# Filevine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Filevine the right Law Practice Management solution for you? Explore 286 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140815/Filevine/reviews --- Filevine 4.4 (286) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 8th, 2026 # Reviews of Filevine Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “He checks on my progress via email and Zoom, and has provided me with multiple learning tools (one-on-one Zoom/Filevine University/YouTube videos to help in making the learning curve easier. “ April 2, 2026 Melanie B AttorneyLaw Practice, Self-employedUsed the software for: Less than 6 months. “This was for a new firm too, so it shouldn't have been that complicated since there were no cases to transfer over, but in order to customize the system, there was a lot of back and forth with tech that has been ultimately unhelpful.“ January 16, 2026 SZ Susan Z Paralegal for Atty David C FarrLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “My "personal" representative, \[sensitive content hidden\], helped me to resolve an account billing issue I had in initial start of my contract, and he has gone over and above to insure my easy transition to Filevine. “ April 2, 2026 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Vinetegrate failed to communicate critical requirements upfront (e.g., need for CSV files), resulting in avoidable rework and costs.“ June 2, 2025 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Over-promise, under deliver on the actual product. If you are an enterprise level law firm, maybe this product is right for you, since you need to have the technical knowledge, in-house to be able to utilize the features to the fullest.“ June 2, 2025 Christi L COOLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “At that point, you’re layering yet another expensive system on top of an already costly platform just to access data that should be readily available.“ April 30, 2026 SS Shenella S Business Development Team LeaderLegal Services, 11 - 50 employeesUsed the software for: 6-12 months. “Good and secure software that makes document and client management more efficient.“ February 21, 2026 DC Drew C IT supportLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Communication gaps continued regarding data migration, technical support, and additional changes (such as required API updates) further complicated the process.“ June 2, 2025 ## Showing most helpful reviews Showing 1-25 of 286 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abigail C. Director of Mass Torts Law Practice Used the software for: 6-12 months ### "Best thing to come out of 2020…" September 14, 2021 5.0 Overall, I could not be happier with our experience with . It has exceeded our expectations and truly helped our firm in the last nine months. We were worried about transitioning with our staff, but the process went very smoothly given that we were working remotely at the time. The customer support that we received during our onboarding and integration could not have been better. Pros My most loved feature of is the flexibility to customize it to fit your firm’s needs. It was extremely important to us to pick a case management software that allowed us to customize features based on all Case types that we handle. Filevine was extremely easy to learn and use to fit our firms needs. Additionally, the report writing and Filevine can be used by almost anyone. It is very easy to pull the information that you need in a very short amount of time. Cons There are a couple of newer features in that could improve. For example, the calendar section in Filevine is something that we currently do not use because of confusion on its integration with outlook. Additionally, I wish that Enterprise automation was a little easier to use. Alternatives considered [SmartAdvocate](https://www.capterra.com/p/131579/SmartAdvocate/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine seemed to be the most advanced case management system at the time that we were shopping. The vendors were able to answer all of my questions about products, integration, adaptability, and daily use. The customer support was top-notch, and our demo was outstanding. As someone who was very hands-on in managing our last case management software, it was critical for me to get the straightforward answers I needed as we were shopping for a new case management software. Filevine was able to offer me the flexibility and customization that I needed as well as being easy to use for our staff. Switched from [Neos](https://www.capterra.com/p/58931/Neos/) Needles was unable to be customized to fit or growing firms needs. We were not able to create the custom fields that we needed to report on our caseloads. Additionally it was not cloud-based which was some thing that we truly needed given the era that we are in. Review Source OB Olivia B. Subrogation Specialist Law Practice Used the software for: 2+ years ### "Filevine Experience" January 2, 2025 5.0 Pros It is easy to navigate and having the ability to customize the platform to our firms needs has been critical. Cons The search bar. When searching for projects in the "search bar", it leaves very little room for error. If you misspell a clients name, or leave out the middle initial it will not suggest projects with similar names. I've always found this odd. Switched from [Needle](https://www.capterra.com/p/187693/Ecommerce-Live-Chat/) We needed a product that was more up to date and allowed us to customize and bend to our needs. Review Source Miguel S. President Legal Services Used the software for: 6-12 months ### "Possibilities are good, experience was not" August 13, 2025 1.0 I did not have a good experience as we are not a lawfirm and they do not have any templates that could have been shared or setup for investigations. They place you into a contract for a year so if you are not able to set it up or spend a couple thousand bucks to have them do it for you be careful with this option. Pros Possibilities of what it could do if it was geared or had templates for investigators. This is for lawyers and will take some time and effort to get it working for investigators Cons NOT FOR INVESTIGATORS. They do not have any templates and do not help with setting up the system to work for you. They upsell to their sister company to set it up. Review Source NM Nicole M. Director of Operations Law Practice Used the software for: 2+ years ### "Filevine is great" July 8, 2024 5.0 Pros Everything is customizable, a lot of reporting features, great integrations, great task flow settings, and now the new Payments feature makes it even better. I like having everything we need in one place. Cons Their billing and sales team could use some training. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) I hated everything about Clio. Needed a better system Review Source Response from Filevine July 30, 2024 Thank you so much for taking the time to leave your review, Nicole! Your feedback is greatly appreciated. SM Savannah M. Office Manager Law Practice Used the software for: 2+ years ### "Office Manager Review" September 9, 2021 5.0 I think is an amazing product and we are all extremely happy. While there are definitely some features that we would like to see added and integrations that would be helpful, we wouldn't think of switching to anything else. Pros is so user friendly! It is easy to teach to new employees and really does a great job at keeping the staff on track! I love the Taskflow and our ability to customize it to fit our systems. Cons I am not a big fan of the Organization of documents. Maybe our firm just needs some training on how to make this work for us, but so far it is not helpful. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) was easier to use and customizable to what we need at our firm. Review Source BK Belinda K. Chief Operations Officer Law Practice Used the software for: 2+ years ### "Good, but not Great CMS" November 25, 2024 3.0 Overall our experience at has been good - but it hasn't been great. We've generally been happy but we've had some concerns with support, customer service, and data storage. Pros is really customizable which is great because we can tailor it to the needs of our firm. Cons It is rare that you are able to speak with someone directly at if you want to implement a new service or need assistance with a feature. They are always referring you to third party vendors. This is an issue because you are paying for customer support as well as the fact that you don't have access to the people actually making the software. Switched from [8am CasePeer](https://www.capterra.com/p/156217/CASEpeer/) Casepeer didn't have as many features as and we needed more robust software. Review Source Response from Filevine December 3, 2024 Thank you for taking the time to leave your review, Belinda. DL David L. Managing Attorney Legal Services Used the software for: 6-12 months ### "Stay away from Filevine" August 12, 2024 1.0 Horrible. The onboarding is through 3rd party and has significant costs and delays. The service is very poor. The software has many glitches and the wait to get assistance is limited. Additionally, not enough documentation available. The actual product needs a full time tech support or onging subscription to 3rd party. All the features and settings that are done by the user with other software has to be done with a programmer. Software is limited and not worth the costs or the hassle. Pros The concept. The idea of a software with a good activity feed and fluid use. Cons The actual product, the company behind the product, the sales approach, the support. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Filevine Overal costs and belief that it would be more forward thinking Switched from [8am MyCase](https://www.capterra.com/p/115613/MyCase/) I found that Mycase development was a little stagnated from ownership change. Review Source Response from Filevine August 22, 2024 Hi David, thank you for sharing your feedback. I'm truly sorry to hear that your experience with Filevine and our integration partners has not met your expectations. Your comments about the onboarding process, documentation availability, and tech support are especially valuable, and we'd love to opportunity to connect with you to learn more about your challenges and share areas we can assist. If you'd be willing to connect, I'd recommend either reaching out to support@filevine.com or your Account Manager. You can also access our support documents & Live Help video support here for additional software assistance: https://support.filevine.com/hc/en-us. I sincerely hope this proves valuable and appreciate your time and feedback. WE Wendy E. CFO Law Practice Used the software for: 2+ years ### "Good software but worst customer service ever" January 13, 2025 1.0 In my view, your company is only as strong as your people. Your product could be the best on the market but if your company is difficult to do business with, people will go elsewhere. At three years into the relationship, I wish we had chosen differently. Pros is actually a good case management system. It's critical that you carefully plan your set-up because it is difficult to make some changes later but a good tool with lots of add-on modules. Cons Customer service is as bad as I have ever experienced in any company anywhere. Sending them an email is like shouting to the universe. No one responds. We have had multiple account managers in the 3 years we have been using them and have had the same experience with each one. Billing is horrendous. I am still being billed for modules that I cancelled years ago and have presented proof of the cancellation to them multiple times. They never respond to anything I send - but just keep sending reminder invoices. Review Source Response from Filevine January 21, 2025 Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced with our customer service and billing processes. We strive to provide exceptional support to all our customers, and it’s clear we fell short in your experience. Please know that we’re taking your feedback seriously to improve our processes and ensure a better experience moving forward. To resolve this issue, please reach out to info@filevine.com so I can locate your account and make sure you get a response in a timely manner but the appropriate person. We appreciate your patience and the opportunity to improve. Thank you for giving us the chance to address your concerns. KC Kendall C. Legal Assistant Law Practice Used the software for: 6-12 months ### "Great Potential" January 13, 2026 4.0 I really enjoy it for case management and organization of information. However, it can be overwhelming the number of fields it wants you to fill in. Pros I really like the newsfeed for each client to keep up with the communications and activity in the cases. Cons It almost felt like you needed a computer science degree in order to customize this software. It was not very straight forward. Review Source ND Nicholas D. partner Legal Services Used the software for: 1-2 years ### "Filevine Nightmare" May 14, 2025 1.0 Terrible. Pros Unfortunately I have nothing positive to say. Our experience was a 0 on a scale of 1 to 10. I would never use them again. Cons Their service was terrible. They were not responsive to our problems. The staff turn over was so frequent nothing ever got done. Would never use them again. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Was told how great the system would work. Review Source DN Daiane N. Paralegal Legal Services Used the software for: 1-2 years ### "FV is a good tool for organizing files and case management" March 28, 2024 5.0 Pros It Can be customized as needed, we can organize the files and documents and it's easy to use. Cons It does not organize a chronological line of facts, sometimes we have to look for information Switched from [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/) Company changed the product for all practice areas Review Source Response from Filevine May 31, 2024 Thank you so much for taking the time to leave your review and making the transition from PracticePanther, Daiane! TK Tom K. Owner Legal Services Used the software for: 2+ years ### "If you have at least a little tech savvy, Filevine is the best" February 26, 2021 5.0 I love the product. Period. Pros The ready customizability of key features of the platform (database structure, document generation, reporting, deadline and calendar management, and so on) can really, really compound your team's efforts and reduce errors by forcing folks to do things the right way every time. Cons There are plenty of features that could use one or two little tweaks that would make things easier or better for my use case, but nothing that makes me grind my teeth on a regular basis. The one thing that I wish was consistently better is user-support related to the API. The general customer support and how-to articles are fantastic. The API documentation is OK, and the team is knowledgeable, but it can be hard to get them because, I assume, they are quite busy. Alternatives considered [PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)[8am MyCase](https://www.capterra.com/p/115613/MyCase/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Lawmatics](https://www.capterra.com/p/177717/Lawmatics/) Reason for choosing Filevine I had experience with Salesforce -- to expensive and clunky; too hard to manipulate and customize. MyCase is just not great for litigation. Lawmatics does nothing that you can't do with Zapier, , and a few other cheap tools. PracticePanther is intriguing, but still a little behind in features, in my view. Review Source LP Levon P. Paralegal Law Practice Used the software for: Less than 6 months ### "Filevine is absolutely essential and I can't imagine not using it" March 28, 2025 5.0 We use it everyday to do everything related to our job. It's an all in one application that takes care of everything that would otherwise take us forever to do ourselves. The organization gives us is unmatched and we literally cant work without it. Pros The fact that it literally does everything we need. Cons Some of the UI elements can be confusing at first use Review Source JB Jake B. Attorney Law Practice Used the software for: 6-12 months ### "Easy to start" January 15, 2025 4.0 I was extremely impressed with 's ease of use. Pros made it easy to learn how to use it, and gave concise explanations for everything it offers during training. Cons The layout seemed aesthetically clunky compared to other softwares. Review Source JG Justin G. Paralegal Legal Services Used the software for: Less than 6 months ### "Paralegal Filevine Review" November 8, 2024 4.0 It was difficult reviewing the files but it became easier once I became familiar with the files. Pros The ease and simplicity of receiving documents from a referral company. Cons The difficulty of navigating the documents received from the referral company. Review Source Response from Filevine November 19, 2024 Thank you so much for taking the time to leave your review, Justin! GB Gail B. Legal Administrator / Paralegal Law Practice Used the software for: 2+ years ### "Easy to use, tons of features, and customizable!" April 6, 2021 5.0 We had a pretty robust program in place before it had some deficiencies and needed to be updated. allows us to text our clients from the program which has been a great feature to have. We are also taking advantage of the faxes through FileVine and those go straight in/out of the program or even the matter. That allows for much quicker sending, saving and "filing" of the fax. Pros There are so many great features in . The program is customizable to suit your needs. They are constantly updating the program and adding new features or adding enhancements to make the existing features work better. Customer support is easy to reach and quick to respond. We really like the fact that we can text our clients from inside the program and it's saved to their matter. This allows us more flexibility to communicate with our clients in a manner that they choose. It has also been good for sending out quick reminders about appointments. FileVine listens to their customers, evaluates the feedback and determines if they can make updates to make the user's life is easier. We've suggested several things that we've seen come to life inside the program, making it better each time! Cons It's not really a negative, but just be prepared that implementation does take a little bit of time so you should be patient. Part of that is based on the user's timeline and when they have the shell set up as they want it. Then any existing data has to be imported into a test area, reviewed and then imported in the live program. So the process will move quicker or slower depending on how much time you dedicate to it and how much data you are pulling over (and maybe in what format it comes in). Aside from that, there are features that I feel should be in place and I've submitted several and seen them come to life. The one area I wish we could streamline is Deadline Chains. Some of what we use that for is an actual event / appointment and then tracking all the items that need to take place prior to that appointment. While the deadline chain will put the event on the calendar, it puts it on as an all day event. (You can hide it from the calendar if you wish.) So I have to go back and enter a calendar event with the actual time. Then any time that event is postponed I have to change the data in two places. It would be nice if I could stop the duplicate entry. Reason for choosing Filevine Cost, the fact that we could easily customize it to the data we want to see, access to it from anywhere if need be (not hosted on the local pc), and it had some features we thought we could use to benefit the firm and the clients. Review Source HK Heather K. OFFICE SERVICES/FILEVINE GURU Law Practice Used the software for: 1-2 years ### "Admin and User of Filevine at Law Practice" September 23, 2021 5.0 is pretty helpful in helping users understand the system. They hold you and your staffs hand in the beginning. The migration of data and start date took longer than anticipated. I hear this is common place. Overall, I really do like the program. The reporting feature is awesome. There is a bit of a learning curve. You have to learn how to "talk filevine" to get the data you want. There is so much about the customization that is super amazing. I think the best thing is that they take suggestions for improvement and are constantly upgrading the product. They do listen to their users. Pros If Instagram and Facebook had a baby, it would be . Filevine is easy to use and easy to customize. I love that they have a help desk chat feature. At least once a day I ask a question. They also feature a ton of articles and videos on how to use the software. It really has helped us to organize or data. The best feature has been the reporting function. There are a lot of good things about Filevine and I am glad we selected it. Cons is a program that is so customizable, you need a person on your staff to handle it. Select one person to dedicate themselves to learning and figuring out what you organization needs. When you get Filevine you really get the bare bones of the program. It is up to you what you do with it. You sort of have to hit the ground running. There are no templates like when you are using a web builder such as wix. Filevine will help you only so much with set up. You can purchase a template from a business that will sell their set up. This is something we were not told when we invested. We thought we would just start using all these cool features the sales person sold us on. There are a lot of cool things about this but, you have to figure it out and set up 95% of it. One last thing that is kind of a bummer. Make sure you get the costs accurately. The sales people will sell you one thing and the reality may tack on costs you were not expecting. Reason for choosing Filevine blew them out of the water with all its modern features. Review Source JL Joel L. CEO Law Practice Used the software for: 2+ years ### "Great for innovative personal injury firms with dedicated IT team--disastrous customer service! " October 13, 2022 3.0 I have a love-hate relationship with . If I did it again, I would not have made the leap to FileVine for various reasons. However, it's a great piece of software for the right firm --such as a mid to large size PI firm with a dedicated IT team. Essentially you are given a blank canvas with lots of options. It's not so good if you don't have the resources or IT team to build FileVine out for you, or if you want automation built in, or all in one system. Ultimately, the reason I am writing this review is the god-awful mess that is FileVine's customer service department. I have to admit am rather upset that FileVine is forcing me to pay for users that we don't have (FV makes you pay once a year and at some point we had some interns who briefly used the software). Other software you pay only for what you use in an automated monthly fashion. FV's renewal process is straight out of 1994. FileVine seems like the admin department has a lot of growing pains--really messy. But this is just another step in a long history of FileVine's poor customer support (such as taking almost a year to respond to repeated emails about setting up a fax integration.) I thought after treating me so poorly in the past that they would do the right thing in this instance, but FileVine decided they want to make us pay for user accounts that we don't use. It doesn't seem right to me, but it's their company. Ce'st la vie. Pros A ton of feature and you can make anything you want out of it. The UI is great and customization is the key to FV's attractiveness. You can built almost anything you want. You have to invest a lot of time into building it out. Cons There are no built-in automations such as in Lawmatics. The doc mgmt and calendar are worthless so we use Google Drive and G-Calendar instead. They haven't really done much to improve in the past two years whereas other software has been developed much more. They charge you extra for every little add on-- you get nickel and dimed to death. It's like when you go to a restaurant and spend $15 for a burrito. Dont charge me 75 cents for sour cream. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Review Source dC debbie C. Office manager Legal Services Used the software for: 2+ years ### "Try Filevine you won't be disappointed" March 28, 2024 5.0 I first heard of this at a webinar. Still didn't look into it until 2 years after that. All and all I wish our firm had started using it sooner than we did. Most exciting is the fact that as a office manager I see more and more resumes coming into my office showing applicants have trained on Pros case management side. This tool allows us to reconstruct our files from beginning to end sucessfully Cons nothing about the tool itself. It is very relevant that staff fill out all information per file Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your informative review, Debbie! We're thrilled to read that you've found it to be beneficial for your case management and organization. We look forward to continuing to support you and your firm! LL Lucrecia L. Senior Pre-Suit and Litigation Paralegal Law Practice Used the software for: 6-12 months ### "The Best Legal Software for Law Firms" March 28, 2024 5.0 Reliable, user-friendly, self-taught, unlimited storage, the administrator can add as many tabs as needed, helps keep track with deadlines. Pros I have worked in three different Law Offices, as a result, I have worked with three different software. If I compare with the other two software, Filevine is the most user-friendly. Cons Honestly, so far so good. There are no cons Review Source Response from Filevine April 3, 2024 Thank you so much for taking the time to leave your thoughtful review, Lucrecia. We're thrilled to hear that you've found Filevine to be user-friendly, customizable and reliable compared to previous software providers! We appreciate your feedback and look forward to continuing to support you and your firm! DS Daniel S. Attorney Law Practice Used the software for: 2+ years ### "Filevine: The perfect system for hands on users that want flexibility in their system" November 20, 2023 4.0 Pros is designed for hands on users that want flexibility in their system. The shipped product is rough, but fully customizable for your work flows. Plan to invest significant time on the front end determining how you want your system to work Cons Initially, the data import from a prior system did not go well. I was an early user and the company had "growing pains." Since then, my system works well. Alternatives considered [Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/) Review Source MR Miranda R. Paralegal Legal Services Used the software for: 1-2 years ### "Filevine Review" September 17, 2021 5.0 Pros I love that the entire system is so easily customizable to help better suit the business needs. Cons The activity tab, which is utilized for all activities on a case - emails, phone calls, case notes, activity entries, etc. Because so much activity can take place on any given case, things are often buried or difficult to find. Review Source KB Kevin B. Owner Law Practice Used the software for: Less than 6 months ### "Don’t Buy This. No Support." March 2, 2024 1.0 Horrible. They said they would get some help for me and stick with us. That was more than a week ago. I should have known something when they wanted to sell me a coaching service for $2,500! Pros I liked nothing about it. It does not work. Cons Zero customer support once they got my money and a signed contract act Reason for choosing Filevine I should have chosen any other product. File cards would have worked better.) Review Source Response from Filevine March 5, 2024 Hi Kevin, we're sorry to hear that this has been your experience with Filevine. We remain committed to ensuring that you receive the necessary guidance to make the most out of our platform and would love to get you in touch with your Account Manager or Support Team to help resolve your concerns. We understand the importance of providing accessible support options and have made our team available from 7am-6pm MT via our new Live Help video support initiative. We encourage you to visit https://support.filevine.com/hc/en-us to get connected. AS Amy S. Attorney Law Practice Used the software for: 1-2 years ### "Filevine Cuts My Time in Half" April 5, 2024 4.0 Pros Love . I could not manage my legal docket without it. Customer Support is great - quick and knowledgeable. Cons Wish we could link related cases. 3 people in same accident Review Source Response from Filevine April 10, 2024 Thank you for your support and feedback, Amy! We're thrilled to hear that our customer support has been beneficial and Filevine has helped to cut your time in half! MB Matthew B. Attorney Law Practice Used the software for: 1-2 years ### "Filevine review" April 2, 2024 5.0 Pros Ease of use and lots of options to assist in optimizing your case management system. I love the all in one type nature of and its continued effort to improve and increase offerings to clientele. Most functions are very intuitive and there is a clear vision to help law firms automate all sorts of tasks that take up time. Cons Some of the additional functions are not as developed as I would like. Some issues do not appear until you actually get to use and play around with the new function. Also, some of the automations and small fixes are slow to get implemented. Review Source Response from Filevine April 9, 2024 Hi Matthew, we really appreciate you taking the time to leave your feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.