--- title: "AutoServe1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AutoServe1 the right Auto Repair solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140878/AutoServe1/reviews/" page_type: "reviews" language: "en" --- AutoServe1 4.4 (45) [View alternatives](https://www.capterra.com/p/140878/AutoServe1/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of AutoServe1 Ease of use 4.6 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GE Garrin E. owner Used the software for: 2+ years ### "cust. love it" March 30, 2018 5.0 Pros the ability to show cust what is wrong with there car.they like the transparence to be able to see pic. and video of the things that are wrong with there car Cons no cons for software. cust like it and it is easy to use for techs and it works great. we have had some issues wher it has gone down and took some time to get back on line to be able to use again Review Source JM James M. President Used the software for: 2+ years ### "Very seemless product once your team has got used to the process." July 24, 2018 5.0 Pros The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature. Cons Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better. Review Source BM Betsy M. Owner Used the software for: 1-2 years ### "One way integration is tough especially since other companies are figuring it out" May 18, 2018 2.0 Pros The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small. Cons one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely. Review Source JW John W. General manager Used the software for: 2+ years ### "Customers love it, techs love it after the initial hurdle of adapting to a new process " April 2, 2018 5.0 Pros Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date. Cons Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished Review Source RF Ron F. Owner Automotive Used the software for: 2+ years ### "Great system, customers really like as well." April 5, 2018 5.0 Pros Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great. Cons Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish. Review Source MM Matt M. President Automotive Used the software for: 2+ years ### "I think the software is great!" July 21, 2017 5.0 Pros I like the fact that you can clearly communicate the condition of the car so no information is left out. Cons The software is only as good as the people using it. So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless. Review Source JH Joseph H. owner Automotive Used the software for: 1-2 years ### "Good tool. Customers do like it. Does have some quirks to it. " March 29, 2018 5.0 Verification at the end Pros The ability to show customers more detail. Tracks use of the system to know if it is used properly by manager and technicians. Cons Sometimes it takes longer to send data to counter, my wifi signal is good, even though it is easy to use I would like it to be able to do more changes if I make a mistake on vehicles from my end, rather than calling in for support Review Source cS carlo S. owner Used the software for: 1-2 years ### "Heavy user of the product and it's performed very well for what we expected. " March 29, 2018 4.0 .2 hrs per RO increase. Higher sales in leak related repairs. Higher buy in for sales that should be an easy sale. Transparency to the customer. Pros Protractor software tied together. Tech support is excellent. Clean look, easy to use for customers. Visually set up well. Cons Some competitors have more functions working and lesser price. little complicated for full tie in to the service packages in Protractor. Review Source CH Cyle H. Service Manger Used the software for: 6-12 months ### "Easy to use and the customers really like getting the reports. " March 29, 2018 5.0 Pros Being able to send pictures with reports is a huge plus it shows the customer why we are recommending something. It builds trust with the customer. The techs find it easy to use and as service advisor I like that I can customize inspections to meet our customers needs. Cons I wish there was a way to attach the estimate for the work needed. If possible to to have a check list that can be responded to giving me what the customer approved or declined. That is really to only con, other than some software issue here and there. Review Source CA Curtis A. Lead Advisor Automotive Used the software for: 1-2 years ### "Overall the program is easy to use and it is very easy to tailor the inspections to our business nee" April 9, 2018 4.0 Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors. Pros Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance Cons Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen Review Source RC Rick C. Owner Used the software for: 1-2 years ### "This time with the software is the best I have seen and used especially if you're a protractor user. " March 29, 2018 4.0 Pros The integration into protractor, Power goes into the back of protractor into the inspection form to make it easy to bring jobs on to the work order. Cons It would be nice if you could log into the jobs in the time clock in protractor actually works. Plus the two way communication with texting would be a great bonus. Review Source cC chris C. service advisor Used the software for: Less than 6 months ### "I find this innovative. our feedback from clients has been very positive." April 6, 2018 4.0 Client confidence. In the midst of their busy day, they can quickly view the digital inspection and see for themselves what is wrong and why. This makes our job a lot easier when we call to explain and gain authorization. Pros ease of use. Was very easy to explain the ins and outs to the technicians. Each client was able to interpret our findings and visualize through the picture attachment function to gain comfort with authorizing repairs. Cons The server issues hope for more consistent use in the future. It seems like we have had a rash of this in the last week. I would also like to be able to select finish inspection from the advisor computer when we make changes. Lastly, is there a setting to change the timeout from 24 hours to stay logged in until logged out? Review Source JM John M. owner Automotive Used the software for: 6-12 months ### "love it" March 29, 2018 5.0 sales Pros The whole idea of this package, it puts my shop ahead of the curve in my area and customers love it. Cons can not speak to customers directly it would make things easier to get a go ahead for worked checked out Review Source AM Anna M. Owner Used the software for: Less than 6 months ### "This product and the Customer Service techs are fantastic! Best investment I've ever made!" May 4, 2018 5.0 Pros The ease of working with this software makes my tech's want to use it .Autoserve makes selling jobs to my customers simple and easy---pictures don't lie. Cons I haven't found anything negative about this software . I am the owner and I work along side my techs and use this software 5 days a week with them. As a team, I have not had any negative remarks from my techs. Review Source DA David A. Dealer Principal Used the software for: ### "The way to be Transparent with your customer" June 6, 2016 4.0 The best thing about Autoserve1 is that the program is simple to use, and simple for the customer to understand. The program goes a long way towards making our shop more transparent to our customers. Taking away the mystery of what is going on with the customers car. A picture is worth a thousand words. This program goes a long way at building trust with our customer base. It also makes it easier to communicate with the customer when they leave their car with us. Cons, sometimes downloading pictures takes a little longer than it should, however overall I would recommend this product to anyone who cares for their customer. Review Source AG Anthony G. Wholesale Parts Outside Sales mgr Automotive Used the software for: 2+ years ### "AutoServe1" June 26, 2026 5.0 Great tool for repair shops to build trust with new and old customers as they know you are looking out for their best interests Pros The ability to capture repair item in question, show customer, create quote and customer info and forward to mainframe Cons Learning curve like anything new, in field service personnel vs. phone/TEAMS training, Prefer hands on training the best. Review Source josh W. Service Manager Automotive Used the software for: 2+ years ### "Autoserve helps gain customer trust from the drop, with visual proof for the customer to see. " March 29, 2018 5.0 Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question Pros The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them. Cons Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately). Review Source SO Steve O. Manager Used the software for: 6-12 months ### "Very good overall, ocaissional slow downs cause some frustrations" April 5, 2018 5.0 Pros The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales. Cons Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less. We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell. Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated Review Source JM Jason M. Service Manager Automotive Used the software for: 1-2 years ### "Autoserve1" July 19, 2016 5.0 It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead Review Source PC Philip C. Manager Automotive Used the software for: 2+ years ### "We have enjoyed using Autoserve1 for the past 4 years" April 2, 2018 4.0 We get to open doors that people think are always closed. Pros The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through. Cons That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time. Review Source MM Mark M. General Manager Automotive Used the software for: 1-2 years ### "Easy to use and integrates with Protractor well" April 2, 2018 5.0 Pros Building customer trust. Offers transparency for our clients. Ease of use for the technicians. Easy to sell additional services and repairs. Cons The only complaint I have is there is something wrong with the way the review looks to the client. I have had quite a few 0 star reviews but the comments are always positive. I talked to Auto Serve about it and they didn't seem to think it was a problem. Review Source JP JAY P. OWNER Automotive Used the software for: 2+ years ### "EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT " April 2, 2018 5.0 Easy to use and it gives you a great report to review with the customer Pros This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle Cons I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software Review Source DD David D. Operations Manager Retail Used the software for: 1-2 years ### "Great Value, Easy to Use!" April 2, 2018 5.0 Higher ARO, more customization, more transparency for the customer. Pros The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly. Cons Connection issues using Samsung Tablets provided by Autoserve1; if the tablet is not in an extremely strong wi-fi zone, it takes forever to load photos and notes. Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations. Review Source BG Bryan G. President Automotive Used the software for: 2+ years ### "The Awesome AutoServe1" July 6, 2016 5.0 We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1. Pros It is appealing to the eye, easy to use for both the shop and the customer. Cons Nothing if we have ever had a problem or a new idea they have taken care of it . Review Source Response from AutoServe1 July 6, 2016 Thanks for your support Bryan. ML Mike L. owner Automotive Used the software for: 1-2 years ### "We love the concept, it makes selling jobs so much easier. I would not want to be without it" April 4, 2018 3.0 professionalism, increase sales, customer satisfaction Pros Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional. Cons You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.