# Ignition Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ignition the right Proposal Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140861/Practice-Ignition/reviews --- Ignition 4.7 (151) [View alternatives](https://www.capterra.com/p/140861/Practice-Ignition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Ignition Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SF Sarah F Director of Human ResourcesAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “I appreciate the ability that Ignition has that allows us to create our proposals as well as ACH authorizations in one place.“ April 18, 2025 KM Kaylee M DirectorAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Being only one stage of the process makes it difficult to work between Ignition with another practice management solution to manage everything else like projects, tasks, etc.“ January 16, 2025 CS Carla S ManagerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “This tool has made it easier and more efficient to communicate the terms of our engagements to clients, while ensuring that we have a clear record of the client reviewing and signing off on these terms.“ July 13, 2024 Emma J Administrative SpecialistAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “As a result, we could not get any refund.“ January 12, 2026 Emma J Administrative SpecialistAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “They have very secure payment storage as well, which put our clients minds at ease.“ January 12, 2026 DC Diana C CPAAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “The software is indicating an estimated disbursement on day 9, so that means you may not receive the money into your account until day 10 or 11.“ August 9, 2023 Holly P Owner and OperatorAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “Also the quoting options are endless and you can make tons of custom templates“ August 20, 2025 DC Diana C CPAAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “I asked a customer to provide a payment via ACH so that I can get it quickly, it was debited from their account the day of and I have yet to receive my money on day 8 (business day 6).“ August 9, 2023 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holly P. Owner and Operator Accounting Used the software for: 6-12 months ### "Super Customizable Quoting and Payments Software" August 20, 2025 3.0 Pros I like how you are assigned a customer service rep and they are very responsive. Also the quoting options are endless and you can make tons of custom templates Cons I find it quite expensive and editing or undoing transactions is quite difficult. I also find the payment processing lead times to be quite long. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Reason for choosing Ignition My Business Partner preferred Ignition and was used to it Review Source MH Mathew H. Technology Partner Accounting Used the software for: Less than 6 months ### "Great features, costly for volume or all features." February 20, 2025 4.0 Good experience. The pricing structure is not as competitive especially when using it for smaller engagements. It’s very difficult to link an existing stripe account. Pros Great client interface. Fairly easy to implement. Excellent onboarding and support staff. Offers a lot of features, at an additional cost. Cons Cost increases significantly for each features. No payment integrations except Stripe. Cost gets non-competitive after the add-ons. Without the add-on features the program lacks features included worh other packages Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing Ignition Ignition offered more support and larger packages for proposals. Switched from [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Ignition offers the ability to present a much better proposal and layout for more complex engagements. Review Source VR Verified Reviewer Administrative Specialist Accounting Used the software for: Less than 6 months ### "Cool Product but Pricey" January 12, 2026 3.0 Pros Very cool concept for software to make it easy to send and receive engagement letters and payment. Onboarding process is very thorough, and their support team is extremely helpful. They have very secure payment storage as well, which put our clients minds at ease. Cons It is VERY expensive. We also found out that our current project management software did not integrate with Ignition, so we could not use the software. As a result, we could not get any refund. They only gave (I believe) a 1 week free trial before asking you to sign up/pay with them, which is not long enough to determine if the software will work for you. Review Source SF Sarah F. Director of Human Resources Accounting Used the software for: 6-12 months ### "Streamline your Sales with Ignition!" April 18, 2025 5.0 Overall, this is a fantastic platform and has allowed my company and my team to simplify and streamline our sales and assist our cashflow. Pros I appreciate the ability that Ignition has that allows us to create our proposals as well as ACH authorizations in one place. I love that it has the capability to sync to QuickBooks Online. Cons I wish the client payments were processed faster with an affordable option for next day deposit. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Ignition We found that Ignition was better for the types of proposals and clients that we service. Review Source KM Kaylee M. Director Accounting Used the software for: 6-12 months ### "Great at what they do." January 16, 2025 4.0 Pros A streamlined proposal process that looks great and professional, and helps automate the engagement process Cons Pricing makes it unrealistic for small businesses. Being only one stage of the process makes it difficult to work between Ignition with another practice management solution to manage everything else like projects, tasks, etc. For many an all in one solution works better even though Ignition can integrate with many other PM platforms. Alternatives considered [TaxDome](https://www.capterra.com/p/186749/TaxDome/) Reason for choosing Ignition Can offer client multiple proposal options. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Can offer client multiple proposal options, able to sign right on the engagement letter to accept. Review Source CB Chris B. Managing Partner Accounting Used the software for: 2+ years ### "Ignition Will Help Themselves to Your Money Unjustly" March 28, 2025 1.0 Pros Recurring billing was nice, and having all engagement letters in one place was helpful. Cons Billed me for an annual subscription that had been closed for 6 months at the same time they billed me for a monthly subscription. When pressed about getting my money back I was met with total incompetence. I was told, "the computer randomly billed you." When I asked about getting my money back I was told, "expect to be without funds for 7 business days." Do not do business with these people - They will take money they are not entitled to, and put as many barriers in place as possible to delay returning your funds. BUYER BEWARE! Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/) Ignition was promised to be a more turnkey and complete product, but no one mentioned they'd help themselves to my bank account outside of my contract multiple times in one day. Review Source VT Veronica T. Operations Manager Accounting Used the software for: 2+ years ### "An accountinf firm must" July 9, 2024 5.0 Fantastic and the support team is stellar. Pros Versatility is key. We can send proposals for project bookkeeping and tax, monthly subscription bookkeeping, one offs for tax or specialty requests. We can edit the library of services and what each service entails. We can also customize our terms depending on the client. Cons I would prefer users did not have the ability to view all engagements. For general users I would like them to see only l what they have sent. Switched from [Rotessa](https://www.capterra.com/p/170269/Rotessa/) Ignition has more robust features than other software options. Review Source LB Lori B. Office Manager Accounting Used the software for: 2+ years ### "Streamlining Client Engagement and Billing for Accounting Firms" April 4, 2025 5.0 Pros Ignition is most helpful with simplified client onboarding processes, integrated billing and payments, customizable proposals and service transparency. Cons I do wish Ignition integrated with more of our current software. Review Source TS Terri S. President Accounting Used the software for: Less than 6 months ### "Ignition is the Answer to Our Proposal Headache" March 7, 2025 5.0 Customer service has been great! They help to set us up for success. Pros How easy it was to create a new proposal. Saved a lot of time. Cons Haven't found anything we don't like so far. It has been 4 months and we are very happy. Alternatives considered [Canva](https://www.capterra.com/p/168956/Canva/) Reason for choosing Ignition Customer service, Referrals by colleagues Review Source MB Michele B. Accountant Accounting Used the software for: 2+ years ### "Great proposal and engagement letter software for accountants" August 17, 2024 5.0 Great, the ease of renewing proposals and overall link with our accounting software ultimately saves us time. Pros The ability to use multiple domains within one practice and have our engagement letter sent with our proposals, so they are dealt with upfront. Cons I have to use external pricing software to get bespoke prices for clients before building the proposal in Ignition to make the use of the services easier. Review Source NM Nathan M. Business Development Manager Accounting Used the software for: 6-12 months ### "Easy to use, Comprehensive Solution with great support" August 7, 2024 5.0 Very positive, very robust and valuable tool for our company. Pros Easiest to use and Intuitive, also makes it easy for clients to read, approve and pay quickly. Also, support from our Rep is outstanding. Cons Can't think of anything. Software is easy to access, set up and use daily with no issues. Review Source AP Audra P. President Accounting Used the software for: Less than 6 months ### "Ignition has exceeded my expectations!" July 25, 2024 5.0 Pros Ignition makes it very easy to jump right in and start using the product with their templates. Their training is wonderful as well. I have been able to generate proposals and start getting paid from clients on a monthly basis up-front rather than waiting to bill after month-end and waiting for the client to pay. Cons So far there isn't anything I don't like about Ignition. It is super user-friendly and easy to modify. Review Source DR Daniel R. Director of Business Development Accounting Used the software for: 6-12 months ### "Automating billing " May 14, 2024 5.0 Pros Automation, multi user, web browser based Cons Ability to customize needs to be more robust Review Source AP Alfio P. IT Consultant Hospital & Health Care Used the software for: 1-2 years ### "Ignition Is a Great Proposal Management Tool" April 24, 2024 5.0 Pros I like the efficiency of this proposal management solution. Ignition has been easy to use and reliable. Cons I do not have dislikes for Ignition. Ignition is amazing. Review Source DE Deborah E. President Accounting Used the software for: 2+ years ### "We Love PI!" September 8, 2021 5.0 We love Practice Ignition it has been the platform we have built our business growth on for the past 4 years since implementation. We have grown 10% per year since then; and the fact that everything is streamlined from proposal to billing to collections to accounting in our QB company file has been a game changer. We are spending far less time doing administrative tasks and our accounts receivable has gone from over $80K per month to less than $20K at any given time. I would highly recommend this app to any practice that is looking to grow and sreamline! Five Stars! We love PI! Pros The ease of use and the interface to the client. Getting paid right away for our services and integrating into our firm's QBO so that we can easily track our clients' billing. The training and support offered are very valuable. Cons We would like to be able to issue refunds to our customers using PI but thus far we are not able to. Also we would like to build in a surcharge for credit card payments but that is not an option. Review Source Alan W. Director Accounting Used the software for: 2+ years ### "From proposal to client to invoice to paid!" March 22, 2022 5.0 Excellent so far, would definitely recommend it to others Pros Love the professional look and feel of the software which gives a great first impression to a new client of what it will be like working with us. Makes managing credit control easy with the integrated payment feature meaning that new clients sign up for Direct Debit as they sign up as a client. Cons Really like the new proposal editor but would be great if you could 'convert' a classic proposal to the new style. Reason for choosing Ignition Fitted our needs better Review Source VR Verified Reviewer Director, Strategy, Planning & Operations, Global Air Marketplace Product Management Information Technology and Services Used the software for: 1-2 years ### "The best tool for ready-made proposal templates." February 6, 2021 5.0 For me, Practice Ignition is really good software and has helped me a lot in uplifting my business and it has proved as a game-changer for me with its extraordinary features. By using its readymade proposal templates I have managed to save a lot of time thus giving it to my clients and I have seen a customer engagement prompt and simple too with practice ignition. Also by its automatic payment, we don’t have to bother our customers every month. Pros I have seen it as a really good and helpful software that has eased my work as it has combined different objectives and tasks and provided them to me on a single platform thus making work more efficient and less time taking. I must admire its ability of Direct debit collection and invoices in soft. It has transformed the power of a single click as I can now send a large engagement with just a single click. It is structured and well organized and with it, I am not able to keep track of proposals which has helped me in modifying my relation with my clients thus resulting in client satisfaction. Cons The switching option between different templates is also missing in it and also a single proposal sent with a single option bothers me as I think there should be an option of multiple options in single. Review Source VR Verified Reviewer Client Experience Manager Accounting Used the software for: Less than 6 months ### "Practice Ignition Review" October 1, 2018 4.0 It’s been pleasant. This product came highly recommended by other accountants, so we gave it a shot. Again, from the client side, it’s nice to have them sign one agreement for multiple contracts. The dashboard is great, and the automated reminders really save our staff time following up on contracts that go out. If they could provide more than 1 template option, we’d have scored higher. Pros We moved to Practice Ignition after using a few other contract management platforms, because we felt it offered a better experience for our clients. It does in offering one signature for multiple contract types (tax, consulting services, implementation services, etc). It is superior to other platforms from that standpoint. We also felt the co-branding was better. Also, greatly appreciate the automated reminders. Cons By far & the reason I did not score higher, was the fact that we are limited to one template when sending contracts. We send new engagement agreements and renewal letters via Practice Ignition, but the template that accompanies each agreement can not be customized. The email template we send to new clients needs to be different than the email template sent to renewal clients, but I have been told it can’t be changed. This does not allow for a productive workflow. Review Source GH Gary H. Director Information Technology and Services Used the software for: 2+ years ### "Bags of functionality but simple and easy to use" June 1, 2023 5.0 We needed a system that would allow us to easily send out our contracts and obtain signatures. This system allows us to do this and more. Pros The product is easy to set up with your own products and contracts and the process for creating proposals and contracts is simple and highly configurable. It's a system that is packed full of features and yet it isn't out of reach of the smaller business. Cons None that I can think of. The simple interface makes it a pleasure to use. Review Source VR Verified Reviewer Practice Manager Accounting Used the software for: 2+ years ### "Fantastic proposal software which streamlines our business development and sales funnel." March 13, 2018 5.0 I love this software. We no longer have to deal with sending quotes out, then waiting for a 'yes' then send out an engagement letter and wait for that to be signed and returned (which would mean the customer printing then scanning back to us) all before we start work and then start billing. Now we can send one form online that converts to an engagement letter once signed (electronically) and we're away. It can also be updated an changed around so easily with a full audit trail behind it. Pros The software enriches the perception of our brand and instils a modern and progressive view of our business in the minds of our prospects. Allows us to avoid 'scope-creep' by ensuring that we do not provide more than what we have agreed to without earning more for doing so. Cons The reporting function of this software could be improved. High-level analytics are good but drilling down into some metrics would save time with spreadsheets. Review Source LW Lawanna W. Office Manager Accounting Used the software for: 1-2 years ### "Ignition for Beginners" September 8, 2022 4.0 Pros As a novice using the Ignition for proposals made productivity and client use easy and efficient. The integration of Xero for invoicing, deposits and generated reports makes daily tasks more efficient. Customer service is the best service for first time users. The staff is always friendly, patient and professional. Cons Currently, my lack of use with the payment feature is my sore spot. However, every time I contact Customer Service the issue is resolved and my understanding is increased. Review Source CB Claire B. Accountant Accounting Used the software for: 6-12 months ### "Ignition is an essential technology for our practice" July 23, 2023 5.0 Pros Automatic payment collection, easy to use, multi-functional (can do more than just send engagement letter proposals). Cons Can't modify the initial message client receives. Client sees 'Company X has sent you a proposal'. As Ignition can be used for more than just proposals (i.e. BAS authorities), it would be good to change this message.You also can't edit an invoice after it is issued from Ignition. Ignition will only be able to collect payment based on the original invoiced amount. Review Source MN Mitchell N. Director Accounting Used the software for: 2+ years ### "Kaizen Business Adsvisory Review" August 23, 2021 5.0 Hands down one of the best subscriptions in the accoutning nindustry Pros Automation into Xero, and automated recurring invoices Cons Time it takes for fgunds to clear into business account Review Source Katrina R. Senior Accountant Accounting Used the software for: 2+ years ### "A great product" November 13, 2018 5.0 It has allowed us to move from the more traditional time billing system to a fixed fee program that clients seem to really like. One day we won't need timesheets and this will help us get there! Pros I love this program for ease of use. it does what it needs to. I can set quotes to be sent out and when they are accepted they fill in bank details to do direct debit. I don't need to do anything else. I love the new update for recurring billing so I don't have to send out new annual fee quotes if we agree that the same price is still relevant. Cons I possibly don't use it to its full capacity as when we started using it the software was very basic but the new updates are making it a bit better. I don't have much negative to say. Review Source Bryan H. President Accounting Used the software for: 6-12 months ### "Easy & Professional Proposals" July 12, 2023 5.0 Very user friendly. I can quickly generate a proposal from templates and send them to a prospect. I can also see when they have opened and viewed the proposal. Once the prospect signs it initiates a work item in Karbon. Pros I love the ability to send a professional proposal and have the prospect sign up for services without having to reconnect. Cons It does not integrate with Monday.com CRM. Review Source Similar Products Featured