# Looop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Looop the right Onboarding solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/140975/Looop/reviews --- Looop 4.9 (105) [View alternatives](https://www.capterra.com/p/140975/Looop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Looop Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews RG Rafael G AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Looop looks really fun and has really great features.“ September 20, 2024 RG Rafael G AnalystBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It had the recipe to make a boring experience, but they absolutely didn't.“ September 20, 2024 JL Justine L Director, Learning & DevelopmentMarketing and Advertising, 201 - 500 employeesUsed the software for: 6-12 months. “The UI is clean and intuitive, content creation is fast and easy, and access to analytics is AMAZING. If I had to choose, my absolute favorite feature would have to be campaigns - creating custom slack messages and emails that are triggered and sent to users within a group, who meet a specific criteria, has been a game changer.“ December 15, 2021 SA Sam A L&D ConsultantRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “There isn't a lot I dislike but as a young company there have been a few bugs to fix and some of the integrations have taken longer than expected but none of this really impacts my positive view of the tech or the company.“ August 12, 2021 Georgina S Head of HRUtilities, 201 - 500 employeesUsed the software for: 1-2 years. “The search function is amazing so if you are using this as a knowledge bank it is like having your own personal Google“ May 24, 2022 HG Hannah G Communications SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “Colleagues sometimes miss emails as they can go to junk or spam.“ July 6, 2021 LA Lisa A People Development Manager Hospitality, 501 - 1,000 employeesUsed the software for: More than 2 years. “We personally use it as a hub of information, an engagement tool for our teams and a learning tool for our new starter process.“ June 23, 2021 GJ Grace J Curriculum and Training ManagerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “We had a little difficulty with the CSV bulk uploads at the beginning - sometimes an error message would pop up, but it wouldn't be clear from the message what the issue with the file was.“ November 4, 2020 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter P. Training & Development Specialist Marketing and Advertising Used the software for: 1-2 years ### "Always in the Looop" August 11, 2021 5.0 Looop has been great. Overall, we have more engagement with our training resources than ever before. Everyone in the company knows what Looop is and knows they can navigate they're on their computers or with the mobile phone app. Looop has also made it so easy to communicate important updates and compliance training needs. Pros Looop is easy to use and easy to manage. Not only is the platform easy to navigate when creating new content, it is compatible with a variety of sources (images, videos, SCORM, AIC, and more). Cons I can't say I have any "cons". Anything I wish it had, or want it to have, it will have. The Looop team stays in contact with their users and responds to all feedback and requests. Anything I wish it had; I know it will in new releases coming soon. Reason for choosing Looop Other products where much more expensive and where limited to what they decided you needed. They were overly complicated, had features that we did not need and would never take advantage of. Looop is the only one I felt asked for feedback and how to improve. I may see a feature here and there on another platform, but Looop has everything we need in one platform giving me the freedom to use it as we need to. Review Source PD Penny D. Head of HR Health, Wellness and Fitness Used the software for: 6-12 months ### "Looop revolutionized mandatory training " July 5, 2021 5.0 Looop has revolutionized mandatory training . Previously a dry and dull process for our team, now its supper easy to use, great user experience, has saved us time, automated loads of processes and made our materials looks great! Pros Its easy to use, great support from the team, automated a lot of processes, great user experience and has transformed our mandatory training system Cons Some of the analytics terminology is new to use Alternatives considered [eloomi](https://www.capterra.com/p/150609/eloomi/) Reason for choosing Looop Seemed easier to use, cheaper and better support Review Source VR Verified Reviewer Learning and Development Coordinator Newspapers Used the software for: 6-12 months ### "Looop is user - friendly for those both receiving and creating content." March 14, 2018 4.0 Looop is still developing and therefore does 'break' on a fairly regular basis. The team are always quick to rectify the situation however, if one of users can't log on in their first attempt often they won't bother again. Pros It allows others in the business to create their own content, utilising knowledge experts and encouraging peer-to-peer learning. In a busy work environment where people don't necessarily have the time to participate in off-the-job training, Looop provides a quick & simple way to share knowledge and engage people in learning and development Review Source John M. Head of commercial learning and development Media Production Used the software for: Less than 6 months ### "Finally a system for learning which is built by people who know and understand L&D. " December 9, 2021 5.0 We did not need another LMS. There was demonstrable evidence to suggest people were not engaging with the one we had. We had to think radical. Looop worked with us from the start and not against us. At no point have they tried to sell "additional functionality". They even encouraged us to consider other options to get what we needed. I cannot thank this team of people enough for helping me and the organisation I work with, deliver a place for the knowledge our people have asked for, which is accessible, however & whenever they want. Pros Looop has so many outstanding features. From the help/chat function to the usability for our learners. It simply does what any L&D professional has wanted to do for so long. It stops knowledge being hidden in endless courses, positions knowledge in the way people need it, when they need it and finally moves L&D out of the shadows of ambiguity by providing analytics and insights into how the platform and resources are being accessed and applied. Cons There is nothing I liked least. It really has surpassed all my expectations and just keeps on improving. Reason for choosing Looop By far the best of the many options we explored. If any L&D professionals are looking to change the way your organisation learns. Start your journey here. Review Source Chris G. L&D Specialist Financial Services Used the software for: Less than 6 months ### "A fresh look at learning and resources " October 8, 2021 5.0 We are now working in a hybrid way and need to provide access to learning resources to different groups of people in different localities. Looop allows us to do this. We are also centralising our learning offering within the organisation and creating a central place to access and update resources Pros TLDR review - Easy to use interface, responsive customer service that continually works in partnership with you, innovative features. The campaigning feature is the first of its kind I have seen in an LMS. Having used different LMS, Looop has reawakened my passion for designing, creating and sharing online resources. Their system is intuitive, reporting functionality is robust and our users are engaged with the system. The Looop team will continually support you throughout your journey with Looop. Some LMS providers will communicate with you when you are in the sales pipeline and then you hardly hear from them once you have bought. Not so with Looop, there is a real sense of community within the customer base where best practice is shared. Integration with our IT system was relatively easy and we had loads of support Cons Understanding some of the filters when sharing resources within campaigns takes a while to understand Alternatives considered [Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Looop Their customer service is outstanding Review Source Amanda W. Wine Educator and Project Manager Used the software for: 6-12 months ### "Looks great, easy to use, support is fantastic" November 30, 2017 5.0 We're using Looop as part of our blended approach to training - upskilling both our colleagues and our customers with bespoke online and in-person learning experiences. It's important to us that we create solutions that reflect the needs of every learner group. The ease of creating content means that we aren't restrained by a one size fits all model. Every customer or department can have content tailored to their needs. The way Looop is structured means learners can access the resources they need when they need them. This helps us to prep people before workshops and to provide valuable resources afterwards to cement learning and provide immediate answers back in the workplace. We can continue to support learning in a way that we have not been able to do before. Pros The support and guidance from Looop has been fantastic. Their approach and techniques for writing simple and genuinely learner-focused content have been inspirational. Looop have guided us on a journey taking material and experience from face to face training to create simple yet effective content that works brilliantly online. The platform is really straightforward and easy to use so once you have content written and images/vids made you can have it uploaded for users to access in no time at all. Our audience are mostly accessing learning on the go so the app was a really important feature for us. It looks smart and is easy to use. Review Source Lexie H. L&D Advisor Utilities Used the software for: Less than 6 months ### "Looop helps us meet the needs of our modern learners with it's simple user experience design" July 6, 2020 5.0 Looop have been great to work with and are real advocates for their product – even the onboarding experience for admins,is built using Looop. The team at Looop provide great customer support whenever it's needed – they're knowledgable, straight-talking and friendly. Pros Looop's user interface is built in a way that a modern learning platform should be – simple and intuitive for both the people creating the content, and the people using it in their day-to-day roles. To add to this, having the ability to build resources within the platform means that we can respond to business needs quickly, without compromising on quality. Combine this with a powerful search function on the user side, and it's easy for people to find the information or help they need, wherever and whenever they need it. Cons Looop is device responsive, and so when building resources within Looop it would be useful to have the ability to preview content with varying screen sizes. This would help make sure learners have an equally high quality experience on all devices. Review Source Julia B. Head of Customer Training Used the software for: 1-2 years ### "This platform has been fantastic for meeting our needs" March 9, 2018 5.0 Off the back of using Looop we have found a home for all of our content, which is accessible to our users and can be accessed on the go. A perfect solution for what we need, and it helps that the support team are always quick to respond and implement changes Pros It's hugely user-friendly, it is easy to create and amend content. Navigation is easy, and the content is displayed in a very clean manner. The support team are really helpful, and they run the software dynamically, making adjustments to your needs which is great for us Cons For our needs it would be great if we had the functionality to input text boxes for our users to write in, which we could then download, and also host PDF documents Review Source Aisling W. Head Of Academy Internet Used the software for: 2+ years ### "Great personal experience" December 13, 2017 5.0 This has allowed us to truly shift the learning culture in our organisation to a resource first approach. The team at Looop are so supportive and work really closely with us to make sure our learning has a great impact. Pros Looop has been a great platform for us- there are lots of reasons for this, but one of the strongest is around ease of use. It is so intuitive and in an incredibly short time we can get people up and running using Looop. It helps us to bring learning to our people really quickly, exactly when they need it. Review Source Merregan B. Talent and Development Co-ordinator Internet Used the software for: 1-2 years ### "Amazing, its really easy to use and create our own content - the team at Looop are really helpful. " March 13, 2018 5.0 We can distribute our own content to all colleagues really easily and then track the engagement with really great analytic tools. Pros I like how easy it is to create our own content that's unique to our company and then distribute it to all colleagues. We also really love the analytic tools that allow us to track engagement. Cons The homepage could use some work to look more appealing and could maybe do something to make it more obvious what resources are in each work space. Review Source AC Alice C. Digital learning specialist Banking Used the software for: 2+ years ### "A great platform, progressive, adaptive and a great addition to our people ecosystem" July 9, 2020 5.0 Overall, we are trying to improve the way we provide performance support so providing resources to people that helps them to overcome challenges quickly whilst they do their job rather than take them out of their workflow. This is a great platform to help us to do that with the campaigns and the way it integrates with our other products. More specifically we are improving our Mandatory training with Looop, to make this information look and feel on brand and easy to apply. The content we are able to create on Looop internally is a far cry from Compliance resources you get traditionally and makes it easier to get people to care about the right things when they join a regulated company. Pros The integration with other platforms in our people ecosystem was easy, they provided everything we needed to be able to pull the data we needed and to set up automation. It was an easy platform to introduce to the business from a technical perspective. The usability of the platform is great, it makes my life easier working with content creators as the way you build content is simple. The Learner UX is great too, the feedback on the look and feel has been great from our people. The platform offers a simple function of resources at when you need them, it mirrors the way we learn in everyday life and its clear how you can support an organisation by reacting to challenges quickly with Looop. The Campaigns functionality is really awesome as you can create learner experience which really improves the way you support things like onboarding over a three month period. The working relationship with Looop is great, they are progressive and adaptive and they respond to ways to improve the platform. You can make your learning resources completely on brand and it fits really well as part of our people ecosystem. Cons The events functionality could be improved to be just as slick as the rest of the platform for example, being able to send invitations straight to slack or Google calendar. Also the accessibility options could be improved. Reason for choosing Looop Mainly because of the relationship we knew we'd have and how we could help to improve the product together. We didn't feel like a number, we felt like a valued customer and that our opinion counts. Review Source JL Justine L. Director, Learning & Development Marketing and Advertising Used the software for: 6-12 months ### "I absolutely LOVE looop! It is by far the BEST LMS I've ever used." December 15, 2021 5.0 Pros Honestly, EVERYTHING! The UI is clean and intuitive, content creation is fast and easy, and access to analytics is AMAZING. If I had to choose, my absolute favorite feature would have to be campaigns - creating custom slack messages and emails that are triggered and sent to users within a group, who meet a specific criteria, has been a game changer. Looop's client services team is also one of the best that I have ever had the pleasure to work with - they are super friendly and quick to respond. Cons Nothing! There is not a single thing that I dislike about Looop. Looop is constantly engaging their client base for feedback and they are always improving. They even host monthly knowledge shares for Looop users to learn from each other. Alternatives considered [Lessonly](https://www.capterra.com/p/140809/Lessonly/)[Juno Journey](https://www.capterra.com/p/204524/Juno-Journey/)[Wisetail](https://www.capterra.com/p/133879/Wisetail-LMS/)[Skilljar Customer Education](https://www.capterra.com/p/136412/Skilljar/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) Review Source HG Hannah G. Communications Specialist Hospital & Health Care Used the software for: 6-12 months ### "Looop has been a great tool for communication with colleagues" July 6, 2021 4.0 Our organisation uses Looop primarily as a communications tool, rather than a learning and development tool. It’s been extremely useful as an internal communications platform and employee intranet. It allows us to keep our colleagues up to date with the latest news and information they need to know and keep them engaged with business updates and activity. We have found the team at Looop to be extremely helpful and responsive; as Looop is not built to primarily be a communication tool, we sometimes find that areas of the software do not work as effectively for our uses however, the team are always very happy to try and fix these issues or find a way for us to work around these obstacles. Pros Workspaces have worked very well for us, so that different areas of the business can access information relevant to them. Campaigns as a means for updating colleagues immediately has been great and they have the choice to receive these to personal or work email addresses. Cons Colleagues sometimes miss emails as they can go to junk or spam. The language used on Looop takes a bit of getting used to and getting images to fit on the banners can be difficult. Review Source JM Jeremy M. Head of Learning & Development EMEA Management Consulting Used the software for: 6-12 months ### "No need for any other LXP" September 9, 2020 5.0 It has been great. This is the second time I have implemented this system into an organisation I've worked for. This time round we did an in depth due diligence process and Looop still came up best. Although we are still building moment with the platform, initial results are very promising. You will also not get a better customer service from \[SENSITIVE CONTENT HIDDEN\] and the team. A+ Pros Looop is a contemporary performance platform that allows learners to easily access great support resources when they need it during the workflow. The mobile app is great for those who don't always have access to a desk top. The analytics function is insightful and creating content is a breeze. The functionality is slick and the customer service is the best I've had from any vendor. Engagement issues are a thing of the past. The best bit? - the price! Cons For us the events management function is a little basic but you aren't buying Looop to manage your classroom based events, you're buying Looop to create and deliver great resources to your people. Reason for choosing Looop User experience Ease of navigation Ease of content creation Customer service Aftercare Price Review Source CC Colleen C. Instructional Designer Insurance Used the software for: 6-12 months ### "New to Looop, but impressed with it" April 12, 2021 5.0 Overall, the experience with Looop has been an extremely positive one. They have helped us to really think about learning in a different way and incorporate not only change management but communications into learning initiatives. The customer service has been exceptional in helping us really think through what we are trying to accomplish and how the system might help facilitate achieving those goals. Pros Looop really thinks about corporate learning in a different way, which has helped us to start thinking about employee learning in terms of who needs to know and do what. The platform also integrates with where our employees are working allowing for learning to happen in the course of daily work rather than being something the employee has to step out of their daily workflow to find. Cons Looop's platform is still being developed and while their developers are open to feedback and ideas from clients, there is some functionality that would be useful to have that is still being built - Zoom integrations, bidirectional messaging, etc.. Review Source EA Eva A. L&D Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Super user friendly software that transferred how I do L&D " June 7, 2019 5.0 It helped me to make onboarding a truly blended-learning experience. It has helped to establish and keep best practices alive. It saves me a lot of time, so the classroom sessions become very tailored and activity-based. Pros Looop has absolutely transformed the way I run the L&D Department at my company. It is extremely user-friendly and quick. There no HTML coding knowledge needed to create resources basically works like a word document. It really helped me to solve the issues with spending too much time in the classroom delivering content and for people forgetting what they have learned. By being able to recall every resource at the point of need it is a lot easier to establish and keep alive best practices in the business. It has also saved me a lot of time, so I can spend the face-to-face sessions on actually embedding learning through activities and also on performance coaching conversations. This has made a massive difference in terms of the support I can provide for the business. The analytics function helps me to stay focused on real issues, the search function is basically an automated and continuous learning needs analysis. Cons I couldn't list any dislikes. I find it that it was the perfect technological tool to solve the issues I was having with L&D. Review Source TR Thomas R. Used the software for: 1-2 years ### "Best method for us to distribute our online learning to employees" October 10, 2016 4.0 About one year ago our company was using more than 5 different learning platforms to distribute trainings to the 6500+ employees. My task was to simplify this and find a platform flexible enough for us to use for all our online learning needs. I did a long audit of many different platforms available. I ended up shortlisting 3 platforms which were all equally good except Looop was better. We ended up selecting Looop because they understand where the future of learning is going, great value for money and the team is great to work with. Nice guys and working really hard to make it happen. We have now shut all our other learning platforms down and are focusing all our energy to integrate the trainings into Looop. These trainings include; Digital capabilities, Management trainings, Sales trainings, Compliance elearnings, Performance management, Customer service onboarding... the list goes on. Our employee's really like the way it works as it's easy. So far so good one year down the road. We're looking forward to seeing how they develop! Pros Easy to use Future potential Analytics Simple design Cons Search Review Source VR Verified Reviewer Director of People and Organizational Development Computer Software Used the software for: Less than 6 months ### "Highly recommend using Looop" November 1, 2021 5.0 Pros Looop is incredible easy to use, making the barrier to entry for our learners very low. I've worked with sticky LMS's in the past that have prevented learners in the business or clients from being able to just hop on and begin learning/find what they need. Cons No cons -- everything about Looop is great. Their customer service is also top notch. Review Source MO Mike O. Development Partner Retail Used the software for: 2+ years ### "Great learning partner, would certainly recommend to others" September 17, 2019 5.0 Pros Looop have been a great partner to ASOS. They've worked with us very closely to create our learning environments and constantly ask for feedback for new features that could be included in the platform. I honestly don't know if learning would be the same at ASOS without Looop. Cons What's not to like? As mentioned if there are any bugs or even better ifs, Looop are always happy to add to the backlog. Review Source VR Verified Reviewer Recruiter Information Technology and Services Used the software for: 6-12 months ### "Very fresh approach to L&D" November 16, 2018 5.0 Pros I’ve used several LMS’s in the past that simply didn’t cut the mustard, however the team at Looop have a very novel approach in the way that they design and think about learning content. It has really helped us to think much more about the user experience, and how we can actually help people to become better at their day jobs. Cons The team do really challenge traditional thoughts towards training and creating learning content which can be difficult to get your head around at first, but you do soon realise that they’re completely right and we can be impacting people’s working lives so much more if we do it in the right way. Review Source JM Jamie M. Learning and Development Business Partner Retail Used the software for: Less than 6 months ### "Customised resources, delivered when the user needs them, to their inbox!" September 13, 2019 5.0 Pros We're working with Looop to support transformation in our L&D offer across our office functions. As a business that grows and changes rapidly and wanted a digital learning solution that supported people with learning resources, when they need them; and to deliver key learning and messages in manageable chunks instead of 'online courses'. It's early days for us but we have immediately seen increased engagement in our induction process and we're able to get consistent, on brand messages out to everyone who joins us using the campaigns function to automate the process. The UX on the mobile and desktop sites is spot on and like nothing else I've come across in the market; and the ease of creating the resources allows the job of the L&D team to be focused on performance improvement rather than content creation. Cons There are minor improvements that could be made which the Looop team are receptive to hear our thoughts on and quick to fix any small issues we've had. Review Source JS Jennifer S. Head of Learning and Development Retail Used the software for: 6-12 months ### "Simple to use, intuitive and looks good! " November 19, 2018 5.0 So far, the team have been friendly and 'on brand' in terms of the kind of people we like to work with at OB e.g. real, approachable and honest. The costing has all been accurate and fair which has made it a breeze when getting sign off from those who hold the purse strings! Everyone who has used it so far has found the platform easy to access and navigate and the stores in particular love having regular content to sent to their mobiles. Pros As a growing brand who designs all their own content in house, Looop is the perfect (affordable) platform for us to move some of our training content online. The team are super helpful - replying to any queries we have sometimes within the the hour and always able to resolve any issues we may be having using the platform. Cons We are yet to have any issues at all using Looop. Review Source VR Verified Reviewer Product Development Manager Hospitality Used the software for: 1-2 years ### "Super user friendly and intuitive" March 20, 2018 5.0 Pros Whilst the tool is so easy to use and simple to create really engaging digital resources, the team are always on hand to help and provide their years of expertise. Cons I really struggle to think about anything that I actually dislike about this software. Great tool all round. Review Source JH Jay H. Corporate Sales Trainer Construction Used the software for: 6-12 months ### "Looop's automation saves time" July 9, 2020 5.0 Looop can automatically follow up regarding past due items and notify other stakeholders when items are critically past due. This automation saves time in tracking and reporting. Pros Looop's automation, analytics, and reporting are far superior to our previous platform. Cons The initial design of campaigns for specific user groups was a bit time consuming, but that would be the case when converting to any new platform. Review Source JW Jen W. Senior International L&D Manager Broadcast Media Used the software for: 1-2 years ### "Mobile-friendly, modern and completely customisable learning app!" February 15, 2017 5.0 Really easy way of creating bite-sized learning in an engaging format that's mobile-friendly. We've had great feedback from our learners, who find Looop much more intuitive to use and a lot less corporate in style than an LMS. The guys at Looop are constantly involving it and incorporating user feedback so I think we'll see the features & functionality get even better. Occasionally we've had a few bugs but the tech guys have resolved them pretty quickly too. Review Source Similar Products Featured