# Page 2 | Ignition Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ignition the right Proposal Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140861/Practice-Ignition/reviews --- Ignition 4.7 (151) [View alternatives](https://www.capterra.com/p/140861/Practice-Ignition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Page 2 - Reviews of Ignition ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Feroz S. Accountant Accounting Used the software for: 2+ years ### "Amazing Product for Accountants/Bookkeepers alike" July 18, 2024 5.0 My business has grown over 200% since i started this platform and the payment process has been smooth and very effective one. Pros You have proposal , Document manage, and digital signature along payment system. it basically solved 4 problems in one platform Cons the time it takes money and distribute from banking of a client as opposed to credit card. Review Source MB Mandy B. Client Manager Accounting Used the software for: Less than 6 months ### "New Ignition User" July 15, 2024 4.0 Extremely supportive, patient and knowledgeable onboarding experience. Online help along the way very helpful and after sales still great support! As we are only one month in, I can't comment on how the system will assist overall in the business, but very confident it will! Pros I liked the way the proposals can be revoked and renewed, edited, upated without having to create a new proposal, providing efficiency to both us and the client. Cons The default (un-editable) wording on client facing documents. We use Ignition as our Letter of Engagement after our proposal has been accepted in another platform. This is sometimes confusing to the clients as some of the default wording refers often to Proposal in comms. Reason for choosing Ignition Didn't know much about it or had any recommendations. Was fully into Ignition onboarding when it came to my attention. Switched from [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Bring billing, CRM, LoE and Job Management access together into one platform. Review Source DS Dan S. Manager Accounting Used the software for: 6-12 months ### "Ignition started" August 5, 2024 4.0 Very good, nice programme. Assistance is always available and widely used. Pros User simplicity and page outlook. Refreshing colours and wide access range. Cons Slow loading pages and too far range of info. Review Source CS Carla S. Manager Accounting Used the software for: 2+ years ### "Saves time and provides transparency to clients" July 13, 2024 5.0 Pros This tool has made it easier and more efficient to communicate the terms of our engagements to clients, while ensuring that we have a clear record of the client reviewing and signing off on these terms. Cons With so many subscription costs these days, we had to weigh whether the benefits outweigh the annual cost of the product. Review Source Nirav T. Control System Integrator Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Amazing for finances" September 3, 2024 4.0 It's pretty good platform and easy to use. Pros It's functionality to help in billing and proposals is pretty smooth and adaptive. Cons Refund takes too long to hit the bank account. Review Source IC Ian C. Founder Accounting Used the software for: 2+ years ### "This app replaced 3! " May 30, 2024 5.0 Ignition has been great for selling to clients, getting paid, and managing my sales funnel. Pros When I switched to Ignition I was able to replace about three other pieces of software that used. From quotes to contracts to payment and more. Ignition is a great way to present your services, an easy way to get paid, and an efficient way to management your income. Cons The switch from the old or original proposals to the new ones was a bit rocky, I wish this could have been done more on the back end with less complications for us users. Switched from [MoonClerk](https://www.capterra.com/p/130697/MoonClerk/) I was able to replace several different tools with Ignition. Review Source NR Naomi R. Bookkeeper Accounting Used the software for: 1-2 years ### "Ignition - an important tool in my proposals and ongoing invoicing" October 30, 2023 5.0 It has been a gamechanger as far as preparing proposals and getting paid on time. I used to use a similar but cheaper product and it took a lot longer to prepare proposals and still meant I had to invoice customers directly. Ignition has absolutely made my life easier. Pros I love that I can send a proposal quickly and then my clients are invoiced and pay when invoices are due. it has reduced my chasing people to pay invoices and having to remember to send them which was always my issue. Cons If there was a way to get digital signatures that weren't part of the 'proposal' system that would be amazing. Also if there was a bit more personalisation of reporting so you could opt in to be notified when proposals were coming up for renewal etc Alternatives considered [GoProposal](https://www.capterra.com/p/251801/GoProposal/) Reason for choosing Ignition I had looked at GoProposal quite some time before and felt that Ignition was a better fit for me. Switched from [PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) I like the functionality of ignition more and the set up of auto invoicing etc Review Source CC Caroline C. Director Accounting Used the software for: 1-2 years ### "Move from GoProposal to Ignition" November 2, 2023 4.0 Ignition have supported our move a long time ago from a different proposal software and are quick to respond to any queries Pros Ignition allows us to send branded proposals to our clients and lay out all of their options to give them the choice of service levels after our proposal discussions with them. It is intuitive to use and is well presented enabling us to build out the proposa with the client present. Cons The inability to add pricing variations dependent on different metrics per service line. Alternatives considered [GoProposal](https://www.capterra.com/p/251801/GoProposal/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Ignition The price point and functionality Switched from [GoProposal](https://www.capterra.com/p/251801/GoProposal/) Pricing and presentation Review Source AR Andria R. QuickBooks Trust ProAdvisor & Systems Engineer Accounting Used the software for: 6-12 months ### "Everything you need except that one FATAL FLAW" August 5, 2021 3.0 I have tested 100's or Accounting Practise Management Quoting & Re-Occurring Billing systems in my many years as a QuickBooks ProAdvisor and found that of all of them, right now (August 2021), Practise Ignition has the most features you need as an Accountant to run a fully remote and automated firm. HOWEVER, that said, even with all these amazing features that are all in this one software (many are in others, but this one has the most), there is still one FATAL FLAW that (to date) they have not resolved. I do hope they resolve this soon because it is truly disappointing to not have this very basic feature in such a powerful system that has so many other incredible features to offer. No Refunds. That's gotta get fixed if this software is to be used in the Accounting Industry. There are workarounds for this, so for many people and companies, this may not be a deal-breaker for them. It's just that, this is not a cheap software so if you don't have the ability to REFUND your clients instantly when needed, that can really hurt client relationships. I hope that the Refund feature is resolved soon. Then this will be the best proposal and re-occurring payment processing system out there for our industry. Pros The best features include: -Ability to have your lead enter their own Credit Card or Bank Account information so it stays secure when they go to accept the proposal -Re-Occurring Monthly Payments with the ability to set a custom reoccurring date -Ability to add an On Acceptance and On Completion payment as custom dates along WITH a Monthly Re-occuring payment on one proposal -Full Integration with QuickBooks Online (creates customer, invoice, and payment transactions related to all accepted proposal sales so bookkeeping is done automatically for you each time) -When a clients credit card fails, Practise Ignition will email your client to notify them of the credit card failure and your client is given the opportunity and ability to update their payment information on file themselves, putting this risk back on the client and saving you and your practice from having to do any manual entry or additional accounting gymnastics -Ability to add videos to your Proposal and previously created brochures to add beauty & interactive content to your proposals. -Multiple Templates for Services, Proposals, Engagement Agreements etc. -Integration with Karbon for task creation based on items in the proposal Cons FATAL FLAW: NO REFUNDS & MONEY TAKES TOO LONG TO HIT BANK ACCOUNT (4 to 6 days) You can not give your client a Refund in Practise Ignition. That's right, NO REFUNDS. SO if you charge your client the wrong amount by mistake, or need to un-do an amount after they have canceled service, you can't push a button anywhere in this software to give your client a refund. You have to contact PI and ASK them if they will CONSIDER giving a refund to your client IF it is LESS than $2,000. If they approve, then they will process the refund about a week later. This is too slow, in my option. The workaround? They tell you that you should send a check, or use your bank or an outside system to send your client the refund. Which is MORE accounting work (the exact accounting work buying this software was supposed to solve), and since your client entered their own payment info, you don't have it to instantly give them $ back, so now there's more back and forth Correspondance and time-consuming effort needed that only takes seconds in all other comparable software out there. If the workaround is to use a different payment processor solution then one has to ask, "Why am I even using this one?". Now, if you have never given a refund in your life and you think it's so rare that this will happen that dealing with another merchant processor is worth for these one-off occasions, then by all means choose this software because it excels in more places than the competition. Just be warned. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[17hats](https://www.capterra.com/p/144328/17hats/)[Liscio](https://www.capterra.com/p/180297/Liscio/)[Proposify](https://www.capterra.com/p/133332/Proposify/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing Ignition It has more features in one software than any other comparable products at this time. Review Source SV Savannah V. Virtual Office Assistant Marketing and Advertising Used the software for: 2+ years ### "Our ONE platform for proposals, invoicing, and AR!" July 21, 2023 5.0 Coming from a different field, and needing to learn how to manage proposals/invoicing/payment collection quickly, Ignition has been incredible. We started around March of 2021 and have been extremely happy with the ease of proposal creation + sending (clear PDF versions, automatic reminders to prospect, visibility into when a prospect has viewed the proposal, multiple templating options and clear platform design), invoicing (I set up invoices to automatically run during the month and don't have to worry about collection unless I get an email that payment failed!), and payment collection. Ignition sends helpful emails like credit card expirations and payment failures! I really appreciate how I can utilize the different updates and changes they make to the platform, but I don't have to take courses to understand how to use Ignition! My concerns are promptly addressed, and meeting quarterly with our Key Account Manager has helped us tremendously! Pros All of the features on one platform; integrates with Quickbooks Cons Sometimes the site VERY TEMPORARILY (1-5 minutes, every six months or so, has been my experience) unavailable! The pro is that the improvements have been awesome! Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Our accountant had Ignition! She recommended it. Review Source VR Verified Reviewer CPA Accounting Used the software for: 1-2 years ### "Slow to disburse payments, must check billings are processed, professional interface " August 9, 2023 4.0 My biggest pain point is why they hold onto your money for so long before releasing it. If not for the good reviews, I would be nervous to use them for payments. I asked a customer to provide a payment via ACH so that I can get it quickly, it was debited from their account the day of and I have yet to receive my money on day 8 (business day 6). The software is indicating an estimated disbursement on day 9, so that means you may not receive the money into your account until day 10 or 11. In my opinion, this is excessive for an ACH payment and makes me concerned about their ability to manage cash. I have another payment via credit card that was pushed back an additional day and we're on day 7 and I have yet to receive it. If you are tight on managing cash, ask the customer to mail you a check or use QuickBooks for the invoice, you will get your money much faster. There were instances during tax season where I setup a proposal to collect a deposit at proposal acceptance and when it was time to close out the account, it was never charged, so you should double check your invoices. Once you get used to using the product, it is nice to have for proposal management and has an effective dashboard and ease of use to follow up with customers. I have yet to have a dispute from a customer about the contract, so their templates are excellent. The customer names don't integrate well with ProConnect and double your customers, which can be quite annoying. Pros Professional interface for customers, ease of signing proposals and entering payment details for automatic processing. Dashboard for revenue and proposal management. Cons Slow to process payments even ACH payments can take 7 business days. I have found that on several occasions that customer tax return deposits were not processed even though it was setup to pay at acceptance. Expensive monthly fee for small firms. Alternatives considered [TaxDome](https://www.capterra.com/p/186749/TaxDome/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Ignition Capability to manage proposals, provide customer templates, streamlined payment collection upon proposal acceptance Review Source AT Axel T. Principal & Registered BAS Agent Accounting Used the software for: 1-2 years ### "Time Saver, Bill Collector and Helps You Maintain Comliance" January 25, 2023 5.0 Very happy and can recommend. I run a very small firm, so I originally thought the cost was prohibitive for my expected level of use. But the subscription is well worth it. I have used it more often than expected & for reasons I didn't initially envisage, and the time it has saved is well worth it's cost in relation to my time that has been freed up. Finally, as a small, newish firm, it has introduced a level of professionalism to client facing materials that was lacking with my earlier processes. Pros \* Being able to collect client direct debit payment.\* Being able to quickly draft a engagement agreement or authority document.\* It's quite easy to use with a simple interface, and good customer client. This is excellent & very practical. Cons \* They tried to change the pricing model (remove a discount) even though I was originally promised a particular discount in perpetuity. It must be noted though that when I made a point of this, they were understanding and happy to honour the original discount promise.\* Some features were still lacking, e.g. the ability to change pricing without have to re-do the whole process. But again, it should be noted, I think this has been updated and now rolled out (although I haven't used it yet). Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Ignition \* They were partnered with a bookkeeping association I am part of.\* It appeared to be specialist accounting and practice software, and not just generalised eSignature software.\* It appeared to have a greater deal of automation and secondary features that the others didn't. Review Source Response from Ignition January 31, 2023 Thanks Axel for your kind review. You do now have the ability to edit active services in the proposal editor and send notification to your clients. You can get info on that, and all of Ignition's latest updates here: https://www.ignitionapp.com/whats-new AB Angelina B. Director Accounting Used the software for: 1-2 years ### "Great product" July 9, 2023 5.0 Great. The onboarding process was very thorough and this software became a key part of my business. Pros How easy it is to use, I use Ignition on a daily basis for drafting proposals and collecting payments. It has saved so much time instead of me chasing manual payments. Cons The fact that it is missing AML functionality in NZ. This would round it off nicely. Reason for choosing Ignition payment collection capabilities. Review Source FB Faruk B. Accountant Accounting Used the software for: 1-2 years ### "Keeping compliant and integrations!" February 2, 2023 5.0 Customer service and help is amazing. Instant replies and support. Pros The integrations with Karbon and Xero.When a proposal is signed Ignition intelligently creates the predetermined job and contact in Karbon. This allows for a seamless experience and job management. Having engagement letters and the ability to manage payments are also very important and useful. Cons We would love to be able to automatically on charge bank and card processing charges without having to include this in our proposal. More integrations (without zapier) to software like hubspot. Also an improved integration with Karbon (where we can sync contacts and jobs without having the proposal being accepted). Alternatives considered [GoProposal](https://www.capterra.com/p/251801/GoProposal/) Reason for choosing Ignition Ignition fit our purposes. The software overall looks better engineered (from functionality to integrations to over appearance and ease of use) Review Source KG Kate G. Business App Advisor Accounting Used the software for: 6-12 months ### "PI for App Advisory Services" August 19, 2020 5.0 The team at PI are really helpful, from our initial conversations with them, to onboarding and set up, right through to our firm-wide roll out. They are quick to response to emails and jump on Zoom calls as and when needed. The software itself is easy to use and the UI is intuitive. Its been a learning curve for us around setting up our service library but the team have been on hand to give direction throughout. We're now starting to look at the added extras like webconnectors, videos and expending our service library to include traditional compliance services too. Pros This software has helped streamline our service offerings for app advisory service, helped our outline exactly what is involved or included in the scope, and more importantly what isn't. We've had great feedback from our customers when receiving proposals, and we can now create and send proposal in minutes whereas it used to take an hour or more to draft emails explaining it all. The speed of response from clients is amazing, and the turnaround from offering a service to acceptance and deployment of a job is a game changer for us. Cons There has been some internal resistance to using the software as accountants like to rely on the old methods of sending out paper forms to get signed off. However, it the app advisory space, we were able to use this to our advantage and get some real traction with the product before starting to roll it out across the more traditional areas of the business. Reason for choosing Ignition I had been aware for the product for some time and had been following their development closely for a few years, so knew a lot about the product and integrations. I just needed an excuse to start using it. The support I received and help with set up made it an easy choice as everything was made so simple. Review Source SP Sharon P. MD Accounting Used the software for: 2+ years ### "We would be lost without Ignition" April 4, 2022 5.0 Super easy to use, the team are so friendly and supportive, clients find it very professional Pros We've been using Ignition since 2013 and find it very easy to use. Clients also like the experience, and find it very professional. It's very customisable, allows us to send quotes and proposals very quickly. Cons Would love pricing to be built into the software. We currently build fee quotes in a google sheet. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Time saving, appearance, client experience, integrations Review Source GS Graham S. CEO Accounting Used the software for: 2+ years ### "Ignition is one of the key programmes in my app stack" September 8, 2022 5.0 Been amazing from the first call to current use Pros The ease of use and the in-depth onboarding made sure my templates were ready and easy to access. It allows me to send through proposals quickly and track if or how often they have been viewed Cons In South Africa, we don't yet have stripe to its not linked to any other subscription payment method compatible in South Africa Reason for choosing Ignition The features and ease of use were far superior Ignition had also just raised a lot of money which I knew would be used to enhance the features Review Source CR Ciara R. CEO Computer Software Used the software for: 1-2 years ### "Ignition great for electronic signatures, not great on reporting" July 28, 2022 4.0 Pros Ignition is a great all in one platform if you're not relying on them for reporting. Their electronic signature abilities let you stay inside of the proposal which helps with client retention. The flexibility of crafting proposals is very good too. Cons The only and largest downside for me is reporting and it's made me consider other options. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Online signatures Review Source KK Katy K. Accounting Support Officer Accounting Used the software for: 1-2 years ### "Amazing and Easy to Use Software" November 30, 2021 5.0 We have been using it for around 2 years now and it has made giving life so much easier! Sending and giving quotes to clients as well as detailed description of all of our services has made it so much smoother. Pros Definitely the ability to make payment/conditions around when clients pay. It makes it very flexible. It is also quite easy to use, in particular the classic PI. Cons I haven't had much training with the New Proposal Editor but it is quite a lot to look at. Review Source Will M. Co-Founder Used the software for: Less than 6 months ### "Practice Ignition is makes service proposals with complex billing arrangements simple and easy." June 13, 2018 5.0 Pros The three main things I like the most about Practice Ignition are: 1. It's ability to handle complex billing arrangements in a proposal. It is the only platform I have come across that can easily manage up front fees, with recurring billing for a fixed period, and display this easily on a proposal. 2. I love the fact that you can set the proposal to require a credit card or bank details before it is accepted. Practice Ignition then collects the funds for you. One of the most difficult parts of running a service business is getting paid, but with Practice Ignition it takes that all away because the upfront fee is billed on acceptance, then the recurring billable amount is billed as set out in the proposal. It couldn't be easier. 3. The integration Practice Ignition has with Xero and WorkflowMax (XPM) is incredible. Once a proposal is accepted, it creates the job in WorkflowMax based on the job templates you have setup in WorkflowMax, and creates the invoices in Xero. It literally takes all the administration out of running a professional services company. Cons There are a few features I would like to see Practice Ignition develop, but after speaking with them they are going to push it right up the priority list as they agree. These features are: 1. The ability to create a recurring rate on recurring jobs 2. The ability to set a due date on a job - at the moment this is picked up from the contract end date. My understanding is this will be sorted soon, so by the time you read this it may be sorted! Review Source Beth S. Administrator Accounting Used the software for: Less than 6 months ### "Best Proposal Software Available!" November 21, 2020 5.0 It has been so easy to work with Practice Ignition, and anytime I can't figure out how to do something, our account manager \[SENSITIVE CONTENT HIDDEN\] has been really quick to help me! He even created a workflow map for our process which showed us what we needed to work on/could automate to help our business even more! Pros We initially switched to Practice Ignition because it had the ability to collect payments when clients signed proposals plus it could do the reoccurring billing for us at the same time instead of us having to set it all up in QB. Clients can update their own payment settings, an the proposal process is really easy. Recently, they made changes which allow us to present multiple options within one proposal, as well as do variable billing and it has made things even better! Their support and webinars are incredibly helpful and we are so glad we switched to them! They really understand what we need for proposals and the bulk creation through support will definitely be helpful when tax season comes! Cons The thing we liked the least was we couldn't send options within the same proposal like we did in our old proposal software, but that's changed now! I think the only other issue we really still have is the ability to collect international payments Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing Ignition Practice Ignition seemed like they were working on more things that we needed and the customer support was much better when going through the free trial! Switched from [Nusii](https://www.capterra.com/p/138512/Nusii/) Nusii doesn't collect payments Review Source NK Nyoro K. Construction Manager Construction Used the software for: 1-2 years ### "Ignition Makes Proposal Management Efficient" May 6, 2024 5.0 Pros I like the efficiency of the features of this proposal management software. Ignition is so accurate. Cons I see no difficulties when using Ignition. Ignition is so amazing. Review Source PR Peter R. Director Accounting Used the software for: 6-12 months ### "Engagement letters on Steroid makes getting paid FUN!" September 30, 2022 5.0 great tool freat support its a value add, you know when the sales guys start talking ROI and comapring the time savings then your eyes glaze over cause you know obviously its not as good cause they have to work to sell it, ..... well Ignition app really does give an ROI without having to Pros makes it easy to prepare, send and get paid, whilst making the client aware of exactly what you are doing and what is expebted of THEM Cons only like to be able to have 2 or more signatories but that is minor issue Reason for choosing Ignition dont recall think it looked like it was fun to throw together the proposals and get the payemnt details Review Source VR Verified Reviewer Director, Strategy, Planning & Operations, Global Air Marketplace Product Management Information Technology and Services Used the software for: 1-2 years ### "The best tool for ready-made proposal templates." February 6, 2021 5.0 For me, Practice Ignition is really good software and has helped me a lot in uplifting my business and it has proved as a game-changer for me with its extraordinary features. By using its readymade proposal templates I have managed to save a lot of time thus giving it to my clients and I have seen a customer engagement prompt and simple too with practice ignition. Also by its automatic payment, we don’t have to bother our customers every month. Pros I have seen it as a really good and helpful software that has eased my work as it has combined different objectives and tasks and provided them to me on a single platform thus making work more efficient and less time taking. I must admire its ability of Direct debit collection and invoices in soft. It has transformed the power of a single click as I can now send a large engagement with just a single click. It is structured and well organized and with it, I am not able to keep track of proposals which has helped me in modifying my relation with my clients thus resulting in client satisfaction. Cons The switching option between different templates is also missing in it and also a single proposal sent with a single option bothers me as I think there should be an option of multiple options in single. Review Source AP Alfio P. IT Consultant Hospital & Health Care Used the software for: 1-2 years ### "Ignition Is a Great Proposal Management Tool" April 24, 2024 5.0 Pros I like the efficiency of this proposal management solution. Ignition has been easy to use and reliable. Cons I do not have dislikes for Ignition. Ignition is amazing. 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