# AutoServe1 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AutoServe1 Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/140878/AutoServe1 --- # AutoServe1 Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AutoServe1 ## What is AutoServe1? AutoServe1's easy-to-use digital vehicle inspection (DVI) software only requires 20 minutes of training to get started. DVI creates custom, consistent inspection processes to help technicians work efficiently on every vehicle. Digital inspection reports include photos and videos to translate the technicians findings into clear recommendations so customers can feel empowered to make educated decisions quickly. On average, AutoServe1 customers increase average repair order invoices by 22%. ## What is AutoServe1 used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 91% Neutral 4% Negative 4% Starting price $259 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AutoServe1?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.autoserve1.com&name=AutoServe1) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AutoServe1 4.4 (45) VS. [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $259 Per Month Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (45) Ease Of Use 4.7 (660) Value For Money 4.4 (41) Value For Money 4.7 (622) Customer Service 4.4 (44) Customer Service 4.9 (590) ## AutoServe1 alternatives [4.2 (262)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price $188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140878/AutoServe1/alternatives/) ## FAQs about AutoServe1 Overview ### Which roles and teams benefit most from AutoServe1? AutoServe1 is most used by shop owners, dealer principals, and executives who need visibility into service performance, approvals, and revenue opportunities. Service managers, advisors, and shop leaders rely on it to document vehicle issues, communicate recommended repairs clearly, speed customer authorization, and keep daily service operations organized. Answer based on 44 reviews Overview ### What company size and specific industries is AutoServe1 built for? AutoServe1 is designed for industry-leading auto service centers in the automotive service sector, especially businesses that want to provide customers with more education and transparency through photo and video inspections. The description does not specify a company size, but it is aimed at established auto repair and service operations. Features and Usability ### What are the key features of AutoServe1? AutoServe1 offers appointment management, scheduling, and work order management for service operations, plus CRM, contact database, and customer database tools for customer records. It also includes billing and invoicing, quotes and estimates, inspection management, maintenance scheduling, inventory management, service history, VIN lookup and decoder, alerts/notifications, SMS messaging, customizable reports, activity dashboard, and workflow management. Getting Started and Support ### What training and onboarding options does AutoServe1 offer? AutoServe1 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for reviewing product features and setup steps. Getting Started and Support ### What customer support options does AutoServe1 offer? AutoServe1 provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. User feedback mentions repeated calls to support during a long integration delay, with frustration that issues were not resolved and cancellation guidance was inconsistent, creating a poor support experience overall. Answer based on 1 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Estimating 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins Inventory Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Service History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets AutoServe1 22 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Estimate expected cost based on various factors before a project begins Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting on how each user, task or process has advanced since its initiation Generate quotes or estimates for customers Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Send messages via SMS Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Features 4.3 (42) 4.3 Based on 42 reviews ## Pricing Value for money 4.4 (41) Basic $259.00 Per Month Value for money 4.4 (41) 4.4 Based on 41 reviews ## Support, customer service and training options Customer Service 4.4 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (44) 4.4 Based on 44 reviews ## User reviews Overall rating 4.4 Based on 45 reviews Filter by rating 5(27) 4(14) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent AG Anthony G. Wholesale Parts Outside Sales mgr Automotive ### "AutoServe1" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 26, 2026 Great tool for repair shops to build trust with new and old customers as they know you are looking out for their best interests Pros The ability to capture repair item in question, show customer, create quote and customer info and forward to mainframe Cons Learning curve like anything new, in field service personnel vs. phone/TEAMS training, Prefer hands on training the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Chad F. Owner Automotive ### "This is a scam!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2020 Waste of money! Pros Their absolutely no pros to this software. I was told it would be integrated within a few days. Over a month later still have not got to use the program. After multiple calls to customer support they still could not get it to work! I decided to cancel the program but wait theirs more. Come to find out you only have 30 days to cancel and since my integration took longer than 30 days they didn't cancel it. Mind you on the phone I was told it would be taken care of. This is a scam. They take more than 30 days on purpose just to get people stuck in a contract. Save yourself alot of time and money. DO NOT BUY THIS !!!!!!!!!!!!! Cons They need to stop ripping people off! Dont be fooled! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM James M. President ### "Very seemless product once your team has got used to the process." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 24, 2018 Pros The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature. Cons Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Betsy M. Owner ### "One way integration is tough especially since other companies are figuring it out" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 18, 2018 Pros The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small. Cons one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anna M. Owner ### "This product and the Customer Service techs are fantastic! Best investment I've ever made!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2018 Pros The ease of working with this software makes my tech's want to use it .Autoserve makes selling jobs to my customers simple and easy---pictures don't lie. Cons I haven't found anything negative about this software . I am the owner and I work along side my techs and use this software 5 days a week with them. As a team, I have not had any negative remarks from my techs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Curtis A. Lead Advisor Automotive ### "Overall the program is easy to use and it is very easy to tailor the inspections to our business nee" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 9, 2018 Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors. Pros Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance Cons Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC chris C. service advisor ### "I find this innovative. our feedback from clients has been very positive." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 6, 2018 Client confidence. In the midst of their busy day, they can quickly view the digital inspection and see for themselves what is wrong and why. This makes our job a lot easier when we call to explain and gain authorization. Pros ease of use. Was very easy to explain the ins and outs to the technicians. Each client was able to interpret our findings and visualize through the picture attachment function to gain comfort with authorizing repairs. Cons The server issues hope for more consistent use in the future. It seems like we have had a rash of this in the last week. I would also like to be able to select finish inspection from the advisor computer when we make changes. Lastly, is there a setting to change the timeout from 24 hours to stay logged in until logged out? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mo B. owner Automotive ### "this is one the best investments I could have done for my shop" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 5, 2018 easier to communicate with customers while they are looking at the problem with the car and it is a picture or video of their car. It make the sale a lot easier Pros user friendly for the tech and my customers, easy to change the format and tailored to your needs Cons not be able to get help quickly when leave massages most of the time I will not get a massage till few days Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Ron F. Owner Automotive ### "Great system, customers really like as well." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2018 Pros Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great. Cons Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mark T. General Manager Automotive ### "We have been using AS1 for 6 months and the customer feedback has been very positive." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 5, 2018 Pros The top pros are the integration with Protractor and the consistency of the vehicle inspections by the technicians. Also the ease of use, the ability to attach photos and video and the report the customer receives. Cons Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140878/AutoServe1/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs AutoServe1](https://www.capterra.com/compare/140878-201737/AutoServe1-vs-ARI) [AutoLeap vs AutoServe1](https://www.capterra.com/compare/140878-216500/AutoServe1-vs-Autoleap)