Rain Retail Software

Rain Point of Sale

4.5 / 5 12 reviews

Who Uses This Software?

Rain caters to owners of specialty businesses desiring to increase their online sales and improve the efficiency of their inventory system and overall store.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Rain Retail Software
  • www.rainpos.com/
  • Founded 2008
  • United States

About Rain Point of Sale

Rain is a cloud-based point-of-sale and website system. With Rain, your inventory is always up-to-date with what is sold online and in your store. The easy-to-use interface allows you to manage customers, loyalty, class rosters, equipment repairs, purchase orders, reports, calendar events, Quickbooks integration and more. Rains marketing suite will keep you in close contact with your customers through email marketing and text message marketing. All customers get unlimited support.


Rain Point of Sale Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

Rain Point of Sale Reviews Recently Reviewed!

Hands down the worst customer service

Jul 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: As an advanced user of similar products, things as simple as field mapping is beyond their capabilities. For example, the receipts our customer's receive don't even break out the shipping and taxes, even though there are fields for it. Instead, they just see zeros. If this is too much for them to handle, imagine what else is. We've been waiting for them to fix that for close to a year now.

Overall: My last conversation with them included telling me that they have far too many customers to be able to look into every single error and that the only way they would look into an error is if I can replicate it for them. Let me repeat that: Only if their customer, generally non-I.T. trained people, can figure out what went wrong in their faulty system AND replicate it for them, will they take the time to see if I.T. errors need to be fixed. He literally told me that Rep is innocent until proven guilty. Customer service at its finest. Let that sink in.

Rain Point of Sale review from the Scuba Diving Industry

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched to Rain POS 2.5 years ago. Customer service has been wonderful. There are some unique parts to our industry that are addressed with this tool, such as a rental program.

We specifically like that the POS and Website are all on the same platform and are easy to update by us. This allows us to easily make changes to our on line shopping tool as well as marketing tools.

We would highly recommend this for small to medium size businesses.

Great user friendly POS

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tons of features and easy to use.

Cons: To print a receipt there are too many steps. Wish it was easier or less time consuming.

Overall: We had a nightmare with our old POS system and had to pretty much start all over with Rain. We are a local business but with tons of inventory. Over 5000 different piece of merchandise. So we were not looking forward to adding all those items again. But Rains interface makes it very easy, anyone can do it. The interface is laid out very simply and everything is right there without having to scroll through pages and pages to find an option you want.

Features like repairs and rentals are also a big plus.

Really the only negative thing I can say is the since it's cloud based you better have good internet or you will lose your register if you lose internet. But that's not Rains fault. Just make sure you have a reliable internet connection or a backup 4G method since you can run the POS from any phone or tablet.

We have had the software for a little less than a year and although we are still adding products from our previous software crash with another company, we are enjoying the new fresh look and feature packed software provided by Rain.

Pinewski's Ski & Board Shop

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simple to use, but yet has the ability to fulfill all our POS needs.

Cons: the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

Overall: We have been with rain for several years now and have been very happy with the ease of use of our POS system. The professional handling of all our questions and needs, and their customer service, has been second to none. We are continually learning as Rain continues to improve the functionality of their program. We would rate Rain as a top notch program.

Powerful, complete lifestyle upgrade for our business

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: integration

Cons: still developing some features

Overall: Going from shopkeep (easy to use, not sophisticated enough for us as a music store) to RAIN was a challenge at first (uploading photos and product data, designing new site content, more product data entry, training staff in new roles) but, now that we are a few months in, we are seeing customers benefit from our work and we know we are going in the right direction.
RAIN is on the way to becoming the One Ring That Rules Them All of software that helps small retailers play on the same field as national chains.

Actual seamless pulling in of repair data to the transaction screen, one product data base for your stores and your website store, actual seamless pulling in of layaway payments and special orders to the transaction screen, easily see who is selling what and where.

Actual real effective help with re-order purchasing has helped us control spending in a very noticeable way. Time is saved because we only have to go through product order line items one time , then when it arrives, ONE click updates the cost for that instance and the count received.

Transfer tracking that takes almost no time to use.

Recommendations to other buyers: you will be able to stop using aimsi later in 2017 when RAIN finalizes lessons, and rentals

The POS system that I was looking for.

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and integration with our e-commerce site.

Cons: There are a few features that I'm waiting on that will tailor the system more for the music industry.

Overall: I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions.

I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa.

So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades.

So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend.

Getting better all the time

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Website/pos integration

Cons: Lack of a way to track consignments or process trades

Overall: This system has streamlined the way we do business. It has connected our pos with our website so everything remains current and accurate. Plus, they're consistently listening and updating the features for our industry (musical retail).

Recommendations to other buyers: Just keep bringing the updates like you have been.

A small business solution that is a head of the curve

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system

Cons: Updates can be slow to release, lacks a little in the reporting functionality

Overall: We searched for over 3 years for an new point of sale that would fit our needs and allow us to expand in the future. It was important to have a seamless integration of our brick and mortar location and our online store. Rain really shines above all the other options with more functionality at an affordable price. This has allowed us to grow our online presence tremendously to help keep up with the ever growing online sales market. The continued software updates and helpful customer support makes for a personal and dedicated feel to helping our business thrive. We have recommend it to several other businesses and they have been thrilled as well. Thanks Rain!

Recommendations to other buyers: While we have had a couple growing pains with the software, overall any issues have been promptly resolved and they have taken care to help customers through updates.

User friendly POS/Website for a small business.

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use even for a person not formally trained in computer technology.

Cons: Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.

Overall: Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds.
I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task.
Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone.
Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service.
Overall I am extremely happy with Rain and have recommended it to several other business in my area.

Recommendations to other buyers: Not at this time

RAIN Review

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Interface, ease of use

Cons: It is not as strong on accounting as I would like. There are errors propagated through voided transactions which inaccurately influence the reports and sometimes even customer balances.

Overall: Generally Positive. Going into a year of use, we are running up against some feature and programming weaknesses, particularly on the accounting side.

Recommendations to other buyers: Being able to create quotes and then linking invoices based on those quotes within the system would be a wonderful addition.

Cloud computing with Rain POS... measure the risk

Feb 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It would have been helpful to know all the risks of a POS cloud based system along with the ongoing costs. I believe Rain could do a better job at explaining the great inconvenience of a slower internet connection and no connection problems.

Best Cloud Based POS System

Jun 25, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rain Retail's cloud based system is awesome. We used it for our water sport retail shop in Northern California. Easy to use, powerful, lots of good features to make life for us much easier than our previous 2 POS systems. We really love the website and inventory integration. Our website and on-line store is awesome and easy to manage. All of our staff loved the ease... Their customer support is incredible. You actually talk to a real person in Utah! They are customer driven and are adding and enhancing features constantly. Keep up the good work, Rain.

Vendor Response

by Rain Retail Software on June 25, 2015

Thanks for the great review, Vince! It's a pleasure to work with you!