---
title: "Rain POS Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Rain POS Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more."
source_url: "https://www.capterra.com/p/140893/Rain-Point-of-Sale/"
page_type: "product"
language: "en"
---

# 

 Rain POS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Rain POS

## What is Rain POS?

Grow your business with the all-in-one retail POS system. Manage your inventory, customer, and marketing all in one place.

## What is Rain POS used for?

[Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)

Top alternative

Featured

Overall rating

Based on 134 user reviews

Reviews sentiment

Positive

78%

Neutral

10%

Negative

13%

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Rain POS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.rainpos.com&name=Rain POS)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rain POS

4.1 (134)

VS.

[3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

Contact vendor

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (134)

Ease Of Use

3.8 (727)

Value For Money

4.0 (128)

Value For Money

3.6 (680)

Customer Service

4.1 (132)

Customer Service

3.6 (702)

## Rain POS alternatives

[4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/)

Starting price

$495.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (278)](https://www.capterra.com/p/172058/Meevo-2/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.4 (660)](https://www.capterra.com/p/93446/AestheticsPro/reviews/)

Starting price

$160.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (431)](https://www.capterra.com/p/113530/Phorest-Salon-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/140893/Rain-Point-of-Sale/alternatives/)

## FAQs about Rain POS

Overview

### What problems does Rain POS solve?

Rain POS solves inventory inaccuracies, disconnected online and in-store sales, and time-consuming product updates by syncing stock, website listings, customer history, and reordering in one system. Small retailers, owner-operators, and specialty shops benefit most, especially teams managing eCommerce, repairs, rentals, or high-SKU catalogs without dedicated IT staff.

Answer based on 95 reviews

Overview

### Which roles and teams benefit most from Rain POS?

Rain POS is most used by business owners, presidents, and other retail leaders who need centralized control over sales, inventory, purchasing, and reporting. Store managers and sales teams rely on it for day-to-day checkout, stock visibility, and customer service, while marketing and administrative staff use it to support promotions, customer records, and operational coordination.

Answer based on 131 reviews

Overview

### What company size and industries is Rain POS built for?

Rain POS is built for small retail businesses, with 98% of reviewers from small companies and 59% from retail. It is aimed at boutique, craft, and outdoor retailers, and reviewer data also shows use in arts and crafts at 17% and music stores at 10%.

Answer based on 134 reviews

Features and Usability

### What are the key features of Rain POS?

Rain POS includes core retail tools like inventory management, point of sale, customer accounts, and sales reporting, plus differentiators such as integrated website management and eCommerce, real-time inventory syncing across in-store and online sales, vendor catalog imports, reordering and purchase orders, and layaway, rental, and repair tracking.

Answer based on 62 reviews

Limitations

### Does Rain POS have bugs or reliability issues?

Rain POS has mixed feedback on reliability, with helpful support but recurring glitches in some workflows. Many retailers say everyday tasks work well once set up, while others report bugs in inventory, reporting, scanning, migrations, and third-party connections, sometimes with slow fixes or limited follow-up on more complex problems.

Answer based on 39 reviews

Integrations

### Which third-party tools and platforms does Rain POS integrate with?

Rain POS integrates with My Music Staff, QuickBooks, QuickBooks Online, Avalara, ShipStation, and TaxJar. Reviewer mentions specifically confirm My Music Staff and QuickBooks connections, while the catalog also shows accounting, tax, and shipping integrations that extend Rain POS beyond core point-of-sale workflows.

Answer based on 15 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Rain POS?

Rain POS is generally easy to onboard for store staff after basic lessons, with live online sessions, webinars, videos, and documentation available. Nontechnical users often learn core tasks quickly and can teach others, while admins handling setup, website configuration, or large inventory imports may need more time and support.

Answer based on 15 reviews

Getting Started and Support

### What customer support options does Rain POS offer, and how do users rate the experience?

Rain POS offers email/help desk, FAQ/forum, knowledge base, and phone support. Many users describe support as responsive, patient, and helpful during setup, training, and bug fixes. Some reviewers, however, report slow follow-up, limited availability outside regular hours, and frustration when glitches or unresolved issues take too long to address.

Answer based on 62 reviews

Features and Usability

### How easy is it to manage a website with Rain POS?

Rain POS makes website updates and online inventory management practical for many small retail teams. Users often like the all-in-one link between POS, ecommerce, and in-store stock, but some find the website builder limited, dated, and harder to customize, especially businesses with advanced design or custom quote needs.

Answer based on 40 reviews

## Features

AI summary

Based on 1,697 Retail POS System reviews

Capterra data shows that buyers of retail POS systems rank the following features as their top priorities:

-   **Point of Sale (POS)** (**70%** of reviewers rated this feature as critical)
-   **Credit Card Processing** (**71%**)
-   **Payment Processing** (**57%**)

Rain POS supports all three features that reviewers rate most highly: **Point of Sale (POS)**, **Credit Card Processing**, and **Payment Processing**. Together, these capabilities help businesses handle in-store transactions, accept card payments reliably, and manage payment workflows more efficiently, allowing teams to deliver faster checkout experiences and keep daily sales operations running smoothly.

Point of Sale (POS)

4.7 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Credit Card Processing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Accept and process credit card transactions

Electronic Payments

3.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

Barcode/Ticket Scanning

4.1 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Scan barcodes to ensure accurate pricing and label tracking

Inventory Management

3.9 (19)

84.21% of 19 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Reporting/Analytics

4.3 (34)

55.88% of 34 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Rain POS 86 features

### All Features
- Accounting Integration: Integrate with a third-party accounting system
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Consignment Management: Manage goods purchased or received from third-party suppliers/consignors
- Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Management: Store and organize information about customers and previous interactions
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: Alter the layout and content of reports
- Data Import/Export: Import and export data to and from software applications
- Data Security: Protect sensitive data for digital privacy
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Email Marketing: Create and send email blasts/campaigns
- For Retail: For Retail Stores
- For Small Businesses: Designed for small businesses
- Forecasting: Form predictions based on past and present data/trends
- Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
- Inventory Auditing: Cross-checking financial records with physical inventory counts and records
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Optimization: Maintain and control the stock level of inventory
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc.
- Kitting: Group and package individual but related items as one package set
- Label Printing: Process of printing custom labels through various methods.
- Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations
- Merchandise Management: Provides intelligence to make the right inventory purchasing decisions.
- Mobile Access: Access software remotely via mobile devices
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Currency: Manage and handle various international currencies
- Multi-Location: Manage and support multiple locations
- Multi-Store: Manage multiple teams and operations from a central location
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Order Processing: Send / receive, process, and execute orders
- Order Tracking: Track orders throughout the fulfillment process
- Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more
- Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Point of Sale (POS) Integration: Integrates with point of sale (POS) systems
- Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers
- Product Catalog: Present a catalog of inventory that customers can view
- Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer
- Product Identification: Ability to link barcodes or serial numbers with specific items for identification
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Purchase Order Management: Create, send, and track purchase orders and their statuses
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receipt Management: Upload, track, and submit receipts in a central database
- Reorder Management: Purchase and replenish product stock based on inventory levels and needs
- Reordering: Accept and track repeat orders
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process
- Retail Management: Manage sales in retail stores
- Retail POS: For retailers
- Returns Management: Track and facilitate returns of products sold
- Returns Tracking: See what items have been returned
- Reviews Management: Track and monitor reviews of products or services
- Sales Order Management: An order generated by a seller to a customer, containing details about products or services
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content
- Shipping Management: Manage and track orders being shipped to customers
- Shopping Cart: Checkout of online store
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Supplier Management: Manage all supplier data and operations
- Templates: Sample files or documents that could be customized as needed or used as is
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Touch Screen: Interactivity between software and users by touching areas on the screen of display devices
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Website Management: Built-in website builder or integration with third-party site

---

Get Advice

We can help you find the software with the features you need.

Features

3.9 (133)

3.9

Based on 133 reviews

## Pricing

Value for money

4.0 (128)

### Starting price

Free trial not available

Value for money

4.0 (128)

4.0

Based on 128 reviews

## Integrations

[

ShipStation](https://www.capterra.com/p/155621/ShipStation/)[

Avalara](https://www.capterra.com/p/75673/AvaTax/)[

TaxJar](https://www.capterra.com/p/163419/TaxJar/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.1 (132)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (132)

4.1

Based on 132 reviews

## User reviews

Overall rating

4.1

Based on 134 reviews

Filter by rating

5(76)

4(28)

3(13)

2(4)

1(13)

Mentioned topic

Sorted by most recent

DB

Dennis B.

Owner

Arts and Crafts

### "Good website, terrible reports, missing basics"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

3/10

December 2, 2025

Barely survivable. I did all the initial updates. The support failed to highlight some options like multiple versions on 1 product. If they focused on some basics like sorting fields, better reports you can print it would be a really good replacement for the Intuit Quickbooks POS..

Pros

Website is easy to update. But, I did not like that I cannot get remote customers to submit quotes from the website. Instead it requires the customer to purchase immediately which is not good for a business that does custom items.

Cons

Reports are really poor. The Sales Tax report is the worst, it does not break out non taxable items you must report in Colorado. Another example is I you display a report by Department, but if you print or download it listed ALL transactions rather than the summary you wanted. It was very difficult to search for item in the register unless all your products have scan codes

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Intuit discontinued the POS product. Concerned that eventually an Windows update would make the product inoperable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Alexis M.

CEO

Arts and Crafts

### "Do Not Recommend"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 10, 2025

Terrible experience. The onboarding experience was terrible. It felt like they cater more to folks who don't know how to use technology. As an IT professional and website designer, they were too basic, and they struggled to understand basic tech and web dev questions. The website builder is trash, overpriced for what you get, and the onboarding process wastes time.

Pros

I tried hard to dig down deep to find a positive, but I genuinely disliked the whole journey.

Cons

The website builder was terrible. They charged a ton of money to do no website design and then presented a trashy website builder that does not let you edit the style/design of your site.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)

[WordPress](https://www.capterra.com/p/131687/WordPress/)

Reasons for choosing Rain POS

My mom, who has a technology fear, was pursued by a user who had Rain POS prior.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AC

Alisa C.

Owner

Retail

### "Not user friendly"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

December 11, 2024

Not a good experience at all. I ran this system in my shop for a year, it was expensive ($100 more than the system I went back to). I was referred to this system by another quilt shop who absolutley loved it. It was not a good experience for me.

Pros

Their program to enter work orders and remove product from inventory was amazing! I wish they would have this option "sold seperatley"

Cons

Program to run a quilt/fabric shop never worked properly. Was very UN user friendly, I had no control over any aspects of ringing up a sale. Things that were "SOLD" to me never worked properly, when I cancelled my subscription I was told things were not completed as they were supposed to be.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

This was highly reccommended to me by another quilt shop. Was supposed to make running my store so much easier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CK

Carma K.

Owner

Arts and Crafts

### "Helpful Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 25, 2024

It was a wonderful experience, glad they have such great customer service!

Pros

The wonderful support and help with kindness!

Cons

Nothing the service is great and the people are kind!

Switched from

[AIM](https://www.capterra.com/p/130285/AIMsi/)

It was not very user friendly and we encounter problems.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RC

Rochelle C.

Administration

Retail

### "Disappointing POS"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 18, 2024

The beginning experience was great, but now we are running into problems and there is really minimal help. This system has a very high monthly fee, and I really don’t feel like it’s worth it.

Pros

We really like that it is a cloud based POS.

Cons

You don’t really need to call support in the beginning because you are new and learning the system but once you get setup and start noticing glitches you cannot get a hold of anyone. They also do not have support evenings and weekends.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 11, 2024

Hi Rochelle, Thank you so much for your review. Although it is tough reading, this is how we can get better as a company! This review helped in a revamp of our customer support and we hope that your experience has been better. Please if not let me know if it has not! Thank you again!

CT

chris T.

owner

Business Supplies and Equipment

### "rain over promised under way under deliver "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 8, 2024

at first, they are great but once they figure u are too far to turn back they seem to vanish trying to get answers call one day it might be two days later you get a call back no one seems to care how things are going i my self have a issue with my favorites list the acknowledge there is a problem yet to get it fixed 6 weeks latter

Pros

local and they sell it like its great when min reality it needs so much work

Cons

their customer service sucks and that is putting it nicely

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

forced to they discounted it we had no choice after only having about a year

Reasons for choosing Rain POS

local and sounded great for our two locations and onsite repairs for tecs

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Hi Chris, I am so sorry for your experience. I appreciate your feedback and would love to talk more in detail about what you are experiencing. I am here to listen and to hopefully make changes to what you are experiencing. My email is brookejackson@rainpos.com. Once again I hear you and we are so sorry.

EA

Emad A.

Technical Support

Construction

### "Rain POS is more than POS, its Retail solution."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 31, 2023

Rain POS is made for large and enterprise businesses.

Pros

Rain POS covers most retail functions in easy, friendly ways, and deep customize.

Cons

Rain POS provides a cloud version only which makes some concerns from weak internet areas and more risk in online.

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

[Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Thank you Emad for your response!

JC

Joanie C.

Owner

Furniture

### "Yikes so Disappointing "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 1, 2023

So poor, I did so much research and I am so disappointed.

Pros

I thought Rain had it all, POS, web, work orders. But product is such a disappointment.

Cons

The system fails every day. Something stops working every week. Receipts stop printing correctly, barcode doesn’t scan.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

QuickBooks discontinued its point of sale service.

Reasons for choosing Rain POS

I Thought Rain had it all, but the features were not all functioning.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Hi Joanie, In reading your review I am so sorry for your experience. I would love to learn more about the specifics and see if there is anything I can do to help. Please send me an email so I can help you and thank you again for your response.

RM

Rich M.

Managing Member

Retail

### "Neat system horrible customer service "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

October 11, 2023

As a product it’s great but as a company it’s horrible. Terrible customer service and support.

Pros

It was all in one with a nice platform. Handled customer accounts and payment links built into the invoices.

Cons

They promised the world and delivered nothing. The on boarding took months and I had to pay for service during the $2,000 cost of onboarding. Then when we went to cancel they said you have to give us a notice. Why you said zero length contract.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Rich thank you for your response. I am sorry for your experience and we want to make changes for the better. I know you mentioned you had a horrible experience but can you elaborate more about your experience as we are searching for feedback on how to get better?

AS

Aurora S.

Coordinator

Retail

### "Taking Full Advantage of Rain is a Big Job"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 29, 2023

I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).

Pros

Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.

Cons

The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reasons for choosing Rain POS

I got a postcard in the mail and called up. The sales pitch was good and it had more features specific to music stores and at the time I liked the idea.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2024

Thank you Aurora for your feedback! We are reviewing your response as it we are striving to always improve. Thank you!

[View all Reviews](https://www.capterra.com/p/140893/Rain-Point-of-Sale/reviews/)

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