--- title: "Ignition Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ignition the right Proposal Management solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140861/Practice-Ignition/reviews/" page_type: "reviews" language: "en" --- Ignition 4.7 (153) [View alternatives](https://www.capterra.com/p/140861/Practice-Ignition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Ignition Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Kelly A Practice ManagerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Having a central place to manage proposals created a more efficient workflow and made the experience feel more professional for both our team and our clients. While there was some initial setup and a bit of a learning curve, once everything was in place it became a valuable part of our process.“ May 14, 2026 KM Kaylee M DirectorAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Being only one stage of the process makes it difficult to work between Ignition with another practice management solution to manage everything else like projects, tasks, etc.“ January 16, 2025 SF Sarah F Director of Human ResourcesAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “I appreciate the ability that Ignition has that allows us to create our proposals as well as ACH authorizations in one place.“ April 18, 2025 Emma J Administrative SpecialistAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “As a result, we could not get any refund.“ January 12, 2026 Emma J Administrative SpecialistAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “They have very secure payment storage as well, which put our clients minds at ease.“ January 12, 2026 NR Naomi R BookkeeperAccounting, Self-employedUsed the software for: 1-2 years. “I used to use a similar but cheaper product and it took a lot longer to prepare proposals and still meant I had to invoice customers directly.“ October 30, 2023 Holly P Owner and OperatorAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Also the quoting options are endless and you can make tons of custom templates“ August 20, 2025 George W CEOAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “A bit lacking in some desired customized functionalities.“ March 25, 2024 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holly P. Owner and Operator Accounting Used the software for: 6-12 months ### "Super Customizable Quoting and Payments Software" August 20, 2025 3.0 Pros I like how you are assigned a customer service rep and they are very responsive. Also the quoting options are endless and you can make tons of custom templates Cons I find it quite expensive and editing or undoing transactions is quite difficult. I also find the payment processing lead times to be quite long. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Reason for choosing Ignition My Business Partner preferred Ignition and was used to it Review Source MH Mathew H. Technology Partner Accounting Used the software for: Less than 6 months ### "Great features, costly for volume or all features." February 20, 2025 4.0 Good experience. The pricing structure is not as competitive especially when using it for smaller engagements. It’s very difficult to link an existing stripe account. Pros Great client interface. Fairly easy to implement. Excellent onboarding and support staff. Offers a lot of features, at an additional cost. Cons Cost increases significantly for each features. No payment integrations except Stripe. Cost gets non-competitive after the add-ons. Without the add-on features the program lacks features included worh other packages Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing Ignition Ignition offered more support and larger packages for proposals. Switched from [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Ignition offers the ability to present a much better proposal and layout for more complex engagements. Review Source JC Joy C. Founder Accounting Used the software for: 6-12 months ### "Excellent proposal software" August 9, 2026 4.0 Overall, very good. It's a solid proposal software program that is easy to set up and use. The onboarding support is amazing. Pros Professional proposals, easy to set up and manage, linked automatically to our custom engagement letter. Cons Billing through Ignition, the processing fees are much higher than what I'd pay to bill directly. You need to be on a higher tier to have a dedicated support person. Review Source VR Verified Reviewer Administrative Specialist Accounting Used the software for: Less than 6 months ### "Cool Product but Pricey" January 12, 2026 3.0 Pros Very cool concept for software to make it easy to send and receive engagement letters and payment. Onboarding process is very thorough, and their support team is extremely helpful. They have very secure payment storage as well, which put our clients minds at ease. Cons It is VERY expensive. We also found out that our current project management software did not integrate with Ignition, so we could not use the software. As a result, we could not get any refund. They only gave (I believe) a 1 week free trial before asking you to sign up/pay with them, which is not long enough to determine if the software will work for you. Review Source Kelly A. Practice Manager Accounting Used the software for: 1-2 years ### "Streamlined client onboarding!" May 14, 2026 5.0 Overall, our experience with Ignition has been positive. It helped streamline our client onboarding and proposal process, making it easier to stay organized and reduce manual administrative work. Having a central place to manage proposals created a more efficient workflow and made the experience feel more professional for both our team and our clients. While there was some initial setup and a bit of a learning curve, once everything was in place it became a valuable part of our process. Pros Ignition has made the onboarding of our new clients much easier. The proposal process felt much more streamlined and organized, and having everything in one platform reduced a lot of manual follow-up and admin work. It made the whole experience feel more professional and efficient. We have also used the platform to reissue letters of engagement for existing clients, helping us to get everything in one place. Cons At times, finding specific settings or making small changes felt less intuitive than expected, so there were moments where it took extra clicks to get where we needed to go, but once you've figured it out its good! Review Source CB Chris B. Managing Partner Accounting Used the software for: 2+ years ### "Ignition Will Help Themselves to Your Money Unjustly" March 28, 2025 1.0 Pros Recurring billing was nice, and having all engagement letters in one place was helpful. Cons Billed me for an annual subscription that had been closed for 6 months at the same time they billed me for a monthly subscription. When pressed about getting my money back I was met with total incompetence. I was told, "the computer randomly billed you." When I asked about getting my money back I was told, "expect to be without funds for 7 business days." Do not do business with these people - They will take money they are not entitled to, and put as many barriers in place as possible to delay returning your funds. BUYER BEWARE! Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/) Ignition was promised to be a more turnkey and complete product, but no one mentioned they'd help themselves to my bank account outside of my contract multiple times in one day. Review Source SF Sarah F. Director of Human Resources Accounting Used the software for: 6-12 months ### "Streamline your Sales with Ignition!" April 18, 2025 5.0 Overall, this is a fantastic platform and has allowed my company and my team to simplify and streamline our sales and assist our cashflow. Pros I appreciate the ability that Ignition has that allows us to create our proposals as well as ACH authorizations in one place. I love that it has the capability to sync to QuickBooks Online. Cons I wish the client payments were processed faster with an affordable option for next day deposit. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Ignition We found that Ignition was better for the types of proposals and clients that we service. Review Source AR Andria R. QuickBooks Trust ProAdvisor & Systems Engineer Accounting Used the software for: 6-12 months ### "Everything you need except that one FATAL FLAW" August 5, 2021 3.0 I have tested 100's or Accounting Practise Management Quoting & Re-Occurring Billing systems in my many years as a QuickBooks ProAdvisor and found that of all of them, right now (August 2021), Practise Ignition has the most features you need as an Accountant to run a fully remote and automated firm. HOWEVER, that said, even with all these amazing features that are all in this one software (many are in others, but this one has the most), there is still one FATAL FLAW that (to date) they have not resolved. I do hope they resolve this soon because it is truly disappointing to not have this very basic feature in such a powerful system that has so many other incredible features to offer. No Refunds. That's gotta get fixed if this software is to be used in the Accounting Industry. There are workarounds for this, so for many people and companies, this may not be a deal-breaker for them. It's just that, this is not a cheap software so if you don't have the ability to REFUND your clients instantly when needed, that can really hurt client relationships. I hope that the Refund feature is resolved soon. Then this will be the best proposal and re-occurring payment processing system out there for our industry. Pros The best features include: -Ability to have your lead enter their own Credit Card or Bank Account information so it stays secure when they go to accept the proposal -Re-Occurring Monthly Payments with the ability to set a custom reoccurring date -Ability to add an On Acceptance and On Completion payment as custom dates along WITH a Monthly Re-occuring payment on one proposal -Full Integration with QuickBooks Online (creates customer, invoice, and payment transactions related to all accepted proposal sales so bookkeeping is done automatically for you each time) -When a clients credit card fails, Practise Ignition will email your client to notify them of the credit card failure and your client is given the opportunity and ability to update their payment information on file themselves, putting this risk back on the client and saving you and your practice from having to do any manual entry or additional accounting gymnastics -Ability to add videos to your Proposal and previously created brochures to add beauty & interactive content to your proposals. -Multiple Templates for Services, Proposals, Engagement Agreements etc. -Integration with Karbon for task creation based on items in the proposal Cons FATAL FLAW: NO REFUNDS & MONEY TAKES TOO LONG TO HIT BANK ACCOUNT (4 to 6 days) You can not give your client a Refund in Practise Ignition. That's right, NO REFUNDS. SO if you charge your client the wrong amount by mistake, or need to un-do an amount after they have canceled service, you can't push a button anywhere in this software to give your client a refund. You have to contact PI and ASK them if they will CONSIDER giving a refund to your client IF it is LESS than $2,000. If they approve, then they will process the refund about a week later. This is too slow, in my option. The workaround? They tell you that you should send a check, or use your bank or an outside system to send your client the refund. Which is MORE accounting work (the exact accounting work buying this software was supposed to solve), and since your client entered their own payment info, you don't have it to instantly give them $ back, so now there's more back and forth Correspondance and time-consuming effort needed that only takes seconds in all other comparable software out there. If the workaround is to use a different payment processor solution then one has to ask, "Why am I even using this one?". Now, if you have never given a refund in your life and you think it's so rare that this will happen that dealing with another merchant processor is worth for these one-off occasions, then by all means choose this software because it excels in more places than the competition. Just be warned. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[17hats](https://www.capterra.com/p/144328/17hats/)[Liscio](https://www.capterra.com/p/180297/Liscio/)[Proposify](https://www.capterra.com/p/133332/Proposify/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing Ignition It has more features in one software than any other comparable products at this time. Review Source VR Verified Reviewer CPA Accounting Used the software for: 1-2 years ### "Slow to disburse payments, must check billings are processed, professional interface " August 9, 2023 4.0 My biggest pain point is why they hold onto your money for so long before releasing it. If not for the good reviews, I would be nervous to use them for payments. I asked a customer to provide a payment via ACH so that I can get it quickly, it was debited from their account the day of and I have yet to receive my money on day 8 (business day 6). The software is indicating an estimated disbursement on day 9, so that means you may not receive the money into your account until day 10 or 11. In my opinion, this is excessive for an ACH payment and makes me concerned about their ability to manage cash. I have another payment via credit card that was pushed back an additional day and we're on day 7 and I have yet to receive it. If you are tight on managing cash, ask the customer to mail you a check or use QuickBooks for the invoice, you will get your money much faster. There were instances during tax season where I setup a proposal to collect a deposit at proposal acceptance and when it was time to close out the account, it was never charged, so you should double check your invoices. Once you get used to using the product, it is nice to have for proposal management and has an effective dashboard and ease of use to follow up with customers. I have yet to have a dispute from a customer about the contract, so their templates are excellent. The customer names don't integrate well with ProConnect and double your customers, which can be quite annoying. Pros Professional interface for customers, ease of signing proposals and entering payment details for automatic processing. Dashboard for revenue and proposal management. Cons Slow to process payments even ACH payments can take 7 business days. I have found that on several occasions that customer tax return deposits were not processed even though it was setup to pay at acceptance. Expensive monthly fee for small firms. Alternatives considered [TaxDome](https://www.capterra.com/p/186749/TaxDome/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Ignition Capability to manage proposals, provide customer templates, streamlined payment collection upon proposal acceptance Review Source Beth S. Administrator Accounting Used the software for: Less than 6 months ### "Best Proposal Software Available!" November 21, 2020 5.0 It has been so easy to work with Practice Ignition, and anytime I can't figure out how to do something, our account manager \[SENSITIVE CONTENT HIDDEN\] has been really quick to help me! He even created a workflow map for our process which showed us what we needed to work on/could automate to help our business even more! Pros We initially switched to Practice Ignition because it had the ability to collect payments when clients signed proposals plus it could do the reoccurring billing for us at the same time instead of us having to set it all up in QB. Clients can update their own payment settings, an the proposal process is really easy. Recently, they made changes which allow us to present multiple options within one proposal, as well as do variable billing and it has made things even better! Their support and webinars are incredibly helpful and we are so glad we switched to them! They really understand what we need for proposals and the bulk creation through support will definitely be helpful when tax season comes! Cons The thing we liked the least was we couldn't send options within the same proposal like we did in our old proposal software, but that's changed now! I think the only other issue we really still have is the ability to collect international payments Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing Ignition Practice Ignition seemed like they were working on more things that we needed and the customer support was much better when going through the free trial! Switched from [Nusii](https://www.capterra.com/p/138512/Nusii/) Nusii doesn't collect payments Review Source LB Lori B. Office Manager Accounting Used the software for: 2+ years ### "Streamlining Client Engagement and Billing for Accounting Firms" April 4, 2025 5.0 Pros Ignition is most helpful with simplified client onboarding processes, integrated billing and payments, customizable proposals and service transparency. Cons I do wish Ignition integrated with more of our current software. Review Source AB Angelina B. Director Accounting Used the software for: 1-2 years ### "Great product" July 9, 2023 5.0 Great. The onboarding process was very thorough and this software became a key part of my business. Pros How easy it is to use, I use Ignition on a daily basis for drafting proposals and collecting payments. It has saved so much time instead of me chasing manual payments. Cons The fact that it is missing AML functionality in NZ. This would round it off nicely. Reason for choosing Ignition payment collection capabilities. Review Source GS Graham S. CEO Accounting Used the software for: 2+ years ### "Ignition is one of the key programmes in my app stack" September 8, 2022 5.0 Been amazing from the first call to current use Pros The ease of use and the in-depth onboarding made sure my templates were ready and easy to access. It allows me to send through proposals quickly and track if or how often they have been viewed Cons In South Africa, we don't yet have stripe to its not linked to any other subscription payment method compatible in South Africa Reason for choosing Ignition The features and ease of use were far superior Ignition had also just raised a lot of money which I knew would be used to enhance the features Review Source NK Nyoro K. Construction Manager Construction Used the software for: 1-2 years ### "Ignition Makes Proposal Management Efficient" May 6, 2024 5.0 Pros I like the efficiency of the features of this proposal management software. Ignition is so accurate. Cons I see no difficulties when using Ignition. Ignition is so amazing. Review Source BM Brian M. Principal Accounting Used the software for: 1-2 years ### "Ignition has changed our future processes" May 7, 2024 5.0 We've found the Ignition product to be of benefit in that our processes are automated and standardized throughout the organization, which has improved our efficiency and assisted in minimizing staff required for this task. Pros Ignition provides a seamlessly automated platform for billing and proposal generation Cons The initial setup of templates, in our case, was quite specific and involved significant time at the management level Review Source CI Chris I. Client Relationship Manager Accounting Used the software for: 2+ years ### "I absolutely love Practice Ignition" December 5, 2020 5.0 Practice Ignition has made engaging with our clients a seamless process. We deal with a large volume of clients and with how easy and efficient the systems are, we are able to quickly send proposals, collect payment with virtually no administrative burden, and have great reporting around every step of the process. I can not recommend this product enough, it is truly one of my favorite programs that we work with inside of our firm and the the support team is just as great to work with! Thank you so much!! Pros \- Fast - Intuitive - Option to collect payment in order to sign - Low amount of admin needed - Amazing support team, fast turn around - Scalable - Open to feedback, they actually listen!! Cons I legitimately do not have a single con that I would give. the only thing even close would be there is not currently a way to display a discount for a service item directly from the standard cost of the service. This is something that I have left feedback on and is already slated to be adjusted in a future update. to my previous point, they actually listen to feedback which is amazing. Review Source JH Julia H. President Accounting Used the software for: 6-12 months ### "Proposal & Collection Made Easy" May 30, 2023 5.0 I am automating all of my billing for maintenance work for existing clients. I am also setting up new clients with proposals for advisory and maintenance. They know how much to expect each month. I no longer need to chase payments. Pros I love the built in proposals for Practice Forward and general use. I was very easy to set my clients up on automatic billing. No more collections or A/R for me! Cons I liked everything! The training is great! Reason for choosing Ignition I am part of the Practice Forward program. All proposals and engagement letters are built in. I couldn't find another program that was this comprehensive. Review Source AR Andrew R. Partner Accounting Used the software for: 2+ years ### "Ignition Use Review" March 21, 2024 5.0 Pros Ability to setup up to 3 proposals and clients chooses the one they want. Cons Nothing at this stage. It is an extremely versatile software/app to use. Review Source George W. CEO Accounting Used the software for: 1-2 years ### "Solid Proposal/Billing Software" March 25, 2024 4.0 Pros Customer-facing proposal features and ease of use on customer side. Cons A bit lacking in some desired customized functionalities. Review Source DP Danii P. Team Leader of Accounting Services Accounting Used the software for: 2+ years ### "Ignition Review" March 22, 2022 5.0 Overall, our experience with Ignition has been extremely positive and well received. It has streamlined our internal workflow, onboarding and engagement processes to facilitate better delivery of value services to our clients. Pros Client engagement process together with workflow integration with our practice management system is seamless and efficient. The client user experience has been positive and the automatic fee collection is a convenient and welcomed feature. Cons Reporting functions are very basic. Limited capacity to easily and readily identify which proposals require manual invoicing - "On Completion". Review Source WH Will H. Owner Management Consulting Used the software for: 1-2 years ### "Ignition works wonderfully" August 9, 2023 5.0 Excellent tool for overall contract management, with a great client experience. Pros Ease of use for the clients, and able to control some of the payment options. Clients managing their own CC expirations etc is also nice. Also, the recurring billing I don't have to execute each month - the system just does it. Cons Initial template setup can feel daunting, but using their help and customer service can speed past that process. Reason for choosing Ignition Combination of e-signature and auto billing. Review Source TO Tricia O. Owner Accounting Used the software for: 2+ years ### "Absolutely love PI" December 1, 2020 5.0 Practice Ignition has been a game changer for us from the moment I pulled the trigger on it. It revolutionized our process for creating proposals, is an enormous time saver and it creates a process that is standardized and consistently the awesome experience we want our clients to have. We close more engagements and at better fees than ever before. I can't say enough about how it changed my firm and put us on the path to the firm I really want. It was the start of all the progressive ideas we have put into place because it gave me the space and the revenues to recreate my firm. The team at PI can't be beat. I am seriously crushing on all of them.😍🎉👏👍 Pros It automates the preparation of proposals, it makes them look professional, it allows us to be paid sooner, the team at practice ignition is absolutely incredible. Cons Billing clients on an alternative schedule then monthly or quarterly was difficult but they have fixed that problem. Reason for choosing Ignition The demo made the product so easy to use and the team that onboarded me helped create engagement letters and did training and have continued to be at my back and call when I need help. Review Source CS Carla S. Manager Accounting Used the software for: 2+ years ### "Saves time and provides transparency to clients" July 13, 2024 5.0 Pros This tool has made it easier and more efficient to communicate the terms of our engagements to clients, while ensuring that we have a clear record of the client reviewing and signing off on these terms. Cons With so many subscription costs these days, we had to weigh whether the benefits outweigh the annual cost of the product. Review Source Bryan H. President Accounting Used the software for: 6-12 months ### "Easy & Professional Proposals" July 12, 2023 5.0 Very user friendly. I can quickly generate a proposal from templates and send them to a prospect. I can also see when they have opened and viewed the proposal. Once the prospect signs it initiates a work item in Karbon. Pros I love the ability to send a professional proposal and have the prospect sign up for services without having to reconnect. Cons It does not integrate with Monday.com CRM. Review Source VR Verified Reviewer Partner Accounting Used the software for: Less than 6 months ### "It's super easy to setup and use. Lots of clever features, with more features being added regularly." July 29, 2018 5.0 Client communication - letting them know upfront what my services are going to cost, and having them agree to it so there are no surprises. We've been doing this with clients for a few years but this software has saved me hours every week by simplifying the process and cutting out manual work. Cashflow improvement - for known or suspected bad payers I can choose that they must enter bank details for a Direct Debit before accepting the proposal. It makes the conversation easier - "I can't start the work until we have an agreement in place". It removes all the time I used to spend chasing debtors. Pros It solves several problems in my business so is great value for money. I can customise how I use it to suit my own workflows and clients. It's simple without compromising effectiveness. Cons There's nothing I've found that I don't like. A few times I've thought the software didn't contain a certain functionality, but after asking support they were able to turn a new feature on for me to test. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.