# AutoServe1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AutoServe1 the right Auto Repair solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140878/AutoServe1/reviews --- AutoServe1 4.4 (44) [View alternatives](https://www.capterra.com/p/140878/AutoServe1/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AutoServe1 Ease of use 4.6 Customer Service 4.4 ## Showing most helpful reviews Showing 1-25 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GE Garrin E. owner Used the software for: 2+ years ### "cust. love it" March 30, 2018 5.0 Pros the ability to show cust what is wrong with there car.they like the transparence to be able to see pic. and video of the things that are wrong with there car Cons no cons for software. cust like it and it is easy to use for techs and it works great. we have had some issues wher it has gone down and took some time to get back on line to be able to use again Review Source JW John W. General manager Used the software for: 2+ years ### "Customers love it, techs love it after the initial hurdle of adapting to a new process " April 2, 2018 5.0 Pros Our ability to show customers what is actually going on with their car, the shop has visual proof to back up their diagnostics/inspection recommendations and not have it questioned at a later date. Cons Can be unreliable at times affecting workshop productivity, pictures can be missing once the inspection has been finished Review Source BM Betsy M. Owner Used the software for: 1-2 years ### "One way integration is tough especially since other companies are figuring it out" May 18, 2018 2.0 Pros The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small. Cons one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely. Review Source RF Ron F. Owner Automotive Used the software for: 2+ years ### "Great system, customers really like as well." April 5, 2018 5.0 Pros Access to inspections and picture for review as well as history inspections. It's not always possible to inspect problems while the car is on the hoist so pictures are great. Cons Having to switch from service advisor to technician and back. Mostly when trying to open an inspection and then finish. Review Source MM Matt M. President Automotive Used the software for: 2+ years ### "I think the software is great!" July 21, 2017 5.0 Pros I like the fact that you can clearly communicate the condition of the car so no information is left out. Cons The software is only as good as the people using it. So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless. Review Source JH Joseph H. owner Automotive Used the software for: 1-2 years ### "Good tool. Customers do like it. Does have some quirks to it. " March 29, 2018 5.0 Verification at the end Pros The ability to show customers more detail. Tracks use of the system to know if it is used properly by manager and technicians. Cons Sometimes it takes longer to send data to counter, my wifi signal is good, even though it is easy to use I would like it to be able to do more changes if I make a mistake on vehicles from my end, rather than calling in for support Review Source cS carlo S. owner Used the software for: 1-2 years ### "Heavy user of the product and it's performed very well for what we expected. " March 29, 2018 4.0 .2 hrs per RO increase. Higher sales in leak related repairs. Higher buy in for sales that should be an easy sale. Transparency to the customer. Pros Protractor software tied together. Tech support is excellent. Clean look, easy to use for customers. Visually set up well. Cons Some competitors have more functions working and lesser price. little complicated for full tie in to the service packages in Protractor. Review Source CH Cyle H. Service Manger Used the software for: 6-12 months ### "Easy to use and the customers really like getting the reports. " March 29, 2018 5.0 Pros Being able to send pictures with reports is a huge plus it shows the customer why we are recommending something. It builds trust with the customer. The techs find it easy to use and as service advisor I like that I can customize inspections to meet our customers needs. Cons I wish there was a way to attach the estimate for the work needed. If possible to to have a check list that can be responded to giving me what the customer approved or declined. That is really to only con, other than some software issue here and there. Review Source CA Curtis A. Lead Advisor Automotive Used the software for: 1-2 years ### "Overall the program is easy to use and it is very easy to tailor the inspections to our business nee" April 9, 2018 4.0 Increased maintenance sales, positive feedback from customers, helps communication between technician and advisors. Pros Excellent tool for consultation with customers, great visual aid, positive feedback from customers, has helped sell vehicle maintenance Cons Delay times, connectivity / drop outs, sometimes pictures do not come through and/or the drop down selections are not what the tech had chosen Review Source BA Brian A. VP Automotive Used the software for: 1-2 years ### "gives customers a professional experiance" April 2, 2018 4.0 more acceptance to recommended services by our clients Pros technicians enjoy using it, saves all the wasted paper from the old way we use to do it, they like taking photos more now Cons the building of inspections could be more user friendly, if they had a drop down list that we could build with redundant comments, findings etc would make building them, like a library to choose from Review Source MT Mark T. General Manager Automotive Used the software for: 6-12 months ### "We have been using AS1 for 6 months and the customer feedback has been very positive." April 5, 2018 4.0 Pros The top pros are the integration with Protractor and the consistency of the vehicle inspections by the technicians. Also the ease of use, the ability to attach photos and video and the report the customer receives. Cons Would like to be able to change the message the customer gets when the report is texted and would like to be able to copy individual items from the inspections when building a new inspection. Review Source MB Mo B. owner Automotive Used the software for: 6-12 months ### "this is one the best investments I could have done for my shop" April 5, 2018 4.0 easier to communicate with customers while they are looking at the problem with the car and it is a picture or video of their car. It make the sale a lot easier Pros user friendly for the tech and my customers, easy to change the format and tailored to your needs Cons not be able to get help quickly when leave massages most of the time I will not get a massage till few days Review Source CF Chad F. Owner Automotive Used the software for: I used a free trial ### "This is a scam!" May 1, 2020 1.0 Waste of money! Pros Their absolutely no pros to this software. I was told it would be integrated within a few days. Over a month later still have not got to use the program. After multiple calls to customer support they still could not get it to work! I decided to cancel the program but wait theirs more. Come to find out you only have 30 days to cancel and since my integration took longer than 30 days they didn't cancel it. Mind you on the phone I was told it would be taken care of. This is a scam. They take more than 30 days on purpose just to get people stuck in a contract. Save yourself alot of time and money. DO NOT BUY THIS !!!!!!!!!!!!! Cons They need to stop ripping people off! Dont be fooled! Review Source JH James H. Manager Automotive Used the software for: Less than 6 months ### "Awesome product. Our customers love that they can see videos and pictures of their vehicles needs. " March 29, 2018 5.0 better customer communications. Pros we have our own inspection in the program that lets us do levels of inspection depending on what we find as the customers needs come up. Cons Only one small issue with viewing the pictures from the desk top. Some times we do not see picture from one of our desk tops but they are viewable at another. Auotserve is trying to address this issue Review Source MT Michael T. Shop Owner Used the software for: ### "Easiest inspection software that I have used" June 6, 2016 5.0 I tried two other inspection apps and this was the easiest of them all. I talked to the software vendor on the phone for about 20 minutes and I was off to the races. I really like that its web based so that did not have to install an app on a bunch of tablets. I get the same application on any browser whether its on a tablet or PC. I can even run it on my phone in a pinch although the screen is a bit small to be used on a regular basis. The biggest plus is that it integrates with my shop management software. My customers love the reports. What's not to like about this software? Review Source Response from AutoServe1 June 6, 2016 Thanks for trying it out Michael josh W. Service Manager Automotive Used the software for: 2+ years ### "Autoserve helps gain customer trust from the drop, with visual proof for the customer to see. " March 29, 2018 5.0 Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question Pros The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them. Cons Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately). Review Source SO Steve O. Manager Used the software for: 6-12 months ### "Very good overall, ocaissional slow downs cause some frustrations" April 5, 2018 5.0 Pros The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales. Cons Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less. We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell. Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated Review Source JM Jason M. Service Manager Automotive Used the software for: 1-2 years ### "Autoserve1" July 19, 2016 5.0 It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead Review Source PC Philip C. Manager Automotive Used the software for: 2+ years ### "We have enjoyed using Autoserve1 for the past 4 years" April 2, 2018 4.0 We get to open doors that people think are always closed. Pros The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through. Cons That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time. Review Source MM Mark M. General Manager Automotive Used the software for: 1-2 years ### "Easy to use and integrates with Protractor well" April 2, 2018 5.0 Pros Building customer trust. Offers transparency for our clients. Ease of use for the technicians. Easy to sell additional services and repairs. Cons The only complaint I have is there is something wrong with the way the review looks to the client. I have had quite a few 0 star reviews but the comments are always positive. I talked to Auto Serve about it and they didn't seem to think it was a problem. Review Source JP JAY P. OWNER Automotive Used the software for: 2+ years ### "EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT " April 2, 2018 5.0 Easy to use and it gives you a great report to review with the customer Pros This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle Cons I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software Review Source DD David D. Operations Manager Retail Used the software for: 1-2 years ### "Great Value, Easy to Use!" April 2, 2018 5.0 Higher ARO, more customization, more transparency for the customer. Pros The software is easy to use, provides a great amount of information for both the customer and the adviser, and, if used correctly, can bump ARO significantly. Cons Connection issues using Samsung Tablets provided by Autoserve1; if the tablet is not in an extremely strong wi-fi zone, it takes forever to load photos and notes. Sometimes photos do not load at all. Easy workaround: use a cellphone to take photos/complete the initial inspection, then move to a desktop computer to finalize notes and other observations. Review Source BG Bryan G. President Automotive Used the software for: 2+ years ### "The Awesome AutoServe1" July 6, 2016 5.0 We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1. Pros It is appealing to the eye, easy to use for both the shop and the customer. Cons Nothing if we have ever had a problem or a new idea they have taken care of it . Review Source Response from AutoServe1 July 6, 2016 Thanks for your support Bryan. JM James M. President Used the software for: 2+ years ### "Very seemless product once your team has got used to the process." July 24, 2018 5.0 Pros The ability to share the information with our clients. The ability to send images and video files. They are continually inproving the software. They just added a texting feature. Cons Just like most software it has some glitches from time to time. The learning process is a bit tough as it does add time to your inspections. But with practice it gets better. Review Source ML Mike L. owner Automotive Used the software for: 1-2 years ### "We love the concept, it makes selling jobs so much easier. I would not want to be without it" April 4, 2018 3.0 professionalism, increase sales, customer satisfaction Pros Revolutionary! It changed the way we do things here, gave us a 30% increase in ave w.o. Customer satisfaction is up and It makes us look very professional. Cons You have to fix the speed on this site or we are leaving. If I have to sit there with a customer on the phone while I wait for this to load one more time than I will reluctantly switch to a new service. Review Source Similar Products Featured