# Page 5 | ToucanTech Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ToucanTech the right Alumni Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140805/ToucanTech/reviews --- ToucanTech 4.9 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 5 - Reviews of ToucanTech ## Showing most helpful reviews Showing 101-125 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Sarah H. Development Officer Education Management Used the software for: 1-2 years ### "Highly recommend ToucanTech for managing alumni and school community relationships" March 24, 2021 5.0 ToucanTech provide so much support for customers through weekly newsletters, sharing inspiration of other schools and customers as well as all the training you can access on demand on the support site. If you have a question they are happy to help and if you come across an issue it has always been resolved promptly in my experience. Pros The integration between database, email communications and a community website where our members can reconnect with one another. Cons Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it. Review Source SG Spencer G. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Happy Customer" March 15, 2022 5.0 After three years of working with the business I am still extremely satisfied with the service I receive. I would highly recommend this business to others. Pros The product is easy to use and extremely functional Cons Very little, AS and when we have asked for additional functions to be added they have been. Review Source SB Siobhan B. Development Manager Education Management Used the software for: 2+ years ### "What more do you need?! " June 16, 2021 5.0 Pros Usability, customer service excellence in their support offering, intuitive software, wonderful interface, record management, just a fantastic partner to work with! Cons Really can't think of anything; genuinely! I really enjoy the user experience. Which is why we renew our contract year after year! Review Source sE sandra E. Assistant Secretary Oil & Energy Used the software for: 6-12 months ### "A great company to work with " April 6, 2022 5.0 A great company to work with. Pros We found everything fairly easy to use and create a great website. When we couldn't work it out there was always someone who could help us. Cons We had a few teething troubles, mainly due to our own lack of ability! We fed back where we thought things could improve and TT always took it on board and looked to improve/enhance their product. Review Source LB Louise B. Marketing & Comms Education Management Used the software for: 2+ years ### "Review of Toucan Tech" August 14, 2020 4.0 I like the collaborative nature and forward thinking approach. Toucan are excellent people to work with. Pros I like the ongoing updates to the software and fresh ideas Cons You need to constantly use it to understand its full functionality. Training is always a must. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) It didn't deliver a wholistic approach to Development, Comms and Marketing. Review Source LM Lucy M. Campaign Manager Education Management Used the software for: 1-2 years ### "Essential tool in our development and alumni relations programmes" April 2, 2020 5.0 Huge benefits in efficiency across departments - particularly integrating the functions of fundraising, alumni relations & careers. Excellent customer support, huge wealth of resources on all elements from design to data collection. Pros Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting. Cons Automatic upgrades, particularly affecting page format Review Source LT Lucy T. Alumni & Development Officer Computer Software Used the software for: 6-12 months ### "Fantastic Product so glad we decided on the right software. " July 11, 2019 5.0 I haven't worked with the financial fundraising side much but my colleagues do and they would be able to expand more on their experience of this side of things. I think it has a lot of powerful potential and is close to being a very good bit of financial fundraising software to work with. Pros The intuitive ease of use, the slick layout and constant updating ToucanTech are prepared to do and if you have an idea of how things could perform better they try to work it into the next upgrades which happen really quickly. I like the amount of flexibility we have free of charge with website design, and not having to pay for every little thing which is so annoying with other companies. Very forward thinking and refreshing company to work with. Cons The photo gallery portal is a little outdated, both aesthetically and un-user friendly - reordering photos is time consuming and dated. Review Source MB Michelle B. Office Administrator, Bradfield Society & Development Education Management Used the software for: 2+ years ### "Review of Toucantech" July 22, 2021 4.0 Overall, very good, easy to use and Support Team when needed are excellent Pros It's easy to use, and can be self taught Cons Email template design is not that easy, leading to frustration Review Source JH Jo H. Director of Advancement Education Management Used the software for: 1-2 years ### "We love TT!" July 22, 2021 5.0 Excellent. We have considerably improved our Alumni Engagement Program with this software and look forward to continue our relationship with TT. Pros All the functionality we are after is currently available and ToucanTech are always happy to listen to our feedback and consider ideas for future developments. It is so intuitive for both the administrators and users. Cons A few technical things need to be sorted from time to time but importantly, always sorted! Alternatives considered [Potentiality](https://www.capterra.com/p/142752/Potentiality/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech User interface, customer relationship Review Source TW Tuija W. Communications and Alumni Coordinator Education Management Used the software for: 2+ years ### "Toucan Tech Alumni Platform" June 21, 2021 4.0 We finally have an alumni database and a possibility to encourage our alumni to get in touch and create their own subgroups, still within the realm of the school. Pros The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems. Cons The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Price and accessibility. Review Source RG Rebecca G. Database and Finance Administrator Fund-Raising Used the software for: 2+ years ### "All-in-one system and a great help" March 24, 2021 5.0 Pros The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community Cons None - This system has been a huge improvement for our team from our previous product Review Source LK Laura K. Alumni Officer Higher Education Used the software for: 2+ years ### "Good software" March 23, 2021 5.0 Pros Easy to use and personalise, great customer support. Cons Currently only accepts small image size uploads, but feedback has been noted by Support Team. Alternatives considered [Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Toucan Tech has a more UK centric customer base which is beneficial to them understanding our needs more. Review Source MA Michael A. Admin for The Lerpoolians website Education Management Used the software for: 2+ years ### "Community integration so easy with ToucanTech" March 24, 2021 5.0 From a very low base of engagement we are building are strong and varied community of alumni and friends which should prove to be invaluable as we push for income generation. Pros Ability to be operated remotely, so that central office not required. Ability of membership to contribute to aspects of the website. Different levels of access as required. Ease of integration with previous database. Cons Nothing personally, but am not involved with all its function areas. Reason for choosing ToucanTech For reasons stated above in pros Review Source CA Craig A. Head of External Relations Education Management Used the software for: Less than 6 months ### "New customer's early reflections" March 24, 2021 5.0 Fantastic, thorough, lighteningly fast repsonse rates and a good understaning of what our business needs are in this educational environment. Pros Intuitive, engaging, connected and modern Cons Integration remains a problem. This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty'. Reason for choosing ToucanTech \[SENSITIVE CONTENT HIDDEN\] (and her sales team) were persuasive. Great deal done on encouraging us to make the switch earlier than our contracts allowed for. TT's nimble and accommodating approach was refreshing. Review Source SS Seema S. Learning Systems Project Manager Education Management Used the software for: 1-2 years ### "Great product, even better service" March 21, 2023 5.0 The customer service experience has been the best. The weekly newsletters, the support site with plenty of ideas and regular new product updates are super helpful. Pros The alumni crm and the site together work really well. Love the ease of use and setup. Cons The reporting functions are good but can be better. Reason for choosing ToucanTech Better features Review Source MD Michael D. Volunteer Education Management Used the software for: 1-2 years ### "Needs fulltime use, otherwise very frustrating to use occasionally" June 9, 2023 3.0 I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive. Pros It's comprehensive and obviously has many features that are not relevant to some users Cons I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Not my decision Review Source TP Thaísa P. Communications / Website Specialist Education Management Used the software for: Less than 6 months ### "A Wonderful Environment" February 28, 2023 5.0 We are satisfied and happy to know that Toucantech is helping us offering a great user experience for parents from our school community. There, they can find useful resources, news articles, school events and even connect with other people from the school community. We definitely recommend it! Pros Toucantech helped us create the ideal space for parents to connect with each other. It lets us communicate with them and also gives them the opportunity to independently bond and generate stronger experiences. Parents are satisfied with the information they find on the community and we are grateful to offer that too. Cons Sometimes it's hard to spot if someone who joined is really part of the community or not. Review Source RF Rachell F. Director of Communications, Marketing and Development Education Management Used the software for: 2+ years ### "Brought ToucanTech to my new school" March 15, 2022 5.0 I used TT at my previous school and liked it so much we chose it for my current one! Pros I find the product design quite intuitive and the support offered by TT fantastic. Cons Sometimes I confuse myself when I'm trying to filter the data! Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[Aluminati](https://www.capterra.com/p/151080/Aluminati/)[Graduway](https://www.capterra.com/p/134140/Graduway/) Reason for choosing ToucanTech Provided everything we needed in one package. Review Source MS Mark S. Development Director Education Management Used the software for: 6-12 months ### "Industry leading product with a wide breadth of functionality" March 29, 2023 4.0 Pros Ease of use to migrate and deploy the tool Cons I find some of the configuration pages ambiguous Review Source GS George S. Head of Alumni Relations Education Management Used the software for: 1-2 years ### "Great system for Alumni Relations and Careers Network" March 13, 2023 5.0 Pros Email system is very easy to use. Customer Service/ training is excellent. Cons I have a small budget and ToucanTech takes up most of that. Not much I can do really as competitors all similar prices. Review Source AO Alexandra O. Development Officer Education Management Used the software for: 2+ years ### "Education community platform" August 18, 2020 5.0 Using the Toucan Tech platform has helped our school development office create a community platform and manage two fundraising campaigns. The software is constantly improving and they listen to clients feedback. Pros Managing data. Setting up fundraising campaigns. Communication with database. Cons As with any software, human error can come into play. Reason for choosing ToucanTech Just the best product on the market for functionality, adaptability and cost. Review Source HH Huw H. Design Consultant Marketing and Advertising Used the software for: 1-2 years ### "ToucanTech Implementation" March 20, 2023 5.0 Highly favourable. Recommend. Pros Great team, helpful; local support; combined CRM and email platform; customisable to suit different needs. Cons There is something of a knowledge curve because the system is so deeply versatile. However, great customer support and training enabled the transition to occur smoothly. Review Source JS John S. Director of Media and Brand Education Management Used the software for: Less than 6 months ### "Extremely efficient and effective community management tool" April 17, 2023 5.0 I loved the initial process of working with the Toucan Tech team in setting up their software. It's extremely user friendly and not super daunting, but having someone sit with you through the initial process and be a wealth of expertise get's things moving seamlessly. Once the software is running, that train will keep rolling. Pros Team support, easy access for posting updates, adding graphics efficiently, very user friendlyToucan tech offers both quick update access along with detail/advanced options to customize important announcements. Cons As expected the initial set up is a daunting task that you can't escape, but ToucanTech support makes it quite achievable. Review Source SO Simon O. Bursar Higher Education Used the software for: Less than 6 months ### "Just the best!" March 17, 2022 5.0 Brilliant! The efficiency savings are great, and our communications, record keeping and service to the members have improved markedly. Pros Toucan has produced for us an easy to use, excellent value, and brilliantly supported website, online community, and membership database all in one. It has transformed our work. Cons Occasionally the system is not particularly intuitive, but the support is excellent and helps almost immediately if needed. Review Source VI Victoria I. OCS and Cranleigh Network Manager Education Management Used the software for: 2+ years ### "Old Cranleighan Society and Cranleigh Network" March 25, 2021 5.0 Pros The ability to build newsletters within the software, the business directory and the ability for alumni to be in touch with each other safely and without sharing contact information. Cons Some things were buggy when they came on line, so my least favourite thing is needing to iron out the wrinkles. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.