# 20NINE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 20NINE the right CRM solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140885/Salesbox/reviews --- 20NINE 4.8 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 20NINE Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews GY Gafar Y 20nine.. the best modular work platform Telecommunications, 10,001+ employeesUsed the software for: Less than 6 months. “Also, they've got great UI, UX and great customer service.“ September 15, 2022 Nwaeze D Content DeveloperMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “It is a little bit costly compared to others“ September 1, 2022 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nwaeze D. Content Developer Marketing and Advertising Used the software for: 1-2 years ### "Great Software for Businesses" September 1, 2022 5.0 Pros The CRM and automation are super awesome. I enjoy using the platform for my business daily, and I believe you will also enjoy using it. Cons When it comes to pricing; It is a little bit costly compared to others Review Source DE Dominique E. CEO Professional Training & Coaching Used the software for: 1-2 years ### "We love 20nine and use it daily!" September 1, 2022 5.0 We have been using it frequently for almost 2 years now and we are always costumizing it more. Love it! Pros The price, the mobile friendlyness and the possibility to customize. LinkedIn Leadclipper works magic! Cons Some design features could be more friendly to the eye Alternatives considered [Lime Go](https://www.capterra.com/p/229083/Lime-Go/)[Upsales CRM](https://www.capterra.com/p/129923/Upsales-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing 20NINE The prize and the mobile friendlyness. LinkedIn leadclipper Review Source LA Linda A. Director of Sales Medical Devices Used the software for: 6-12 months ### "Missing the Training -aka missing the boat" January 25, 2017 3.0 Although they have the right idea about capturing information in an easy manner, their training is substandard. Most CRM companies offer details of each component with video and audio demonstrating each aspect. Salesbox does not. It offers the soundtrack of a child's piano minus the audible instruction of exactly how each aspect of their software operates. In addition, their customer service and company are headquartered in Sweden, so expect a response on any question you may submit by email to be 24 hours later. Number of U.S. customers-- under 10. All training is on Utube so you can see for yourself. Enjoy the Utube interview of the owner as to why he started this company... Absolutely pointless. Pros It can capture information by I phone, I pad using audio function. Cons Poor training, poor immediate response to questions- due to their company headquarters in Sweden. Unable to link mail program. Review Source Response from 20NINE January 25, 2017 Salesbox offers one-on-one personal training for free. This is a highly appreciated service by many of our customers, both US based and elsewhere. As a complement Salesbox will release video tutorials during January 2017. Regarding email connections an MS Outlook add-in is being launched in January 2017 and a Gmail plugin during February 2017. Since the support is free there are no SLAs, however we offer both phone and mail support for free. We also have many more than 10 customers in the US. US and Sweden are the two biggest markets for Salesbox. MW Magnus W. Technical Sales Representative Staffing and Recruiting Used the software for: 1-2 years ### "Has made my day much more efficient and focused." July 7, 2017 5.0 I have improved my daily focus and efficiency. The number of calls and meetings and consequently deals have increased significantly since I started using Salesbox CRM. I love the fact that I have updated customer information on my telephone, and that I can do all my CRM work from the phone as well. All my prospecting is now done from LinkedIn with the simple add-in to Salesbox. Prospects are now literally a click away. I can easily see my activities and all my lates communication with my customers. Easily share and create tasks within the team or yourself. And the list can go on... there are so many things to improve a sales person work day in the system. I am totally hooked and always use it. And I will continue using it since I am so much more efficient thanks to this tool. Pros My top 3 things with this software are: \* Moblitiy - I always have all information on the phone, if you haven't experienced it, it is a huge difference from having the CRM only on a computer \* Simplicity - The ease of use is outstanding. \*Efficiency - It has improved my work day enormously by making me more efficient A short story from my real work life: We had a CRM that worked only on the computer, which is not uncommon. I normally had around 10 meetings per week and I had to prepare before each meeting with directions, who to meet and their contact information, and do this from my office. It was very time consuming to say the least. We then tried Salesbox to see if there would be a difference in efficiency, and let me tell you, the difference was big, very big. We could now do our prospecting from LinkedIn and get all the information into the CRM with a simple click. The contact, company and picture(!) is automatically imported to the CRM. We could now call more people in less time (you just swipe the contact on you phone :-)). But most of all, I didnt have to prepare my routes and contact info. It was all there, on my phone. I just click the meeting, press GPS and my phone shows me the way. All the relevant information is right there in my hand. The CRM has the same look and feel on the phone as on the computer and is very easy to navigate. There are so many awsome features so I think you just have to go out and test it yourself. I truly recommend it. Review Source Response from 20NINE July 7, 2017 Thanks for the great review. Sara Y. Marketer Business Supplies and Equipment Used the software for: I used a free trial ### "Love this product and is cheap " September 19, 2022 5.0 Pros It has all in one features such as crm and productivity. Cons I haven't found any cons yet. So far I am happy with this software. Review Source DN David N. Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Great Software for Businesses" September 3, 2022 5.0 Pros I love how flexible the platform is and also how easy it allows me to organize my contacts, and schedule emails, calls, and other things. For a very busy person, this software is very much recommended to keep you organized. Cons Although they do a great job with their services, their price is a little bit on the high side I believe. Review Source MG Maria G. CEO Consumer Goods Used the software for: 2+ years ### "NO support all segemnts gone in our system" August 30, 2023 2.0 Pros System that could work for a small company. Cons Lack of support and when they did and update they lost all our data. Review Source AP Azuka P. CEO Marketing and Advertising Used the software for: 6-12 months ### "Awesome CRM" September 13, 2022 5.0 Pros It was really easy to move all my data from another CRM. Customer support is great. It is also easy to setup Cons Nothing actually. I might find out later maybe Review Source AA Adeoye A. Sales representative Consumer Services Used the software for: 6-12 months ### "Finally I got a way out" September 7, 2022 5.0 Pros The majority of my time on the job as a sales representative is spent out in the field. I've yearned for a fully functional mobile phone system since, until now, I've always been let down. I can actually update and manage my CRM entirely on my phone thanks to Salesbox. The collaborative component is one element that surprised me by being so helpful. In a way I had never considered before, we all receive crucial information about one another's advancement. If you are a sales representative, sales director, or CEO, I can assure you that you will be just as intrigued as I am. Cons 20NINE seemed unreal until I gave it a try. The best experience one can ever have is simply not finding a single fault in this software. Review Source GY Gafar Y. 20nine.. the best modular work platform Telecommunications Used the software for: Less than 6 months ### "20NINE... The best modular work platfrom" September 15, 2022 5.0 Pros I love the fact that I'm able to easily access my tools with no restrictions or extra work. The platform works best for small and big business holders in any region. Also, they've got great UI, UX and great customer service. Cons Absolutely nothing for now.. the 20nine app is great. Review Source AC Alessandra C. CEO Used the software for: ### "Salesbox CRM" March 2, 2015 5.0 Hello, if you are looking for a really mobile CRM that it's also very easy to use, stop searching! You have now Salesboox CRM, I recommend it! Review Source Response from 20NINE March 3, 2015 Thank you Alessandra, your kind words are truly appreciated! / The Salesbox CRM Team PA Praise A. CEO Marketing and Advertising Used the software for: 6-12 months ### "Has made my increased my productivity level increase" September 13, 2022 5.0 Pros My productivity level has skyrocketed since I started using 20NINE. I can even import my prospects from LinkedIn to this software, then arrange them and reach out by phone or email. Very convenient CRM. Cons I love everything about this software. Its great Review Source JM Jenny M. Sales Manager Used the software for: 1-2 years ### "Above expectations, innovative, easy to use and delivers exciting results " July 6, 2017 5.0 Pros It's so much more than your average sales tool. It's like comparing a new IPhone 7+ with MS DOS, they are just not in the same league. It tells me as a user what to do in my salesprocess, who to call, when to do it (planned in my calendar) and it lets me handle my admin without any unnecessary time spent on boring steps. On top of that, my manager can watch my progress in real time and can build reports without me having to prepare any info Review Source Response from 20NINE July 6, 2017 Thanks for the great review, it makes us happy you get great results from using Salesbox. RB Robert B. VP Sales Europe International Affairs Used the software for: 6-12 months ### "Really interesting as our sales people for the first time use CRM because they want. " July 7, 2017 5.0 Quick, easy and knowledge Pros \- It was easy to convert from earlier CRM - Tutorial to get going in the beginning was good - Service from support is amazing - Most important is that sales went up already in second month as more focus on sales and less on administration etc for our salespeople Cons \- Always a hassel to get salespeople to start use a new system and Salesbox is very different from other CRM, which make it a challenge. - Would like to have more integrations to other services. Review Source Response from 20NINE July 7, 2017 Thanks for the good review. We are happy to hear you get great results out of using Salesbox. Regarding integrations, please check out our 45+ integrations to other relevant Saas-softwares on our website. CK Conrad K. Sales Representative Used the software for: Less than 6 months ### "Incredible software that transformed the way we did sales." January 18, 2018 5.0 Automation of my sales process I never thought possible Pros The ease of use is key with this software. In addition, I really enjoy the "priority" feature so I can measure how much of a lead will be priority. Now all of my larger quotes always come first. While my smaller quotes are handled later in the day. Cons The only thing I don't like about this software is their pipeline. In my last CRM, AmoCRM, it was very easy to create a pipeline and rag your leads across. I hope they can improve the pipeline so you cna just drag leads. Review Source Response from 20NINE September 7, 2018 Thanks for the great review Conrad, please check out our new Pipeline that was released in August 2018. https://salesbox.com/sales-pipeline/ It is probably the most flexible pipeline on the market. VN Vladimir N. Publisher Publishing Used the software for: I used a free trial ### "Small Business Get Big" October 23, 2022 5.0 Working at 20NINE has been the most incredible experience of my life. Throughout the entire process of turning in my very first article, I was constantly checking my progress and giving myself grades. The 20NINE gave me feedback and suggestions that helped me write a better article. Since reading this, I've gained faith in my own abilities. Please accept my gratitude, \[SENSITIVE CONTENT\] of 20Nine! Pros The simplicity of it all! Working at 20NINE has been the most incredible experience of my life. Cons Almost everything, I was happy during the process. Review Source MB Mikael B. IT Support & Frontend developer Used the software for: 6-12 months ### "Easy to use and understand. Good support. However, still some bugs that would be nice to fix." May 12, 2017 4.0 Pros The good overview it provides for different projects. Ability to create tasks and upload contacts, with image! It's super good! Cons That all contacts manually has to "share" with colleagues. Could be an overall setting "share all contacts automatically". For example, every time we get a new Colleague, we have to share the contact. The import from excel-function dose not work with Å, Ä or Ö, witch many Swedish names contains. And sometimes when adding a new contact and sharing in, the contact dose not appear in the Contact list... But these are all small, but still really nice to have fix. No biggies. Review Source IZ Iryna Z. Lead Front End Developer Used the software for: 6-12 months ### "Fast and easy CRM solution" July 7, 2017 5.0 Pros This is a great CRM solution and the pricing is unbelievable! Customer service is very responsive and really really helpful. It is very user friendly and UX is amazing, everything is intuitive and nicely visualized. It has a lots of useful features, and it is smart enough to give you forecasts based on your previous activity. Cons I haven't found any major flaws in the system. There are some very minor bugs but they update very frequently. Review Source Response from 20NINE July 7, 2017 Thanks for the great review and that you appreciate the user friendliness. RZ Rosendo Z. consultant Used the software for: Less than 6 months ### "Finally a CRM that helps sales reps and sales managers to work more efficient." July 6, 2017 5.0 Pros Intuitive and works on mobile devices. The ability to manage your accounts in the field easily with your IPhone and not have to wait to update your sales information at the end of the day in the office. I like you can track every stage of the sales process. Ease of use management tools for directing the team, Integration for all applications in your organisation. Review Source Response from 20NINE July 7, 2017 Thanks for the great review JK Jonas K. CEO Information Technology and Services Used the software for: Less than 6 months ### "Very good product!" March 27, 2017 5.0 I've been using Salesbox for a couple of months now, the interface is intuitive and where the solution stands out is when you are on the road where you can performs tasks easily from mobile devices. No need to touch multiple menus, features are available with a single click from different devices. Pros Easy access via mobiel devices Cons The accounts and contacts section could load faster. Some UI limitations under the opportunities tab should be fixed. Review Source YT Yordan T. Digital Marketing Professional Used the software for: Less than 6 months ### "Omni-channel, end-to-end solution, which is easy to use and integrate" July 11, 2017 5.0 The software is very focused on helping you close the deal and has a lot of useful features. Pros \- mobile-friendly - easy to use - pushes our sales team to focus on sales - reasonable price for what it offers Cons it took some time to teach everyone to use it (although this would have been the same for any other CRM) Review Source Response from 20NINE July 11, 2017 Thanks for the great review Yordan, we are happy you appreciate the end-to-end thinking. DM David M. CRO Used the software for: ### "Something completely new" August 8, 2015 4.0 My first impression of using it for one week is simply that the solution aim to turn a new page in this field. Most of the crm's i've tried is very much like excels with a gui put on top and also priced very high in comparison to what they offer. With the webb version released I think this product is a major player since it is designed to tell me what I actually need to spend time on. Looking forward to see what lies ahead with this product!! Nicely done:) Review Source Response from 20NINE August 9, 2015 Thank you Mr. Martinsson! We truly appreciate your support and hope you will enjoy the brand new Web version and all the updates that's coming in the nearest month and during autumn. Kind regards, The Salesbox team CW Carl W. Sales representative Used the software for: ### "Finally a system that helps me" February 5, 2015 5.0 I work as a sales representative and spend most of my time on the field. I have longed for a system that is totally complete on my mobile phone, up until now I have always been disappointed. With Salesbox I can truly do all of my CRM updating and handling on the mobile. One thing I didn't expect to be so useful is the collaboration part. We all get relevant information about each others progress in a way I had never thought of before this. I am hooked and if you are a sales rep or a sales director or a ceo, I can guarantee you will be too. 5 star rating from me. Review Source Response from 20NINE February 5, 2015 Thank you Carl, appreciate your feedback! / The Salesbox CRM Team RC Roberto C. Founder Used the software for: ### "Exciting again to use a CRM...." March 20, 2015 5.0 After completing the two or three major configurations step, your start to discover some really simple ways for doing not only the typical steps of a sales rep but also campaigns, add prospects by searching criterias on different social networks and all this total transparently for the sales rep, without the need of being an IT guru..... So really, for our own use , it was a very nice surprise to still find innovation in the field of CRMs. Review Source Response from 20NINE June 10, 2015 Thank you Roberto, we appreciate you taking time off your busy day to write this review. Sincerely, The Salesbox CRM team AV Arvind V. Owner Used the software for: ### "The next way of thinking in CRM is here: Salesbox CRM " March 16, 2015 5.0 Great product made for today's challenging sales environment. Easy to use, made for mobile users, integration with social media, and empowers the sales person. Also, many advanced features can be turned on for experienced users ( included in the license). For a low monthly fee, I don't see a better choice out there for small & medium sized enterprises. Review Source Response from 20NINE March 16, 2015 Thank you Arvind! We really appreciate your insights and comments! / The Salesbox CRM Team Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.