# MiVoice Business Solution Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MiVoice Business Solution Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/140996/MiCloud-Connect

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# 

 MiVoice Business Solution Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MiVoice Business Solution

## What is MiVoice Business Solution?

MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance. The entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model.

## What is MiVoice Business Solution used for?

[Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 283 user reviews

Reviews sentiment

Positive

82%

Neutral

13%

Negative

5%

Pros & cons

Intuitive and user-friendly experience

Comprehensive communication features

Frequent connectivity and stability problems

Starting price

$20.99

Other, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MiVoice Business Solution

4.2 (283)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$20.99

Other, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (273)

Ease Of Use

4.8 (855)

Value For Money

3.8 (124)

Value For Money

4.5 (767)

Customer Service

3.9 (206)

Customer Service

4.6 (786)

## MiVoice Business Solution alternatives

[4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

## Pros and Cons

Intuitive and user-friendly experience

86% positive reviews out of 72

Most reviewers describe ease of use as a major benefit, simplifying daily tasks and administrative operations.

Frequent connectivity and stability problems

63% negative reviews out of 49

Most users comment bugs and issues cause outages, connection failures, and disruptions requiring frequent troubleshooting.

Comprehensive communication features

76% positive reviews out of 33

Most reviewers indicate the product offers a wide range of useful features supporting varied business communication needs.

Streamlined phone system management

100% positive reviews out of 27

Most users report phone setup is straightforward, enabling easy configuration and management for staff changes.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Caller ID

3.8 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Routing

3.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

3.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Reporting/Analytics

4.0 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Activity Tracking

3.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Track and document all activities across devices, networks, and other systems

Call Monitoring

4.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

MiVoice Business Solution 52 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Ability to make voice calls within the system

Audio/Video Conferencing

Record audio and/or video

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Manage, store and organize emails within the system or via third-party apps

Public or private sharing of digital files such as documents, audio/video, images, and more

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Record the audio of phone conversations for quality assurance purposes

Telephone system that allows users to connect internally as well as place and receive external phone calls

System calls multiple numbers at once and connects the agent to the first number that answers

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Arrange tasks based on the level of priority or urgency

Monitor wait time and abandonment for incoming requests that have not been routed

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Record live video calls to play later

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Profiles of users providing basic information

Record and playback video calls

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.2 (269)

4.2

Based on 269 reviews

## Pricing

Value for money

3.8 (124)

Free Trial

Basic

$20.99

Other,Per Month

Value for money

3.8 (124)

3.8

Based on 124 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (206)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (206)

3.9

Based on 206 reviews

## User reviews

Overall rating

4.2

Based on 283 reviews

Filter by rating

5(108)

4(116)

3(45)

2(10)

1(4)

Mentioned topic

Sorted by most recent

DG

david g.

telecom

Utilities

### "MiVoice business solutions rock!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 25, 2025

it was a great experience and the system runs great.

Pros

Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain.

Cons

pricing was high and lots of different licenses that we thought were included for specific items.

Switched from

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Avaya was aged and old hybrid system was going to need a "forklift" upgrade so looked at other providers.

Alternatives considered

[Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)

Reasons for choosing MiVoice Business Solution

Call center\\ACD part of Cisco did not look very granular for settings and not as clean.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EB

Eddie B.

Directeur

Computer Networking

### "Simple d'utilisation"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

2/10

January 4, 2025

Solution telephonique et collaborative simple d'emplois Integration et interconnexion avec pabx mitel

Pros

Interconnexion avec Pabx Mitel (dans notre cas A5000

Cons

Cout de la licence élevée, administration à simplifier légèrement

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Sylvain B.

RSI

Biotechnology

### "Le 4x4 de la téléphonie d'entreprise."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 8, 2024

Pros

C'est le tout-terrain de la téléphonie : numérique, analogique, VoIP !!!

Cons

La compatibilité avec certains produits et équipement.

Switched from

[NX](https://www.capterra.com/p/232212/Siemens-NX/)

Notre prestataire voulait, à l'origine, nous faire prendre 3CX mais s'est adapté à notre demande et besoins pour nous proposer MiVoice.

Alternatives considered

[3CX](https://www.capterra.com/p/158704/3CX/)

Reasons for choosing MiVoice Business Solution

Pour la polyvalence et les exigences de la Direction.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ZH

Zachary H.

Operations Support

Retail

### "Works Well For Basic Functionality"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

6/10

May 30, 2024

Pros

Very consistent with little downtime once setup is complete. It is able to solve for a variety of solutions and situations.

Cons

Menus and setup can be difficult with areas seeming to be programmed different from other areas in the same system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Sammy D.

Planner

Transportation/Trucking/Railroad

### "MiCollab Revieuw"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 15, 2024

Pros

Het overzichtelijk en gemakkelijk kunnen bereiken van contactpersonen die in outlook aan je account zijn gekoppeld

Cons

Het gebeurd wel eens dat de koppeling tussen outlook en Micollab opnieuw ingesteld moet worden om je contacten te zien.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Adam B.

Director

Government Administration

### "MiCloud Connect is extremely easy to use."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

January 2, 2024

Pros

I like being able to have my calls from my office automatically forward to my cell phone without the caller knowing my cell number.

Cons

There isn’t any feature that I would say that I like the least.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MJ

Marcel J.

Ingenieur

Electrical/Electronic Manufacturing

### "Die ersten zwei Sekunden jedes Telefonats fehlen"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

May 5, 2023

Pros

Das es ein Tool für das Weitereleiten meines Arbeitstelefons ist. Das Telefonbuch.

Cons

Verzögerung bei Anrufannahme, copy - paste von Telefonnummern mit Bindestrich oder Slash führt zu Fehlern. Bedienung der Software unterirdisch. Personalisierung unterirdisch.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NK

Nikolai K.

Konstruktion

Electrical/Electronic Manufacturing

### "Tut wofür es da ist"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

April 26, 2023

MiVoice tut genau das wofür es da ist. Telefonieren klappt tadellos.

Pros

MiVoice ist eine tolle alternative zu einem reinen Telefongerät. Alles sehr Benutzerfreundlich.

Cons

Die Benutzeroberfläche von MiVoice wirkt etwas veraltet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NL

Nuno L.

Funcionario

Information Technology and Services

### "Software bom para atendimento na empresa "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 26, 2023

Pros

Mitel é muito bom para gestão do callcenter no entanto fora da empresa é complicado usar por vezes, existe alguma lag a usar a aplicação fazendo com que se fale e só se ouça passado uns segundos causando aqui alguma confusao entre o operador e o cliente

Cons

A aplicação para computador e telemovel tem alguma lag a falar fora do escritório, deveria ser algo a ter em consideração em futuras actualizações

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DG

Deolinda G.

Funcionaria

Information Technology and Services

### "Uma boa aplicação de complemento aos serviços Mitel "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

January 9, 2023

Pros

Fácil uso, apps para iOS e Android, facilidade com que se recebe chamadas fora do escritorio, transferencia de chamadas para outros colegas. Muito bom

Cons

Dificuldade por vezes na identificação de quem liga, algum delay na fala, falamos e só se ouve no outro lado passado uns segundos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/)

Popular comparisons

[Ringover vs MiVoice Business Solution](https://www.capterra.com/compare/140996-169627/MiVoice-Business-Solution-vs-RingOver)[800.com vs MiVoice Business Solution](https://www.capterra.com/compare/140996-208208/MiVoice-Business-Solution-vs-800-com)[Nextiva vs MiVoice Business Solution](https://www.capterra.com/compare/140996-175788/MiVoice-Business-Solution-vs-Nextiva)[3CX vs MiVoice Business Solution](https://www.capterra.com/compare/140996-158704/MiVoice-Business-Solution-vs-3CX)[RingEX vs MiVoice Business Solution](https://www.capterra.com/compare/140996-242188/MiVoice-Business-Solution-vs-RingCentral-MVP)[8x8 Work vs MiVoice Business Solution](https://www.capterra.com/compare/140996-187525/MiVoice-Business-Solution-vs-Virtual-Office)[Zoom Phone vs MiVoice Business Solution](https://www.capterra.com/compare/140996-208535/MiVoice-Business-Solution-vs-Zoom-Phone)

[GoTo Connect vs MiVoice Business Solution](https://www.capterra.com/compare/140996-163604/MiVoice-Business-Solution-vs-GoTo-Connect)[Ooma Office vs MiVoice Business Solution](https://www.capterra.com/compare/140996-174109/MiVoice-Business-Solution-vs-Ooma-Office)[JustCall vs MiVoice Business Solution](https://www.capterra.com/compare/140996-157853/MiVoice-Business-Solution-vs-JustCall)[Bitrix24 vs MiVoice Business Solution](https://www.capterra.com/compare/113540-140996/Bitrix24-vs-MiVoice-Business-Solution)[Dialpad vs MiVoice Business Solution](https://www.capterra.com/compare/140996-190976/MiVoice-Business-Solution-vs-Dialpad-Sell)[Weave vs MiVoice Business Solution](https://www.capterra.com/compare/140996-141842/MiVoice-Business-Solution-vs-Weave) 

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