# Page 4 | ToucanTech Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ToucanTech the right Alumni Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140805/ToucanTech/reviews --- ToucanTech 4.9 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 4 - Reviews of ToucanTech ## Showing most helpful reviews Showing 76-100 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Lee H. Alumni Manager Education Management Used the software for: 2+ years ### "ToucanTech for the Technophobe" November 18, 2019 5.0 As an individual who has never been in a role where I have had to use a data base before I have found the Toucan Tech software relatively easy to navigate. Also the constant improvements and their ability to react swiftly to software 'tweak' requests have made my job easier and me much more confident using a data base. Pros It is aesthetically pleasing and easy to navigate with clear and simple titles. The team are often improving the software and listen to the end users requirements. The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise. Cons I would like a spell check built into the system. Reason for choosing ToucanTech We chose Touch Tech because it offered us a comprehensive package. A data base, a fund raising tool, a good website with many other links to social media. Review Source DO Daphne O. Development Director Education Management Used the software for: Less than 6 months ### "Summer Fields Preparatory School " April 17, 2020 5.0 We have just embarked on trying to engage with our alumni after a long time of not really doing very much so it's great to see people starting to engage. Over the time we hope to look for ambassadors and alumni who may wish to start up clubs, offer mentoring and careers advice as well as promote their own services. Migrating the data was much easier than I imagined it would be and extremely thorough. It's been a pleasure working with Toucantech. Pros The online alumni community is very impactful, the news stories create a real feeling of community and there are many features such as Clubs, Events, Support Us, Forum, etc. which can be developed over time. I also like the fact that when you capture new members they update their contact details straight into the database. The software is very user friendly and is a pleasure to work with. Cons I don't think there is anything I don't like about the software. The company is constantly reviewing and upgrading features and software and respond to customer feedback where appropriate. I am still learning to use the fundraising software and I think it would be great to have some webinars on the fundraising side of the database as well as how to create clubs, etc. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/)[AlumNet](https://www.capterra.com/p/151547/AlumNet/) Reason for choosing ToucanTech Value for money, the fact that you offer both the online community and a very user friendly fundraising database. Review Source MT Martyn T. Development Direcyor Education Management Used the software for: 1-2 years ### "Very Satisfied Customer" March 29, 2023 5.0 Very positive. Pros We find the Galleries page very popular with alumni.No problems with integration.Customer support is excellent. Cons No major complaints.To keep the site relevant and attract hits requires a lot of staff time - but that would apply to other providers. Review Source MB Megan B. Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great product with wonderful customer service! " March 20, 2023 5.0 I have been extremely happy with the customer service! They answer my questions very quickly and they obviously care about their customers and improving their product. They also do personal trainings before you launch which was extremely helpful to me. I have also been very happy with the product itself and the aesthetics of it. Highly recommend! Pros I like how easy it is to use on the backend. I'm not a coder or website designer and I'm able to navigate it. Cons It would be great to be able to customize the look of our members' offline records, but that's not available yet. Review Source AM Anna M. Head of Development Education Management Used the software for: 2+ years ### "All in one system " April 30, 2021 5.0 TT has been so easy to learn how to use and I love the all in one system. Onboarding was smooth and efficient. The online networking community has been even more helpful than usual during the global pandemic, with the mentoring and careers sections being especially popular. I would highly recommend this product. Pros My two favourite things about TT are: 1. it's intuitive: you can work out what you need to do, ease of use, common sense approach 2. the online community accessible to our network is part of the package, not an add-on Cons I think the app should be included with the annual fee, not as an optional add-on. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We were looking for an all in one system and one that was more user friendly and intuitive. Review Source RT Ric T. Administrator Education Management Used the software for: 2+ years ### "Review" March 21, 2023 5.0 Pros News, events, obituaries are easy to add Cons It takes a little time to get trained up but once you are familiar with the system it is fine Review Source SC Suzannah C. Alumni Relations Coordinator Primary/Secondary Education Used the software for: 2+ years ### "Fantastic alumni management system with website" September 17, 2020 5.0 ToucanTech are a very responsive company - they reply quickly and very helpfully to queries and feedback. They are also proactive in making suggestions for improvements - for example, recently suggestions and help with redesigning our fund-raising page. Pros I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content. I also love the integration of our website with the database. Cons Ideally I would like some more flexibility about some of the pages on our website, but I can probably achieve this by asking for help with creating some bespoke areas. Reason for choosing ToucanTech ToucanTech offered better value for money. Review Source LI Lyndsey I. Administrator Education Management Used the software for: 1-2 years ### "Sullivan Connect Alumni Community - Toucan Tech" March 17, 2022 5.0 Pros Toucan Tech has helped us tale the first step in establishing and managing our alumni community. The software provides an intuitive all-in-one website, membership management, email marketing and event management platform and so far we've only scratched the surface. There is a helpful and responsive first-line support desk and I've also enjoyed joining the live training sessions with other Toucan Tech clients. Although these sessions are always recorded and available to watch on demand, I enjoy having the opportunity to share experiences and ideas with other customers. Cons Nothing of note and if there are any issues then the very helpful and responsive first line team are always available to assist. Review Source MH Michele H. Alumnae Relations Manager Education Management Used the software for: 2+ years ### "A Complete Package" October 21, 2020 5.0 The main advantage of the software for us is that everything is centralised and no longer disseminated throughout the school. We can create emails with the look that we want and confidently send them knowing they are compliant with data protection laws. It is simple to stay in touch with our members via the site or direct contact and there are a number of facilities available to them. We have increased our database tenfold since starting our site and we know that our members really appreciate being able to pop in and catch up or get involved. Pros Not only does the software offer a secure space for our members to communicate but it provides a central database to pool all our contacts with all the relevant data protocols in place. It is easy to use with a handy dashboard in the ‘back office’ for an instant snapshot of activity and engagement. Cons The software has developed as Toucan Tech have addressed the needs and requests of their clients so our site has grown with the software and if anything we have had to keep up! Reason for choosing ToucanTech Toucan Tech offered the most potential and suitability to our requirements. We were very keen to have an up to date 'front face' for our members and not just a CRM system for us - Toucan Tech offered this at good value. Review Source RA Rebecca A. Communications Manager Education Management Used the software for: 2+ years ### "Twyford School " April 15, 2021 5.0 Toucan Tech is a powerful tool that enables a School or organisation to keep in touch with their alumni and families. Communication is tracked and streamlined, Donor giving/fundraising is trackable and reports easy to produce. Pros Toucan Tech is very user friendly and has been designed with School use in mind - which is fantastic! Data entry is straight forward. Emails can be designed by template or you can create your own and the fundraising function is superb. Cons We have not found too many complications. It can be frustrating having to enter the same address multiple times when adding details of a family. Alternatives considered [InTouch CRM](https://www.capterra.com/p/124044/InTouch/) Reason for choosing ToucanTech The team at Toucan Tech gave a great demonstration, and we liked the functionality, the ease of data entry and the general look, feel and approach of both the product and the team behind it. Review Source NB Nicholas B. MD Management Consulting Used the software for: 2+ years ### "Couldn't do without it" March 20, 2023 5.0 Pros Relevant and reliable. Easy to use and super-fast (and helpful) support Cons Can be slow. The news section could be more flexible (and user-customisable) Review Source PB Pippa B. Director of Development and Alumni Relations Education Management Used the software for: 1-2 years ### "Toucan Tech Customer Relations Management at Tonbridge Grammar School " December 11, 2019 5.0 My experience of Toucan Tech is very good. We can now communicate with our school and alumni audiences and involvement on our online community is growing every day. Toucan Tech's customer support and other network opportunities is excellent. Pros Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'. Toucan Tech is advanced, progressive, and highly responsive to user feedback Cons Not much not to like. A few niggles to improve on but upgrades coming on stream regularly. The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues. Reason for choosing ToucanTech Toucan Tech offered us a one stop shop - better value for money - no add ons Review Source JB Julie B. Engagement & Development Officer Primary/Secondary Education Used the software for: 1-2 years ### "Great customer service and site" March 15, 2022 5.0 I find eveyone at ToucanTech to be very helpful and always come back to you within the day. Pros I find the ToucanTech system to be very easy to use compared to previous databases. It was a fairly easy transition of moving our data across – the data team are very knowledgeable and helpful. I enjoy using the system! Cons The system can run slowly at times. I have had different features not work at times but the team always look into it and resolve the issue. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Graduway](https://www.capterra.com/p/134140/Graduway/) We found RE to be too clunky and hard to use. Graduway did not have enough features to it. Both sites customer service was not very good. Review Source IH Iain H. Retired Higher Education Used the software for: 6-12 months ### "Toucan Tech review" August 3, 2021 5.0 Very good. There to support you at all times and always willing to help with any queries. Pros The most important feature s the software itself but this needs to be backed up by the ToucanTech team. The software is very flexible and the support we have received is excellent. Cons Only the fact that all change is initially difficult to handle. Thankfully the ToucanTech team have helped tremendously with the transition. Reason for choosing ToucanTech They were the best fit and their presentations were first class. Review Source MC Michelle C. Alumni relations officer Non-Profit Organization Management Used the software for: 2+ years ### "ToucanTech For Alumni Relations" April 22, 2021 5.0 Consistently good. For example, since we started with TT (6 years ago) we've upped our contactable constituents from 66% to a stable 87%. Pros I like TT because it is an integrated Database, CRM and CMS - and the system is easy to use with training others a fairly simple process thanks to support from TT. It provides all the engagement tools we need, it's keenly priced, they respond quickly to queries, implement customer product requests regularly, and are constantly refreshing and upgrading their offer. Cons Volunteer management could be better, but there are useable workarounds. Reason for choosing ToucanTech ToucanTech have always provided us with a excellent level of customer service. This combined with their keen pricing and ever improving system encourages us to stay. Review Source AG Aimee G. Assistant Head for Enrollment Management & Marketing Education Management Used the software for: 6-12 months ### "Community Engagement - International School " February 27, 2023 5.0 I can't think of anything since I was realistic about what I wanted and what it delivers. Pros As a new school (in our third year), building community is a priority. We needed a user-friendly tool to help us do this. It also needs to be GDPR compliant. Our parents are willing to give consent for their child's image to be posted on an internal community such as this one, which allows us to document/celebrate the many wonderful things happening at TASIS Portugal. They are also incredibly eager to connect with each other professionally and the business network allows this. Cons None. We were realistic about what we were purchasing -- what it offered/didn't offer. Reason for choosing ToucanTech Customer service Review Source RC Roger C. Director of External Relations Education Management Used the software for: 6-12 months ### "Toucan Tech new User / Administrator" April 23, 2020 4.0 The possibilities the Toucan system offers for everything from Event Management (an Eventbrite set-up), News Postings and Communications are only limited by the User/Adminstrator - i.e. me! I have enjoyed seeing ideas become realised on-screen. Pros Being completely new to working with databases and similarly-based communication systems the most important aspect for me has been the great help from the Support Teams. They are always very willing to help; extremely patient; thoroughly professional and yet friendly and approachable at all times. Cons Again given my inexperience in this area - and I find it similarly with Mail Chimp as well - I can't set up pages and the like in a way that seems obvious to me. Hence, I find the Support Team vital as I slowly learn what can be done and how to achieve it. Normally, I would have delegated such things to a competent professional. The Toucan Support Team has, with great understanding, taken on this delegated role whenever possible. Reason for choosing ToucanTech RE was too expensive and too involved for our needs. Review Source AD Annie D. Trusree Health, Wellness and Fitness Used the software for: 2+ years ### "Annie Gogo " March 17, 2022 5.0 Very positive Pros For an IT dinosaur like me I find it very easy and accessible Cons None I can think of, it has worked very well for us from the start Reason for choosing ToucanTech Well presented and the right fit for the charity Review Source Brian D. Development Director & Deputy Director of Sport Education Management Used the software for: 1-2 years ### "Great product, outstanding service! " March 1, 2018 5.0 This software has enabled the development office in the school where I work to attract over 800 alumni to one place. Here, we are able to keep them up to date with current developments, and allow some reminiscing about the good old days to take place between members. Pros The platform is extremely easy to use and navigate. If you are stuck, then the service team are always willing to help, either over the phone, a webinar or travel up in person. Truly outstanding service. Review Source RD Roisin D. Development Manager Fund-Raising Used the software for: 6-12 months ### "Belvedere College" March 15, 2022 5.0 ToucanTech is a great fundraising database. I mainly use it to keep track of donations and payments, pledges and communications- and it serves its purpose perfectly. Pros The product is very easy to use, the interface is not too busy or cluttered, and it is easy to navigate. Cons The reporting element could be easier to use- I find it difficult to generate the reports I need. Review Source VV Vitali V. Community Relations Director Education Management Used the software for: 2+ years ### "Best customer service across industries" June 16, 2020 5.0 Very happy with our relationship and the service provided. As with any software, you need to dedicate some resources to learn the tips and tricks to make the most out of it. Pros Customer service, issue resolution, responsiveness, new product releases, ease of use, competitive pricing, willingness to find custom solutions, training, and lots of resources, a community of users. Cons Can have slow load speeds at times and other bugs (but those are quickly fixed with support) Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Review Source hS henry S. Foundation Director Education Management Used the software for: 2+ years ### "Toucan Tech Software System" March 24, 2021 5.0 The experience so far has been extremely positive and has enabled us to improve our communications with our Alumni and this has led to higher levels of fundraising for the School. Pros The product is very user friendly which is very important when you have "Users" who will not be accessing the system on a daily basis. The Toucan Tech system allows us to combine our internal database system with an Online platform for our Alumni, and this was a very important part of the decision making process when looking to change systems. Cons Our previous database system was very limited and so all aspects of the Toucan Tech software are an imrovement for us. Review Source TE Tove E. Development Officer Education Management Used the software for: 2+ years ### "Toucan Tech review" July 21, 2021 5.0 I've only had a positive experience with Toucan Tech so far. Pros Easy to use, fantastic customer service. Cons I don't dislike anything about the software. Review Source JA Jenny A. Alumni and Development Manager Education Management Used the software for: 1-2 years ### "Fantastic software" March 21, 2022 5.0 fantastic Pros I use the entire system and it makes the role a lot easier, managing and communicating with our community. Cons Sometimes the filters can be hard to use but support are always on hand. Review Source LM Lindsey M. Development Manager Education Management Used the software for: 1-2 years ### "Very useful in a school fundraising environment. " March 15, 2022 5.0 Once I got familiar with the functionality it has been a very simple to use platform. Pros Central records for all contacts with individuals and ability to see messages read and acted upon. Newsletter functionality. Cons Hadn't used a system like this before, so had to spend a little time thinking about the structure and content, but once familiar was easy to use. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Reputation and support Review Source Talk to a Capterra advisor for free and get results within 15 minutes.