Waypoint Group


5 / 5
1 review

Who Uses This Software?

TopBox is designed for small-to-medium businesses (SMBs) with annual revenue less than $500M in the business-to-business (B2B) space. Goals = enhance customer relationships, reduce churn, ID upsell.

Average Ratings

1 Review

  • 5 / 5

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support

Vendor Details

  • Waypoint Group
  • www.topboxtech.com/
  • Founded 2008
  • United States

About TopBox

Based on our hands-on consultative work over 20 years, we developed TopBox, the turnkey B2B customer feedback solution for SMBs, to shine the light on customer expectations, gaps, & opportunities, facilitating appropriate action across your company. Out-of-the-box reporting designed for B2B includes account-level feedback, benchmarks, longitudinal trending, & financial linkage for actionable insights that deliver results in 30 days or less. Streamline your program & earn 9X ROI w/TopBox!

TopBox Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

TopBox Reviews

Net Promoter Score (NPS) Survey for SaaS Customers

Jun 29, 2015

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Intacct adopted the TopBox solution for our NPS Surveys for multiple reasons to improve the strategic and tactical elements of our survey process. The TopBox team brings extensive survey expertise to the table which aided our team in designing a more comprehensive and well-executed NPS survey process, including participant selection, communication frequency, survey design, survey execution, survey follow-up, and analytical reporting. We have been working with the TopBox team to integrate to our Customer Success solution via a SFDC integration with TopBox and the process of designing and building the integration demonstrated the TopBox team's deep understanding of their expertise from both technology and best practice perspectives as well as their approach to consultative relationships with their clients. They are a pleasure to work with and I highly recommend TopBox as not only a fantastic survey solution but a wonderful consulting partner to work with in the survey space.