--- title: "20NINE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 20NINE Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/140885/Salesbox/" page_type: "product" language: "en" --- # 20NINE Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) 20NINE ## What is 20NINE? 20NINE is the modular super app for small business. 20NINE includes modules for Sales CRM, Contact CRM, Document/Contract management, E-Signing, Marketing, Communication tracking, Recruitment, CV/Consultant management, Support/Customer service and a My pages portal. 20NINE also connects to Office365, Google Workspace, LinkedIn, Wordpress, Fortnox, Dropbox, Mailchimp, Teams etc and include document templates and E-Signing ## What is 20NINE used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price €2.9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 20NINE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://20-nine.com/&name=20NINE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 20NINE 4.8 (33) VS. [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price €2.9 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (33) Ease Of Use 4.5 (908) Value For Money 4.7 (20) Value For Money 4.7 (827) Customer Service 4.7 (32) Customer Service 4.8 (847) ## 20NINE alternatives [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (6,082)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about 20NINE Overview ### Which roles and teams benefit most from 20NINE? 20NINE is most used by executives, business owners, sales teams, and marketing or web professionals who need a flexible workspace for managing client relationships, tracking opportunities, and organizing daily operations. Leaders use it for oversight and coordination, while sales and account teams streamline follow-ups, pipelines, and customer communication. Answer based on 30 reviews Overview ### What company size and industries is 20NINE built for? 20NINE is built for small businesses, with 93% of reviewers coming from that segment, and it is used most in Marketing and Advertising at 29%. It also appears in Consumer Goods and Business Supplies and Equipment, each at 7%, indicating fit for smaller commercial teams rather than enterprise-wide deployments. Answer based on 33 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of 20NINE? 20NINE offers CRM, contact and customer databases, lead capture and lead management, and opportunity and pipeline management for sales tracking. It also includes email management, marketing automation, calendar sync, task management, reporting and analytics, forecasting, document storage, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? 20NINE starts at €1.9 per user per month for Plan 2, while the Basic plan costs €2.9 per user per month. A free trial is available. Reviewer feedback is generally positive on value, though some say the price is a little high or costly compared with others. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does 20NINE offer? 20NINE provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference material for self-paced learning and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does 20NINE offer? 20NINE provides email/help desk support and an FAQ/forum for users seeking help. Reviewer feedback describes customer service as helpful, but also notes frustration with training quality and email replies that can take about a day, which may slow issue resolution for some users. Answer based on 2 reviews Ease of use ### Is 20NINE easy to use for sales teams? 20NINE makes daily CRM work easy for sales teams with an intuitive layout, simple navigation, and quick mobile access. Sales reps and managers often find training light and routine updates straightforward, especially in the field. Many users also like that advanced features remain accessible without making the core experience feel complicated. Answer based on 10 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) 20NINE supports all three features that reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into revenue, and close sales with greater consistency. Contact Management 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process CRM 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Contact Database 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Marketing Automation 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions 20NINE 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.7 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/140885/Salesbox/pricing/) Basic €2.90 Per User,Per Month It includes: - Call Lists - Categorisations - Company & Contact Directories - Meetings & Reminders - Mobile Apps - Pipelines - Reports Plan 2 €1.90 Per User,Per Month It includes: - Add-Ons - Document Templates - Fortnox ERP - Linkedin Leadclipper - Mailchimp - Microsoft Teams - Office 365/Gsuite - Onedrive/Googledrive/Dropbox - Wordpress Forms Plan 3 €1.90 Other, It includes: - E-Signing - The Fee Is Charged After a Document Has Been Signed Value for money 4.7 (20) 4.7 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.8 Based on 33 reviews Filter by rating 5(29) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MG Maria G. CEO Consumer Goods ### "NO support all segemnts gone in our system" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 30, 2023 Pros System that could work for a small company. Cons Lack of support and when they did and update they lost all our data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vladimir N. Publisher Publishing ### "Small Business Get Big" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2022 Working at 20NINE has been the most incredible experience of my life. Throughout the entire process of turning in my very first article, I was constantly checking my progress and giving myself grades. The 20NINE gave me feedback and suggestions that helped me write a better article. Since reading this, I've gained faith in my own abilities. Please accept my gratitude, \[SENSITIVE CONTENT\] of 20Nine! Pros The simplicity of it all! Working at 20NINE has been the most incredible experience of my life. Cons Almost everything, I was happy during the process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sara Y. Marketer Business Supplies and Equipment ### "Love this product and is cheap " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2022 Pros It has all in one features such as crm and productivity. Cons I haven't found any cons yet. So far I am happy with this software. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GY Gafar Y. 20nine.. the best modular work platform Telecommunications ### "20NINE... The best modular work platfrom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2022 Pros I love the fact that I'm able to easily access my tools with no restrictions or extra work. The platform works best for small and big business holders in any region. Also, they've got great UI, UX and great customer service. Cons Absolutely nothing for now.. the 20nine app is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Azuka P. CEO Marketing and Advertising ### "Awesome CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Pros It was really easy to move all my data from another CRM. Customer support is great. It is also easy to setup Cons Nothing actually. I might find out later maybe Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Praise A. CEO Marketing and Advertising ### "Has made my increased my productivity level increase" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 Pros My productivity level has skyrocketed since I started using 20NINE. I can even import my prospects from LinkedIn to this software, then arrange them and reach out by phone or email. Very convenient CRM. Cons I love everything about this software. Its great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Adeoye A. Sales representative Consumer Services ### "Finally I got a way out" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 7, 2022 Pros The majority of my time on the job as a sales representative is spent out in the field. I've yearned for a fully functional mobile phone system since, until now, I've always been let down. I can actually update and manage my CRM entirely on my phone thanks to Salesbox. The collaborative component is one element that surprised me by being so helpful. In a way I had never considered before, we all receive crucial information about one another's advancement. If you are a sales representative, sales director, or CEO, I can assure you that you will be just as intrigued as I am. Cons 20NINE seemed unreal until I gave it a try. The best experience one can ever have is simply not finding a single fault in this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN David N. Digital Marketer Marketing and Advertising ### "Great Software for Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2022 Pros I love how flexible the platform is and also how easy it allows me to organize my contacts, and schedule emails, calls, and other things. For a very busy person, this software is very much recommended to keep you organized. Cons Although they do a great job with their services, their price is a little bit on the high side I believe. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nwaeze D. Content Developer Marketing and Advertising ### "Great Software for Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 Pros The CRM and automation are super awesome. I enjoy using the platform for my business daily, and I believe you will also enjoy using it. Cons When it comes to pricing; It is a little bit costly compared to others Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Dominique E. CEO Professional Training & Coaching ### "We love 20nine and use it daily!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 We have been using it frequently for almost 2 years now and we are always costumizing it more. Love it! Pros The price, the mobile friendlyness and the possibility to customize. LinkedIn Leadclipper works magic! Cons Some design features could be more friendly to the eye Alternatives considered [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) [Upsales CRM](https://www.capterra.com/p/129923/Upsales-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing 20NINE The prize and the mobile friendlyness. LinkedIn leadclipper Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140885/Salesbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.