--- title: "ToucanTech Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ToucanTech the right Alumni Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140805/ToucanTech/reviews/" page_type: "reviews" language: "en" --- ToucanTech 4.9 (151) [View alternatives](https://www.capterra.com/p/140805/ToucanTech/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ToucanTech Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “We use the platform for all event management, and have found the process of organising various reunions and dinners, and managing payments, seamless and reassuring for the user.“ February 6, 2026 PA Philip A Alumni CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.“ September 25, 2024 Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It enables us to communicate efficiently and effectively with our database, track emails and ensure accuracy of information.“ February 6, 2026 SM Stephen M Database & ResearchEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a new reporting interface which has been rolled out.“ March 22, 2023 Gareth D Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “One of the missions of our office is to raise money for bursaries - ToucanTech has been central to this and we can proudly say that due to this effective and efficient MIS, more pupils now are attending Hurst on bursaries.“ February 6, 2026 MD Michael D Volunteer Education Management, 51 - 200 employeesUsed the software for: 1-2 years. “Help information is on a separate Web page and the search on that is not comprehensive.“ June 9, 2023 Harriet A Senior Development ManagerEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is a lot of schools using ToucanTech so there is an instant network of users to tap into and learn from.“ December 2, 2025 SS Sue S Foundation ExecutiveEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “We previously used another website provider which we found very clunky and expensive.“ April 6, 2023 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roger P. Lead Admin Fund-Raising Used the software for: 2+ years ### "Three years in with Toucantech and it just gets better and better" March 20, 2023 5.0 For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service. Pros I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems. Cons Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals. Reason for choosing ToucanTech Toucantech's customer service was head and shoulders better than all of the others I made enquiries about, including pricing, speed of response, and willingness to respond to problems. Review Source PA Philip A. Alumni Coordinator Education Management Used the software for: 2+ years ### "Building Stronger Communities with ToucanTech's Solutions" September 25, 2024 4.0 Very positive, they are supportive of your initiatives and work with you on getting the most out the platform to suit your needs Pros Technical support has been excellent and their flexibility and help with website evolution. Cons Getting to grips with the Database. This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Graduway](https://www.capterra.com/p/134140/Graduway/)[Almabase](https://www.capterra.com/p/133653/Almabase/) Reason for choosing ToucanTech ToucanTech was already set up. The renewal process, training offered and the flexibility of the product. Review Source DW Dominic W. Teacher of Politics & Alumni Officer Education Management Used the software for: 1-2 years ### "Good for medium sized organisations" March 24, 2021 3.0 Amazing customer service Pros Record filter options + galleries interface Cons Design hub for newsletters is a bit clunky Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Price Review Source AC Amy C. Development Manager Education Management Used the software for: Less than 6 months ### "Toucan Tech Database, Website, Comms function and so much more!" August 2, 2024 5.0 The team at Toucan Tech did everything they could to support our site build. I was very keen to move quicker than perhaps they normally would, but they supported and backed me every step of the way. The support portal is incredibly helpful and I have found the support helpdesk to very responsive on the whole. I have previously used Raiser's Edge, and this database is so much easier to use and understand - I was able to do most of the front facing site alone, and then use the included in person training session to drill down into specific elements. I very much appreciated having one single person looking after our account and knowing that I could email them at any point if I needed clarification, and it was never a problem if it was something trivial or something I had already been told. Any tech issues were escalated quickly. I'm looking forward to using the full functionality of Toucan Tech as the weeks and months go by and the developments they bring. Pros Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop. Cons As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing ToucanTech The one stop shop element that Toucan Tech provides and the positive reputation within the sector. Review Source CH Carol H. Director of Marketing, Development and Alumni Education Management Used the software for: 2+ years ### "A user-friendly one-stop solution for alumni communications, database, fundraising and website portal." August 1, 2024 5.0 ToucanTech is a great product with a user-friendly front-end and back-end interface which is far better than other providers. I enjoy working with the helpful and knowledgeable support and data teams and would recommend Toucantech to anyone looking for a one-stop solution for alumni communications, database management, fundraising and dedicated alumni website portal. Pros ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive. Cons I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities. Switched from [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/) Workbooks which was a generic sales database and not created specifically for the education sector. Review Source JS Joanne S. Development and Alumni Relations Manager Education Management Used the software for: Less than 6 months ### "New user review" March 19, 2024 5.0 Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself. Pros The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions. Cons We have found nothing that we dislike in our use of the product to date. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing ToucanTech 1\. Because we felt there was a more professional approach and consistency in handling the enquiry. 2. The internal and external user experience was preferred. 3. It was not the cheapest of the three products but overall, when all things considered, we felt that we got better value for money. Switched from [Access Charity CRM](https://www.capterra.com/p/10005517/Access-Charity-CRM/) Because our product was not giving us what we needed in term of a system that links a CRM database, fundraising, events and communications. Review Source LM Lynn M. Alumni Events & Communications Manager Education Management Used the software for: 2+ years ### "Solihull School Review of ToucanTech" March 20, 2023 5.0 ToucanTech are very supportive and continue to support us. Nothing is too much trouble. Pros The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource. Cons I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech It was an all in one crm system which has all the functions we required and is easy to navigate. ToucanTech support and data team were so helpful and continue to support us. We are so pleased we made the move. Review Source CR Catherine R. Development Database Administrator Education Management Used the software for: 6-12 months ### "An excellent, "one-stop shop" software for all your Development Office needs" November 22, 2019 5.0 Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it. Pros One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want Cons No major complaints - any queries have been dealt with quickly and efficiently Reason for choosing ToucanTech As previously described, Toucan Tech could offer all the features of an online community, communications, alumni relations and donation records under one umbrella. Although a higher cost than our original provider it was less than other competitors and offered more features. It was a very easy decision to switch and we have been very impressed with both the service and expertise of their staff all the way through the process. Switched from [InTouch CRM](https://www.capterra.com/p/124044/InTouch/) Our previous provider was able to supply a rudimentary database for alumni and donor relations but could not offer the level of online presence we required and was in danger of being "left behind" in the development of the product compared to others on the market. Support was poor and the product was inefficient and cumbersome to use. We wanted a piece of software that could do all the things we wanted in one place at a competitive price and Toucan Tech perfectly fitted the bill. Review Source KB Kate B. Alumni and Development Officer Education Management Used the software for: 2+ years ### "A pleasure to work with " July 31, 2024 5.0 I'm very pleased with my overall experience and would happily recommend ToucanTech! Pros I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me. Cons The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail. Reason for choosing ToucanTech It was more affordable and housed all our needs - fundraising, alumni relations, data base management and events. Review Source LL Lucy L. Director of Development and Alumni Relations Education Management Used the software for: 2+ years ### "Alumni Engagement" March 24, 2021 5.0 We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools Pros This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails. Cons We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate Reason for choosing ToucanTech It gave us all we needed at a competitive price. The design is attractive and the team were approachable and friendly. They understood our business and what we wanted to achieve. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) The sales pitch was good! There was a real energy and enthusiasm from the sales and training staff. The previous system was cumbersome and very expensive. The training was mediocre and it was difficult to contact support for problems or queries. It was not delivering what we needed. ToucanTech gives us both ends of the equation, excellent data storage and an easy and intuitive way of refining searches with an attractive and easy to use front end. Within three years we are now actively engaged with 1600 members of our community. Review Source HC Hannah C. Development Manager Education Management Used the software for: Less than 6 months ### "Hannah Cutler Cheltenham College" March 16, 2022 5.0 There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with \[SENSITIVE CONTENT\] I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful. Pros I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective. Cons Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on. It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout. Reason for choosing ToucanTech I wasn't part of this process Switched from [InTouch Tool](https://www.capterra.com/p/194017/InTouch-Tool/) I wasn't employed then but I believe the ability to build manage the website and the fundraising aspects were key Review Source JC Jas C. Society Manager Fund-Raising Used the software for: 2+ years ### "All in one place with Toucan Tech" March 23, 2021 5.0 After taking the steps to use this CRM package we have been really pleased with the great customer service experience, everyone is friendly and super supportive. We have been guided through initial set up and migrating over to using all the functionalities which we continue to develop as we improve our confidence in this product as a user. Pros Everything is in one place. You can track, record and maintain you relationships for fundraising, communications and events. It is intuitive. The reporting stats are easy to read. Cons I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly. Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[InTouch Software](https://www.capterra.com/p/127245/InTouch/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Mainly price and I liked the fact the product housed so many functionalities in one place and was very easy to use. Review Source CS Caroline S. Alumni Relations and Development Officer Education Management Used the software for: 6-12 months ### "Great product well supported by the staff team." October 21, 2024 5.0 Really positive- supportive and friendly support team. Pros Quick response by the support team to queries. Combination and range of functions- data management and community platform especially. Cons Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error. Review Source DE Deborah E. Head of Development Education Management Used the software for: 2+ years ### "ToucanTech Review" March 25, 2022 5.0 It has been an excellent product so far. The only exception is the app which I wish we had waited for as we are promoting half a product. We should not be paying for this. Pros I like the user friendly platform. I think every organisation has different needs and TT are first class at customer service. We have not used it to the full, but are trying to engage our users and drive traffic to the platform. The database is excellent for segmenting and creating a pipeline. Cons I do realise that I need to learn more on reporting to present to our board. I would like to see families recognised in the database for fundraising as we work with the family unit. Reason for choosing ToucanTech People! It was sold to us through the team. We needed a database and alumni platform and TT was within our budget. I think that it is important for ad ons such as admissions, database and app, but it is very important that the features available are to the level of the TT platform as there will be an expectation. I love the app but feel disappointed that it is a year later and we still do not have phase 2. I am not sure how we will get our members on board. Review Source AD Andrea D. Foundation and Alumni Executive Education Management Used the software for: 1-2 years ### "ToucanTech has been a gamechanger for us" July 30, 2024 5.0 Our move to ToucanTech was easy, and the more you use it, the more you realise its overall capabilities. Pros It is an all-in-one system that we can use to engage further with our past students and donors. We transferred over 10,000 records, and each time we send an email out, our data gets cleaned up by people directly updating their details. The daily automated emails you can set up are great and the data stored is easy to access and report on. Their support team and the customer manager you are assigned are outstanding. They reply to your emails and are always available for a training session where required. Cons I don't really have any cons; the only two things I think that could be improved in time are; when setting up an email ready for sending, you cannot send yourself or others in your team a test email directly from the template and the other would be to be able to add more than one picture in a news article without setting up a gallery. However, these are minor when you look at all the advantages you gain from the overall ToucanTech system. Reason for choosing ToucanTech It seemed more user-friendly, and after speaking with customers already using ToucanTech it became a very easy decision. One thing I kept hearing was their customer support was next level outstanding. Review Source Vitali V. Community Relations Director Education Management Used the software for: 2+ years ### "Best product and service in the alumni portal and fundraising business." March 21, 2023 5.0 Pros It's easy to love a great product, it's easier to love ToucanTech because in addition to the amazing product, they offer a second to none service. The team at ToucanTech met us every time we had a question, an issue, or simply wanted to discuss improvements to the platform. Cons There is really nothing that we do not like about the service or the product which is why we were one of the first international schools to jump on board and continue to be a loyal customer. Review Source AL Alice L. Development Director Education Management Used the software for: 1-2 years ### "A happy Toucan Tech customer!" August 14, 2024 5.0 Pros The team are incredibly helpful. Our account manager has worked in a school before so knows exactly what we need and can always see things from our perspective. The product is user-friendly and intuitive. Cons It is a product that is still developing - but the team take on feedback and work in an agile way. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) It was too expensive and not fit for purpose Review Source AC Alison C. Development Director Education Management Used the software for: 2+ years ### "The return on investment is exceptional" March 20, 2023 5.0 Excellent. I would highly recommend. Pros As with most state schools every investment is carefully considered for return on investment and as an early adopter of Toucan Tech we are delighted with the added value it has given to our school Development and communication function. It enables us to create specific, targeted comms to specific community segments and to monitor the impact. Customer service is excellent. Cons As a technophobe I've found parts of it a little more challenging to learn to use but overall delighted with the product. Reason for choosing ToucanTech Value for money, customer service, innovation Review Source SE Sara E. Alumni Offier Education Management Used the software for: 2+ years ### "More than a product/service provider...this company consistently go the extra mile" February 28, 2017 5.0 I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change. ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together. Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech. I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!! Pros Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences Review Source EB Elizabeth B. Trustee Non-Profit Organization Management Used the software for: 2+ years ### "Highly recommended: Supporter base and donor income has grown with ToucanTech" March 27, 2023 5.0 Integration of communications and supporter base has led to more efficient fundraising and as a result donor income has grown with ToucanTech Pros ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech are very approachable and have answered any queries quickly, even at night. The customised email feature with various templates and filters helped to personalise and maximise the impact of each communication. Cons Initially I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. New features are being developed continuously. Reason for choosing ToucanTech ToucanTech saves time on admin, facilitates communication, increases income generation and boosts community engagement Review Source LA Lesley A. Foundation Office Communications Manager Education Management Used the software for: 2+ years ### "Intuitive system with good support" March 24, 2021 5.0 Alumnae communications - very easy to send targeted emails by user group, location, industry, etc. Alumnae support - eg, identifying people who can offer work experience to students. Events management - advertising and booking in attendees for events. Pros We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate. It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary. The weekly support emails are helpful and let you keep on top of new developments. Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community. Cons Integration was quite a significant task due to volume of data but it was well managed on both sides. The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity. Reason for choosing ToucanTech I was not involved in the decision but ease of use was a factor. Review Source LL Laura L. Director of Development Education Management Used the software for: 6-12 months ### "Intuitive CRM that has transformed our ability to connect with alumni and drive fundraising efforts" March 23, 2023 5.0 Thanks to Toucan Tech, we've finally been able to collate all membership records in one place (never been done before) which has underpinned an alumni relations campaign. This has also enabled us to run a 'get back in touch' campaign and really re-engage with our members, a critical step as we prepare to secure our future by fundraising. Pros Easy design features to result in a professional looking website with no specialist knowledge. The ability to tag records to build up a comprehensive relationship history for each alumni member is great (and saves a great deal of time). We are just starting to the the fundraising module but so far it's been a great experience. Cons Importing our database was a huge task but now that is done it's much easier. Understanding how filters work was a little tricky at first but after training and support it's now much simpler and v intuitive. Review Source MB Michelle B. Alumnae Officer Education Management Used the software for: 2+ years ### "If you are looking for a database that is easy and efficient and cost effective ToucanTech is the on" March 28, 2023 5.0 As a school we can email our alumnae, create events, advertise jobs, keep our year 13 students interested in what we are doing as a school and much more from the same database which make my life easier and I am able to work more efficiently. Pros Ease of use and support has been very good. The company is very responsive and informs of all latest updates which are clear and easy to update or implement. The training given has been excellent when required. Cons There is nothing I have found that I do not like. Review Source RH Rachel H. Foundation Development Director Education Management Used the software for: 6-12 months ### "ToucanTech Software" April 1, 2019 5.0 Our aim was to purchase a software solution that would manage our 15,000 plus dataset in a bright, intuitive and logical way. In addition, we required a third party (alumni) interface which would engage our alumni from the off, and give them a responsive, interesting and easy to use platform which would allow them to interact easily with the school and their peers. ToucanTech has provided such a solution. They have been a pleasure to work with thus far and the whole team have a pro-active, can do approach to work. We never have to chase ToucanTech, but rather they engage with us at every step. Their online forums bring another layer to the user experience, and any technical difficulties are resolved immediately by their technical team. I can highly recommend the product and the company behind it. Pros The ToucanTech software is engaging from the word go! Its bright, colourful appearance does not betray what lies beneath. The best thing about the software is its intuitive design which make operations simple, straightforward and easy. Almost everything you want to do/find is underpinned by logical thought and programming, so that the user can navigate easily around the software. Cons I am honestly not sure there is an answer to this question. My whole experience with ToucanTech to date has been positive, from sales, to customer service to to the user end of the software. Although a cost is involved, I would say the value for money and customer care makes this well worth the expenditure. Review Source PR Polly R. Head of Development, Alumni Relations & Whole School Events Education Management Used the software for: 2+ years ### "How Toucan Tech transformed our ability to communicate with our alumni" December 12, 2019 5.0 Toucan Tech has enabled us to grow our alumni community, tripling the number of members we have online since we purchased the system. The package offered is affordable and the support from the team is second to none. Pros It is an all-in-one product so we did not have to purchase a separate database. It is user-friendly making it easy to use and understand. It has revolutionised our ability to contact our alumni and store information on both alumni and current pupils . The support team are always willing to help and are constantly offering webinars and networking days. The analytics offered enables us to tweak our communications to meet our customer needs. Cons I have nothing negative to say about this software. Reason for choosing ToucanTech We chose Toucan Tech because it offered an all-in-one solution that would enable us to keep all our data in one place and manage our communications efficiently, enabling us to provide a personalised customer experience for our alumni. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.