# Page 2 | Rain POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rain POS the right Retail POS System solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140893/Rain-Point-of-Sale/reviews --- Rain POS 4.1 (134) [View alternatives](https://www.capterra.com/p/140893/Rain-Point-of-Sale/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rain POS ## Showing most helpful reviews Showing 26-50 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Dennis B. Owner Arts and Crafts Used the software for: 6-12 months ### "Good website, terrible reports, missing basics" December 2, 2025 3.0 Barely survivable. I did all the initial updates. The support failed to highlight some options like multiple versions on 1 product. If they focused on some basics like sorting fields, better reports you can print it would be a really good replacement for the Intuit Quickbooks POS.. Pros Website is easy to update. But, I did not like that I cannot get remote customers to submit quotes from the website. Instead it requires the customer to purchase immediately which is not good for a business that does custom items. Cons Reports are really poor. The Sales Tax report is the worst, it does not break out non taxable items you must report in Colorado. Another example is I you display a report by Department, but if you print or download it listed ALL transactions rather than the summary you wanted. It was very difficult to search for item in the register unless all your products have scan codes Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Intuit discontinued the POS product. Concerned that eventually an Windows update would make the product inoperable. Review Source AC Alisa C. Owner Retail Used the software for: 6-12 months ### "Not user friendly" December 11, 2024 2.0 Not a good experience at all. I ran this system in my shop for a year, it was expensive ($100 more than the system I went back to). I was referred to this system by another quilt shop who absolutley loved it. It was not a good experience for me. Pros Their program to enter work orders and remove product from inventory was amazing! I wish they would have this option "sold seperatley" Cons Program to run a quilt/fabric shop never worked properly. Was very UN user friendly, I had no control over any aspects of ringing up a sale. Things that were "SOLD" to me never worked properly, when I cancelled my subscription I was told things were not completed as they were supposed to be. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) This was highly reccommended to me by another quilt shop. Was supposed to make running my store so much easier. Review Source AM Alexis M. CEO Arts and Crafts Used the software for: 1-2 years ### "Do Not Recommend" January 10, 2025 1.0 Terrible experience. The onboarding experience was terrible. It felt like they cater more to folks who don't know how to use technology. As an IT professional and website designer, they were too basic, and they struggled to understand basic tech and web dev questions. The website builder is trash, overpriced for what you get, and the onboarding process wastes time. Pros I tried hard to dig down deep to find a positive, but I genuinely disliked the whole journey. Cons The website builder was terrible. They charged a ton of money to do no website design and then presented a trashy website builder that does not let you edit the style/design of your site. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Rain POS My mom, who has a technology fear, was pursued by a user who had Rain POS prior. Review Source CK Carma K. Owner Arts and Crafts Used the software for: 2+ years ### "Helpful Service" September 25, 2024 5.0 It was a wonderful experience, glad they have such great customer service! Pros The wonderful support and help with kindness! Cons Nothing the service is great and the people are kind! Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) It was not very user friendly and we encounter problems. Review Source Stanley M. System Administration Information Technology and Services Used the software for: Less than 6 months ### "Best Cloud Based POS System" November 27, 2022 5.0 Items category for rental product is a nice addition for POS that is all inclusive with an intuitive dashboard, mobile app and easy integration. Pros Easy way to add products to both POS and eCommerce simultaneously is one of the best way to both. Cons The cost of Rain POS is a bit steep for many local businesses and lack huge community base for support. Alternatives considered [Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[Bindo POS](https://www.capterra.com/p/143814/Bindo-POS/) Reason for choosing Rain POS Cost of running the POS and easy initial setup. Switched from [Point of Sale Software (ePOS)](https://www.capterra.com/p/236391/Point-of-Sale-Software/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Lavu](https://www.capterra.com/p/118828/Lavu/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Easy eCommerce integration and unified platform. Review Source Response from Rain Retail Software July 11, 2024 Thank you Stanley for your response! We appreciate your partnership and look forward to growing with you! Please continue with feedback as we want to strive to get better as a company. AS Aurora S. Coordinator Retail Used the software for: 6-12 months ### "Taking Full Advantage of Rain is a Big Job" September 29, 2023 3.0 I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point). Pros Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive. Cons The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Rain POS I got a postcard in the mail and called up. The sales pitch was good and it had more features specific to music stores and at the time I liked the idea. Review Source Response from Rain Retail Software February 8, 2024 Thank you Aurora for your feedback! We are reviewing your response as it we are striving to always improve. Thank you! TT Travis T. Owner Music Used the software for: 1-2 years ### "Excellent for Music Stores!" December 19, 2020 5.0 Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well. Pros We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better. Cons One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually). Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Rain POS Overall features: website/online platform integration, ease of use, extensive initial training and mobile friendly platform. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) AIMsi was very antiquated and not user friendly. Support was spotty and typically condescending. At the time there was no seamless website integration and we were tied to licenses on desktop machines. That is not very useful when we're on the road at a school and need to access our POS. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Travis for your response! We appreciate your feedback! TA Tee A. Owner Arts and Crafts Used the software for: 2+ years ### "Great System for Small Business" October 15, 2021 5.0 By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless. Pros As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition. Cons There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Clover](https://www.capterra.com/p/226864/Clover/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Rain POS They offered a product that met both my retail instore POS needs but also got my business online without much effort. The implementation came with a web design, importing existing data from my old system and was most affordable for a business of my size. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) I wanted to take my products online with ease. Review Source Response from Rain Retail Software July 11, 2024 Thank you Tee! We appreciate your partnership and we look forward to growing with you! KS Kim S. Owner Retail Used the software for: 2+ years ### "Rain Point if Sale has taken our small business to the next level!" December 17, 2020 5.0 Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years! Pros I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call! Cons We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint! Reason for choosing Rain POS A huge part of why I picked Rain, was the staff that I initially talked to. They gave me the confidence I had that they would provide me with what I need - and they delivered! Customer service was a huge and deciding factor in my purchase! Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Kim for your response! We appreciate your feedback! KR Kathleen R. Operations Director Retail Used the software for: 1-2 years ### "Software solution that understands our business" September 13, 2021 5.0 We were a new business and needed to find companies to design a website, provide eCommerce and POS solutions, and a platform for customer communications. We were pleased to find them all within one company. Pros The website design process took our branding into mind. It is easy for both us and our customers to use. Inventory management is intuitive. Point of sale function is also quite user-friendly. Cons Occasionally there are glitches in the system when it interacts with outside programs, such as shipping or payment companies. That being said, there is ample opportunity to suggest new features, report bugs, or communicate directly with customer service to help fix issues. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much for your response Kathleen! We appreciate your response! MH Molly H. Owner Textiles Used the software for: Less than 6 months ### "Rain/LikeSew vs GoDaddy" September 13, 2021 4.0 I am glad I took the plunge, put in the work, with the help of friends, and moved the shop over to Rain/LikeSew this past summer. It was worth the hard work and effort. I can now offer my customers specials and appreciation programs, keep up with inventory and manage files more efficiently. Pros LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into. Cons There could be some improvements in the email marketing program and the inventory receipt areas. Alternatives considered [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Rain POS I had used Shopify at a friends business and I didn't like it. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) I had no control over inventory management and it was time to renew my GoDaddy products. Review Source Response from Rain Retail Software July 11, 2024 Thank you Molly for your response! We appreciate your partnership! RN Roger N. President Music Used the software for: 6-12 months ### "Switched to Rain from Lightspeed" February 7, 2020 5.0 Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with. I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time. Pros Integrated Marketing Automatic "pushing" of items to our Reverb.com Account Lightweight on system resources on our iMac's Cons Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal. Register is Average and would prefer ability to see cost of products on screen. In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input. Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts. Layaway Screen has some great features, but workflow is a bit convoluted. Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reason for choosing Rain POS Price, integrated marketing features and the ability to "push" items to Reverb.com. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Price at first - Lightspeed wanted us to pay 40% MORE than we did previously and provide us less. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Roger for your response! We appreciate your feedback! LR Laura R. Co-Owner Retail Used the software for: 2+ years ### "Rain POS for Yarn Stores" December 22, 2020 4.0 No point of sale system is perfect. But we are happy with the functionality and effectiveness of Rain. The fact that Rain is continually improving and updating their system has only increased our satisfaction over the years. Pros We have used Rain POS (Like Sew) for over five years and are very satisfied with it. We love that our website (recently upgraded by Rain) integrates with our POS, keeping our inventory numbers accurate. The Point of Sale is very user friendly. Reporting is decent. The website is simple to update. Cons While there are sometimes reporting issues or technical issues, Rain has an easy process in place to report problems online or by phone, and they are generally responsive in a timely manner. Rain also has a method to make suggestions on how to change or update the POS/website. I appreciate that they are willing to take our suggestions! I do wish there was a report for Items Received; it would be nice to be able to create custom reports. The only major issue we have with Rain is when the system crashes - either because our internet goes out (in which case we are able to use our iPads on cellular to ring up customers) or because Rain goes down. Luckily, this is very rare! And when it's Rain's issue, it is usually remedied quickly. Finally, it would be great if Rain integrated with Sage Accounting software. We have to manually transfer data from Rain's reports into Sage Accounting. This is time consuming. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Laura for your response! We appreciate your feedback! ML Max L. Manager Music Used the software for: 2+ years ### "Great for a music shop like us. Room for improvement but they're working on it" December 7, 2020 4.0 Anyone who has migrated from one system to another knows how time-intensive and frustrating the whole process can be. RAIN's support team made the onboarding experience as painless as possible. Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help. It's also encouraging to see their development team constantly fixing bugs and rolling out new features. They are not the kind of company to rest on their laurels. Pros RAIN lives in the cloud and being able to access our POS from any device is a huge advantage over the POSs we were using before. The Rent-To-Own module helped simplify a very important part of our business. Integrating with REVERB has helped extend our e-commerce reach across the country. The user interface is clean and user-friendly; just what you'd expect from a modern cloud-based platform. Cons The marketing platform did not meet our expectations. The email marketing in particular is not up to what I would consider industry standard in terms of the template builder, contact management, scheduled emails, segmented lists, and analytics. We have since dropped that add-on and went with ActiveCampaign which is light years ahead. Alternatives considered [AIM](https://www.capterra.com/p/130285/AIMsi/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Max for your response! We appreciate your feedback! SB Stacy B. IT Manager Retail Used the software for: 1-2 years ### "Don't do it!" March 18, 2022 1.0 Not ready for prime time. Too many unresolved issues. They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know. I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount. I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them. Pros Cloud based. No software to support or maintain. Cons Lack of support and woeful capabilities for multi-store operations. Reason for choosing Rain POS NA I did not choose it. Ans I likely would not have. Review Source Response from Rain Retail Software July 11, 2024 Thank you for your candor Stacy! Although it is difficult to read but it does help expose where we need to focus our time and attention. Thank you so much! JD James D. Director Retail Used the software for: 6-12 months ### "Really awesome features with some minor bugs" July 29, 2018 5.0 Tech support has helped us so many times. First, they helped us figure out some of the features that we were not completely certain how to use. Then, when we encountered bugs, another quick call to Support and they had us back up and running within no time. I just wish that the program was not dependent on the internet. We’ve had a few times where the internet went out and we were not able to conduct business. This is not good, but it hasn’t happened too often, just enough to be mildly irritating. Pros This program is so easy to use, even for those who are not technologically literate. While we do not use all of the features, such as the rental option, we are really happy with the program. The fact that everything is stored in the cloud helps us when we are not in the store, such as with trunk shows. The tech support has been so helpful when we experienced bugs in the software, and they were very knowledgeable of the product. I have also found the SEO option of Rain, and we intend to utilize it to its fullest extent to promote our business and get our name out there. Cons There have been a few bugs in the software, but nothing that a quick call to support couldn’t fix. One thing that I did not like was when the internet went out. The fact that everything was based on the internet meant that we couldn’t use the cash register. This led to a loss of sales. Nothing too major, but it’s still significant. There should be a backup or a way to use the register when there is no internet connection. More traditional POS systems allow for use without internet, but for inventory reasons, something like Rain is required. Hopefully, they’ll release a version that stores a temporary backup on your system that updates the inventory once the internet is back up and running. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Shawn for your response! We appreciate your feedback! SH Susan H. Owner Retail Used the software for: 2+ years ### "Like Sew Website Long Time User" September 13, 2021 5.0 The customer service is awesome. \[SENSITIVE CONTENT\] help with every problem or question I have ever had Pros Each upgrade and added function has been beneficial to my business Cons Need more flexibility with the slideshow Review Source Response from Rain Retail Software July 11, 2024 Thank you Susan for your response! We appreciate you! RH Reeze H. CEO/Designer Arts and Crafts Used the software for: 2+ years ### "Like-Sew websites have helped me build my online presence and streamline my business. " May 29, 2018 5.0 It was easy to use Pros It is easy to use and update, so I can create and modify my own products, and add products from the integrated industry catalogs. It provides me with useful information about my customers and sales transactions, data which really helps me keep and attract new customers. I especially like the batch product update feature so I can change a group of products at a time without having to individually update each product record. I have had good customer service, especially when there was a problem with the software. I have seen my sales grow and my professional online image enhanced. The cost is reasonable for my business so far. The video training is great and absolutely necessary to understand how to use the software efficiently. I also attended training at Fall Quilt Market which was excellent and highly informative. Cons I am disappointed that I am unable to integrate my email marketing with the website. In my opinion, The Marketing package is not as useful to online-only stores as it is to POS customers. The newsletter module is clunky and hard to work with. The email feature is useful, but since my email list is on a different service and not integrated, it is not as useful as it could be. It took awhile for my site to get up and running well, and to work out all the bugs. I had to be persistent in following up to get problems fixed and clear in my communication to be sure they understood what I was asking for. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Reeze for your response! We appreciate your feedback! JC Jeremy C. Owner, COO Retail Used the software for: 1-2 years ### "The POS system that I was looking for." February 15, 2017 5.0 I'm the owner of the NAMM 2015 & 2016 Top 100 Dealer, The Acoustic Shoppe in Springfield, MO. We tried the "big guy" of our industry, and found it to be outdated and not user friendly. After a year of attempting to get it up and running, we started looking for an alternative when we ran across RAIN POS. It feels like navigating a website through your browser so it was easy to learn. Within a little over one month we had our website built, products in our system, and were live with running transactions. I love that everything in in the cloud, so I can run sales in my parking lot, at festivals, trade shows, etc., or just access reports anywhere from my phone. Putting items on our website is just a button clicked, and inventory is shared online and locally so if I sell online, it's taken out of stock in my local system, and vise versa. So far customer support has been great to work with. We have run across a few minor bugs in the day to day use, but they are pretty quick at getting it straightened out. I'm sure it doesn't have all the depth of that other system, but I'm able to use it and they are adding features very quickly. We don't do rentals right now, so I can't say how well that part works. We do a lot of repairs, some sent off site, and the work order module works great for keeping up to date with the repair status. We're waiting on the Lessons module that we here is in the works, and a better way to handle consignments and trades. So far we are very happy with RAIN POS and our interactions with customer support. I highly recommend. Pros Ease of use, and integration with our e-commerce site. Cons There are a few features that I'm waiting on that will tailor the system more for the music industry. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Jeremy for your response! We appreciate your feedback! AG ANGEL G. owner Retail Used the software for: 2+ years ### "Easy to use" July 22, 2021 5.0 Pros putting products on the website was easy but switching where they go throughout the website is not Cons changing it sometimes it can be difficult to change the website. Reason for choosing Rain POS yes, we did Review Source KS Kim S. Owner Retail Used the software for: 2+ years ### "User Friendly" September 13, 2021 5.0 Pros Customer support. Software is easy to understand after basic lessons. Cons Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else) Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Wanted both stores on the same system. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Kim for your response! We appreciate your feedback! PD Paige D. Owner Retail Used the software for: 1-2 years ### "Rain POS for Retail Quilt Store" July 29, 2021 4.0 Overall, the experience has been very good. Implementation was easy and the support was excellent. Pros Most features in this software are easy to use. I liked how easy the system was to set-up. Cons There do seem to be some 'bugs' with inventory levels as from time to time there are errors. Reason for choosing Rain POS I found RAIN easier to set-up and more support with learning the software. Review Source RP Rosanne P. Owner Retail Used the software for: 2+ years ### "We are very pleased with the software and support!" July 2, 2021 5.0 Good! Pros Easy to learn, install, and use. Reports are easy to understand. Customer support when you call in is EXCELLENT Cons There are some things inherent in our business that it does not accommodate AND they have not updated. We've asked for some additional options and they've not happened. Reason for choosing Rain POS The ability to work within our quilt-shop parameters. Using quantities that are not integers, etc. Review Source AL Ande L. Owner Retail Used the software for: 2+ years ### "Our thoughts" January 22, 2020 4.0 All sales were handwritten, on invoices and then transcribed to a database/ excel sheet for closing out a month; this has made this so streamlined. Pros The program is quite intuitive thus making it relatively easy to use. I like the fact that it is cloud based so we can add another register as needed during very busy times. Also the integration between the website and the POS is great for product inventory. General ease of taking physical inventory. Cons There are a number of small glitches - ways to accomplish tasks that are not thought all the way through. I get a listing of UPCs from a vendor with my new order of earrings, many are duplicates that we have had. We upload the entire list, the system is not able to recognize duplicates and combine them just keeps adding the new number making physical inventory a nightmare. Customer name search is an "includes" function instead of a "starts with" so an Andy pulls up Sandy, Candy & every Anderson, i no particular order. Reason for choosing Rain POS I have met members of the team at a couple of trade shows and was impressed with their level of customer service. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Ande for your response! We appreciate your feedback! SH Sissy H. President Retail Used the software for: Less than 6 months ### "Disappointing compared to the hype of what you are getting. " July 18, 2019 3.0 We have a hard time getting on the same page. The communication is mostly by email and the timing is hard because we are so far apart. The support people are very kind and try to get things done but the day to day trying to muddle through this change was not worth it, if I could get my money back I would. I am currently paying Lightspeed just not to loose my past sales and lay-a-ways until someone can merge them, this is costly for a small business. I also wish they would talk to whoever answers the phone as I can't just sit on top of the phone all day waiting for a call, this could have been fixed if they would have just talked to the person answering the phone. There are only three people who work here and all three of us are capable of following direction. Pros So far the only Pro is that you can pull a some information from Vendors. Being able to have inventory taken out with sales from Reverb is really nice, it was the catch hook that brought me to RAIN. Cons The merge is really rough, I did not get all of my customers merged from my previous POS system, my lay-a-ways were lost or messed up, past sales are lost, pictures had to be taken again. All the upc numbers were mismatched with other products. When you try to put pictures of your product for the website, you never know what picture it may choose no matter how many times you choose the correct one. I have had a bass I have tried many times to add a picture and it refused to add it and puts up a picture of a gig bag. I was told if I used Chrome many of the issues would subside, sadly this is not true. If you are starting out fresh, this may be an okay system to use, if you are migrating from another system, I would NOT recommend using RAIN. I really had high hopes but this has been a disaster. Even the work orders, which I thought would be easier, are a huge pain. Review Source Response from Rain Retail Software July 11, 2024 Thank you so much Sissy for your response! We appreciate your feedback and look forward to fixing the gaps where you are experiencing problems. Similar Products Featured