--- title: "MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/" page_type: "reviews" language: "en" --- MiVoice Business Solution 4.2 (283) [View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of MiVoice Business Solution Ease of use 4.1 Customer Service 3.9 ## Pros and Cons in Reviews AB Adam B DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “I like being able to have my calls from my office automatically forward to my cell phone without the caller knowing my cell number.“ January 2, 2024 LS Laura S Sales/Marketing/AdminBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people.“ November 11, 2022 LS Laura S Sales/Marketing/AdminBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system.“ November 11, 2022 Pie O Premium SupportOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: More than 2 years. “We also encountered some problems when integrating the calendars for MiTeam and MiCollab.“ January 2, 2023 TG Timothy G Registration and Records AssistantEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls.“ May 22, 2021 AB Adam B DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “There isn’t any feature that I would say that I like the least.“ January 2, 2024 MR Mark R Business Development ManagerTelecommunications, 51 - 200 employeesUsed the software for: More than 2 years. “Integrates well with other platforms and apps used by our company.“ December 15, 2021 PA Paul A ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The initial setup was very difficult and there were some complex connectivity issues that would arise due to the connector being run on a PC.“ February 1, 2022 ## Showing most helpful reviews Showing 1-25 of 283 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pie O. Premium Support Outsourcing/Offshoring Used the software for: 2+ years ### "Team with MiTeam Meetings" January 2, 2023 4.0 The video-based distribution technology we used, MiTeam, performed successfully. We were able to transition from an audio-only platform to one that relied on video, which was one of our department's yearly goals. We were able to interact in person with our participants, who we don't often get to "see." This assisted us in exceeding a departmental objective by significantly increasing attendance and audience participation. The polling option and the capability to utilize on a mobile device were just something we overlooked. Pros We were able to communicate with over 50 people as a result and deliver our monthly initiatives. We could view various participants in the multi-pane arrangement, and the various presenters could take center stage while presenting their own material. When players needed to be muted but inquiries could still be answered, the chat feature came in handy. We were able to issue invites with the calendar integration through the usage of Micollab, which was effective and simple for attendees to utilize. As speakers used presentation slides to showcase their topic, the screen-sharing tool was the most useful to us. Cons We discovered that the MiTeam Meeting program missed some features we wanted to utilize frequently. We had been using polling in the previous program, but MiTeam did not support it. For us, this was unquestionably a con. We use polling to assess audience knowledge and interest as well as to determine how some content will be presented. There was no doubt that we required this. We also encountered some problems when integrating the calendars for MiTeam and MiCollab. Review Source dG david G. telecom Utilities Used the software for: 2+ years ### "MiVoice business solutions rock!" March 25, 2025 5.0 it was a great experience and the system runs great. Pros Fit in and our vendor (installer) was able to setup decently quick to replace old system and move most things over without much pain. Cons pricing was high and lots of different licenses that we thought were included for specific items. Alternatives considered [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Reason for choosing MiVoice Business Solution Call center\\ACD part of Cisco did not look very granular for settings and not as clean. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Avaya was aged and old hybrid system was going to need a "forklift" upgrade so looked at other providers. Review Source LS Laura S. Sales/Marketing/Admin Building Materials Used the software for: 2+ years ### "Buh-Bye Mitel!" November 11, 2022 2.0 Not good. The only upside - I was forced to learn how to program a phone system - create auto-attendants, troubleshoot issues, etc. Therefore, when Mitel decided to sell to RingCentral I was extremely knowledgeable as it pertained to what to consider during the vetting process to replace the Mitel system. We vetted 4 different companies. Super happy with our selection - G12. Pros The concept and features it offered were really good... when it operated correctly... It was an IP phone system (new technology being offered at the time). It had a softphone feature via your computer which was a bonus when Covid19 hit - allowed us to work remote using the company telephone system. Cons We had more trouble with it than you can imagine. I spent more time troubleshooting issues with various employees than doing anything else. I became a full-time Mitel troubleshooter for our company of 65 employees. There were issues all the time - poor audio... dropped calls... cannot make a call... Didn't operate correctly on a new laptop (Windows 11)... Whenever an issue occurred, a case ticket was required which the administrator had to issue it - an employee couldn't call Mitel directly for assistance - which was an overall hassle and you could end up talking and rehashing the issue with 3 different people. Reason for choosing MiVoice Business Solution We thought that because Mitel was buying ShoreTel we'd be getting a combination of the best of both systems. Not so - example - we used ShoreTel's workgroup feature, Mitel didn't offer a "workgroup" - we had to customize Mitel's Call Center to make it work for us - major hassle! Mitel should have incorporated ShoreTel's workgroup feature into their system. Lesson learned... Review Source Shae J. Human Resources Director Computer Software Used the software for: 2+ years ### "Complex Implementation - Low Key Day-to-Day Maintenance" December 12, 2018 4.0 Pros We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated. Cons Reporting analytics are limited. Requires integration with third-party product to get the analytics we prefer. That being said, we dive more into our call details as we are a call center and execute performance metrics at the agent-level based on said data. Review Source Julie G. Communications Specialist Law Practice Used the software for: 2+ years ### "Everything I need. " February 1, 2019 5.0 I'd say we've had a seamless integration of ShortTel at our firm. I love the added features and how easy they are to use. Fits very well in my day-to-day operations. Pros Our company switched to ShoreTel a few years ago, and I've noticed a significant difference in how I use my phone and voice services. The desktop application makes it extremely easy to track missed calls, know the status of people I'm trying to get a hold of, and forward any calls when I'm out of the office. Cons Only one complaint - when voicemails get sent to my email, I have to listen to them through my external phone speakers instead of the earpiece. Sometimes I get confidential calls, so I can't be discreet about checking my messages. Review Source William R. Application Support Analyst: Tier II Higher Education Used the software for: 1-2 years ### "Shoretel Communicator: Making Communication Easy" November 27, 2018 4.0 Shoretel has really helped to streamline and make our communication efforts more effective. I rarely type in anyone's phone number; I simply look them up in the system or reference my saved contacts. Pros I like the line redirection feature the most. You can configure and redirect your line to your mobile phone with one click, which is great and convenient for remote or offsite days. I also like the messaging feature because not everyone in my company uses Skype, but most everyone uses Shoretel. Shoretel also replaced all of our physical phone directory sheets, which is a nice step into the 21st century. Cons The call history feature doesn't always update in real time. I've seen instances of a missed call not showing up immediately in my call history, making it impossible to promptly return the missed call. Review Source Michael L. Senior Recruiter Used the software for: 2+ years ### "I use ShoreTel Connect as our company's main method of communication for outside candidates/clients." May 7, 2018 5.0 ShoreTel allows me to connect quickly and efficiently with candidates and colleagues. Pros ShoreTel Connect integrates seamlessly with our Salesforce databases, allowing me to quickly call candidates and clients by simply clicking the number on the screen. When making 100+ calls per day, this small quality of life assist is very welcome. Cons I have experienced some issues while attempting to use ShoreTel when not connected to our company's network. When connected via home/public Wi-Fi, there will be intermittent issues with maintaining a connection to ShoreTel. Review Source Patty E. Contact Center Agent Gambling & Casinos Used the software for: 6-12 months ### "My employer currently uses shoretel for our call center it works great for the most part" June 22, 2018 5.0 I get to do my job as a support agent without interuption for the most part, for a while we had alot of problems but now we seem to be doing good with no problems in the last couple of months. Pros usually on most days it works great, the call quality is good and their are no issues. i like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break, Cons sometimes we have issues with the phone still rings while we are still on a call with the customer and sometimes the customer cannot hear us when we are answering the phone and vice versa, the support people keep blaming it on our computers but it is clearly not our computers when we havent had these issues with our older system. Review Source Matt R. Event Manager Used the software for: 2+ years ### "I use shoretel alot and overall it works pretty well" December 6, 2017 3.0 Pros There are a lot of great features for conferencing phone calls and have a simple to use call tree. Love the customization. Cons There are quite a few glitches that I experience. For example, I will go to put a call on hold and it will display an error. Eventually I can put the call on hold, but it can get frustrating if I have a customer waiting. Review Source Kelsey S. Executive Coordinator Hospital & Health Care Used the software for: 2+ years ### "Company Phone/IM Service" May 2, 2018 5.0 Pros My company uses this software for our phone service and IM service. It is so nice to be able to instant message employees that are not in the same building. Cons No complaints here- I'm very happy with the functionality of this product. We will continue to use it in our company. Review Source MR Mark R. Business Development Manager Telecommunications Used the software for: 2+ years ### "Mitel MiCloud Connect" December 15, 2021 4.0 For the most part the system is fairly reliable and integrates well with other software Apps and is very affordable with great endpoint devices Pros I like the ease of use. Very reliable for the most part. Integrates well with other platforms and apps used by our company. Cons If there is a data outage in the clusters within the data centers outage issues can be an issue. A private cloud solution may be a better option to avoid outages Review Source JS Jeff S. CISO Banking Used the software for: 2+ years ### "Enterprise class VOIP phone system at a much lower cost than competitors" July 29, 2019 5.0 We needed a VOIP system that was powerful, yet easy to setup and use without having to hire someone full time to operate it. ShoreTel gave us exactly that and now with over 350 phones, we rarely ever have any issues. Pros Although its a hardware and software VOIP telephone system, the software is extremely powerful and flexible, yet very easy to setup and use. Once it's programmed, it simply works. There are a lot of hardware options when selecting phones and enterprise required devices that making simple connections to remote offices and mobile users possible. You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available. Cons Tech support is great, but extremely expensive and only available through VAR's or primary vendor you purchased hardware through. Trade off is that if not too complex of implementation, instruction manuals provided make for fairly easy install and setup. Reason for choosing MiVoice Business Solution East of implementation, hardware components available, features available, including ability to have multiple 50's and 90's controllers at remote office for redundancy. Review Source VR Verified Reviewer IT Admin Insurance Used the software for: 2+ years ### "Great product but back end a bit combersome" February 14, 2022 4.0 Overall it works well for what we need it for. Pros Real time reporting of inbound/outbound calls. Being able to customize inbound calling and pull daily reports on several metrics with the calling. Cons Backend setup and customization is a bit more cumbersome that other software used in the past. Review Source Jake S. Training Manager Computer Software Used the software for: 2+ years ### "Great theoretical functionality that tends to not live up to the hype" September 12, 2017 3.0 Pros I like that it integrates with Salesforce and the click to dial functionality is awesome. It allows for easy dialing without the worry of mis-clicking the wrong number. I also like that it ties a call to a contact and case and allows you to easily take notes while you're on the phone. Cons The biggest problem with this software is that it's very unreliable. Call notes regularly get lost. Calls won't attach to cases and the notes will get deleted. I also don't like that there is no way to handle extensions. Review Source AB Adam B. Director Government Administration Used the software for: 6-12 months ### "MiCloud Connect is extremely easy to use." January 2, 2024 5.0 Pros I like being able to have my calls from my office automatically forward to my cell phone without the caller knowing my cell number. Cons There isn’t any feature that I would say that I like the least. Review Source VR Verified Reviewer Corporate Recruiter Information Technology and Services Used the software for: 2+ years ### "Great product!" September 18, 2018 5.0 Pros I highly recommend this product. I use the Shore Tel phone system everyday and till now very satisfied with its performance. I like the ease of recording any incoming or outgoing calls. You get a copy of the recordings to your email as well. It got the caller id feature which is really helpful too. Cons None, Very satisfied with its functionality and performance. Review Source VR Verified Reviewer Web Analytics Internet Used the software for: 2+ years ### "Easy to use phone management system" April 20, 2018 5.0 Pros Phone software that allows us to integrate calls into our email and has been easy to use for even our least tech-savvy employees. Cons Updates time-to-time has been problematic, but I feel that maybe more due to our tech side vs software issues. If your system isn't set up in a conventional manner it could potentially cause headaches Review Source VR Verified Reviewer Senior VoIP Engineer Telecommunications Used the software for: 2+ years ### "overall it is a fair product from Mitel" August 27, 2018 4.0 Pros Very good features especially for the employees who work from home or travelling. Cons As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times. Review Source VR Verified Reviewer Sales Consultant Computer Software Used the software for: 1-2 years ### "Great Phone System" December 10, 2018 5.0 Pros \-Easiest auto dialing system I have ever used -Desktop app handles outbound/inbound calls without a problem -Their customer service is great -Really handles everything when it comes to calls and a must for any sale/customer service team Cons I did not find anything wrong with this software. My only advice would be to make sure you have a good internet connection or you could have some issues. Review Source LB Leon B. GM Used the software for: 2+ years ### "Just awful. We have been on the connect platform for 2 1/2 years. " April 4, 2018 2.0 Pros There doesn't seem to be any problem with their billing service as they always make sure they get paid on time. Besides that it is really difficult to find anything this system does well. Cons The up time as they like to measure it is closer to 75% not the 99% they advertise. What does it matter if your system is working from 9pm-7am when most businesses are not operating. Call recording is always a mystery if it will actually record the call or not. We needed a specific function of the phones to operate our business. We made this perfectly clear from the first business meeting to the last. When we began setup they told us that the system did not have that feature. They eventually created a work around, but our contract is up this fall and cannot wait to get off of this system. Review Source TG Timothy G. Registration and Records Assistant Education Management Used the software for: Less than 6 months ### "Decent Software with Potential" May 22, 2021 3.0 My overall experience with MiCollab has been decent. If a few features can be fixed, the product would be excellent. I would be very happy if the iPhone application would allow for calls to come in without it being open on my screen. Since I have been using the product for less than six months, I will continue to explore all the features it offers. Pros I liked the ease of use and user friendly interface the most. The controls are large and easy to see such as the number keyboard. I use MiCollab on my computer for telework during the pandemic. I also uses the application on my iPhone 8 which allows me to step away from my computer and still be able to take calls. The system is straight forward when answering, placing, and transferring calls. I also enjoy exploring new features when I have time. Cons I have experienced a number of problems when using MiCollab, particularly the app on my iPhone 8. To be fair, I’m not sure if this is related to the software on my implementation of it though. I will not be alerted to incoming calls unless I have the app open on my phone. Additionally, calls sometimes come through late and I will be unable to answer the call in time. These problems ,while frustrating, are thankfully rare and avoidable as long as I keep the application open. Review Source VR Verified Reviewer Director of Information Technology Law Practice Used the software for: 6-12 months ### "Solid mobile VoIP solution" October 10, 2018 5.0 Many of our users are mobile. Being able to take there office calls with them has been very useful. Pros Very easy to use and very straight forward. I use this software daily and have yet to have an issue. You can initiate calls, setup and/or start conference calls, even text chat with others on the same VoIP system. Combined with the Mitel phone system, this is very powerful software. Cons Nothing. I have yet to find a flaw on this software. Review Source RC Robert C. IS&T Director Education Management Used the software for: 2+ years ### "ShoreTel/Mitel" December 10, 2019 5.0 We've been customers for over 10 years. It is a very stable and scalable platform. Pros This is a great VOIP system. The software is easy to configure and the phones work great. The platform runs without much need for interaction. Cons Support costs and partnership fees can be very expensive. However, the system just works, and doesn't require a lot of maintenance. Reason for choosing MiVoice Business Solution Ease of use, Cost and scalability Review Source VR Verified Reviewer Sr. National Finance Manager Financial Services Used the software for: 1-2 years ### "Consistantly drops calls, good value for the price." April 24, 2018 2.0 Pros Good value and multiple tracking functions for sales reps. Ability to coach on calls is always a plus. Cons Inconsistant call logging when coupled with Salesforce. Drops calls quite a bit. Wish it had more ways top customize. Review Source DL David L. Director of Development Used the software for: 2+ years ### "We use mitel phones and software in our office, and for the most part, the phones are rock solid" June 27, 2017 3.0 Pros We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset Cons We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.