--- title: "Benefitsolver Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Benefitsolver Software - reviews, pricing plans, popular comparisons to other Benefits Administration products and more." source_url: "https://www.capterra.com/p/140807/Benefitsolver/" page_type: "product" language: "en" --- # Benefitsolver Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Benefitsolver ## What is Benefitsolver? Benefitsolver® by Businessolver is a singlesource benefits administration platform built for anticipatory benefits. Powered by SofiaSM, our proprietary intelligence layer, Benefitsolver turns insight into early action across the benefits ecosystem. Employers use Benefitsolver to manage enrollment, eligibility, billing, compliance, reporting, and communications in one connected system. Employees get streamlined support through our mobile app, MyChoice® Accounts (HSA, FSA, HRA, commuter, lifestyle), and provider and decision guidance tools. With integrated communication capabilities and yearround service through our Always Experience model, Businessolver reduces complexity and boosts benefits understanding and engagement. . ## What is Benefitsolver used for? [Benefits Administration](https://www.capterra.com/benefits-administration-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Benefitsolver?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://businessolver.com&name=Benefitsolver) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Benefitsolver 2.5 (13) VS. [4.9 (4,867)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $0.01 Flat Rate, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.6 (13) Ease Of Use 4.9 (4,866) Value For Money 1.9 (8) Value For Money 4.8 (3,712) Customer Service 2.0 (11) Customer Service 4.7 (3,999) ## Benefitsolver alternatives [4.3 (1,931)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,392)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (4,224)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (3,556)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140807/Benefitsolver/alternatives/) ## FAQs about Benefitsolver Overview ### Which roles and teams benefit most from Benefitsolver? Benefitsolver is most used by HR teams, benefits administrators, and HR consultants who manage employee enrollment, benefits communication, and compliance workflows. Operations leaders, implementation managers, and team leads rely on it to streamline onboarding and plan rollouts, while finance, customer service, and technical staff use it to support payroll coordination, employee inquiries, and system administration. Answer based on 13 reviews Overview ### What company size and specific industries is Benefitsolver built for? Benefitsolver is designed for employers of all sizes, from smaller organizations to large enterprises, across a wide range of industries. It is built for companies that need technology to combine organizational and member data and support workforce insights for employee benefits and related administration. Features and Usability ### What are the key features of Benefitsolver? Benefitsolver offers benefits administration outsourcing, benefits management, and employee benefits administration, along with online benefits enrollment and employee onboarding. It also includes COBRA administration, HSA/FSA administration, health and life insurance administration, deduction management, document management, customizable reports, data import/export, and self-service portals. Getting Started and Support ### What training and onboarding options does Benefitsolver offer? Benefitsolver provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference material, and videos provide on-demand walkthroughs for users. Getting Started and Support ### What customer support options does Benefitsolver offer? Benefitsolver provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so customer experience details such as response times or helpfulness cannot be assessed from the provided data. ## Features AI summary Based on 3,705 Benefits Administration reviews Capterra data shows that buyers of Benefits Administration software rank the following features as their top priorities: - **Benefits Management** (**59%** of reviewers rated this feature as critical) - **Online Benefits Enrollment** (**49%**) - **Payroll Management** (**64%**) Benefitsolver supports **Benefits Management** and **Online Benefits Enrollment**, so teams can manage plan details and handle employee enrollment through one system. However, it does not offer **Payroll Management**. Instead, it provides other important features that reviewers also value, including **Health Insurance Administration** (**51%**) and **Employee Benefits Administration** (**47%**), helping businesses manage core benefits tasks and maintain organized employee coverage data while giving teams a clearer way to oversee benefits operations. Online Benefits Enrollment 2.5 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal Employee Benefits Administration 2.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Deduction Management 2.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Determine what amounts employees should contribute towards their benefits from each paycheck HIPAA Compliant 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection HSA/FSA Administration 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees Life Insurance Administration 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up and manage life insurance benefits for your employees Benefitsolver 20 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Benefits Administration Outsourcing: Delegate benefits administration to third party vendors - Benefits Dashboard: Use a dashboard to view benefits that are selected by employees or offered by employers - Benefits Management: Record employee's benefit plans and selections throughout career progression - COBRA Administration: Manage mandated benefit continuation for employees who no longer work for the company for a limited time period - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Benefits Administration: Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Health Insurance Administration: Set up and manage health insurance benefits for employees - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HSA/FSA Administration: Set up and manage health savings and flexible spending accounts for your employees - Life Insurance Administration: Set up and manage life insurance benefits for your employees - Online Benefits Enrollment: Select benefits and provide information needed to participate in a benefit via an online portal - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information --- Get Advice We can help you find the software with the features you need. Features 2.3 (13) 2.3 Based on 13 reviews ## Pricing Value for money 1.9 (8) Basic $0.01 Flat Rate,Per Month Value for money 1.9 (8) 1.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.0 (11) 2.0 Based on 11 reviews ## User reviews Overall rating 2.5 Based on 13 reviews Filter by rating 5(2) 4(3) 3(0) 2(2) 1(6) Mentioned topic Sorted by most recent MT Mindy T. Engineer Medical Devices ### "Inaccurate descriptions for enrollment and terrible support with an attitude" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 20, 2023 This is the least useful benefits software I've encountered. It should be something I only have to set up and deal with occasionally and with an actual person but it's problematic and requires constant attention and resolving their many issues takes literal days. Pros Benefitsolver doesn't do anything better than its competitors. I never had complaints around other benefits software because it worked as expected and let you talk to a person who understood what was going on. Cons Support is worthless with circular menus, inaccurate information, long wait times, and a terrible attitude. The accounts are all funneled through one card so it's unclear where funds are being pulled from. The notifications are opaque and a pain to get to on top of offering no information other than to reach out to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Srinivasu C. Software Engineering Computer Software ### "worst customer support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 12, 2023 MyChoice Market Place / Benefit resolver health coverage company wants money from customers. But they dont want customers happyness with their service. Pros I never used/claim health coverage choosen from MyChoice Market Place. Cons MyChoice Market Place / Benefit resolver health coverage company wants money from customers. But they dont want customers happyness with their service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Terry M. Owner Defense & Space ### "Useless website, worse customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 12, 2023 Cons Useless website, worse customer service. Phone number connects to service with two options, neither of which addresses problems. Live operator is non-existent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 25, 2023 Thank you for your feedback. We're sorry your experience hasn't been positive. Any feedback is always taken into consideration to ensure we provide each individual with a positive experience. We have passed your concerns along to our team. SE Sarah E. Team lead Retail ### "Easy enrollment! No extra steps !" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 21, 2022 Pros I like that it was a breeze to enroll on dental medical and vision all in one pace. Cost efficient. Easy to enroll a dependent. No 21 questions. Each plan was laid out and easy to sift through Cons After the update, I don't have many complaints. Except the life insurance was confusing. But again that could be my lack of knowledge on terms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Ahmed G. Fellow Hospital & Health Care ### "Easy to use benefits enrollment platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 8, 2022 Great overall. Pros I used Benefitsolver as a user, and I really like the ease of use and the straightforward approach to benefit enrollment, picking up choices, comparing plans and above all showing you at every single step of the way what your cost will be. Very good experience and definitely a nice way to enroll in benefits with your wokrplace. Cons It took me w hile to get a hold of a customer service rep the only time I needed this, but otherwise pretty smooth experience Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Scott C. CSR Hospital & Health Care ### "Not user friendly and unreasonable denials" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 8, 2021 Pros My company switched about 2 years ago from a product that worked better and had better support. Cons Submitting reimbursement claims was a pain. Can't just take a picture with my iPhone of the receipt, so I scan and submit using a computer. Then the claim is denied as ineligible... When it's a receipt from the doctor's office! It was difficult to find what exactly was denied too. I had to go into "Activity" area of my account. The instructions from the notification email did nothing to help me find how to resolve the pending or ineligible claims. Seems like they are really trying to hold on to my money... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LO Lance O. Retired Automotive ### "This is an incompetent group unable to solve an issue" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 23, 2021 Calling in for help is futile Pros Web page was clean and easy to navigate. Cons Lack of information populated to the site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sara C. Human Resources Food & Beverages ### "Great Interface for Employees to Access Benefit Information" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 29, 2021 As an end user of BenefitSolver, I was happy with BenefitSolver. It was easy to use, easy on the eyes and I never had any issues. The switch to a new TPA has, in my opinion, made the employee experience a little less pleasant from a user interface perspective but I cannot speak to the value added from switching to a partner better adapted to our business for for reporting and integrations. In my experience, those often have a greater impact on employee experience than user interface. Pros We've recently made a switch from BenefitSolver to a new TPA but what I miss the most is the interface of the BenefitSolver platform when employees sign in to view their benefit details. It was very easy to view and understand the information being presented and to navigate the site. Our new platform is a little harder for employees, myself included, to locate all of the information they are looking for at a glance. Cons Personally, I was very happy with BenefitSolver but I understand we made the switch to improve integrations and reporting capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Security Coordinator Food & Beverages ### "Nice Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 8, 2019 Pros I like the integration of the HSA account information and having it next other benefit information and payroll. Cons It seems like I can't include the HSA account with my other accounts on sites like Mint. It also doesn't really seem like I have an "account" at a bank. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Blessie T. Hr ### "Easy to ise, customer service is prompt and local" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2018 Pros The software is easy to use, has good features for functionality, customer support is prompt and local, good design. Company is good at innovating and updating for needed features. Cons Some options are hard to find and get hidden. Sometimes I have to search for a few items sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140807/Benefitsolver/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.