schools - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Giving: Ability to make a donation from a mobile device/app - Moderation: Controls/tools to moderate the session - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Newsletter Management: Create and update newsletter content to increase engagement - Online Calendar: Online calendar of upcoming events/activities viewable to members and visitors - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: Outlet for members and visitors to submit donations electronically - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Small Group Management: Organize members and schedule recurring small group meetings - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticketing: Customize, sell, and distribute tickets - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Visitor Tracking: Track visitors and purpose of visits - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (151) 4.7 Based on 151 reviews ## Pricing Value for money 4.8 (140) [View pricing plan details](https://www.capterra.com/p/140805/ToucanTech/pricing/) Core $8,000 Flat Rate,Per Year It includes: - Website - CRM - Database - Memberships Management - Event Management - Email Engine - Careers and Mentoring Module - Fundraising Module - Mobile App Value for money 4.8 (140) 4.8 Based on 140 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (148) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (148) 4.9 Based on 148 reviews ## User reviews Overall rating 4.9 Based on 151 reviews Filter by rating 5(138) 4(11) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Ellen L. Alumni Engagement and Projects Officer Education Management ### "Great platform and great team behind it." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 27, 2026 Pros My experience with ToucanTech has been that it is reliable, easy to use, and well supported. The customer support team have been a standout throughout implementation and ongoing use. Cons Our original payment platform wasn’t compatible, however once we were set up on a supported option everything has worked well. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing ToucanTech Better value for money and a better fit for our institution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gareth D. Director of Foundation Education Management ### "A brilliant all-in-one solution for any alumni and fundraising function" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2026 ToucanTech has been pivotal to the success of Hurt's mission in connecting with alumni and others linked to our school. It enables us to communicate efficiently and effectively with our database, track emails and ensure accuracy of information. We use the platform for all event management, and have found the process of organising various reunions and dinners, and managing payments, seamless and reassuring for the user. One of the missions of our office is to raise money for bursaries - ToucanTech has been central to this and we can proudly say that due to this effective and efficient MIS, more pupils now are attending Hurst on bursaries. Above all, this system, and the support that ToucanTech give, is exceptional and we couldn't recommend them highly enough. Pros Ease of use, back-room support, simplicity for posting news items, security of information, website interface, value for money in terms of the huge range of operations that it can undertake. A positive experience for the user. Cons Nothing - any suggestions for support or changes are actioned quickly and we feel that the company not only listens to its users, but actively goes out to harness feedback to improve the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Harriet A. Senior Development Manager Education Management ### "Would thoroughly recommend." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 The onboarding was very detailed and the team were very supportive. We had a lot of training before we went live and again once we had started using it which helped immensely. The team are always on hand if there is a query and \[sensitive content hidden\] is brilliant at sending loom videos which visually shows how to do certain tasks. There is a lot of schools using ToucanTech so there is an instant network of users to tap into and learn from. Pros The software is user friendly, logical and easy to navigate. We use the reporting wizard a lot and there is so much information you can get out of the database. The customer support is amazing and they get back to you very quickly if there is a query. The event management side is so much better than our last database with alumni and parents being able to book straight onto an event. Cons There is so much information held within the database that it took a while to find out where it was in order to run the correct report. Once you are used to the navigation then the reporting is much easier. Switched from [Access Charity CRM](https://www.capterra.com/p/10005517/Access-Charity-CRM/) Additional features were required which our other database couldn't do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jo F. Alumni Officer and Development Advisor Education Management ### "You CAN with TouCAN!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2025 Our experience has been positive, and we would be happy to refer Toucan Tech to other users. We are yet to experience the full scope of the product, but we are excited about our growing connections with our alumni and donors. Pros Customer support has been fantastic. In particular \[sensitive content hidden\] has been exemplary in his understanding of our creative needs and considered in his design approach which is reflective in the quality of the site we now have to gone live with. His attention to detail is next level and we are excited about what comes next. Cons Initially putting our alumni and giving site together had its challenges, but these were soon addressed with Support teams and Account Managers. A huge thank you to the team! Switched from [TASS](https://www.capterra.com/p/215745/TASS/) Challenges in extracting data and limited CRM features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Development Assistant Education Management ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2025 Pros ToucanTech has proven to be an excellent platform for our alumni site— rich in features, and highly effective. Its wide range of tools makes it easy to manage and has significantly improved how we connect with our community. The customer support is consistently impressive, with fast, helpful responses and clear guidance whenever needed. Our account manager, \[sensitive content hidden\], has been especially approachable and supportive, making the experience even more positive. It’s evident that the ToucanTech team is committed to ongoing development, with regular updates and improvements that enhance both functionality and user experience. Although, sometimes things aren't followed up on in terms of updates. The platform has been instrumental in bringing our alumni community together through engaging features such as photo galleries, news articles, and a dedicated Careers page. Behind the scenes, it has also played a key role in helping us better manage our data—allowing us to segment audiences and streamline our database with greater accuracy and ease. Cons I find some of the systems and features aren't particularly intuitive, and take a bit of learning but the team on support@ are amazing and really quickly either teach you or make the changes necessary behind the scenes. The tool is more complicated than other sites, and the support is better is what I understand and I really appreciate all the hard work that goes in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB alexa B. Director of Development and Alumni Relations Education Management ### "School partner review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 23, 2025 good client support, trusted partner for our needs. Would like enhancement of fundraising area, this could be more intuitive and deliver better reporting insights/prospect tracking Pros insights on contact activity, ease of tracking email activity. Mass mailing, donation and Gift Aid syncing Cons basic nature of prospect development area still needs work Switched from [Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/) Front end interface, disappointed with provider Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. Head of Development Education Management ### "Thank you from Churcher's College" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2025 Excellent. Transformational. Happier team. Pros Great product, ease of use, 1 stop-shop solution, customer service - they are a great team with a strong set of values! Cons Some functionality changes we would prefer to be made more quickly but we appreciate that there is always a lot to do. Switched from [InTouch CRM](https://www.capterra.com/p/124044/InTouch/) Difficulty using product. Small team. CRM yet to be set up - timing was good. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reasons for choosing ToucanTech 1 stop-shop. Price. Cultural fit. Word of mouth. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Richard W. Director of Development Education Management ### "ToucanTech review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 We have been really impressed with the level of customer service - ToucanTech colleagues are always very prompt replying to queries and resolving any issues. They show a genuine interest in the School, even coming to visit as part of our onboarding process. The system is very easy to use and suits small teams like ours, with colleagues needing to wear multiple hats. ToucanTech also do great notebooks! Pros The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end. This makes it easy for our community to engage with our School, and it is great for us as a small Development team, as it minimises data entry. It is fantastic to have events, email and donation functions built into the product - this means we are just using one system for all our fundraising and alumni needs. The filtering and reporting functions are very easy to use, and the email sync saves many hours manually uploading emails. Cons The Wonde API hasn't quite worked for us in our first year, but we are working together with ToucanTech to resolve this. Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reasons for choosing ToucanTech The biggest reason was the front end website / portal talking to the back end CRM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. M- Margarita -. \- Education Management ### "Toucan Tech " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2024 Happy with Toucan Tech because it addresses a lot of the things we need in an alumni database. It allows us to store different types of information to help us get a better profile of our records. Staff are also helpful and responsive. Pros Its features are intuitive and user-friendly. It handles all our alumni database needs. Cons Can't think of anything at the moment. I appreciate that if there are certain things we can't do at the moment, it is included for consideration for future development updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Caroline S. Alumni Relations and Development Officer Education Management ### "Great product well supported by the staff team." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 21, 2024 Really positive- supportive and friendly support team. Pros Quick response by the support team to queries. Combination and range of functions- data management and community platform especially. Cons Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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