# Countly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Countly Software - reviews, pricing plans, popular comparisons to other Web Analytics products and more. Source: https://www.capterra.com/p/140992/Countly/alternatives --- # Countly Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Countly ## What is Countly? Countly is a privacy-first, AI-ready analytics and customer engagement platform designed for organizations that demand full data ownership. Unlike traditional SaaS analytics tools, Countly allows you to deploy on-premises or in a private cloud, providing complete control over your data, compliance, and security. Teams use Countly to understand user behavior, optimize product experiences, and automate customer engagement, all in real time and across every device and channel. With flexible tracking, customizable dashboards, and a modular architecture, Countly scales with your product, ensuring long-term autonomy without vendor lock-in. Built for privacy. Designed for flexibility. Ready for AI-driven innovation. ## What is Countly used for? [Web Analytics](https://www.capterra.com/web-analytics-software/)[Mobile Analytics](https://www.capterra.com/mobile-analytics-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Countly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://count.ly/&name=Countly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Countly 4.6 (19) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (19) Ease Of Use 4.6 (42) Value For Money 4.7 (17) Value For Money 4.6 (30) Customer Service 4.9 (18) Customer Service 4.7 (25) ## Countly alternatives [4.3 (329)](https://www.capterra.com/p/119119/Domo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Heap](https://www.capterra.com/p/147216/Heap/) [4.5 (42)](https://www.capterra.com/p/147216/Heap/reviews/) Starting price $24000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147216/Heap/) [Fullstory](https://www.capterra.com/p/153721/FullStory/) [4.6 (67)](https://www.capterra.com/p/153721/FullStory/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153721/FullStory/) [Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164713/Smartlook/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Conversion Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Reporting & Statistics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Countly 69 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Set-up notifications and alerts for mobile apps. Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Verify the identity of users/devices to enable secure access Create backups and provide methods to recover deleted/lost data Track visitors'/audience's responses across web pages and other optimized content Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Analytics that breaks the data in a data set into related groups/categories. Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Method of analysis that visualizes the series of events that lead towards a defined goal. Geographic location of visitors determines behavior of the software Establish measurable goals and objectives and track their progress over a specific period of time A visual display that uses a color spectrum to show how visitors interact with areas of a web page Track user activities and events within an application. Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey Manage and support multiple languages Schedule when notifications are sent Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Adjust communications based on previous interactions or personal preferences Streamlining repetitive tasks and activities through automated and predefined workflows Capture, organize and track product-specific data and information in a centralized location Trigger clickable pop-up messages Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Allow users to access multiple services after entering their login credentials once Set-up SMS-based notifications and alerts for mobile devices. Track the amount of time users spend on websites Track and interpret metrics on the usage of company resources Monitor user activity through engagement methods Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Graphical representation of data or processes Collect and analyze traffic data about website visitors Track and analyze information regarding website visitors An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (19) 4.4 Based on 19 reviews ## Pricing Value for money 4.7 (17) ### Starting price Contact vendor for pricing Free trial available Value for money 4.7 (17) 4.7 Based on 17 reviews ## Integrations [ Adjust](https://www.capterra.com/p/156559/Adjust/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 19 reviews Filter by rating 5(14) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent ME Mertkan E. Web Platforms Supervisor Banking ### "Mertkan Elpeze" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 Pros Thanks to Countly, we can perform reporting and analytics processes quickly. Cons Administration panel should be simplified a little more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MÇ merve c. Marketing Communications and Web Platforms Management Unit Head Banking ### "Happy with Countly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 10, 2022 Pros user friendly, good customer service... Cons there are always some bugs in the application:) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EÖ Emre O. CO-FOUNDER Education Management ### "BAD UX & SYSTEM PERFORMANCE vs GOOD REPORTS" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 9, 2022 Page load speed is deficient. It is challenging to get the result of complex queries. For some months, we experienced data loss because the system crashed. Pros User behavior analysis is the powerful side of County. Cons low user experience and system stability. Alternatives considered [Amplitude](https://www.capterra.com/p/158741/Amplitude/) Reasons for choosing Countly A Turkish company & Ability to store information on our own server & price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Paulius G. Software Architect Financial Services ### "Best platform available for on-premise mobile and web app analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 It's been a fantastic solution and platform for our mobile and web applications. Provides important metrics and data we need to understand how apps are being used, helps use prioritise and see health of our features. Has an overwhelming amount of features available for on-premise access with full data ownership and control, something that is rare in current Cloud focused times. A significant noticeable characteristic of the company is their engaging enterprise customer support, which is always ready to help with questions and challenges, as well as inform about upcoming features. Pros On-premise deployment option. Significant amount of features, controls and options to customise the platform. Push notifications management. Raw data access and performant APIs. Wide variety of analytics tools to work with data. User profiling with custom attributes. Privacy and compliance controls. World class customer support and relationship management. Cons Dashboards customisations Cross-app data overviews and data aggregation in graphs Upgrade process could be smoother and easier to automate Switched from [Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/) The platform was very unintuitive to on-board the applications and include into light way approach of development workflow. Reasons for choosing Countly Countly had far more features, more intuitive UI, full API support and raw data access, as well as more competitive and adjustable pricing model for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zeynep Meric U. Marketing Manager Computer Software ### " A very cost-effective and comprehensive analytics platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Great to boost customer engagement and retention. Can seem complicated at times but their support is excellent and quick to respond. Pros Push notifications and User profiles - These features have improved our customer engagement activities and boosted retention. They also have a number of custom plugins which we add as per our teams' analytics requirements. Much more cost-effective than going for a standardized solution from others, especially with the features that different teams can use. Cons Documentation is a bit complicated and can be easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Murat D. CEO Computer Software ### "Excellent detail in data and data-privacy focused" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2020 Perfect solution to get detailed customer and product data without worrying about data privacy issues thanks to their self-hosted option. Pros The detail in Countly's data is great. The drill and segmentation features make it easy to get the right data without the complications. The feedback and user profiles features have been great to understand our customers in a lot of detail and shape the product to meet their expectations. Cons Occasionally ran into event tracking issues, but nothing that a quick response from their customer support team didn't resolve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Product Owner Information Technology and Services ### "Comprehensive Analytics for our Mobile Apps" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2020 Thanks to Countly we finally have insights on how users are using our applications allowing us to improve the user experience and improve the retention. Pros Possibility to track multiple Mobile and Web Apps, scale wit huge number of users, a lot of features useful to understand the behaviour of your users (Messaging, A-B Testing, remote config, ...). Support ist first class, they answer in no time! Cons Documentation could be better (e.g. use cases, tutorials), is not always easy to navigate it, but they are happy to answer to all your questions! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Renan A. Digital Expert Banking ### "A good tool with pros that outweigh the cons" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 3, 2020 Pros \- Support is fast, attentive, professional, and available in different channels - Scalable & customizable in several aspects - GDPR compliant - Several plugins and SDK can support a wide range of use cases - Self host possibility (100% data ownership) - Effective in tracking the user journey Cons \- The UI is unintuitive - Although it is a web and mobile analytics tool, it lacks omnichannel functionalities - The documentation can be hard to navigate through (specially from a business perspective) - You learn more from competitors\` video tutorials than Countly\`s - Automated reports are not optimal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Leon L. Software Engineer Entertainment ### "Powerful Analytic" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 18, 2020 Pros It shows the device profile accurately and the event segmentation is flexible to customize your needs. Cons The events count is incorrect occassionally. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD stephen d. Technical Delivery Manager Telecommunications ### "Count.ly is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2019 Pros Lots and lots of deep data for your to peruse. There is so much in there we haven't scratched the surface yet. Looking forward to digging into customer usage patterns, device usage, etc. Cons no issues so far. support did a great job if we needed any help or questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140992/Countly/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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