# MiVoice Business Solution Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MiVoice Business Solution Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution --- # MiVoice Business Solution Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MiVoice Business Solution ## What is MiVoice Business Solution? MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance. The entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model. ## What is MiVoice Business Solution used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 283 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 5% Pros & cons Accessible and intuitive operation Comprehensive communication features Frequent technical disruptions Starting price $4.11 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MiVoice Business Solution?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mitel.com&name=MiVoice Business Solution) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MiVoice Business Solution 4.2 (283) VS. [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $4.11 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (273) Ease Of Use 4.8 (876) Value For Money 3.8 (124) Value For Money 4.5 (787) Customer Service 3.9 (206) Customer Service 4.6 (807) ## MiVoice Business Solution alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (460)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/) ## FAQs about MiVoice Business Solution Overview ### What problems does MiVoice Business Solution solve? MiVoice Business Solution solves inefficient business calling, difficult phone administration, and disconnected office communication by centralizing call handling, voicemail, presence, conferencing, and reporting in an easy-to-manage system. Receptionists, call center teams, HR admins, sales staff, and remote employees benefit most from faster call routing, simpler user changes, and better visibility across locations. Answer based on 130 reviews Overview ### Which roles and teams benefit most from MiVoice Business Solution? MiVoice Business Solution is most used by IT leaders, office managers, executives, and customer-facing teams that depend on reliable business communications. IT administrators manage telephony infrastructure and system performance, while sales, recruiting, and support teams handle calls efficiently. Executives and administrative staff use it to streamline internal coordination and client responsiveness. Answer based on 207 reviews Overview ### What company size and industries is MiVoice Business Solution built for? MiVoice Business Solution is designed for small businesses first, with 58% of reviewers from small companies, and Management Consulting leading industries at 12%. It also serves midsize businesses at 34% and enterprises at 8%, with additional use in Electrical/Electronic Manufacturing at 9% and Transportation/Trucking/Railroad at 6%. Answer based on 283 reviews Features and Usability ### What are the key features of MiVoice Business Solution? MiVoice Business Solution includes core calling features like PBX, VoIP, call routing, call transfer, voicemail-to-email, and call history. Differentiating capabilities include softphone access for remote work, CRM integration with click-to-dial, presence status, chat/messaging, and reporting with call statistics for supervisors and call center teams. Answer based on 109 reviews Overview ### Is it a good phone system for office and remote teams? MiVoice Business Solution works well as a business phone system for office, branch, and remote teams. It supports softphone calling, call forwarding, directory access, voicemail, and presence tools, but some administrators find setup clunky, internet dependence affects reliability, and certain features vary across devices and integrations. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does MiVoice Business Solution integrate with? MiVoice Business Solution integrates with Microsoft Teams for collaboration, calendar sync, and video conferencing. Reviewer mentions also reference Zoom alongside Teams in day-to-day collaboration workflows, indicating support for common meeting and communication environments used with the platform. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on MiVoice Business Solution? MiVoice Business Solution is generally quick to onboard for everyday users, with live online sessions, webinars, documentation, and videos available for training. Frontline staff often learn core calling features fast with minimal instruction, while admins and less technical users may need more time, follow-up training, and manuals to master advanced functions. Answer based on 16 reviews Getting Started and Support ### What customer support options does MiVoice Business Solution offer, and how do users rate the experience? MiVoice Business Solution offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as friendly, responsive, and effective for many issues, but experiences are mixed: some report long hold times, hard-to-reach agents, unresolved complex problems, and uneven chat quality. Answer based on 41 reviews Features and Usability ### How well does it handle daily call management? MiVoice Business Solution covers everyday call handling well with click-to-dial, call history, voicemail visibility, transfers, and status tracking. Sales teams, front desk staff, and call centers like the desktop controls and reporting, though some users mention crashes, delayed recordings, audio issues, and limits for higher-volume outbound workflows. Answer based on 109 reviews ## Pros and Cons Accessible and intuitive operation 86% positive reviews out of 72 Most reviewers describe ease of use as a key benefit, highlighting simple navigation and user-friendly controls. Frequent technical disruptions 63% negative reviews out of 49 Some reviewers report bugs and issues, including outages, connectivity problems, and software instability affecting reliability. Comprehensive communication features 76% positive reviews out of 33 Most reviewers find the features extensive, offering diverse options that support daily business communication needs. Streamlined phone system management 100% positive reviews out of 27 Most reviewers indicate phone setup is straightforward, enabling easy user assignment and flexible configuration options. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 3.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Routing 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 3.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Transfers live calls to other agents Reporting/Analytics 4.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Tracking 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Call Monitoring 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance MiVoice Business Solution 52 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Audio/Video Conferencing Record audio and/or video A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Record the audio of phone conversations for quality assurance purposes Telephone system that allows users to connect internally as well as place and receive external phone calls System calls multiple numbers at once and connects the agent to the first number that answers Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Digitally share screen view with others Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.2 (269) 4.2 Based on 269 reviews ## Pricing Value for money 3.8 (124) Free Trial Telephony $4.11 Per User,Per Month Entry $8.22 Per User,Per Month Premier $12.33 Per User,Per Month Elite $38.16 Per User,Per Month Value for money 3.8 (124) 3.8 Based on 124 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (206) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (206) 3.9 Based on 206 reviews ## User reviews Overall rating 4.2 Based on 283 reviews Filter by rating 5(108) 4(116) 3(45) 2(10) 1(4) Mentioned topic Sorted by most recent DG david g. telecom Utilities ### "MiVoice business solutions rock!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2025 it was a great experience and the system runs great. Pros Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain. Cons pricing was high and lots of different licenses that we thought were included for specific items. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Avaya was aged and old hybrid system was going to need a "forklift" upgrade so looked at other providers. Alternatives considered [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Reasons for choosing MiVoice Business Solution Call center\\ACD part of Cisco did not look very granular for settings and not as clean. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Eddie B. Directeur Computer Networking ### "Simple d'utilisation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 January 4, 2025 Solution telephonique et collaborative simple d'emplois Integration et interconnexion avec pabx mitel Pros Interconnexion avec Pabx Mitel (dans notre cas A5000 Cons Cout de la licence élevée, administration à simplifier légèrement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sylvain B. RSI Biotechnology ### "Le 4x4 de la téléphonie d'entreprise." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 8, 2024 Pros C'est le tout-terrain de la téléphonie : numérique, analogique, VoIP !!! Cons La compatibilité avec certains produits et équipement. Switched from [NX](https://www.capterra.com/p/232212/Siemens-NX/) Notre prestataire voulait, à l'origine, nous faire prendre 3CX mais s'est adapté à notre demande et besoins pour nous proposer MiVoice. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reasons for choosing MiVoice Business Solution Pour la polyvalence et les exigences de la Direction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZH Zachary H. Operations Support Retail ### "Works Well For Basic Functionality" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 30, 2024 Pros Very consistent with little downtime once setup is complete. It is able to solve for a variety of solutions and situations. Cons Menus and setup can be difficult with areas seeming to be programmed different from other areas in the same system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Sammy D. Planner Transportation/Trucking/Railroad ### "MiCollab Revieuw" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 15, 2024 Pros Het overzichtelijk en gemakkelijk kunnen bereiken van contactpersonen die in outlook aan je account zijn gekoppeld Cons Het gebeurd wel eens dat de koppeling tussen outlook en Micollab opnieuw ingesteld moet worden om je contacten te zien. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Adam B. Director Government Administration ### "MiCloud Connect is extremely easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 2, 2024 Pros I like being able to have my calls from my office automatically forward to my cell phone without the caller knowing my cell number. Cons There isn’t any feature that I would say that I like the least. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Marcel J. Ingenieur Electrical/Electronic Manufacturing ### "Die ersten zwei Sekunden jedes Telefonats fehlen" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 5, 2023 Pros Das es ein Tool für das Weitereleiten meines Arbeitstelefons ist. Das Telefonbuch. Cons Verzögerung bei Anrufannahme, copy - paste von Telefonnummern mit Bindestrich oder Slash führt zu Fehlern. Bedienung der Software unterirdisch. Personalisierung unterirdisch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nikolai K. Konstruktion Electrical/Electronic Manufacturing ### "Tut wofür es da ist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 26, 2023 MiVoice tut genau das wofür es da ist. Telefonieren klappt tadellos. Pros MiVoice ist eine tolle alternative zu einem reinen Telefongerät. Alles sehr Benutzerfreundlich. Cons Die Benutzeroberfläche von MiVoice wirkt etwas veraltet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nuno L. Funcionario Information Technology and Services ### "Software bom para atendimento na empresa " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 26, 2023 Pros Mitel é muito bom para gestão do callcenter no entanto fora da empresa é complicado usar por vezes, existe alguma lag a usar a aplicação fazendo com que se fale e só se ouça passado uns segundos causando aqui alguma confusao entre o operador e o cliente Cons A aplicação para computador e telemovel tem alguma lag a falar fora do escritório, deveria ser algo a ter em consideração em futuras actualizações Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Deolinda G. Funcionaria Information Technology and Services ### "Uma boa aplicação de complemento aos serviços Mitel " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 9, 2023 Pros Fácil uso, apps para iOS e Android, facilidade com que se recebe chamadas fora do escritorio, transferencia de chamadas para outros colegas. Muito bom Cons Dificuldade por vezes na identificação de quem liga, algum delay na fala, falamos e só se ouve no outro lado passado uns segundos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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