# Rain POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rain POS the right Retail POS System solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140893/Rain-Point-of-Sale/reviews --- Rain POS 4.1 (134) [View alternatives](https://www.capterra.com/p/140893/Rain-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rain POS Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Stanley M System AdministrationInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Items category for rental product is a nice addition for POS that is all inclusive with an intuitive dashboard, mobile app and easy integration.“ November 27, 2022 DB Dennis B OwnerArts and Crafts, 2 - 10 employeesUsed the software for: 6-12 months. “It was very difficult to search for item in the register unless all your products have scan codes“ December 2, 2025 EA Emad A Technical SupportConstruction, 51 - 200 employeesUsed the software for: I used a free trial. “Rain POS covers most retail functions in easy, friendly ways, and deep customize.“ December 31, 2023 JR Jacob R OwnerRetail, 11 - 50 employeesUsed the software for: 6-12 months. “I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes.“ September 18, 2023 RC Rochelle C AdministrationRetail, 2 - 10 employeesUsed the software for: 1-2 years. “We really like that it is a cloud based POS.“ April 18, 2024 AM Alexis M CEOArts and Crafts, 2 - 10 employeesUsed the software for: 1-2 years. “It felt like they cater more to folks who don't know how to use technology.“ January 10, 2025 KS Kim S OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building.“ December 17, 2020 EA Emad A Technical SupportConstruction, 51 - 200 employeesUsed the software for: I used a free trial. “Rain POS provides a cloud version only which makes some concerns from weak internet areas and more risk in online.“ December 31, 2023 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NG Nic G. Musician Music Used the software for: Less than 6 months ### "Brought new life to my store!" October 9, 2018 5.0 Since we opened, we have hand written all our checks and inventory, which has sometimes lead to discrepancies in what we have in stock and prices on items. It also takes longer to cash people out at the register, which has left some customers at an inconvenience when running late to a gig. Since moving to Rain, we are now able to easily see what is in stock and let customers know if we have extra in the back all from our phones. Recently we had a customer whos speaker blew while at a gig and he was able to order a new one online for us to have ready for him when he walked in the door! We love using Rain! Pros Rain POS was surprisingly easy to set up and integrate into my exsiting website, it really opened up a lot of doors to help sell things in my store that have been sitting a while. We do a lot of lawaway orders, so it was nice to be able to set up a lawaway option on our online store. Cons The only thing I wish I was able to do is have the option to add multiple products at a time to help streamline the inventory process. Other than that, I have had zero issues! Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Nic for your response! We appreciate your feedback! NM Nick M. owner Automotive Used the software for: 1-2 years ### "Great POS, Horrible customer service support." March 29, 2022 4.0 Pros Easy to use and has great functionality. Could have a little bit more functionality than it has to make it great. However they need more people to fix bugs and enact on others suggestions to develop the product further. Customer Support is a joke! Cons Customer Support is a joke! I contacted support about a glitch. I told them to call me because I broke my wrist and easier to explain than typing it out. They refused to call me as if their time was more valuable in R&D than fixing bugs. I cant type with a broken wrist. All this is one fingered. Switched from [RealTime-CTMS](https://www.capterra.com/p/126679/RealTime-CTMS/) Realtime had 2 guys working for them and all i got was "sorry" everytime something went wrong. Sack of sorrows. Review Source Response from Rain Retail Software July 11, 2024 Thank you for your response Nick and we are so sorry for your broken wrist and hope for a speedy recovery there. Customer support has had a revamp and we hope to always be making changes to help our customers. Thank you! cT chris T. owner Business Supplies and Equipment Used the software for: 6-12 months ### "rain over promised under way under deliver " January 8, 2024 1.0 at first, they are great but once they figure u are too far to turn back they seem to vanish trying to get answers call one day it might be two days later you get a call back no one seems to care how things are going i my self have a issue with my favorites list the acknowledge there is a problem yet to get it fixed 6 weeks latter Pros local and they sell it like its great when min reality it needs so much work Cons their customer service sucks and that is putting it nicely Reason for choosing Rain POS local and sounded great for our two locations and onsite repairs for tecs Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) forced to they discounted it we had no choice after only having about a year Review Source Response from Rain Retail Software February 8, 2024 Hi Chris, I am so sorry for your experience. I appreciate your feedback and would love to talk more in detail about what you are experiencing. I am here to listen and to hopefully make changes to what you are experiencing. My email is brookejackson@rainpos.com. Once again I hear you and we are so sorry. SG Sam G. Tech Manager and Chief Quilter Arts and Crafts Used the software for: 2+ years ### "Like Sew POS Review" January 30, 2020 4.0 Overall we are happy with Rain/Like Sew. It gives us an easy to manage Web front end for our store that behind the scenes in completely integrated with our Brick & Mortar operation. Improvements are still needed in many areas - the system is a work in progress regularly rolling our new and improved functionality. Pros We bought it for the seamless integration of Web and Brick & Mortar inventory management, sales and ease of use. It works very well for this purpose. Cons It is ultimately POS and Inventory Management software with little Accounting functionality. Daily exports to QuickBooks or other software are required, with additional entries in the accounting s/w to accommodate accounting best practices, Taxes on Receiving orders, billing and other financial tasks not accommodated in Like Sew. There are still some issues with Sales, Shipping and Taxes in Canada, and there is no ability to set up multiple price levels internally Alternatives considered [POSIM](https://www.capterra.com/p/126777/POS-IM/) Reason for choosing Rain POS Ease of use, simplicity of architecture, direct web integration and an offering specifically tailored to the sewing/quilting industry Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Sam for your response! We appreciate your feedback! BM Bonita M. owner Retail Used the software for: 2+ years ### "Best software for quilting shops." March 19, 2021 5.0 Positive all the way. Solutions are always there when we come up with something new or unique to sell. It really helps guide the way I do business. Pros Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night. Cons I would like an end of day report on products loaded into the system. Alternatives considered [POSIM](https://www.capterra.com/p/126777/POS-IM/) Reason for choosing Rain POS It was designed for quilting. They understand all of the pins and needles. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Bonita for your response! We appreciate your feedback! HV Holly V. owner/operator Retail Used the software for: 1-2 years ### "Disappointed" November 17, 2020 1.0 It was a rough year and a half trying to operate a business with that many mistakes from their side. Pros I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally. Cons We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes. Alternatives considered [AIM](https://www.capterra.com/p/130285/AIMsi/) Reason for choosing Rain POS Because of the umbrella effect: It linked our website with our store inventory in real time with our rental contracts. Everything was in one place. Sadly it was too good to be true. Review Source Response from Rain Retail Software December 9, 2020 Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements. JC Joanie C. Owner Furniture Used the software for: Less than 6 months ### "Yikes so Disappointing " December 1, 2023 1.0 So poor, I did so much research and I am so disappointed. Pros I thought Rain had it all, POS, web, work orders. But product is such a disappointment. Cons The system fails every day. Something stops working every week. Receipts stop printing correctly, barcode doesn’t scan. Reason for choosing Rain POS I Thought Rain had it all, but the features were not all functioning. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks discontinued its point of sale service. Review Source Response from Rain Retail Software February 8, 2024 Hi Joanie, In reading your review I am so sorry for your experience. I would love to learn more about the specifics and see if there is anything I can do to help. Please send me an email so I can help you and thank you again for your response. JR Jacob R. Owner Retail Used the software for: 6-12 months ### "Very successful at retail and education management" September 18, 2023 4.0 Good. It took longer to get set up than we had hoped, as the integration team was swamped. There customer support is ok, but lengthy. Pros I like the integration with My Music Staff. I also like the ease in which we can automate customer payments for services and rentals. Cons I do not like that we cannot easily adjust pricing, and have difficulty on supplier invoice tracking with taxes. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We were using QBO as our inhouse daily sales platform. Rain makes it easier to track data, and customer accounts. Review Source Response from Rain Retail Software February 8, 2024 Hi Jacob, Thank you for your response! As I am reading the response, I would love to learn more on where we can help make changes. If you could email me I would love to learn. Thank you! CS Claudia S. Owner Retail Used the software for: 1-2 years ### "Love Rain POS" July 20, 2021 5.0 They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things. Pros Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help. Cons Some features need to be changed buy the software team, I can't change them myself. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Rain POS They had a website umbrella built specifically for our type of store. We are able to sell things in a way that no other website/POS provider would allow us to do. Switched from [ShopKeeper Job Control](https://www.capterra.com/p/77179/ShopKeeper/) We were not able to use Shopkeep with our online store, so controlling inventory was quite difficult. Review Source MVN Mary Virginia N. Owner Retail Used the software for: 2+ years ### "Love this system!" December 17, 2020 5.0 I can get the reports I need and want. Tech support is wonderful. They are constantly updating and improving the software. Pros Product is very easy to use. It's nice that I can put items on my website right from the product page. Web page is easy to edit. Cons I wish there were more yarn and knitting notions vendors integrated into the system. Alternatives considered [Lightspeed Golf](https://www.capterra.com/p/151997/Chronogolf/) Reason for choosing Rain POS The reps presented the information well. They answered any question I had and were willing to show me on a demo. The nicest people work here. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Mary Virginia for your response! We appreciate your feedback! BA Brenda A. President Retail Used the software for: 2+ years ### "Building my RAIN site" March 17, 2021 5.0 I really LOVED the RAIN POS system. Unfortunately, my business went thru some major changes in 2019 leading up to 2020, so I had to disengage it from my site. If you are doing enough daily sales in a brick & mortar store, or even in a traveling store situation, it's a GREAT addition to your website. For me cost/value ratio wasn't efffective anymore. Pros I loved the fact that setting up a whole new website platform was done with another human on the other end of the telephone that actually cared, listened and created a useable website for my customers. Step-by-step instruction helped me, an average end user, be able to manage a highly professional looking website. The integration of product sku codes, inventory, customer tracking, re-order points, everything was top notch and an added value for the cost. Cons I would like to be able to take custom orders, invoice the customer, and have the customer be able to make payments/purchases with that option. The PayPal platform fills this gap for me, but I would prefer to use the RAIN payment system as it is more cost effective. Reason for choosing Rain POS Customer service during set up was above and beyond what I had ever experienced. I have been working thru websites since the late 90's. RAIN is the easiest I've ever experienced with a very professional result. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Brenda for your response! We appreciate your feedback! KW Karen W. Owner Retail Used the software for: 2+ years ### "Rain POS" September 28, 2021 4.0 It works pretty well for me with some things that I would like to change. Pros We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services. Cons I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Karen for your response! We hope we continue to grow and have the integrations you are wanting:). Thanks! JD James D. Director Retail Used the software for: 6-12 months ### "Really awesome features with some minor bugs" July 29, 2018 5.0 Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating. Pros This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there. Cons There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Shawn for your response! We appreciate your feedback! RH Reeze H. CEO/Designer Arts and Crafts Used the software for: 2+ years ### "Like-Sew websites have helped me build my online presence and streamline my business. " May 29, 2018 5.0 It was easy to use Pros It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative. Cons I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Reeze for your response! We appreciate your feedback! AG ANGEL G. owner Retail Used the software for: 2+ years ### "Easy to use" July 22, 2021 5.0 Pros putting products on the website was easy but switching where they go throughout the website is not Cons changing it sometimes it can be difficult to change the website. Reason for choosing Rain POS yes, we did Review Source PD Paige D. Owner Retail Used the software for: 1-2 years ### "Rain POS for Retail Quilt Store" July 29, 2021 4.0 Overall, the experience has been very good. Implementation was easy and the support was excellent. Pros Most features in this software are easy to use. I liked how easy the system was to set-up. Cons There do seem to be some 'bugs' with inventory levels as from time to time there are errors. Reason for choosing Rain POS I found RAIN easier to set-up and more support with learning the software. Review Source AL Ande L. Owner Retail Used the software for: 2+ years ### "Our thoughts" January 22, 2020 4.0 All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined. Pros The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory. Cons There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order. Reason for choosing Rain POS I have met members of the team at a couple of trade shows and was impressed with their level of customer service. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Ande for your response! We appreciate your feedback! KM Kathleen M. owner/artist Arts and Crafts Used the software for: 6-12 months ### "Rain's Products and Customer Service" July 1, 2021 5.0 I had a website in the past that the point of sale disconnected two maybe 3 times each week. It was a nigtmare. Pros What I like best about Rain's website software is how easy it was/is for me to learn. Cons I like the extra things I get for my website with the marketing package, but most of what the package does for me has not worked and they keep trying to make it work and it does not. Reason for choosing Rain POS I knew if I had something go wrong Rain would eo what it took to make things work. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Kathleen for your response! We appreciate your feedback! VS Valerie S. owner Retail Used the software for: 2+ years ### "Great Software and Support" February 9, 2022 5.0 Ecommerce is great! Great Support! Pros The Software is so easy to use and if you need help the support team is always willing to help. Cons I would like the software to integrate with Facebook and Instagram. Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Their support was very costly. Review Source Response from Rain Retail Software July 11, 2024 Thank you Valerie! We appreciate your candor and partnership! AE Andrea E. Sales Associate Used the software for: 2+ years ### "Tons of features packed into one POS system, great customer support." June 27, 2018 5.0 Pros Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with. Cons There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Andrea for your response! We appreciate your feedback! VR Verified Reviewer Sales Manager Retail Used the software for: 2+ years ### "A lifesaver during COVID-19" August 12, 2021 4.0 Pros Reverb.com integration saved my business during COVID-19 Cons Some bugs can take a bit long to get sorted out but the team was very responsive Review Source Response from Rain Retail Software July 11, 2024 Thank you so much for your response! We appreciate your feedback! CC Cindy C. Owner Arts and Crafts Used the software for: 2+ years ### "Great system!!!" February 10, 2022 5.0 I had this when I had my yarn store in Alaska. I moved to Tennessee and opened a new store 2 years later and all they had to do way change my information and I was up and running again, all my inventory was intact and functioning. Totally awesome!!! Pros It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English) Cons It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you) Review Source Response from Rain Retail Software July 11, 2024 Thank you Cindy for partnering with us! We appreciate you! MB Michael B. Owner Retail Used the software for: 6-12 months ### "Does what I need and more. " September 23, 2020 5.0 Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now. Pros The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help. Cons Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help. Reason for choosing Rain POS The online demo session sold me. Review Source Response from Rain Retail Software September 25, 2020 Michael, Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options. KR Katherine R. Owner Retail Used the software for: 1-2 years ### "Really appreciate the power of this system" October 13, 2021 5.0 I’m very happy overall and customer service/support are very good - the tech folks are knowledgeable, patient and kind. Pros Ease of use, robust capability, knowledgeable tech support Cons Requests for change in features - less responsive Review Source Response from Rain Retail Software July 11, 2024 Thank you Katherine for your response! We appreciate your partnership! HM Henry M. Owner Retail Used the software for: 6-12 months ### "Ok at first, but got worse" June 16, 2021 2.0 Pros We need the ability to sale fractional quantities of products and Rain allowed that. We liked having multiple users logged in at once. We only have one register, but someone could be logged in making quotes or receiving inventory. Cons The sending email address for receipts/invoices could not be changed and either went to spam or never arrived at all. They only integrate with one credit card merchant. Sales and profit reports are not calculated correctly. You can run those reports in two areas and the numbers don't match. You can't edit an invoice once it is saved. You can't setup custom payment methods. The cash till is always messing up. You can't setup customer groups for reporting or special pricing. You can't export all of your sales info and notes, so if you decide to move to another POS, you won't be able to have all of your past sales information. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Henry for your response! We appreciate your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.