# nCino Cloud Banking Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is nCino Cloud Banking Platform the right Loan Servicing solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140944/nCino/reviews --- nCino Cloud Banking Platform 4.3 (8) [View alternatives](https://www.capterra.com/p/140944/nCino/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of nCino Cloud Banking Platform Ease of use 4.3 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kyle M. Director of Internal Audit Banking Used the software for: Less than 6 months ### "Intuitive, Great Training Support" August 20, 2020 5.0 nCino has been very hands-on and supportive with our training on the product, conducting live sessions and testing us with homework assignments. A++ training. Pros It makes it easy to build attractive and informative tables and graphs, and also provides the tools to bring the data to life with drill downs, data validation and completeness tools, etc. Cons When working on a big dashboard with a bunch of components, it would be nice to be able to iterate on a particular element quickly instead of having to reload the entire dashboard every time I make a change. Review Source GC Geoffrey C. COO Financial Services Used the software for: 1-2 years ### "MBG nCino Review" July 20, 2024 5.0 Very positive. While I like the software, my nCino team (sales rep, implementation team and customer support rep) are truly the best thing about nCino. Pros 1) Customer support is amazing. 2) The tool is very standardized (it allows for additional data fields and processes but it broadly forces the Bank to adopt the nCino gold standard) 3) Integration into Salesforce (which we already used within the Bank for marketing and opportunity tracking purposes) Cons the end client (e.g. the borrower) experience is clunky. The system was built for staff within a Bank and not from the ultimately end client perspective. Some of the front-facing tools e.g. client portal are not fit for purpose for us - as while they do everything the Bank needs the navigation and ease of use from the actual borrower client is not what we expect. Alternatives considered [ProfitCents](https://www.capterra.com/p/210564/ProfitCents/)[Sageworks Lending Solution](https://www.capterra.com/p/210267/Sageworks-Lending-Solution/) Reason for choosing nCino Cloud Banking Platform stronger workflows, great integration into salesforce Review Source CI Clark I. Commercial Loan Officer Banking Used the software for: 2+ years ### "nCino SUCKS" October 20, 2023 1.0 I have used nCino for 4 years now. We have gone from implementation where nothing worked to 4 years of tweaks and a full time staff that try to make it work but it does not. The person who creates a software that actually works for commercial lending is going to be a billionaire....but it is NOT NCINO. Don't buy it. It is a piece of crap Pros Nothing. It is a piece of crap software that does not make your job easier. Cons It doesn't work properly. It constantly has issues that will not let you create a loan, etc. It is the EDSEL of Software. Review Source DM Douglas M. Portfolio Manager Banking Used the software for: 2+ years ### "Endless Possibilities and Continuing to Make Improvements" January 21, 2020 5.0 I loved nCino. I was the Admin and daily user and I always looked at new ways to use nCino to improve some of our processes. Pros nCino is a very powerful tool to use. There are endless ways to use the program and can always find a way to create new and seamless processes. Cons At the begining stages when items had to be custom built they eventually needed to be removed and install their newest version in order to continue to get updates. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We switched when we started using Salesforce becasue we new this would be a great match. Review Source BB Brayden B. Underwriter Banking Used the software for: 2+ years ### "Great for underwriting!" January 20, 2025 5.0 Does what I need it to in a clean format Pros Ease of use, has the majority of features I need. Cons Lack of customization/adjustability for some features Review Source IW Ian W. VP, Director of Retail and Business Banking Banking Used the software for: 2+ years ### "User Review" July 19, 2024 5.0 Smooth working system, we had a rather complex process that was easily managed by the nCino team. Pros User friendly, customizable yet great out of the box. Solid support from nCino team. Cons Have not run into anything that could not be adjusted to our liking. Review Source VR Verified Reviewer Partner, Underwriter, Analyst Used the software for: 2+ years ### "Its a CRM that all banks can benefit from. It is a very robust tool, that can be intimidating ." February 5, 2018 4.0 The ability to track loans from beginning to end is extremely helpful. The spreading tool could be more user friendly. Pros The ability to capture the entire loan process, from origination through closing. The customer support is very helpful as well. Cons It is a very robust CRM, that takes a lot of training and practice to become efficient at. The old interface was frustrating; however the new interface is more user friendly. nCino needs to move all of their products to the new interface. Review Source VR Verified Reviewer Commercial Credit Underwriter Banking Used the software for: 6-12 months ### "Ncino provided our new Underwriting platform" April 21, 2021 4.0 Overall Ncino is improving our underwriting capabilities. Pros Ncino has helped to integrate all of our systems into one in which all systems feed into this new underwriting platform. It took some training, but it is much more integrated and helps reduce the number of programs we have to have open at once. Cons There is some training involved and there are only so many features that can be built in, but overall minimal complaints. 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