--- title: "Filevine Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Filevine the right Law Practice Management solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140815/Filevine/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Filevine 4.4 (292) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Filevine Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “He checks on my progress via email and Zoom, and has provided me with multiple learning tools (one-on-one Zoom/Filevine University/YouTube videos to help in making the learning curve easier. “ April 2, 2026 LW Lori W Owner and AttorneyLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “There was absolutely no customization and basically was given generic training videos and outlines to show how to do customizations myself - not at all as sold, and not of value for the (required) cost.“ September 2, 2026 SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “My "personal" representative, \[sensitive content hidden\], helped me to resolve an account billing issue I had in initial start of my contract, and he has gone over and above to insure my easy transition to Filevine. “ April 2, 2026 Christi L COOLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “At that point, you’re layering yet another expensive system on top of an already costly platform just to access data that should be readily available.“ April 30, 2026 AE Alex E Director of Finance and Human ResourcesLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “The thing I like most about Filevine is the ability to customize their software to fit your companies needs.“ March 6, 2025 Christi L COOLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “For a platform that markets itself as forward-thinking, this lack of native automation is a major miss.“ April 30, 2026 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is right for you, since you need to have the technical knowledge, in-house to be able to utilize the features to the fullest.“ June 2, 2025 Melanie B AttorneyLaw Practice, Self-employedUsed the software for: Less than 6 months. “This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but in order to customize the system, there was a lot of back and forth with tech that has been ultimately unhelpful.“ January 16, 2026 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jetta H. Intake Zar Legal Services Used the software for: 6-12 months ### "Intake Zar" January 2, 2026 5.0 There isn’t much I dislike about Filevine; however, I have heard it can be a bit expensive, and it’s important to ensure it’s set up exactly how you want it to be used. Pros Filevine is the best legal management system I have used during my time in the legal field. It is extremely user-friendly and easy to navigate. Cons There isn’t much I dislike about Filevine; however, I have heard that it can be somewhat expensive, and it’s important to ensure it is set up exactly how you want it to be used. Review Source AE Alex E. Director of Finance and Human Resources Legal Services Used the software for: 2+ years ### "Customizable Client Management for Attorneys" March 6, 2025 4.0 Overall, we've grown to really enjoy using Filevine. It's been so helpful to be able to customize the software. Pros Our company has used Filevine for four years now and during that time we've seen a huge growth within the software. It began as a system we begrudgingly used, to one that we have heavily customized to fit our needs and have recommended to others. The thing I like most about Filevine is the ability to customize their software to fit your companies needs. The storing of client files is not going to be the same firm to firm so having the ability to customize the software to fit our needs is a huge asset. Cons We have found that Filevine can be slow or kick users out more often than other websites. In addition, the search feature, while wide, is also inefficient and doesn't show you the most logical result at the top, so you sometimes have to go digging for something you need. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) We wanted something that could handle client management and document management in one. Review Source LR Leslie R. Director Law Practice Used the software for: Less than 6 months ### "Unreliable Service and Unmet Promises" September 19, 2025 2.0 To make matters worse, the legal team never reached out at all, leaving us without accountability or resolution. Pros The Sales Team. Kudos! Their remarkable skills to sell a product are unbeatable. Keep their commissions coming. Cons Our experience with this system has been extremely disappointing. We paid for a product that was unworkable and never completed, and despite repeated attempts, the support provided was neither timely nor effective. The fixes that were offered came far too late, communication was inconsistent, and the third-party vendor assigned to us admitted fault, lacked expertise, and even brought in a fourth party. Calls and responses were often delayed or indefinitely postponed, which added to the frustration. The features were never delivered or late, leaving us without accountability or resolution. This situation borders on fraudulent, and the lack of professionalism and responsibility is deeply concerning. I cannot recommend this platform based on our experience. Alternatives considered [Resolver](https://www.capterra.com/p/147599/Resolver/)[Trello](https://www.capterra.com/p/211559/Trello/)[Neos](https://www.capterra.com/p/58931/neos/)[Law Ruler Software](https://www.capterra.com/p/143446/Law-Ruler-Software/) Reason for choosing Filevine Automation, in-house billing, texting and fax capabilities. We saw an all in one system that made us fall in love. Empty promises of course. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) The previous and current system, does not offer automation and customization to the level Filevine promised. we went live and Filevine was not completed, it was absolute chaos. Review Source OB Olivia B. Subrogation Specialist Law Practice Used the software for: 2+ years ### "Filevine Experience" January 2, 2025 5.0 Pros It is easy to navigate and having the ability to customize the platform to our firms needs has been critical. Cons The search bar. When searching for projects in the "search bar", it leaves very little room for error. If you misspell a clients name, or leave out the middle initial it will not suggest projects with similar names. I've always found this odd. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) We needed a product that was more up to date and allowed us to customize and bend to our needs. Review Source Abigail C. Director of Mass Torts Law Practice Used the software for: 6-12 months ### "Best thing to come out of 2020…" September 14, 2021 5.0 Overall, I could not be happier with our experience with Filevine. It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better. Pros My most loved feature of Filevine is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time. Cons There are a couple of newer features in Filevine that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use. Alternatives considered [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine Filevine seemed to be the most advanced case management system at the time that we were shopping. The vendors were able to answer all of my questions about products, integration, adaptability, and daily use. The customer support was top-notch, and our demo was outstanding. As someone who was very hands-on in managing our last case management software, it was critical for me to get the straightforward answers I needed as we were shopping for a new case management software. Filevine was able to offer me the flexibility and customization that I needed as well as being easy to use for our staff. Switched from [Neos](https://www.capterra.com/p/58931/neos/) Needles was unable to be customized to fit or growing firms needs. We were not able to create the custom fields that we needed to report on our caseloads. Additionally it was not cloud-based which was some thing that we truly needed given the era that we are in. Review Source CW Corey W. Managing Partner Legal Services Used the software for: Less than 6 months ### "FileVine Sucks" July 22, 2025 1.0 Overall, I would never recommend this as a case management system. I should have went with Clio or just left the current systems in place until I retired. Pros It does allow you to fax and text from within the system. If you spend a ton of time and effort building your templates it does pretty much walk a person through what needs to be done, requested, etc. in a case. Cons I found it to be very difficult to learn and unless you have an in house amazing tech person like we do, I would not even consider it. For example, it calls cases "projects" the calendar is so bad that you must use outlook and sync with it, but anything entered in Outlook will not show-up in FV (Filevine). You have to apply a special code for emails and for Outlook Calendar entries or they will not show-up at all in the FV system. The document assembly is very time consuming and you cannot File Save As. There is so much more I wish I knew before I spent a ton of time and money. While we are moving forward after spending $60,000 for the program, implementation and training I wish that I had never heard of FV. I am still going to use my old Word document case management until I retire and our newer attorneys can use FV. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine FileVine has great sales people that promise everything will work, but it does not work as described. Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Because younger attorneys wanted to be able to text from it and see there calendar in Outlook. Review Source DC Drew C. IT support Law Practice Used the software for: 1-2 years ### "BE AWARE: Technical experience needed to use this product " June 2, 2025 1.0 Timeline Summary •October 2023: Contracts were signed for Filevine software and Vinetegrate’s implementation, including data and document migration from the prior system. Vinetegrate set a Go Live date for February 2024 and required upfront payments and data backups. •November–December 2023: The company was required to deliver data backups to Vinetegrate. Early communication revealed challenges in linking and extracting documents from the legacy system. Vinetegrate issued technical upload instructions, and a contractor managed uploads. •January 2024: Ongoing technical issues with file uploads emerged, especially with folder structures. After uploads, Vinetegrate requested CSV exports instead of the previously provided FileMaker files, requiring duplicate work and causing frustration and extra cost. •February 2024: The scheduled Go Live milestone was reached, but documentation does not confirm if it occurred on time. •2024–2025: Communication gaps continued regarding data migration, technical support, and additional changes (such as required API updates) further complicated the process. Key Issues •Vinetegrate failed to communicate critical requirements upfront (e.g., need for CSV files), resulting in avoidable rework and costs. •The company was held responsible for technical tasks that were expected to be vendor-managed. •The schedule was strict for the company, but vendor requirements shifted after work began, leading to delays. •The vendor’s dispute process was one-sided, with broad leeway to assess “cooperation,” adding risk and inconvenience for the company. Pros The sales process. Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is right for you, since you need to have the technical knowledge, in-house to be able to utilize the features to the fullest. Cons They charged $60k upfront for services and add-ons that were not only never used, but never setup or even deployed to a production environment. Alternatives considered [8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Clio](https://www.capterra.com/p/105428/Clio/)[LexisNexis Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) Reason for choosing Filevine The former manager did and got sold without being aware of having to do all the technical work ourselves even though they paid for premium setup. Review Source MR Melinda R. Attorney Law Practice Used the software for: Less than 6 months ### "DON'T waste your money" May 16, 2025 1.0 It was ok at he beginning but when I tried using it the problems with it becMe so bad I had to switch to Docketwise. Docketwise is 3000x better. Pros Nothing. The product is horrible and so difficult to use unless you are very computer literate. The company should be ashamed of itself for the quality and hte customer support. Cons 1) Difficult to use 2) AI is horrible 3) You have to apy to learn it and getting help after you pay $750 for an hour's worth of help you don't get support 3) I aske dor a month to month license and stupidly didnt ccheck to make sure it was correct and now I am builed monthly for this terrible product that was so difficult to use and ws not helpful for immigration cases. 4) I tried to get out of the contract but htey didnt care and I am stuck with a bill every month for a horrific product. Buyer beware!!! Alternatives considered [Docketwise](https://www.capterra.com/p/172490/Docketwise/) Reason for choosing Filevine I thought it would be better but it was so bad that I ws upset with myself for making such a large mistake. Review Source SS Shenella S. Business Development Team Leader Legal Services Used the software for: 6-12 months ### "Filevine for case management!" February 21, 2026 5.0 AI is seamlessly integrated to the platform and the software is more aligned with the technology of today. Pros Good and secure software that makes document and client management more efficient. Workflow is seamless automated. Cons Customer support is slow to respond and the software is quite pricey comparatively. Customization is mediocre. Review Source Miguel S. President Legal Services Used the software for: 6-12 months ### "Possibilities are good, experience was not" August 13, 2025 1.0 I did not have a good experience as we are not a lawfirm and they do not have any templates that could have been shared or setup for investigations. They place you into a contract for a year so if you are not able to set it up or spend a couple thousand bucks to have them do it for you be careful with this option. Pros Possibilities of what it could do if it was geared or had templates for investigators. This is for lawyers and will take some time and effort to get it working for investigators Cons NOT FOR INVESTIGATORS. They do not have any templates and do not help with setting up the system to work for you. They upsell to their sister company to set it up. Review Source ER Efrain R. Legal Assistant/Investigator Law Practice Used the software for: 1-2 years ### "A good all around product but needs some more work." September 3, 2021 4.0 Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms. Pros The customization and ability to control many aspects of the projects from top to bottom. Cons There are many hurdles to get from point A to B when the idea isn't implemented into the software. Also, the way you make everything a la cart for services. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing Filevine It was because of the ability to customize the software, and everything was included. But since that is changing, we are considering leaving now. Review Source DN Daiane N. Paralegal Legal Services Used the software for: 1-2 years ### "FV is a good tool for organizing files and case management" March 28, 2024 5.0 Pros It Can be customized as needed, we can organize the files and documents and it's easy to use. Cons It does not organize a chronological line of facts, sometimes we have to look for information Switched from [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) Company changed the product for all practice areas Review Source Response from Filevine May 31, 2024 Thank you so much for taking the time to leave your review and making the transition from PracticePanther, Daiane! TK Tom K. Owner Legal Services Used the software for: 2+ years ### "If you have at least a little tech savvy, Filevine is the best" February 26, 2021 5.0 I love the product. Period. Pros The ready customizability of key features of the platform (database structure, document generation, reporting, deadline and calendar management, and so on) can really, really compound your team's efforts and reduce errors by forcing folks to do things the right way every time. Cons There are plenty of features that could use one or two little tweaks that would make things easier or better for my use case, but nothing that makes me grind my teeth on a regular basis. The one thing that I wish was consistently better is user-support related to the API. The general customer support and how-to articles are fantastic. The API documentation is OK, and the team is knowledgeable, but it can be hard to get them because, I assume, they are quite busy. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) Reason for choosing Filevine I had experience with Salesforce -- to expensive and clunky; too hard to manipulate and customize. MyCase is just not great for litigation. Lawmatics does nothing that you can't do with Zapier, Filevine, and a few other cheap tools. PracticePanther is intriguing, but still a little behind in features, in my view. Review Source ND Nicholas D. partner Legal Services Used the software for: 1-2 years ### "Filevine Nightmare" May 14, 2025 1.0 Terrible. Pros Unfortunately I have nothing positive to say. Our experience was a 0 on a scale of 1 to 10. I would never use them again. Cons Their service was terrible. They were not responsive to our problems. The staff turn over was so frequent nothing ever got done. Would never use them again. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Was told how great the system would work. Review Source DF Devin F. Intake Law Practice Used the software for: 6-12 months ### "Honest Opinion " February 27, 2025 5.0 Overall, it gives me an easy was to generate documents for clients. Pros Filevine is fast simple and easy. I use it everyday. Cons It's not built into Briefcase, so I have to sign in separate. Review Source YH Yvette H. Case Manager Law Practice Used the software for: 2+ years ### "FileVine Is A Great Program" December 19, 2024 5.0 It was great and I enjoyed using the hashtags for certain subjects Pros The simplicity of being able to pin important notes and add to that note in the file. Cons Certain information would not copy over to companion files Review Source GB Gail B. Legal Administrator / Paralegal Law Practice Used the software for: 2+ years ### "Easy to use, tons of features, and customizable!" April 6, 2021 5.0 We had a pretty robust program in place before it had some deficiencies and needed to be updated. FileVine allows us to text our clients from the program which has been a great feature to have. We are also taking advantage of the faxes through FileVine and those go straight in/out of the program or even the matter. That allows for much quicker sending, saving and "filing" of the fax. Pros There are so many great features in FileVine. The program is customizable to suit your needs. They are constantly updating the program and adding new features or adding enhancements to make the existing features work better. Customer support is easy to reach and quick to respond. We really like the fact that we can text our clients from inside the program and it's saved to their matter. This allows us more flexibility to communicate with our clients in a manner that they choose. It has also been good for sending out quick reminders about appointments. FileVine listens to their customers, evaluates the feedback and determines if they can make updates to make the user's life is easier. We've suggested several things that we've seen come to life inside the program, making it better each time! Cons It's not really a negative, but just be prepared that implementation does take a little bit of time so you should be patient. Part of that is based on the user's timeline and when they have the shell set up as they want it. Then any existing data has to be imported into a test area, reviewed and then imported in the live program. So the process will move quicker or slower depending on how much time you dedicate to it and how much data you are pulling over (and maybe in what format it comes in). Aside from that, there are features that I feel should be in place and I've submitted several and seen them come to life. The one area I wish we could streamline is Deadline Chains. Some of what we use that for is an actual event / appointment and then tracking all the items that need to take place prior to that appointment. While the deadline chain will put the event on the calendar, it puts it on as an all day event. (You can hide it from the calendar if you wish.) So I have to go back and enter a calendar event with the actual time. Then any time that event is postponed I have to change the data in two places. It would be nice if I could stop the duplicate entry. Reason for choosing Filevine Cost, the fact that we could easily customize it to the data we want to see, access to it from anywhere if need be (not hosted on the local pc), and it had some features we thought we could use to benefit the firm and the clients. Review Source HK Heather K. OFFICE SERVICES/FILEVINE GURU Law Practice Used the software for: 1-2 years ### "Admin and User of Filevine at Law Practice" September 23, 2021 5.0 Filevine is pretty helpful in helping users understand the system. They hold you and your staffs hand in the beginning. The migration of data and start date took longer than anticipated. I hear this is common place. Overall, I really do like the program. The reporting feature is awesome. There is a bit of a learning curve. You have to learn how to "talk filevine" to get the data you want. There is so much about the customization that is super amazing. I think the best thing is that they take suggestions for improvement and are constantly upgrading the product. They do listen to their users. Pros If Instagram and Facebook had a baby, it would be Filevine. Filevine is easy to use and easy to customize. I love that they have a help desk chat feature. At least once a day I ask a question. They also feature a ton of articles and videos on how to use the software. It really has helped us to organize or data. The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it. Cons Filevine is a program that is so customizable, you need a person on your staff to handle it. Select one person to dedicate themselves to learning and figuring out what you organization needs. When you get Filevine you really get the bare bones of the program. It is up to you what you do with it. You sort of have to hit the ground running. There are no templates like when you are using a web builder such as wix. Filevine will help you only so much with set up. You can purchase a template from a business that will sell their set up. This is something we were not told when we invested. We thought we would just start using all these cool features the sales person sold us on. There are a lot of cool things about this but, you have to figure it out and set up 95% of it. One last thing that is kind of a bummer. Make sure you get the costs accurately. The sales people will sell you one thing and the reality may tack on costs you were not expecting. Reason for choosing Filevine Filevine blew them out of the water with all its modern features. Review Source JL Joel L. CEO Law Practice Used the software for: 2+ years ### "Great for innovative personal injury firms with dedicated IT team--disastrous customer service! " October 13, 2022 3.0 I have a love-hate relationship with FileVine. If I did it again, I would not have made the leap to FileVine for various reasons. However, it's a great piece of software for the right firm --such as a mid to large size PI firm with a dedicated IT team. Essentially you are given a blank canvas with lots of options. It's not so good if you don't have the resources or IT team to build FileVine out for you, or if you want automation built in, or all in one system. Ultimately, the reason I am writing this review is the god-awful mess that is FileVine's customer service department. I have to admit am rather upset that FileVine is forcing me to pay for users that we don't have (FV makes you pay once a year and at some point we had some interns who briefly used the software). Other software you pay only for what you use in an automated monthly fashion. FV's renewal process is straight out of 1994. FileVine seems like the admin department has a lot of growing pains--really messy. But this is just another step in a long history of FileVine's poor customer support (such as taking almost a year to respond to repeated emails about setting up a fax integration.) I thought after treating me so poorly in the past that they would do the right thing in this instance, but FileVine decided they want to make us pay for user accounts that we don't use. It doesn't seem right to me, but it's their company. Ce'st la vie. Pros A ton of feature and you can make anything you want out of it. The UI is great and customization is the key to FV's attractiveness. You can built almost anything you want. You have to invest a lot of time into building it out. Cons There are no built-in automations such as in Lawmatics. The doc mgmt and calendar are worthless so we use Google Drive and G-Calendar instead. They haven't really done much to improve Filevine in the past two years whereas other software has been developed much more. They charge you extra for every little add on-- you get nickel and dimed to death. It's like when you go to a restaurant and spend $15 for a burrito. Dont charge me 75 cents for sour cream. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source dC debbie C. Office manager Legal Services Used the software for: 2+ years ### "Try Filevine you won't be disappointed" March 28, 2024 5.0 I first heard of this at a webinar. Still didn't look into it until 2 years after that. All and all I wish our firm had started using it sooner than we did. Most exciting is the fact that as a office manager I see more and more resumes coming into my office showing applicants have trained on Filevine Pros case management side. This tool allows us to reconstruct our files from beginning to end sucessfully Cons nothing about the tool itself. It is very relevant that staff fill out all information per file Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your informative review, Debbie! We're thrilled to read that you've found it to be beneficial for your case management and organization. We look forward to continuing to support you and your firm! LL Lucrecia L. Senior Pre-Suit and Litigation Paralegal Law Practice Used the software for: 6-12 months ### "The Best Legal Software for Law Firms" March 28, 2024 5.0 Reliable, user-friendly, self-taught, unlimited storage, the administrator can add as many tabs as needed, helps keep track with deadlines. Pros I have worked in three different Law Offices, as a result, I have worked with three different software. If I compare Filevine with the other two software, Filevine is the most user-friendly. Cons Honestly, so far so good. There are no cons Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your thoughtful review, Lucrecia. We're thrilled to hear that you've found Filevine to be user-friendly, customizable and reliable compared to previous software providers! We appreciate your feedback and look forward to continuing to support you and your firm! LW Laya W. Associate Legal Services Used the software for: 2+ years ### "Used at two different PI firms since 2019" March 28, 2024 5.0 Excellent, it it a very easy to use and user friendly system. Pros Very easy and intuitive. Also accessible from anywhere, which was a huge advantage when we shutdown the office in 2020. Cons The activity feed includes all of every email chain, can get hard to read and to find what you want Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your thoughtful review, Laya! We're so glad to read that you've found our platform to be easy to navigate and intuitive. We appreciate the feedback and are grateful for the opportunity to support you and your firm! MR Miranda R. Paralegal Legal Services Used the software for: 1-2 years ### "Filevine Review" September 17, 2021 5.0 Pros I love that the entire system is so easily customizable to help better suit the business needs. Cons The activity tab, which is utilized for all activities on a case - emails, phone calls, case notes, activity entries, etc. Because so much activity can take place on any given case, things are often buried or difficult to find. Review Source KB Kevin B. Owner Law Practice Used the software for: Less than 6 months ### "Don’t Buy This. No Support." March 2, 2024 1.0 Horrible. They said they would get some help for me and stick with us. That was more than a week ago. I should have known something when they wanted to sell me a coaching service for $2,500! Pros I liked nothing about it. It does not work. Cons Zero customer support once they got my money and a signed contract act Reason for choosing Filevine I should have chosen any other product. File cards would have worked better.) Review Source Response from Filevine March 5, 2024 Hi Kevin, we're sorry to hear that this has been your experience with Filevine. We remain committed to ensuring that you receive the necessary guidance to make the most out of our platform and would love to get you in touch with your Account Manager or Support Team to help resolve your concerns. We understand the importance of providing accessible support options and have made our team available from 7am-6pm MT via our new Live Help video support initiative. We encourage you to visit https://support.filevine.com/hc/en-us to get connected. DC Deborah C. Litigation Paralegal Law Practice Used the software for: 2+ years ### "Great Software for Case Management" September 9, 2021 5.0 Overall, I think Filevine is a great program. I love handling files digitally. I have worked with other programs and this is by far my favorite. I think since we started using Filevine that our cases are moving more smoothly. Pros There are several features I like about Filevine. First, I really like the daily feed which tells me what is due, who is working on the tasks, and if the tasks is accomplished. Secondly, I like the ability to pull up a case and see exactly what is going on. The activity feed is awesome. I like being able to get a complete view of the medical expenses and providers. Cons I wish the system captured injuries differently. I would like to see a tab just for injuries which would allow for notes from dr's records, client communication, etc. Also I would like to see a "planning" tab which would allow the attorney and paralegal to indicate plans for handling the case and the client. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.