# Page 10 | MiVoice Business Solution Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is MiVoice Business Solution the right Business Phone Systems solution for you? Explore 283 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews

---

MiVoice Business Solution

4.2 (283)

[View alternatives](https://www.capterra.com/p/140996/MiVoice-Business-Solution/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 10 - Reviews of MiVoice Business Solution

## Showing most helpful reviews

Showing 226-250 of 283 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Tristen B.  
  
Management Consulting  
Used the software for:

### "Very productive product"

August 21, 2014

5.0

Pros

The best thing about this product is that I can receive all my messages wherever I am. It is very important that I receive all my voice messages that I miss wherever I am so I can fill orders for our clients.

Cons

There is nothing about this product that I don't like. It is very convenient.

Review Source

MS

Mary S.  
IT Services Coordinator  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "ShoreTel to Mitel"

July 2, 2018

5.0

Pros

The interface is very simple and has a bunch of great features that are helpful in everyday worklife.

Cons

The switch from ShoreTel to Mitel has been a bit confusing for all the branding, but they've tried to make it as seemless as possible.

Review Source

JB

Jacob B.  
  
  
Used the software for:

### "The product is great, and I use it every single day."

August 6, 2014

5.0

Pros

The product is very reliable, and when I do seem to have an issue, I can call and have it fixed in a timely manner.

Cons

The only reservation I have would be that sometimes when my M5 is routed to my cell it, doesn't work properly. However, that has only happened once or twice.

Review Source

B

Bryan  
  
  
Used the software for:

### "a VoIP Champion"

September 12, 2014

5.0

We've been using ShoreTelSky since its inception. They have always focused on providing a quality service and excellent customer service. When problems arise, they are always willing to share what information they have on the problem and are quick to resolve the issues as they arise.

Pros

Excellent customer service, good quality of product.

Review Source

ER

Elaine R.  
  
Hospital & Health Care  
Used the software for:

### "ShoreTel is a great tool to use for any business."

May 28, 2014

5.0

Pros

I like the data that is easily available for the user and the fact that this tool is so user-friendly.

Cons

There's no click-to-dial option for ShoreTel. I think this should be a standard option for this tool. it would make accessing the candidates a lot easier at that point.

Review Source

AB

Ashley B.  
  
Management Consulting  
Used the software for:

### "I use ShoreTel everyday to transfer calls coming into the main branch."

August 13, 2014

3.5

Pros

I like being able to see who is currently on the phone; this helps me direct calls quickly for parts and service.

Cons

I dislike that I cannot forward calls from a mobile phone. This would help me transfer calls to the right extension that were accidentally sent to me.

Review Source

TC

Tony C.  
  
Retail  
Used the software for:

### "ShoreTel review "

August 13, 2014

5.0

Pros

It's easy to use and easy to transfer throughout our branches. The product always works; we never have issues with it.

Cons

I really have had no issues with this product. The phone system has worked great and has been fully functional since we have installed it.

Review Source

TR

Tony R.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Excellent product for a very diverse workforce. "

August 5, 2014

5.0

Pros

It's easy to handle our volume, and I also like the connectivity to multiple worksites.

Cons

I really have nothing to list here, but if I was being really picky, I would say the cost is a little high. But, the service definitely makes up for the higher cost.

Review Source

BG

Barbara G.  
Office Manager  
Outsourcing/Offshoring  
Used the software for:

### "ShoreTel review"

August 13, 2014

4.0

Pros

Whenever I need help, the ShoreTel team is fast, efficient, and friendly.

Cons

I think the Phone Assistant software could use an update, so that it's supported by newer versions of Java. The portal interface could be a little more user-friendly.

Review Source

DB

Darnell B.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Good Product"

September 4, 2014

4.0

Pros

I like the call clarity and the many features it provides. The phone's layout is easy to learn, and everything is right at your fingertips.

Cons

The lackluster GUI could use a little more animated interface to provide more of a fun experience.

Review Source

AR

Ari R.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Satisfied End User"

September 4, 2014

3.5

Pros

I like the quick response and availability of the phone assistant. It integrates well into the existing infrastructure.

Cons

The VoIP service lacks stability occasionally. I'm unable to right-click to paste into the phone assistant.

Review Source

RR

Rick R.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "ShoreTel review"

August 21, 2014

3.0

Pros

I like the features of knowing who tried to contact you when you're not in the office. I also like the multi-functions of placing someone on hold while you speak to another.

Cons

I don't like the lengthy period it takes to log in.

Review Source

JP

Jason P.  
  
  
Used the software for:

### "ShoreTel Sky user with a year of experience"

May 28, 2014

4.5

Pros

The software is easy to use, and if you have any problems, their support team is very responsive.

Cons

Downtime was an issue in the past, but it seems they have gotten it fixed. We haven't had any problems in the last 6-8 months.

Review Source

JV

Jerry V.  
  
Retail  
Used the software for:

### "Use daily at work"

August 12, 2014

4.0

Pros

I like the ease of operation. Other than transferring calls, which takes a little getting used to, everything is good.

Cons

When transferring calls, I forget to hit connect before hanging up. It gets better the more you use it.

Review Source

AB

Africa B.  
  
  
Used the software for:

### "Use everyday"

August 20, 2014

5.0

Pros

I like everything about it. It is so helpful.

Cons

The only thing I don't like is not being able to use it for everything! I think that if more people are able to use it, it will be more widely known as a good product to use.

Review Source

DJ

Darcy J.  
  
Retail  
Used the software for:

### "Easy to Use / Easy to Integrate"

August 27, 2014

4.5

Pros

They are easy to do business with. They are quick to respond to technical issues. The billing is easy, and their CSRs respond quickly.

Cons

There's nothing I don't like. I really do like this product and all its features.

Review Source

MH

Michael H.  
  
Primary/Secondary Education  
Used the software for:

### "Please fix sound quality"

October 16, 2014

1.0

Pros

Being able to dial from the computer is a nice feature. Also, being able to view incoming calls is nice.

Cons

The sound quality on incoming calls is terrible. I cannot understand most customers that are on cell phones.

Review Source

LB

Latoya B.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "ShoreTel A+ Experience"

September 5, 2014

5.0

Pros

This product allows me to be flexible when going in and out of the office. In addition, I am able to communicate clearly and forward calls to my co-workers.

Cons

Remembering to press connect after transferring calls.

Review Source

BH

Beky H.  
  
Management Consulting  
Used the software for:

### "ShoreTel Sky"

August 5, 2014

4.5

Pros

I like that we are able to navigate the system so easily and transfer calls to your phone. There are so many options

Cons

I would like to see a quarterly training program for clients if they are looking for it.

Review Source

QM

Qiang M.  
Sales Engineer  
Chemicals  
Used the software for: Less than 6 months

### "A Great Phone System and Cost Effective"

September 23, 2019

4.0

Pros

It is easy to use and you can customize the functions based on your needs. And the price is very affordable.

Cons

There is nothing that I don't like about this system.

Review Source

MB

Matt B.  
  
  
Used the software for:

### "ShoreTel with a Cisco IP phone 7965."

October 16, 2014

3.5

Pros

Having the ability to save and edit contacts is really helpful and saves me time looking them up in a book.

Cons

If the internet goes down, so does the phone. If the phone is down, customers can't call in.

Review Source

AH

Amber H.  
  
Management Consulting  
Used the software for:

### "The phones have been okay."

August 21, 2014

3.0

Pros

I like the fact that voicemails come to my email and that if I need to, I can use the phone from home.

Cons

We have had several problems with the routing of the calls coming disconnected over the weekends.

Review Source

SL

Shannon L.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "This software is extremely helpful and user-friendly."

September 3, 2014

5.0

Pros

Every function is clearly listed and simple to use. I don't have to read a manual to walk me through any of the features.

Cons

I have not had any issues with this product and would highly recommend it.

Review Source

BC

Bob C.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Terrible phones"

October 16, 2014

1.0

Pros

I do not like this product at all.

Cons

The sound quality is bad. It drops call. I cannot understand callers. The phone system shuts down. Saved numbers do not stay saved. Customer support is terrible.

Review Source

GD

Gabrielle D.  
  
Transportation/Trucking/Railroad  
Used the software for:

### "ShoreTel is great way for me to keep up with voicemails."

August 21, 2014

5.0

Pros

It emails you when you have a voicemail, and you can delete and go back to look at messages online rather than going through your phone one by one.

Cons

The phone routing doesn't always work properly.

Review Source

Similar Products

Featured