---
title: "ToucanTech Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is ToucanTech the right Association Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/140805/ToucanTech/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

ToucanTech

4.9 (151)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of ToucanTech

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

Gareth D

Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years.

“We use the platform for all event management, and have found the process of organising various reunions and dinners, and managing payments, seamless and reassuring for the user.“

February 6, 2026

PA

Philip A

Alumni CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years.

“This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.“

September 25, 2024

Gareth D

Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years.

“It enables us to communicate efficiently and effectively with our database, track emails and ensure accuracy of information.“

February 6, 2026

SM

Stephen M

Database & ResearchEducation Management, 11 - 50 employeesUsed the software for: 6-12 months.

“I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a new reporting interface which has been rolled out.“

March 22, 2023

Gareth D

Director of FoundationEducation Management, 201 - 500 employeesUsed the software for: 1-2 years.

“One of the missions of our office is to raise money for bursaries - ToucanTech has been central to this and we can proudly say that due to this effective and efficient MIS, more pupils now are attending Hurst on bursaries.“

February 6, 2026

MD

Michael D

Volunteer Education Management, 51 - 200 employeesUsed the software for: 1-2 years.

“Help information is on a separate Web page and the search on that is not comprehensive.“

June 9, 2023

Harriet A

Senior Development ManagerEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years.

“There is a lot of schools using ToucanTech so there is an instant network of users to tap into and learn from.“

December 2, 2025

SS

Sue S

Foundation ExecutiveEducation Management, 201 - 500 employeesUsed the software for: More than 2 years.

“We previously used another website provider which we found very clunky and expensive.“

April 6, 2023

## Showing most helpful reviews

Showing 1-25 of 151 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Roger P.  
Lead Admin  
Fund-Raising  
Used the software for: 2+ years

### "Three years in with Toucantech and it just gets better and better"

March 20, 2023

5.0

For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.

Pros

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Cons

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

Reason for choosing ToucanTech

Toucantech's customer service was head and shoulders better than all of the others I made enquiries about, including pricing, speed of response, and willingness to respond to problems.

Review Source

AC

Amy C.  
Development Manager  
Education Management  
Used the software for: Less than 6 months

### "Toucan Tech Database, Website, Comms function and so much more!"

August 2, 2024

5.0

The team at Toucan Tech did everything they could to support our site build. I was very keen to move quicker than perhaps they normally would, but they supported and backed me every step of the way. The support portal is incredibly helpful and I have found the support helpdesk to very responsive on the whole. I have previously used Raiser's Edge, and this database is so much easier to use and understand - I was able to do most of the front facing site alone, and then use the included in person training session to drill down into specific elements. I very much appreciated having one single person looking after our account and knowing that I could email them at any point if I needed clarification, and it was never a problem if it was something trivial or something I had already been told. Any tech issues were escalated quickly. I'm looking forward to using the full functionality of Toucan Tech as the weeks and months go by and the developments they bring.

Pros

Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop.

Cons

As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first.

Alternatives considered

[Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Reason for choosing ToucanTech

The one stop shop element that Toucan Tech provides and the positive reputation within the sector.

Review Source

DW

Dominic W.  
Teacher of Politics & Alumni Officer  
Education Management  
Used the software for: 1-2 years

### "Good for medium sized organisations"

March 24, 2021

3.0

Amazing customer service

Pros

Record filter options + galleries interface

Cons

Design hub for newsletters is a bit clunky

Alternatives considered

[Graduway](https://www.capterra.com/p/134140/Graduway/)

Reason for choosing ToucanTech

Price

Review Source

CH

Carol H.  
Director of Marketing, Development and Alumni  
Education Management  
Used the software for: 2+ years

### "A user-friendly one-stop solution for alumni communications, database, fundraising and website portal."

August 1, 2024

5.0

ToucanTech is a great product with a user-friendly front-end and back-end interface which is far better than other providers. I enjoy working with the helpful and knowledgeable support and data teams and would recommend Toucantech to anyone looking for a one-stop solution for alumni communications, database management, fundraising and dedicated alumni website portal.

Pros

ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive.

Cons

I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities.

Switched from

[Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/)

Workbooks which was a generic sales database and not created specifically for the education sector.

Review Source

JS

Joanne S.  
Development and Alumni Relations Manager  
Education Management  
Used the software for: Less than 6 months

### "New user review"

March 19, 2024

5.0

Overall experience as been nothing but positive. ToucanTech is a joy to work with, both in terms of its people and the product itself.

Pros

The friendliness and efficiency of all the ToucanTech team, from the initial sales enquiry and contract negotiation through to the onboarding, data migration, training and support. The whole team have been extremely supportive and patient when at times we were not in a position to make immediate decisions.

Cons

We have found nothing that we dislike in our use of the product to date.

Alternatives considered

[Potentiality](https://www.capterra.com/p/142752/Potentiality/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing ToucanTech

1\. Because we felt there was a more professional approach and consistency in handling the enquiry. 2. The internal and external user experience was preferred. 3. It was not the cheapest of the three products but overall, when all things considered, we felt that we got better value for money.

Switched from

[Access Charity CRM](https://www.capterra.com/p/10005517/Access-Charity-CRM/)

Because our product was not giving us what we needed in term of a system that links a CRM database, fundraising, events and communications.

Review Source

LM

Lynn M.  
Alumni Events & Communications Manager  
Education Management  
Used the software for: 2+ years

### "Solihull School Review of ToucanTech"

March 20, 2023

5.0

ToucanTech are very supportive and continue to support us. Nothing is too much trouble.

Pros

The look of the system and how easy it is to use and manage. The Events feature is great, it has really helped me plan, organise, track attendance and promote our events. I also like the Advanced Filtering function where you can drill down specific user groups to send mass emails and analyse the data i.e whose reading your emails. The Fundraising section is excellent and direct payments updates the record automatically saving time and resource.

Cons

I do not have any dislikes, we are very pleased with the system. The only one thing I recommend is that you need to keep your data as up to date a possible. You data is only as good as the information you put in.

Alternatives considered

[Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Graduway](https://www.capterra.com/p/134140/Graduway/)

Reason for choosing ToucanTech

It was an all in one crm system which has all the functions we required and is easy to navigate. ToucanTech support and data team were so helpful and continue to support us. We are so pleased we made the move.

Review Source

PA

Philip A.  
Alumni Coordinator  
Education Management  
Used the software for: 2+ years

### "Building Stronger Communities with ToucanTech's Solutions"

September 25, 2024

4.0

Very positive, they are supportive of your initiatives and work with you on getting the most out the platform to suit your needs

Pros

Technical support has been excellent and their flexibility and help with website evolution.

Cons

Getting to grips with the Database. This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.

Alternatives considered

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Graduway](https://www.capterra.com/p/134140/Graduway/)[Almabase](https://www.capterra.com/p/133653/Almabase/)

Reason for choosing ToucanTech

ToucanTech was already set up. The renewal process, training offered and the flexibility of the product.

Review Source

CR

Catherine R.  
Development Database Administrator  
Education Management  
Used the software for: 6-12 months

### "An excellent, "one-stop shop" software for all your Development Office needs"

November 22, 2019

5.0

Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.

Pros

One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want

Cons

No major complaints - any queries have been dealt with quickly and efficiently

Reason for choosing ToucanTech

As previously described, Toucan Tech could offer all the features of an online community, communications, alumni relations and donation records under one umbrella. Although a higher cost than our original provider it was less than other competitors and offered more features. It was a very easy decision to switch and we have been very impressed with both the service and expertise of their staff all the way through the process.

Switched from

[InTouch CRM](https://www.capterra.com/p/124044/InTouch/)

Our previous provider was able to supply a rudimentary database for alumni and donor relations but could not offer the level of online presence we required and was in danger of being "left behind" in the development of the product compared to others on the market. Support was poor and the product was inefficient and cumbersome to use. We wanted a piece of software that could do all the things we wanted in one place at a competitive price and Toucan Tech perfectly fitted the bill.

Review Source

KB

Kate B.  
Alumni and Development Officer  
Education Management  
Used the software for: 2+ years

### "A pleasure to work with "

July 31, 2024

5.0

I'm very pleased with my overall experience and would happily recommend ToucanTech!

Pros

I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.

Cons

The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.

Reason for choosing ToucanTech

It was more affordable and housed all our needs - fundraising, alumni relations, data base management and events.

Review Source

LL

Lucy L.  
Director of Development and Alumni Relations  
Education Management  
Used the software for: 2+ years

### "Alumni Engagement"

March 24, 2021

5.0

We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

Pros

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor. We also love the ease of setting up news items and galleries and sending mass emails.

Cons

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Reason for choosing ToucanTech

It gave us all we needed at a competitive price. The design is attractive and the team were approachable and friendly. They understood our business and what we wanted to achieve.

Switched from

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

The sales pitch was good! There was a real energy and enthusiasm from the sales and training staff. The previous system was cumbersome and very expensive. The training was mediocre and it was difficult to contact support for problems or queries. It was not delivering what we needed. ToucanTech gives us both ends of the equation, excellent data storage and an easy and intuitive way of refining searches with an attractive and easy to use front end. Within three years we are now actively engaged with 1600 members of our community.

Review Source

AM

Alizanne M.  
Development and Alumni Officer  
Primary/Secondary Education  
Used the software for: 6-12 months

### "Highly Recommended "

August 1, 2024

5.0

The transition from our previous CRM has been seamless, with clear guidance and timely communication from the data and support teams. A really positive experience

Pros

A logical system that enhances productivity, Toucantech offers an easy-to-use interface supported by an excellent customer service team. Highly recommended.

Cons

It would be great to have more 'bite-sized' training videos to reference

Alternatives considered

[Potentiality](https://www.capterra.com/p/142752/Potentiality/)

Reason for choosing ToucanTech

Function and support offered by Tuocatech

Switched from

[OpenVPN Access Server](https://www.capterra.com/p/159435/access-server/)

Ease of reporting and efficiencies. Consolidating tasks with one system - events , mail etc

Review Source

DR

David R.  
Trustee  
Information Services  
Used the software for: 1-2 years

### "ToucanTech powers alumni relations forward "

March 15, 2022

5.0

Feels like it has taken us a huge step up in managing alumni

Pros

Database management and ability to track donations and produce appropriate reports.

Cons

Have run into some technical issues that needed support's help

Alternatives considered

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Reason for choosing ToucanTech

Felt like a much more modern product build for web browser access, with better user management.

Switched from

[InTouch Tool](https://www.capterra.com/p/194017/InTouch-Tool/)

Intouch lacked what we needed to go forward

Review Source

LA

Louise A.  
Development Manager  
Education Management  
Used the software for: 1-2 years

### "Great product with multiple benefits"

March 20, 2023

5.0

Really supportive team, quick to respond to queries and a very thorough onboarding. Our community are loving it!

Pros

Database management and growth. Enabling us to utilise content to attract our community to engage with us further. A virtuous circle.

Cons

Some of the user journeys could be further refined but I know the product team work continually on this with new improvements all the time.

Alternatives considered

[Graduway](https://www.capterra.com/p/134140/Graduway/)

Reason for choosing ToucanTech

Toucantech more suites to our community. Kore personalisation options in design.

Review Source

JM

Jennifer M.  
Donor Relations & Database Manager  
Education Management  
Used the software for: 1-2 years

### "Best alumni website and fundraising database"

March 31, 2021

5.0

This database gives us everything we need in one place. It is also constantly evolving and taking advice from customers to improve and increase its offering.

Pros

It's very easy to use and the support Toucan Tech provide is very personal and they always resolve any issues you send. Having our alumni website, fundraising data and email manager in one database has been the biggest advantage. This allows us to much more effectively report on engagement, identify new prospects and link up better between fundraising and alumni relations.

Cons

The initial move was tricky as our data is quite complex. However, the data team are very used to migrations like ours and helped us through the process. Any issues are very quickly fixed even when you've moved to the live site.

Switched from

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Graduway](https://www.capterra.com/p/134140/Graduway/)

RE and Graduway together were very expensive to run and were difficult to properly sync up. Toucan Tech provided us with a platform that was half the cost, allowing us to look at our data more effectively.

Review Source

DE

Deborah E.  
Head of Development  
Education Management  
Used the software for: 2+ years

### "ToucanTech Review"

March 25, 2022

5.0

It has been an excellent product so far. The only exception is the app which I wish we had waited for as we are promoting half a product. We should not be paying for this.

Pros

I like the user friendly platform. I think every organisation has different needs and TT are first class at customer service. We have not used it to the full, but are trying to engage our users and drive traffic to the platform. The database is excellent for segmenting and creating a pipeline.

Cons

I do realise that I need to learn more on reporting to present to our board. I would like to see families recognised in the database for fundraising as we work with the family unit.

Reason for choosing ToucanTech

People! It was sold to us through the team. We needed a database and alumni platform and TT was within our budget. I think that it is important for ad ons such as admissions, database and app, but it is very important that the features available are to the level of the TT platform as there will be an expectation. I love the app but feel disappointed that it is a year later and we still do not have phase 2. I am not sure how we will get our members on board.

Review Source

AD

Andrea D.  
Foundation and Alumni Executive  
Education Management  
Used the software for: 1-2 years

### "ToucanTech has been a gamechanger for us"

July 30, 2024

5.0

Our move to ToucanTech was easy, and the more you use it, the more you realise its overall capabilities.

Pros

It is an all-in-one system that we can use to engage further with our past students and donors. We transferred over 10,000 records, and each time we send an email out, our data gets cleaned up by people directly updating their details. The daily automated emails you can set up are great and the data stored is easy to access and report on. Their support team and the customer manager you are assigned are outstanding. They reply to your emails and are always available for a training session where required.

Cons

I don't really have any cons; the only two things I think that could be improved in time are; when setting up an email ready for sending, you cannot send yourself or others in your team a test email directly from the template and the other would be to be able to add more than one picture in a news article without setting up a gallery. However, these are minor when you look at all the advantages you gain from the overall ToucanTech system.

Reason for choosing ToucanTech

It seemed more user-friendly, and after speaking with customers already using ToucanTech it became a very easy decision. One thing I kept hearing was their customer support was next level outstanding.

Review Source

NP

Nick P.  
Independent Education & Fundraising Consultant  
Education Management  
Used the software for: 2+ years

### "A real asset to our work "

April 5, 2023

5.0

Excellent across many years. In a previous capacity, I was an early adopter and have found the company superb to deal with right from sales and implementation through to support. Most recently I was happy to advise my school client that this would be the best solution.

Pros

Accessibility. You do not have to be a database or IT professional to use it. With the good training provided, most people will be able to do pretty everything they want or need to do.Support. Excellent, quick and helpful support for those jobs which you cannot do yourself.

Cons

Minor layout features which could perhaps change. Nothing important. It is good that if we have something we would really like changing it is immediately put into the system for review and if thought to be a good idea for all TT users then the change happens.

Reason for choosing ToucanTech

We were seeking greater ease of use for non-experts, wider school functionality, better support.Reducing cost by 40% was also a consideration.

Review Source

RS

Rachele S.  
Alumni and Development Officer  
Education Management  
Used the software for: 2+ years

### "A really versatile alumni and development platform"

July 30, 2024

5.0

9/10 - I really enjoy using this product and as with many products like this. The more invested you are in it the more you can get out of it.

Pros

It does everything we need it to do. Great as a database, newsletter facility, bespoke website, events & fundraising platform.

Cons

When I’m not using functions every day it’s sometimes tricky to remember the source for alterations.

Alternatives considered

[Graduway](https://www.capterra.com/p/134140/Graduway/)

Review Source

AP

Abi P.  
Development and Alumni Relations  
Education Management  
Used the software for: 2+ years

### "A great CMS product "

August 5, 2024

5.0

Great. The team are really friendly and happy to help and advise. Any queries get a quick response. I use it daily and don't know how we would manage without it!

Pros

Easy to use. Keeps records, fundraising, and comms all in one place

Cons

I sometimes struggle with the design elements -- however, the team are giving me lots of support with that.

Review Source

FB

Felicity B.  
Development and Alumni Officer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Impressed and pleased with Toucan Tech for our school alumni online portal and database"

November 18, 2020

5.0

Really fantastic - great database, online portal and brilliant customer service.

Pros

I have used a number of member databases with online portals in my time in alumni relations and by a long stretch, Toucan Tech is the most intuitive and easy to use. It looks lovely with all the different colours and is clear and not overly complicated. If you can't figure something out initially , there is a brilliant list of resources on their support website. When we have had the odd further complication, the support team have worked through the problem with us on the phone until it is solved. The system really allows the administrator to feel like they have both ownership of and a brilliant overview of their data. Our alumni seem to find the online portal and interactive features easy to use and appealing aesthetically. When we have fedback to the support team that we would like a certain feature included, they have responded positively and actioned this when they can.

Cons

There honestly isn't much to criticise! Small gripes are currently the list of member records does not come up with the most recenty viewed first, which I have found a useful feature in previous systems for instance if you working through a load of data entry. When you are embedding a video in a news article, you have to have a static image at the top of the page (and the video link beneath) whereas due to social media and Youtube users now expect to be able to click on the image and go straight into a video playing. That's about it!

Review Source

VF

Victoria F.  
Network Co-ordinator  
Education Management  
Used the software for: 2+ years

### "Toucan Tech reviews"

March 25, 2021

5.0

Overall, our experience with ToucanTech has been incredibly positive. They are receptive to feedback, and welcome suggestions on how to improve their product and implement them where possible. They are happy to work with their customers on the development of their software to ensure it meets their needs. In terms of support, ToucanTech are always respond quickly to support requests and can normally resolve problems very quickly.

Pros

ToucanTech is an incredibly user friendly piece of software and it's very easy to build the online portal. The features we use the most are the mass email function, the events page, the online shop and the news section. Recently we've launched a second online portal for a different section of our community that can all be managed from the same database.

Cons

There isn't a feature of Toucan that I would say I like the least. We were early customers of ToucanTech and the features and functionality that have been developed since we first used the software have only improved what was already a very good product.

Reason for choosing ToucanTech

We chose ToucanTech because it is a very cost effective piece of software and also because of how user friendly it is. We liked how much we could customise the online portal and the functionality the database provided. It's a piece of software that we would recommend using.

Review Source

EH

Emilie H.  
Development office  
Primary/Secondary Education  
Used the software for: 2+ years

### "Excellent customer support"

August 28, 2024

5.0

Very good, no complaints. A robust and easy to use interface with lots of functionality

Pros

Great staff, always keen to help and get back to you. There are lots of training videos and guides.

Cons

As with any database, it won't always do what you want it to do, but the team work hard to get fixes in place where possible. The cost is probably market average, but it is still a big investment.

Review Source

SS

Sue S.  
Foundation Executive  
Education Management  
Used the software for: 2+ years

### "Alumni association database"

April 6, 2023

5.0

We previously used another website provider which we found very clunky and expensive. TT is much better!

Pros

Ability to create and email excellent digital newsletters to membership

Cons

Data issues. We import via Wonde from our school database, but there is a need to amend the data and add in missing fields.

Reason for choosing ToucanTech

Ticketing

Switched from

[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)

Ticketing

Review Source

AM

Alana M.  
Community Engagement & Alumni Coordinator  
Education Management  
Used the software for: 6-12 months

### "Arden Anglican School review on ToucanTech"

June 2, 2020

4.0

This is a fantastic way to communicate with our alumni and it definitely filled a hole in our communication with this target market.

Pros

I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Cons

Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Alternatives considered

[Potentiality](https://www.capterra.com/p/142752/Potentiality/)

Review Source

LH

Lee H.  
Alumni Manager  
Education Management  
Used the software for: 2+ years

### "ToucanTech for the Technophobe"

November 18, 2019

5.0

As an individual who has never been in a role where I have had to use a data base before I have found the Toucan Tech software relatively easy to navigate. Also the constant improvements and their ability to react swiftly to software 'tweak' requests have made my job easier and me much more confident using a data base.

Pros

It is aesthetically pleasing and easy to navigate with clear and simple titles. The team are often improving the software and listen to the end users requirements. The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise.

Cons

I would like a spell check built into the system.

Reason for choosing ToucanTech

We chose Touch Tech because it offered us a comprehensive package. A data base, a fund raising tool, a good website with many other links to social media.

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